Millets - Uckfield Opiniones 

749
TrustScore: 5 sobre 5

5,0

136 High Street, TN22 1QR Uckfield, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Visited to buy some new walking boots. Phoenix helped me choose a suitable pair, ensuring correct fit and gave a lot of good advice. Really impressed with the service and would definitely recommend v... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Brought two back packs online, only one delivered, Response from customer service, was disgusting, hung up on my call, still waiting for a reply and a refund or my second bag to be delivered

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Simon was very helpful with my preparations to walk the Camino de Santiago. He has a wealth of knowledge around walking boots and lacing configurations! He offered friendly, constructive advice and I... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Great service in Uckfield store Size of shoe in the colour I wanted not in stock but ordered on-line for store delivery & arrived the following day!|

La empresa ha respondido


Información sobre la empresa

  1. Tienda de ropa y equipos para actividades al aire libre
  2. Tienda de ropa deportiva
  3. Tienda de bolsos y equipaje
  4. Tienda de artículos de campamento

Sobre Millets - Uckfield

Escrito por la empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Información de contacto

  • 136 High Street, TN22 1QR, Uckfield, Reino Unido

  • 01825 701176

5,0

Excelente

TrustScore: 5 sobre 5

749 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

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5,0

Todas las opiniones

(749)

5752 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Excellent customer service from Phoenix…

Excellent customer service from Phoenix on Easter Monday. She really knew her stuff and helped us buy everything we needed for my son’s Duke of Edinburgh expedition. Brilliant service and advice, thank you.

21 de abril de 2025
Opinión espontánea
Logotipo de Millets - Uckfield

Respuesta de Millets - Uckfield

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Good customer care

Very good service from Fran and Ben

21 de abril de 2025
Opinión espontánea
Logotipo de Millets - Uckfield

Respuesta de Millets - Uckfield

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Absolutely great service 💪🏻

Old school service from the very helpful Phoenix. My daughter and I went into the UCKFIELD store as she’s doing her DofE - Phoenix, who has done her Bronze and Silver and doing her Gold answered all our questions (and some we didn’t have), we came out of there knowing what we needed to and enjoying the Millets DofE discount. If your child is doing DofE and you need some kit help, I couldn’t recommend Phoenix highly enough 👍🏻 well done to Millets for employing, and retaining quality staff 💪🏻

15 de abril de 2025
Opinión espontánea
Logotipo de Millets - Uckfield

Respuesta de Millets - Uckfield

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Excellent service from Isaac

Isaac was very helpful when I was selecting some casual walking shoes.
After several pairs, a very comfortable pair of HiTec shoes were selected.
Isaac was very helpful, asked the Manager's advice when needed, and made sure I was 100% happy before we confirmed the sale. Great stuff. Many thanks.

12 de abril de 2025
Opinión espontánea
Logotipo de Millets - Uckfield

Respuesta de Millets - Uckfield

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Extremely helpful and kind staff

Simon was extremely helpful and kind when we were buying walking boots for my teenagers. He explained the merits of different styles and how to lace them correctly. Many thanks

11 de abril de 2025
Opinión espontánea
Logotipo de Millets - Uckfield

Respuesta de Millets - Uckfield

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

I cannot praise them enough. …

I cannot praise the salesman highly enough. Excellent advice and he got all sorts of things out from store for me to try. He was very long suffering and extremely patient with me.

10 de abril de 2025
Opinión espontánea
Logotipo de Millets - Uckfield

Respuesta de Millets - Uckfield

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Careful attention to my feet when being…

Careful attention to my feet when being helped with a new pair of outdoor shoes. Great service. Highly recommend.

8 de abril de 2025
Opinión espontánea
Logotipo de Millets - Uckfield

Respuesta de Millets - Uckfield

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Great customer service

Great customer service
Served by Simon and Rocco

2 de abril de 2025
Opinión espontánea
Logotipo de Millets - Uckfield

Respuesta de Millets - Uckfield

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

The marvellous Simon!

