Millets - St Albans Opiniones 

276
TrustScore: 5 sobre 5

4,9

The Maltings Shopping Centre, AL1 3HL St. Albans, GB


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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Very unhelpful member of staff. Not very friendly . Even though I had my receipt for the refund and had paid by apple pay contactless she insisted on seeing the physical card number !!! I even sho... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Darren and Rob were super helpful in choosing the right pair of hiking boots and socks for my upcoming DofE gold. We didn’t feel rushed and had lots of time to try on different shoes. Darren gave us l... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I went to Millets a few weeks ago to buy a pair of walking boots for a trip to Scotland and Jonathan was extremely helpful and attentive. Not only did he find the perfect pair of boots for me, but he... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Went to buy some waterproof hiking boots and received extremely helpful assistance from Hal who talked me through various options. Really great and extremely happy with the boots I got in the end. A f... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de ropa y equipos para actividades al aire libre
  2. Tienda de ropa deportiva
  3. Tienda de bolsos y equipaje
  4. Tienda de artículos de campamento

Sobre Millets - St Albans

Escrito por la empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Información de contacto

  • The Maltings Shopping Centre, AL1 3HL, St. Albans, Reino Unido

  • 01727 223339

4,9

Excelente

TrustScore: 5 sobre 5

276 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(276)

5752 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Darren and all staff were v helpful and…

Darren and all staff were v helpful and me kitted out for my hike. And funny!

27 de febrero de 2025
Opinión espontánea
Logotipo de Millets - St Albans

Respuesta de Millets - St Albans

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Exceptional customer service

Exceptional customer service and assistance from Darren. Only popped in to see what was on offer during closedown for rebranding. Due to freindly welcome and assistance from staff, spent over £100 during visit.

25 de febrero de 2025
Opinión espontánea
Logotipo de Millets - St Albans

Respuesta de Millets - St Albans

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Fanastic store and colleagues

Fanastic store and colleagues, they work very hard and attention to detail is fantastic.
Sophie is always so helpful and ordered my shoes for me when they didnt have them in stock.

26 de enero de 2025
Opinión espontánea
Logotipo de Millets - St Albans

Respuesta de Millets - St Albans

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Great customer service @ St Albans

Looking for a rucksack in millets St Albans and were struggling to find a suitable one in the sale. Darren came over to help and spent about 15 minutes checking prices and straps against our requirements.

Bingo! He came up with a great product on an adjacent shelf which was nicely discounted and exactly what we were looking for. Thanks for your customer service.

25 de febrero de 2025
Opinión espontánea
Logotipo de Millets - St Albans

Respuesta de Millets - St Albans

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Great advice for DofE

We popped in today to get kit for DofE. Service was second to none and both Darren and Sophie were extremely helpful and knowledgeable when it came to shoes and clothing. Darren fitted our daughters backpack there so she is ready to go! We came away with everything we needed and some really good first hand experience advice. Would happily recommend and shop there again. Thank you

21 de febrero de 2025
Opinión espontánea
Logotipo de Millets - St Albans

Respuesta de Millets - St Albans

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Great service

Great service

24 de diciembre de 2024
Opinión espontánea
Logotipo de Millets - St Albans

Respuesta de Millets - St Albans

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Thank you to Jack @ St.Albans for his…

Thank you to Jack @ St.Albans for his friendly knowledgeable service.

16 de diciembre de 2024
Opinión espontánea
Logotipo de Millets - St Albans

Respuesta de Millets - St Albans

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Jack was very helpful in helping me…

Jack was very helpful in helping me find the right pair of boots thank you.

16 de diciembre de 2024
Opinión espontánea
Logotipo de Millets - St Albans

Respuesta de Millets - St Albans

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Good experience

Was helped by Soph who was fantastic! She was really helpful and gave some great advice. She is a credit to the company! Many thanks!

7 de diciembre de 2024
Opinión espontánea
Logotipo de Millets - St Albans

Respuesta de Millets - St Albans

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

St Albans branch - excellent customer service.

I called into the St Albans branch yesterday, 23rd October about 11.30am to start my search for a pair of walking boots. I was impressed with the friendliness and helpfulness of the young woman who served me. Unfortunately I don’t know her name. Even though I said that I wouldn’t be buying a pair today as I needed to spend a few weeks researching what would be suitable she still spent quite a while helping me. Her attitude was an excellent advert for your branch. Do thank her.

23 de octubre de 2024
Opinión espontánea
Logotipo de Millets - St Albans

Respuesta de Millets - St Albans

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Knowledgeable and helpful staff

Staff in store were very helpful. Max, who helped me find a pair of walking boots, was very informative about the boots. Lots of choice in the store. We found everything we needed to buy.

5 de octubre de 2024
Opinión espontánea
Logotipo de Millets - St Albans

Respuesta de Millets - St Albans

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Excellent service by Max

I was served by Max, who went above and beyond to help find me a pair of vegan hiking boots. They weren’t labelled on the shop front so he did some internet digging and found me the perfect pair.

28 de septiembre de 2024
Opinión espontánea
Logotipo de Millets - St Albans

Respuesta de Millets - St Albans

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Millets Customer Care Team

Valorada con 1 estrellas sobre 5

You wrote to me following a complaint

You wrote to me following a complaint . Shop was shut one day, I had a day off work , drove down especially to go to millets, paid for parking . You were dye to send me a £10 voucher as a gesture. Nothing! Yet again, disappointing and very bad customer service !

Pauline Vesey

10 de septiembre de 2024
Logotipo de Millets - St Albans

Respuesta de Millets - St Albans

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at millets.co.uk/customer-care/contact-us

Thanks again for your time,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Gold standard service

Excellent customer service with a smile. Sophie went above and beyond to ensure that I got the product I wanted, for the best available price, in the most convenient way. No pushy sales agenda, just a super helpful, friendly and professional team here. Top marks for customer service!

15 de agosto de 2024
Opinión espontánea
Logotipo de Millets - St Albans

Respuesta de Millets - St Albans

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Me and my friend are new campers and…

Me and my friend are new campers and didn’t have much knowledge or gear. Ash and Zoe were very helpful in informing us on what we needed as well as general camping advice. The store has great prices and deals and is great for students and people trying to budget. 11/10.

24 de julio de 2024
Opinión espontánea
Logotipo de Millets - St Albans

Respuesta de Millets - St Albans

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

We had excellent service from Natalie…

We had excellent service from Natalie at the St Albans shop and would recommend the store to other shoppers.

4 de julio de 2024
Opinión espontánea
Logotipo de Millets - St Albans

Respuesta de Millets - St Albans

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Very helpful

Very helpful

4 de julio de 2024
Opinión espontánea
Logotipo de Millets - St Albans

Respuesta de Millets - St Albans

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Great service

Sophie and Natalie were very helpful and friendly. The shop didn’t have the jacket I wanted in stock but told me about the service Millets offer where they can order it for me in store and arrange for it to be delivered to my home address free of charge. Placed the order in store and they advised me of estimated dispatch etc. Looking forward to receiving the item.

3 de julio de 2024
Opinión espontánea
Logotipo de Millets - St Albans

Respuesta de Millets - St Albans

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Millets Customer Care Team

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