Blocked external drain causing flooding to side pathway and front of house. Contacted company 04/06/26, drainage engineer arrived at property within 30 mins of second contact 05/06/26. Nathan expla... Ver más
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Consulta las opiniones de los clientes
My boiler was leaking water so needed someone urgently. You advertise as if you are a local family run company but the engineer came from 60 miles away. The job was done well enough and the engineer w... Ver más
We had water spilling out from under our block paved driveway this morning, by 11 oclock I'd had a call saying they would be there within 30 minutes. By midday the blocked drain was resolved. Everyone... Ver más
He fitted boiler 2 yrs ago for my parents. He said he'd book them in for their servicing on times and dates in advance for them, if they went with him instead of British gas. They done this and he's o... Ver más
Información sobre la empresa
- Contratista de calefacción
- también en la categoría
- Fontanero
- Ingeniero de gas
- Mantenimiento de viviendas
- Servicio de drenaje
- Servicio de instalaciones eléctricas
Escrito por la empresa
Family-run plumbing, heating, electrical and drainage company. We employ our own full-time qualified engineers who live and operate locally. We pride ourselves on delivering a local and reliable service, guaranteeing all of our work, with our small office team who are on hand to support our customers and operations.
Información de contacto
Unit 1, Severn Bridge Industrial Estate, NP26 5PW, Caldicot, Reino Unido
- 08006890808
- info@mjharrisrepairs.co.uk
- www.mjharrisrepairs.co.uk
3,4
Medio
2 mil opiniones
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Fast at answering and fast at fixing
Fast at answering and fast at fixing, can’t complain
29 de mayo de 2025
Respuesta de M.J. Harris Domestic Repairs
Dear Bradley
Customer experience is important to us and we are glad to hear you were happy with the response time and the work carried out. We will be sure to pass on your comments.
Please don't hesitate to contact us again should you require our services. We will also apply a returning customer discount.
Kind regards
M.J. Harris Repairs Ltd
The plumber was very helpful and…
The plumber was very helpful and explained what he was doing and what needed to be done.
23 de mayo de 2025
Respuesta de M.J. Harris Domestic Repairs
Dear Mrs Pope
Thank you for your review.
We are glad to hear our plumber was helpful and thorough in explaining what he was doing and what needed to be done.
We value your feedback and will be sure to pass this on.
Please don't hesitate to contact us should you require our services.
Kind regards
M.J. Harris Repairs Ltd
Big problem fast solution
Straight forward company to deal with, easy and pleasant experience. Tommy fixed the blockage problem within 10 minutes and provided advice on how to avoid in future. Would definitely use MJ Harris again in the future, highly recommend them.
27 de mayo de 2025
Opinión espontánea
Respuesta de M.J. Harris Domestic Repairs
Dear Steve
Thank you for your 5 star review.
We are delighted to hear you were happy with the service you received and Tommy was able to resolve the issue efficiently for you.
Customer experience is important to us and we are happy to hear you would use our services again in the future and also recommend us.
Thanks again
M.J. Harris Repairs Ltd
Good Job
Overcame lots of issues that were not the fault of the company. Harry a friendly and helpful workman. Able to improvise in what was not an easy job.
22 de mayo de 2025
Respuesta de M.J. Harris Domestic Repairs
Dear Derek
Thank you for your 5 star review.
We are delighted to hear you were happy with the service you received from Harry and he was able to improvise in what was not an easy job.
We appreciate your feedback and we will be sure to pass it on.
Please don't hesitate to contact us again should you require our services.
Kind regards
M.J. Harris Repairs Ltd
Shower Issues
I paid £40 plus for the call out fee which was around 10am, at 4pm I got a call saying the plumber would only be able to attend the following day. The plumber came through first thing (8:30), informed that we would need a new shower unit and taps and he would come out the following day to install. The gentleman was really accomodating and stayed on to do the job as I had arranged time off. He was very helpful and did a great job but an extremel expensive day
22 de mayo de 2025
Respuesta de M.J. Harris Domestic Repairs
Dear Mr Evans
Customer experience is important to us and we are sorry that we did not attend the same day as requested. We always aim to attend to arrive the same day however there are occasions where our engineers do get delayed which is out of our control.
