Blocked external drain causing flooding to side pathway and front of house. Contacted company 04/06/26, drainage engineer arrived at property within 30 mins of second contact 05/06/26. Nathan expla... Ver más
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Consulta las opiniones de los clientes
My boiler was leaking water so needed someone urgently. You advertise as if you are a local family run company but the engineer came from 60 miles away. The job was done well enough and the engineer w... Ver más
We had water spilling out from under our block paved driveway this morning, by 11 oclock I'd had a call saying they would be there within 30 minutes. By midday the blocked drain was resolved. Everyone... Ver más
He fitted boiler 2 yrs ago for my parents. He said he'd book them in for their servicing on times and dates in advance for them, if they went with him instead of British gas. They done this and he's o... Ver más
Información sobre la empresa
- Contratista de calefacción
- también en la categoría
- Fontanero
- Ingeniero de gas
- Mantenimiento de viviendas
- Servicio de drenaje
- Servicio de instalaciones eléctricas
Escrito por la empresa
Family-run plumbing, heating, electrical and drainage company. We employ our own full-time qualified engineers who live and operate locally. We pride ourselves on delivering a local and reliable service, guaranteeing all of our work, with our small office team who are on hand to support our customers and operations.
Información de contacto
Unit 1, Severn Bridge Industrial Estate, NP26 5PW, Caldicot, Reino Unido
- 08006890808
- info@mjharrisrepairs.co.uk
- www.mjharrisrepairs.co.uk
3,4
Medio
2 mil opiniones
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Respuesta de M.J. Harris Domestic Repairs
Dear Barry
We are delighted to hear that we were efficient, friendly and hardworking.
Customer experience is important to us and we are glad to hear you were happy with the service provided. We will be sure to pass on your feedback.
Kind regards
M.J. Harris Repairs Ltd
Pleased with the service provided.
Pipe in airing cupboard started leaking, steadily getting worse. Rang and was told someone would be out that day....thankfully I didn't have to wait too long. New pipe is now fitted and leak stopped. Very pleased with service provided.
28 de marzo de 2025
Respuesta de M.J. Harris Domestic Repairs
Dear Mrs Smith
Thank you for your 5 star review.
We are glad to hear we attended quickly to your call out and the engineer has resolved the issue for you.
Customer experience is important to us and we are glad to hear you were happy with the service provided.
Please don't hesitate to contact us again should you require our services.
Kind regards
M.J. Harris Repairs Ltd
Paid a callout fee of 42 pounds
Paid a callout fee of 42 pounds, for a non urgent job (to refit a sink), which I was happy to pay. The plumber who came out told me they would charge 210 pound for labour per hour. Materials, would have been covered by the 42 pound callout fee. I feel this is extortionate and should have been explained to me before paying the callout fee. The plumber told me this was the rate set by his boss and he could not negotiate. He also told me that 3/4 of his clients say the same thing. If this is the case this feels like extortion and that the company are setting hourly rates 3+ times a standard rate in order to maximise prophets from callout charges, which is unethical.
31 de marzo de 2025
Opinión espontánea
Respuesta de M.J. Harris Domestic Repairs
Dear Ben
We are sorry to hear about your experience.
We will always try and provide a fixed price quotation however there are times that if we are unsure of how long the job will take this will be put on the hourly rate charge.
Our call out charge covers the engineers travel, to carry out a visual inspection and to provide a cost for the repairs. The material charge is not covered by the call out fee and this is an additional cost.
Whilst we are a family run business, we fully employ all 15 of our engineers as well as a small office team. Our charges cover staff salaries, office premises, training, vehicles, VAT and much more.
Whilst we appreciate you were not happy with the cost provided, these are the prices we have to charge to be able to operate. We will be sure to pass on your feedback.
Kind regards
M.J. Harris Repairs Ltd
Plumber was efficient
Plumber was efficient, came on time and was brisk and had appropriate spares with him so all sorted very quickly.
26 de marzo de 2025
Respuesta de M.J. Harris Domestic Repairs
Dear Barry
Thank you for your 5 star review.
We are glad to hear that our plumber was efficient and arrived in a timely manner.
Customer experience is important to us and we are glad to hear that the issue was resolved quickly for you.
Please don't hesitate to contact us again should you require our services.
Kind regards
M.J. Harris Repairs Ltd
Leaking toilet
Prompt service everything explained what was going on toilet repair done same day ,Mitchell rang 30mins before he arrived ,polite and quick would definitely use this company again reasonable price £42 call out fee was taken off final price.
9 de enero de 2025
Opinión espontánea
Respuesta de M.J. Harris Domestic Repairs
Dear Customer
Thank you for your 5 star review.
Customer experience is important to us and we are glad to hear you were happy with prompt service and the communication throughout. We will be sure to pass on your feedback to the team.
Please don't hesitate to contact us again should you require our services.
