Blocked external drain causing flooding to side pathway and front of house. Contacted company 04/06/26, drainage engineer arrived at property within 30 mins of second contact 05/06/26. Nathan expla... Ver más
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Consulta las opiniones de los clientes
My boiler was leaking water so needed someone urgently. You advertise as if you are a local family run company but the engineer came from 60 miles away. The job was done well enough and the engineer w... Ver más
We had water spilling out from under our block paved driveway this morning, by 11 oclock I'd had a call saying they would be there within 30 minutes. By midday the blocked drain was resolved. Everyone... Ver más
He fitted boiler 2 yrs ago for my parents. He said he'd book them in for their servicing on times and dates in advance for them, if they went with him instead of British gas. They done this and he's o... Ver más
Información sobre la empresa
- Contratista de calefacción
- también en la categoría
- Fontanero
- Ingeniero de gas
- Mantenimiento de viviendas
- Servicio de drenaje
- Servicio de instalaciones eléctricas
Escrito por la empresa
Family-run plumbing, heating, electrical and drainage company. We employ our own full-time qualified engineers who live and operate locally. We pride ourselves on delivering a local and reliable service, guaranteeing all of our work, with our small office team who are on hand to support our customers and operations.
Información de contacto
Unit 1, Severn Bridge Industrial Estate, NP26 5PW, Caldicot, Reino Unido
- 08006890808
- info@mjharrisrepairs.co.uk
- www.mjharrisrepairs.co.uk
3,4
Medio
2 mil opiniones
No consta que haya invitado a opinar recientemente
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No ha contestado las opiniones negativas
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Very helpful and prompt
Very helpful and prompt. Also gave good advice about some general questions.
17 de marzo de 2025
Respuesta de M.J. Harris Domestic Repairs
Dear Frances
Thank you for your 5 star review.
We are delighted to hear that you found our service helpful and prompt. Customer experience is important to us and we are glad to hear the engineer provided good advice for the general questions you had.
We will be sure to pass on your feedback and please don't hesitate to contact us again should you require our services.
Kind regards
M.J. Harris Repairs Ltd
Very swift response to emergency call
Very swift response to emergency call - half an hour !!!
Brian was very pleasant and efficient, tackling an awkward job very well. Expensive, but in the circumstances - well worth paying for this time !!!
17 de marzo de 2025
Respuesta de M.J. Harris Domestic Repairs
Dear Mrs L.C.
Thank you for your 5 star review.
We are glad to hear we attended quickly to your call out and Bryan managed to resolve the issue for you.
Customer experience is important to us and we value your feedback which we will be sure to pass back to the team.
Kind regards
M.J. Harris Repairs Ltd
Over £400 for a 3 port valve replacement!
Called them to repair the boiler for my disabled tenant. Charged £42 call out to attend by 18.30. At 16.30 they called to say they wouldn't be there that day but would attend next day!
When they finally turned up they diagnosed the exact fault that I had already told them it was and tried to charge well over £400 to replace a standard 3 port valve. At most this would be £100 for the part and an hours labour and most likely only ever needed the head sorting anyway!
Found price of part at £85. Even with an exorbitant hours labour at £210 (!)this is well less than the £400+ quoted. £210 an hour and 100% plus mark up on parts. Guess some people will just say yes not knowing better.
18 de marzo de 2025
Opinión espontánea
Respuesta de M.J. Harris Domestic Repairs
Dear Gerry
We are sorry to hear about your experience.
Unfortunately we experienced delays that were out of our control. As soon as we were made aware that the engineer was not able to attend we did notify you.
We charge £210.00 per hour along with the material cost, we provided an accurate quotation for the repair following our pricing structure.
We are sorry to hear that you were not happy with the quotation provided and of course you are not obligated to go ahead. We will be sure to pass on your feedback.
Kind regards
M.J. Harris Repairs Ltd
My shower was replaced the next day
My shower was replaced the next day. It was expensive but a job well done.
14 de marzo de 2025
Respuesta de M.J. Harris Domestic Repairs
Dear Miss Evans
Thank you for sharing your experience.
We are glad to hear that your shower was replaced in a timely manner for you.
Customer experience is important to us and we are sorry that you felt the service was expensive however we are glad that it was a job well done for you. We appreicate your feedback and will be sure to pass on your comments.
Kind regards
M.J. Harris Repairs Ltd
Respuesta de M.J. Harris Domestic Repairs
Dear Matthew
Thank you for sharing your experience.
We are glad to hear we attended quickly to your call out and you were happy with the communication throughout.
Please don't hesitate to contact us again should you require our services.
Kind regards
M.J. Harris Repairs Ltd
My sister is disabled and was ripped off!
My sister is disabled, and has very little money to spare.
A leak was suspected from her flat, so I called MJ Harris who after taking a £42 call-out fee sent a plumber to locate the leak (he failed to turn up on the day) when he did he failed to find the leak. I was horrified he charged £210 per hour!!!!