We are glad to hear that you were happy with the service provided by our engineer when he did arrive and we will be sure to pass on your feedback.
Kind regards
M.J. Harris Repairs Ltd
turned up on time
turned up on time, fixed the issue quickly and advise on repairs that we asked him about.
22 de mayo de 2025
Respuesta de M.J. Harris Domestic Repairs
Dear Customer
Thank you for your 5 star review.
We are happy to hear we arrived on time and the issue was resolved quickly for you.
We appreciate your feedback and will be sure to pass this on.
Please don't hesitate to contact us again should you require our services.
Kind regards
M.J. Harris Repairs Ltd
Professional
Very friendly, knowledgable staff. They did their best to fit into what my requirements were. A good job done for sure.
1 de mayo de 2025
Respuesta de M.J. Harris Domestic Repairs
Dear Jeremy
Thank you for sharing your experience.
We are glad to hear that our staff were friendly, knowledgable and we did our best to fit in your requirements.
Customer experience is important to us and we will be sure to pass on your feedback.
Kind regards
M.J. Harris Repairs Ltd
Speedy response.
I phoned in the morning and my tap was fitted the same day. Thank you.
21 de mayo de 2025
Respuesta de M.J. Harris Domestic Repairs
Dear Marie
Thank you for your feedback. We're so pleased to hear that we could fit your tap on the same day that you called. Customer experience is important to us and we are delighted that you were happy with the service you received. We will be sure to pass on your comments.
Kind regards
M.J. Harris Repairs Ltd
Twice the price for half the work
Very obviously overcharge to make as much profit as possible with no quality or craftsmanship on show.
I had 8 quotes for a simple boiler change, with a new thermostat.
These guys were *thousands* of pounds more than anybody else. Actually over double the price for less work. For no real obvious reason than they thought they could get away with it.
Also I almost forgot, they tried to say there was a £40 call out charge! For a quote!
Clearly taking advantage and looking at Company house, can see why they made 350k last year alone.
It pays to shop around and find multiple quotes so you don't overpay.
Lastly, out of all the quotes I received everyone took about an hour. Knew what they were talking about and made recommendations on different work ideas.
Their engineer took over 1.5hrs and spent over an hour on his phone having to constantly call/text his "mate". This is because by his own admission he didn't know what he was doing and was needing to ask others.
It really came across as unprofessional.
The quote price really left a sour taste in my mouth given the experience (or lack there of).
19 de mayo de 2025
Opinión espontánea
Respuesta de M.J. Harris Domestic Repairs
Dear Customer
We are sorry to hear about your experience with our engineer, your feedback relating to this is important to us and will be taken on board.
We have a call out charge of £42.00 that covers the engineers travel, to carry out a visual inspection and to provide a quotation. We feel that this is a reasonable charge to send an engineer. This is explained at the time of booking and of course you are not obligated to go ahead.
In regards to the pricing, these are our charges and what we have to charge to be able to operate as a business. Whilst we are family run we fully employ all 17 of our engineers as well as an office team. Our charges cover staff salaries, office premises, vehicles, training, VAT and much more. As stated above, you are not obligated to go ahead with any quotations provided.
We will be sure to pass on your feedback.
Regards
M.J. Harris Repairs Ltd
New shower
I called at11am, as my shower had been leaking for a while (waiting for a plumber to quote to repair!) I was telephoned by 11.30. Tom was on his way. He said he could replace the shower now. He did. Fantastic service. Could not fault any part of the service. I would recommend 100%.
20 de mayo de 2025
Opinión espontánea
Respuesta de M.J. Harris Domestic Repairs
Dear Margaret
Thank you for sharing your experience.
We are glad to hear we attended quickly to your call out and the issue with your shower was resolved efficiently.