Kind regards
M.J. Harris Repairs Ltd
Respuesta de M.J. Harris Domestic Repairs
Dear Mr Musgrave
We are sorry to hear that you were not happy with the cost of the repair.
We have taken a look back and we can see that you were also offered further discounts bringing your final bill to £181.24 for the repair. We are upfront with our charges before any work commences and we will only carry out the repairs on your instruction. Of course, you are not obligated to go ahead.
We are glad to hear that you were happy with the work that was carried out by our engineer and we will be sure to pass on your feedback.
Kind regards
M.J. Harris Repairs Ltd
Very expensive job
Very expensive job. I paid deposit of £40+ thought I may need to pay prob £60 more, just for removal of a radiator. It took half an hour and cost me £160 on top of the £40+
Can't recommend as I believe they are ripping people off. Pleasant worker, but job too expensive.
7 de marzo de 2025
Respuesta de M.J. Harris Domestic Repairs
Dear Viv
We are sorry that you were not happy with the cost of the work carried out.
We are always upfront with our charges and our engineer will provide a cancellation sheet which includes the scope of works, cost and terms and conditons. This is your opportunity to accept or decline the work and of course you are not obligated to go ahead. We will only carry out the work on your instruction.
We can confirm that the call out charge was deducted off your final bill. Your bill should have been £210.00 however with the deduction of the call out charge your total due on completion was £168.00.
We are however glad to hear you were happy with the engineer that attended and we will be sure to pass on all your comments.
Kind regards
M.J. Harris Repairs Ltd
Avoid. Seem to be running a scam.
Avoid. Seem to be running a scam.
Took a deposit of £42 for the call out and said it would come off the final bill. The plumber then arrived and quoted the full price of £215.99 (which seemed very steep for a 5 minute job).
Then the office rang up later to charge the difference and said we needed to pay £215.99 and that the full price was £215.99 + £42. Only after me questioning and then them "going to check" would they admit that this was incorrect..
They were also extremely rude in collecting payment. When I took a moment to do my own maths, they said "I could have told you so" with a huff.
25 de marzo de 2025
Opinión espontánea
Respuesta de M.J. Harris Domestic Repairs
Dear Ed
We are sorry to hear about your experience.
We have requested additional information from you so we can take a further look into this for you.
Kind regards
M.J. Harris Repairs Ltd
Excellent service
In all honesty I would have given 5 stars as the engineer was so kind and did a good job, but I thought the price for a service was very high.
24 de marzo de 2025
Respuesta de M.J. Harris Domestic Repairs
Dear June
Thank you for sharing your experience.
We appreciate you taking the time to review us and we are glad to hear that you were happy with the engineer that attended and the work that was carried out.
Customer experience is important to us and we are sorry that you felt the price was high for the boiler service, we appreciate your feedback and we will be sure to pass this on.
Kind regards
M.J. Harris Repairs Ltd
Your technician is a credit to your company
Your technician was prompt, efficient and effective at solving the entire problem with the ground drainage block, and whilst he may have been under a strict time limit set by his schedule, he made sure that every element of the work had been completed to his satisfaction before signing off, he is a credit to your company
21 de marzo de 2025
Respuesta de M.J. Harris Domestic Repairs
Dear Dave
Thank you for your 5 star review.
We are glad to hear that our engineer was prompt, efficient and effective in solving the problem.
Customer experience is important to us and we are delighted to receive your feedback which we will be sure to pass on to the team.
Please do not hesitate to contact us again should you require our services and we will also apply a returning customer discount.
Thanks again
M.J. Harris Repairs Ltd
If you have an emergency
They promised same day call but at 3:30 received a call saying that the engineer was delayed from early job and would not make it. I asked if they would priorities me for the next day and the person on the phone was not able to do this. This I understand but they did take the 49.00 pounds callout change within 30 mins of my call. The good news was that when they did arrive (not first thing the next day) they solved the problem.
20 de marzo de 2025
Respuesta de M.J. Harris Domestic Repairs
Dear Ian
Customer experience is important to us and we are sorry that we were not able to attend the same day. There are occasions where our engineers do get delayed which is out of our control.
Our call out charge of £42.00 covers the engineers travel, to carry out a visual inspection and to provide a quotation and this is payable at the time of boooking which is explained by one of our telephonists.
We are glad to hear that the problem has now been resolved for you. We will be sure to pass on your feedback.
Kind regards
M.J. Harris Repairs Ltd
Had a top flushing problem
Had a top flushing problem and it was resolved that same day. I was really impressed and happy
14 de marzo de 2025
Respuesta de M.J. Harris Domestic Repairs
Dear Customer
Thank you for your 5 star review.
Customer experience is important to us and we are delighted to hear that you were happy with the service you received.
Please do not hesitate to contact us again should you require our services and we will be sure to apply a returning customer discount for you.