My sister's management company, worried about the leak, visited her flat and, despite not being a plumber, found the leak (a faulty washer in her lavatory cistern) in 5 minutes!!!!
I spoke to the plumber on the phone (I live quite a distance from my sister) and even asked if it could be a leak from the toilet....he said no!!!!
I'm disgusted by my disabled sister's treatment by MJ Harris - she now has to employ another plumber to fix the leak....this time recommended by the management company of her flat.
MJ Harris have now refunded her money.
11 de diciembre de 2024
Opinión espontánea
Respuesta de M.J. Harris Domestic Repairs
Dear Roger
Thank you for providing additonal information so we could take a further look into this for you.
Customer services have tried to reach you by phone however was unsucessful in getting through, we will now send an email to you.
Kind regards
M.J. Harris Repairs Ltd
Repair to hot water supply
Efficient telephone response when making booking. Engineer took time to listen to the problem and explain what might need doing. Had to get parts but returned to complete the repair and showed me the faulty parts. Very polite and careful throughout repair.
13 de marzo de 2025
Respuesta de M.J. Harris Domestic Repairs
Dear Martin
Thank you for your 5 star review.
Customer experience is important to us and we are delighted to hear you were happy with the service you received and the repair was carried out in a timely manner.
We appreciate your feedback and we will be sure to pass this on to the team. Please don't hesitate to contact us again should you require our services.
Kind regards
M.J. Harris Repairs Ltd
Very pleased.
Very pleased with the recent removal and fitting of a bath and the following week the complete replacement of the shower.Such a difference...plumber was on time,rang ahead of his arrival,worked so hard with minimum disruption.Removed all the old fittings and tidied up.Pleasant customer service.Would definitely recommend to others.
11 de marzo de 2025
Opinión espontánea
Respuesta de M.J. Harris Domestic Repairs
Dear Susan
Thank you for your 5 star review.
Customer experience is important to us and we are glad to hear you were happy with the service you received from the team. We really appreciate your feedback and we will be sure to pass on your comments.
Please don't hesitate to contact us again should you require our services, we will also apply a returning customer discount for you.
Thanks again
M.J. Harris Repairs Ltd
Probably responded as quickly as was…
Probably responded as quickly as was possible. When the technician arrived he did very well. Thank you for a job well done.
13 de marzo de 2025
Respuesta de M.J. Harris Domestic Repairs
Dear Julian
Thank you for your 5 star review.
We are delighted to hear we responded quickly to your call out and your were happy with the engineer who attended. Customer experience is important to us and we will be sure to pass on your comments to the team.
Please don't hesitate to contact us again should you require our services, we will also apply a returning customer discount.
Kind regards
M.J. Harris Repairs Ltd
Excellent communication from the office…
Excellent communication from the office and the plumber who arrived to fix the problem. The issue was solved quickly and payment was arranged promptly. We received a receipt and a 3-month guarantee.
Brilliant service and a friendly, helpful plumber.
7 de marzo de 2025
Respuesta de M.J. Harris Domestic Repairs
Dear Dwayne
Thank you for your 5 star review.
Customer experience is important to us and we are thrilled to hear you were happy with the communication from the office and the plumber. We are glad to hear the issue was resolved quickly for you. We will be sure to pass on your feedback.
Please don't hesitate to contact us again should you require our services. We will also apply a returning customer discount.
Kind regards
M.J. Harris Repairs Ltd
Delayed response initially but good engineer service
Not able to attend on the day of initial emergency call but otherwise provided a very good service.
Engineer was effective and efficient when attended
3 de marzo de 2025
Respuesta de M.J. Harris Domestic Repairs
Dear Dawn
Thank you for sharing your experience.
We are sorry that we were not able to attend the same day however, we are glad to hear that you were happy with the service provided and the engineer was effective and efficient. We appreciate your feedback and we will be sure to pass on your comments.
Please don't hesitate to contact us again should you require our services, we will also apply a returning customer discount.
Kind regards
M.J. Harris Repairs Ltd
Arrived on time and very professional I…
Arrived on time and very professional I will definitely use their services again.
Coral
11 de marzo de 2025
Respuesta de M.J. Harris Domestic Repairs
Dear Coral
Thank you for your 5 star review.
We are delighted to hear we arrived on time and you were happy with the service you received. We will be sure to pass on your feedback.
Please don't hesitate to contact us again should you require our services.
Kind regards
M.J. Harris Repairs Ltd
Boiler Service
Excellent service for the task to hand servicing the boiler. He reported the it was actually in good shape but nevertheless will be serviced annually according to recommendations. Please contact us annually to set this up at about this time
10 de marzo de 2025
Respuesta de M.J. Harris Domestic Repairs
Dear Terence
Thank you for your 5 star review.
