Millets - Uckfield Opiniones 

749
TrustScore: 5 sobre 5

5,0

136 High Street, TN22 1QR Uckfield, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Visited to buy some new walking boots. Phoenix helped me choose a suitable pair, ensuring correct fit and gave a lot of good advice. Really impressed with the service and would definitely recommend v... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Brought two back packs online, only one delivered, Response from customer service, was disgusting, hung up on my call, still waiting for a reply and a refund or my second bag to be delivered

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Simon was very helpful with my preparations to walk the Camino de Santiago. He has a wealth of knowledge around walking boots and lacing configurations! He offered friendly, constructive advice and I... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Great service in Uckfield store Size of shoe in the colour I wanted not in stock but ordered on-line for store delivery & arrived the following day!|

La empresa ha respondido


Información sobre la empresa

  1. Tienda de ropa y equipos para actividades al aire libre
  2. Tienda de ropa deportiva
  3. Tienda de bolsos y equipaje
  4. Tienda de artículos de campamento

Sobre Millets - Uckfield

Escrito por la empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Información de contacto

  • 136 High Street, TN22 1QR, Uckfield, Reino Unido

  • 01825 701176

5,0

Excelente

TrustScore: 5 sobre 5

749 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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5,0

Todas las opiniones

(749)

5752 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Review more about staff

Review more about staff - namely Simon - with regard to boot fitting- went in randomly as needed new boots - he was super knowledgeable & helpful & I am very pleased with my first pair of boots - went back - specifically when Simon was available for a second pair of every day boots - spot on ! thanks

28 de agosto de 2025
Opinión espontánea
Logotipo de Millets - Uckfield

Respuesta de Millets - Uckfield

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Friendly and knowledgeable

Great support for us this afternoon with our walking boot mission. Very friendly and knowledgeable. Got the sizing and fit sorted quickly. Thanks Phoenix, fantastic!

30 de agosto de 2025
Opinión espontánea
Logotipo de Millets - Uckfield

Respuesta de Millets - Uckfield

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Great service, great prices

Great knowledge and assistance from shop assistant, Phoenix.

21 de agosto de 2025
Opinión espontánea
Logotipo de Millets - Uckfield

Respuesta de Millets - Uckfield

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Isaac was very helpful finding me a…

Isaac was very helpful finding me a pair of walking boots I Will definitely come back to buy my next pair of boots with you

17 de agosto de 2025
Opinión espontánea
Logotipo de Millets - Uckfield

Respuesta de Millets - Uckfield

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Outstanding service and knowledge from Millets Uckfield

Simon and the team were amazing. With my desert trek 3 months away, Simon provided invaluable information and advice from footwear to water bottles, breathable hats to sun protection and cooling techniques. You should get him to give a talk at the Adventure Travel Show. Amazing service and a really down to earth and friendly guy!

16 de agosto de 2025
Opinión espontánea
Logotipo de Millets - Uckfield

Respuesta de Millets - Uckfield

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

A great experience today with Rocco

A great experience today with Rocco, buying walking boots and other walking gear. Rocco was super-friendly, really listened well to what I wanted, and bothered to get a footwear specialist colleague in, to check I'd got the right choice and size of walking boots. Very happy with the highly professional, personalised and relevant service I received. Also, good technical advice on the other clothing. Extra pleased that was able to get some great prices in the current sale. Thanks very much!

16 de agosto de 2025
Opinión espontánea
Logotipo de Millets - Uckfield

Respuesta de Millets - Uckfield

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Simon is a gem

Simon is a gem, he really knows what he’s taking about when it comes to hiking and outdoors.

15 de agosto de 2025
Opinión espontánea
Logotipo de Millets - Uckfield

Respuesta de Millets - Uckfield

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Pam gave very professional advice with…

Pam gave very professional advice with a smile 😃

5 de agosto de 2025
Opinión espontánea
Logotipo de Millets - Uckfield

Respuesta de Millets - Uckfield

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Went into store to purchase new boots

Went into store to purchase new boots. Very pleasant young man called Isaac served me. Very knowledgeable and helpful. Thank you.