My daughter and I were helped by a Simon today who was the most experienced adventure shop employee I’ve ever come across. ( We’ve bought a lot of hiking shoes/ camping and hiking equipment over the years for our 4 daughters too). He fitted the perfect boot with the minimum of fuss and enough explanation to empower us for future purchasing, care of feet and boots, lacing them etc. I watched him help another gentleman too who expressed how rare and brilliant it was to have so much trust in the person selling the boots. I can’t commend him highly enough. What an asset he is to Millets in Uckfield. Thank you Simon. It was a pleasure to meet you.

1 de abril de 2025
Opinión espontánea
Logotipo de Millets - Uckfield

Respuesta de Millets - Uckfield

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Great range of products and service and satisfied…

Great range of products and satisfied with my purchase. Isaac in particular at the Uckfield store was helpful, professional and patient __ great customer service always makes the difference. Thankyou Isaac and Millets.

8 de febrero de 2025
Opinión espontánea
Logotipo de Millets - Uckfield

Respuesta de Millets - Uckfield

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

I wanted a rucksack and the assistant…

I wanted a rucksack and the assistant measured it to meet my specifications, then went to check colours. Nothing was too much. Thank you.

25 de marzo de 2025
Opinión espontánea
Logotipo de Millets - Uckfield

Respuesta de Millets - Uckfield

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

What a very helpful chap Ben was……

What a very helpful chap Ben was… perfect

26 de marzo de 2025
Opinión espontánea
Logotipo de Millets - Uckfield

Respuesta de Millets - Uckfield

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Rocco and Simon lace tying method

Merrell MOAB3.
Looked after by Rocco and Simon who provided superb advise including lace tying method to avoid pressure on bridge of walking shoe.
Genuine advice on products.
Tested on Paintball stag event.

14 de enero de 2025
Opinión espontánea
Logotipo de Millets - Uckfield

Respuesta de Millets - Uckfield

Thanks for giving us a 5 star review.

It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.

Kind Regards
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Simon Uckfield branch

I bought some walking poles from Simon in the Uckfield branch Feb 21st. I had an accident and had not used them until today. They are excellent and he was so helpful in the time he spent with me. It was so greatly appreciated. My husband and myself were so impressed with the service

21 de febrero de 2025
Opinión espontánea
Logotipo de Millets - Uckfield

Respuesta de Millets - Uckfield

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Outstanding Service

We went to Millets in Uckfield to get our daughter prepared for DofE Gold. Simon could not have been more helpful if he tried. Could not recommend him highly enough. What he doesn’t know about the products is not worth knowing. Thank you so much!

8 de marzo de 2025
Opinión espontánea
Logotipo de Millets - Uckfield

Respuesta de Millets - Uckfield

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Andy was very pleasant and helpful

Andy was very pleasant and helpful. Good knowledge

1 de marzo de 2025
Opinión espontánea
Logotipo de Millets - Uckfield

Respuesta de Millets - Uckfield

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Bought a pair of Brasher water…

Bought a pair of Brasher water repellent trousers from Uckfield branch today and the staff could not have been more helpful.
Thank you

25 de febrero de 2025
Opinión espontánea
Logotipo de Millets - Uckfield

Respuesta de Millets - Uckfield

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Purchased my first walking shoes today…

Purchased my first walking shoes today with the help of Phoenix. Fabulous customer service and extremely knowledgeable . The whole team are extremely friendly and approachable , I would highly recommend the Uckfield store.

23 de febrero de 2025
Opinión espontánea
Logotipo de Millets - Uckfield

Respuesta de Millets - Uckfield

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

I recently visited Millets in Uckfield…

I recently visited Millets in Uckfield and had a fantastic shopping experience, thanks to a wonderful staff member named Poppy.

From the moment I walked in, Poppy greeted me with a warm smile and offered her assistance.
I was looking for some outdoor gear, and Poppy's knowledge about the products was impressive.

She patiently answered all my questions and provided excellent recommendations based on my needs. Her friendly and professional demeanor made the entire shopping process enjoyable.
Poppy went above and beyond to ensure I found everything I needed, even checking the stockroom for a specific item. Her dedication to customer service truly stood out, and I left the store feeling very satisfied with my purchases.
Overall, Poppy's exceptional service made my visit to Millets a memorable one. I look forward to my next visit and seeking out Poppy for any future purchases.

13 de febrero de 2025
Opinión espontánea

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