We are delighted to hear you were happy with your annual boiler service.
Customer experience is important to us and we are glad to hear you were happy with the service you received along with the engineers recommendations. We will be sure to pass on your feedback.
Please don't hesitate to contact us again should you require our services.
Kind regards
M.J. Harris Repairs Ltd
£42 call out though website states no…
£42 call out though website states no charge! Engineer has to replace 2 sink taps in bathroom and advised £175 an hour labour charge
10 de marzo de 2025
Opinión espontánea
Respuesta de M.J. Harris Domestic Repairs
Dear Helen
We are sorry to hear you were not happy with our charges.
Our call out charge has been implemented since 2020 and we also state this at the point of booking. Please confirm the website address you saw that it stated no call out charge, all websites were changed when this was implemented
Regards
M.J. Harris Repairs Ltd
Excellent service
Excellent service, friendly and courteous phone calls, engineer arrived, examined issue collected some parts needed and fixed fault extremely quick and clean. Best experience with plumbing issues I've had. Would highly recommend.
10 de marzo de 2025
Opinión espontánea
Respuesta de M.J. Harris Domestic Repairs
Dear Paul
Thank you for sharing your experience.
We are delighted to hear that you were happy with the service you received and the issues were resolved quickly for you.
Customer experience is important to us and we are glad to hear that this has been your best experience with plumbing issues and that you would use our services again. We will be sure to pass on your comments to the team.
Should you require our services again in the future, we will also apply a returning customer discount for you.
Kind regards
M.J. Harris Repairs Ltd
Great company, polite and efficient workers.
Have used 3 times now (first time they came out a few years ago on Boxing Day within about 40 minutes to deal with an emergency). This time they unclogged a blocked sewage pipe, and diagnosed a broken sewage pump, all within about 15 minutes. They even gave us a discount because the job was far quicker than they originally thought. Would definitely recommend.
6 de marzo de 2025
Respuesta de M.J. Harris Domestic Repairs
Dear Luke
Thank you for your 5 star review.
Customer experience is important to us and we are delighted to hear that you have used our services again and you were happy with the repairs carried out and the costs involved. We really do appreciate your feedback and we will be sure to pass on your comments to the team.
Thanks again
M.J. Harris Repairs Ltd
FriWould use this company again answering the…
Friendly staff when answering the phone.
Same day solution.
Wonderful workman, explained all that needed doing.
Good clean job
24 de febrero de 2025
Respuesta de M.J. Harris Domestic Repairs
Dear Katleen
Thankyou for your 5 star review.
We appreciate your feedback and we are glad to hear you were happy with the service you received from the team.
Customer expereience is important to us and we are glad the issue has now been rectified for you and you were happy with the completed works. We will be sure to pass on your feedback to the team.
Please don't hesitate to contact us again should you require our services.
Kind Regards
M.J. Harris Repairs Ltd
Deposit still to be refunded!
On 10th February I called MJ Harris on an emergency call out as our central heating was not working and paid £42 for them to come out that day.
That afternoon they called to say they couldn't make it and would come the next day.
The next day they called to say that there
was no-one available to come and as they had broken the contract they would refund our £42.
Being in our 80's and needing our heating working, we found someone else to complete the work.
However despite reassurance from MJ Harris on 18th, 25th February and 4th March that the refund would be made, we still have not received our money back.
10 de febrero de 2025
Opinión espontánea
Respuesta de M.J. Harris Domestic Repairs
Dear Mr Yardley
We are sorry to hear about your experience.
Unfortuanetely we have been experiencing delays out of our control however we have kept you updated as much as possible.
I can confirm that your refund was processed this morning at 8.10am and this will clear in your account within 2-3 days if not sooner for you.
We are sorry that we were not able to attend however we do hope that your issue with your heating has now been resolved.
Regards
M.J. Harris Repairs Ltd
Your guys were very helpful and very…
Your guys were very helpful and very pleasant. Thank you.
6 de marzo de 2025
Respuesta de M.J. Harris Domestic Repairs
Dear Penny
Thank you for your 5 star review.
Customer experience is important to us and we are delighted to hear that you were happy with the service you received and the engineer was helpful and pleasant. We will be sure to pass on your feedback.
Please don't hesitate to contact us again should you require our services, we will also apply a returning customer discount for you.
Kind regards
M.J. Harris Repairs Ltd
Efficient friendly identification of…
Efficient friendly identification of plumbing problem. However, some confusion and lengthy delay on when plumber was coming to house.
5 de marzo de 2025
Respuesta de M.J. Harris Domestic Repairs
Dear Clive
Thank you for sharing your experience.
We are sorry that was a delay in attending, we have currently been experiencing delays that have been out of our control.
Customer experience is important to us and we are glad that you were happy with the service you received when the plumber did arrive. We will be sure to pass on your feedback.
Kind regards
M.J. Harris Repairs Ltd
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