27 de julio de 2025
Opinión espontánea
Logotipo de Millets - Uckfield

Respuesta de Millets - Uckfield

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

walking boots…

I needed a new pair of walking boots and so I asked Phoenix for some help. Phoenix asked me questions about what sort of use the boots would have and she very patiently let me try on several pairs to find the best fit. I am a very happy customer

20 de julio de 2025
Opinión espontánea
Logotipo de Millets - Uckfield

Respuesta de Millets - Uckfield

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Popped into the store to get some…

Popped into the store to get some advice about a broken tent pole a very kind gentleman named Simone managed to repair the pole for me. Such friendly and helpful staff so glad we have a store in town

12 de julio de 2025
Opinión espontánea
Logotipo de Millets - Uckfield

Respuesta de Millets - Uckfield

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Great advice and equipment

I needed camping and trekking gear- the help I got from Andy and Simon was tremendous! Not a single blister on a 100km trek due to well fitting boots and socks. Warm nights with an OEX sleeping bag and mattress, and great advice on how to keep warm. OEX raincoat was fabulous too- really recommend.

10 de julio de 2025
Opinión espontánea
Logotipo de Millets - Uckfield

Respuesta de Millets - Uckfield

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Always a great experience

Always a great experience. The staff are fantastic, knowledgeable and helpful. They can never do enough for you.

6 de julio de 2025
Opinión espontánea
Logotipo de Millets - Uckfield

Respuesta de Millets - Uckfield

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Great customer service from Pam whilst…

Great customer service from Pam whilst purchasing my first backpacking tent. Also good advice from her male colleague (didn't get name).

1 de julio de 2025
Opinión espontánea
Logotipo de Millets - Uckfield

Respuesta de Millets - Uckfield

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Brilliant Staff.

Brilliant Staff.
Both Pam and Chris were super helpful with trekking boots, ruck sack, and best fit, best care for safe travels. It is so beneficial to have face to face and experienced help.

3 de julio de 2025
Opinión espontánea
Logotipo de Millets - Uckfield

Respuesta de Millets - Uckfield

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Berghaus Porch Damage

We had a damaged berghaus porch and had been advised by the online customer support centre to take the item to our local store for assessment. Andy assisted us and despite some concerns over the advice we had previously been given resolved the issue to our satisfaction. Andy was very helpful and knowledgeable.

31 de mayo de 2025
Opinión espontánea
Logotipo de Millets - Uckfield

Respuesta de Millets - Uckfield

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Both Simon & Ben were fantastic when we…

Both Simon & Ben were fantastic when we needed to kit my daughter out for her Bronze DofE last year. They helped us with everything, which was fantastic as a family who knew nothing! So incredibly grateful. We recommended several of daughter’s friends go there too and they had the same brilliant service! Unsure of the exact date of our visit now (better late than never!)

1 de abril de 2025
Opinión espontánea
Logotipo de Millets - Uckfield

Respuesta de Millets - Uckfield

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Simon in uckfield -very helpful

Simon in uckfield has helped me out on two occasions with purchasing camping gear (first time camper). He's been extremely knowledgeable and helpful, not at all pushy re sales, and very patient with my wild children in tow! Would highly recommend buying from millets uckfield to get excellent customer service.

3 de mayo de 2025
Opinión espontánea
Logotipo de Millets - Uckfield

Respuesta de Millets - Uckfield

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

We returned to Uckfield Millets. because…

We returned to Uckfield Millets because Simon was so knowledgeable and helpful. Simon was day off so a young lady Phoenix served me. She was as good as Simon in knowledge and being helpful. She explained how water repellency was rated and ensured that my new boots had enough room when my feet were hot during a day's walk.
Well done Phoenix you should be rightfully proud of you customer care.

4 de mayo de 2025
Opinión espontánea
Logotipo de Millets - Uckfield

Respuesta de Millets - Uckfield

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Issac and Simon

Today I had the pleasure of dealing with two very kind employees, Issac and Simon. They were extremely helpful, easy to talk to and were really helpful at helping me pick some boots out for a mountain I am going to be climbing in Wales in the next week. Lovely atmosphere, extremely helpful employees, and I highly recommend the shop!

26 de abril de 2025
Opinión espontánea
Logotipo de Millets - Uckfield

Respuesta de Millets - Uckfield

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Millets Customer Care Team

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