Customer experience is important to us and we are delighted to receive your feedback which we will be sure to pass on.
Please don't hesitate to contact us again should you require our services, we will also apply a returning customer discount.
Kind regards
M.J. Harris Repairs Ltd
Respuesta de M.J. Harris Domestic Repairs
Dear Mrs Crome
Thank you for your feedback.
We are thrilled to hear that the hob was completed quickly, cleanly and to your satisfaction.
Customer experience is important to us and we will be sure to pass on your feedback.
Please don't hesitate to contact us again should you require our services.
Kind regards
M.J. Harris Repairs Ltd
Speed and curtesy of engineer.
15 de mayo de 2025
Respuesta de M.J. Harris Domestic Repairs
Dear Martin
Thank you for your feedback. We're delighted to hear that our engineer provided a speedy and courteous service.
We appreciate your comments which we will be sure to pass on.
Thanks again
M.J. Harris Repairs Ltd
Respuesta de M.J. Harris Domestic Repairs
Dear Mike
Thank you for your 5 star review.
We are thrilled to hear that you found our service excellent and prompt. Providing efficient and excellent service is important to us and we appreciate your feedback, we will be sure to pass this on.
Please don't hesitate to contact us again should you require our services.
Kind regards
M.J. Harris Repairs Ltd
Respuesta de M.J. Harris Domestic Repairs
Dear David
Thank you for your review.
We are delighted to hear that you found our service reliable and prompt. We will be sure to pass on your comments.
Please don't hesitate to contact us again should you require our services.
Kind regards
M.J. Harris Repairs Ltd
Great staff and very quick to repair…
Great staff and very quick to repair our problem.
Was also a lot cheaper than we thought it would be.
14 de mayo de 2025
Respuesta de M.J. Harris Domestic Repairs
Dear Steve
Thank you for your wonderful feedback. We're please to hear that our team provided great service and resolved the issue quickly for you. We will be sure to pass on your comments.
Please don't hesitate to contact us again should you require our services.
Kind regards
M.J. Harris Repairs Ltd
Respuesta de M.J. Harris Domestic Repairs
Dear Jenny
Thank you for your review.
We are delighted to hear you found our service prompt and professional. Providing top quality service is important to us and we appreciate your feedback which we will be sure to pass on.
Thanks again
M.J. Harris Repairs Ltd
They were very helpful and polite when…
They were very helpful and polite when I rang them. I explained my situation as my house was due to complete its sale but I had found the boiler was leaking. They came out and sorted it all out for me. The plumber was very polite and efficient and tidy. I would highly recommend them 👌
14 de mayo de 2025
Respuesta de M.J. Harris Domestic Repairs
Dear Maria
Thank you for your 5 star review.
We are delighted to hear that you were happy with the service you received and the plumber was polite, efficient and tidy.
Customer experience is important to us and we are happy to hear you would recommend our company.
Please don't hesitate to contact us again should you require our services.
Kind regards
M.J. Harris Repairs Ltd
Excellent from start to finish
I am new to the area so called a few drainage companies M J Harris stood out from the start, I had to wait in a phone queue, but that shows how popular they are, they gave me a rough price, and an appointment for the following day. Jason called 1/2 hr before his arrival, drain un blocked within 1/2hr, and not far off the original quote.
9 de mayo de 2025
The workman was very helpful and…
The workman was very helpful and replaced the toulet valve quickly.
8 de mayo de 2025
Good, Polite, Efficient but a little pricey
Nathan was excellent at fixing the problem - very polite to deal with. Admin staff were very efficient and helpful too. Only reason for giving 4 rather than 5 stars was the cost. £199.50 (excluding £42 call out fee) seemed a little steep to me. I had already partially unblocked it with caustic soda a couple of days before when visiting my mum, but simply ran out of time to have another attempt. I couldn't leave her to sort it on her own - she's 88 years of age - so called in M J Harris. Thank you.
6 de mayo de 2025
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