Kind regards
M.J. Harris Repairs Ltd
Felt scammed
Requested to pay £42 call out charge up front. Prices quoted were excessive/unaffordable for minor plumbing repairs such as replacing tap. Lost £42 to be given unrealistic quotes. They refused to refund the charge and not interested in an unhappy customer. Felt tricked into paying call out fee up front for exorbitant quotes.
14 de marzo de 2025
Opinión espontánea
Respuesta de M.J. Harris Domestic Repairs
Dear Sharon
Our call out charge covers our engineers travel, to carry out a visual inspection and to provide a quotation and this is payable at the time of booking and this is non-refundable.
We are sorry that you were not happy with the quotations for the repair however these are the prices that we need to charge to be able to operate due to our overheads. We are a family run business and fully employ 18 engineers as well as on office team. Our charges cover staff salaries, office premises, vehicles, training, VAT and much more.
We will be sure to pass on your feedback.
Kind regards
M.J. Harris Repairs Ltd
Friendly and professional
Friendly and professional. A great service. Also, able to come out on the same day.
18 de marzo de 2025
Respuesta de M.J. Harris Domestic Repairs
Dear Andrew
Thank you for your 5 star review.
We are delighted to hear you found our service friendly and professional and that we attended quickly to your call out. We appreciate your feedback which we will pass on to the team.
Please don't hesitate to contact us again should you require our services, we will also apply a returning customer discount for you.
Kind regards
M.J. Harris Repairs Ltd
Job done👍
Professional, friendly customer service from point of contact through to work being completed.
Very helpful with good advice and guidance.
19 de marzo de 2025
Respuesta de M.J. Harris Domestic Repairs
Dear Clive
Thank you for sharing your experience.
We are glad to hear you found our service professional and friendly.
Customer experience is important to us and we are glad that to hear we were helpful and offered good advice and guidance. We will be sure to pass on your feedback.
Please don't hesitate to contact us again should you require our services, we will also apply a returning customer discount.
Kind regards
M.J. Harris Repairs Ltd
Respuesta de M.J. Harris Domestic Repairs
Dear Alison
Customer experience is important to us and we are sorry that we arrived late to your appointment and you felt our services were overpriced. We are transparent with our charges and these are presented to you before any work is carried out. Please note we will only carry out the work on your instruction and of course you are not obligated to go ahead. We will be sure to pass on your feedback.
Kind regards
M.J. Harris Repairs Ltd
You better leave it undone as you will…
You better leave it undone as you will have peace of mind that it's blocked. With MJ Harris, you will fell sorry for yourself. I bet they are quick to take payments but when it come to get the job done, they keep cancelling and regular basis until you ask for your refund.
Not sure if they really have the capacity to take jobs.
19 de marzo de 2025
Opinión espontánea
Respuesta de M.J. Harris Domestic Repairs
Dear Customer
We are sorry to hear about your experience.
We have experienced delays which have been out of our control. As soon as we know the engineer is not able to attend we will notify our customers. We will offer to move the appointment to the next avaialble day or a day of your choice or we can cancel the appointment and refund the call out charge that was paid at the time of booking.
Customer experience is important to us and we are sorry that we had to cancel the appointment. We will be sure to pass on your feedback.
Kind regards
M.J. Harris Repairs Ltd
MJ Harris were very professional.
MJ Harris were very professional and went and fixed the problem within a couple of days of me ringing them. They fixed the problem within a couple of hours and their prices were very reasonable.
10 de marzo de 2025
Respuesta de M.J. Harris Domestic Repairs
Dear Liz
Thank you for your 5 star review.
We are glad to hear that you found our service professional and the issue was resolved within a couple of days for you. We will be sure to pass on your feedback to the team.
Please don't hesitate to contact us again should you require our services.
Kind regards
M.J. Harris Repairs Ltd
AVIOD at all cost
AVIOD at all cost, they make promises they can't keep. Promised to come in the morning today, and cancelled 30 mins before. I had everything lined for them to come and the INCOMPENTMENT firm are rubbish. DO NOT USE.
18 de marzo de 2025
Opinión espontánea
Respuesta de M.J. Harris Domestic Repairs
Dear Max
We are sorry to hear about your experience.
We had experienced delays that were out of our control and we did notify you as soon as we were made aware that the engineer was not able to attend. Due to the nature of the business delays can happen, our engineers do not know how long each job will take until they have carried out their inspection.
We can confirm a refund of £42.00 has been processed back to your account and this will clear within 2-3 days excluding weekends.
Kind regards
M.J. Harris Repairs Ltd
Great service
Great service - arrived within a few hours and unblocked drain quickly. Much appreciated. Not cheap.
7 de marzo de 2025
Respuesta de M.J. Harris Domestic Repairs
Dear Oliver
Thank you for sharing your experience.
We are delighted to hear that you were happy with the service provided and we attended quickly to you call out.
Customer experience is important to us and we are sorry that you felt our service was not cheap however we are glad to hear the engineer sucessfully unblocked your drain for you. We will be sure to pass on your feedback.
Kind regards
M.J. Harris Repairs Ltd
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