Banner for moneyhelper.org.uk (incl. pensionwise.gov.uk)

moneyhelper.org.uk (incl. pensionwise.gov.uk) Opiniones 

312
TrustScore: 4.5 sobre 5

4,4

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The staff is very patient, take time to gather, process my information and provide professional advises on relevant areas that I asked for and more. A follow-up summary was very useful for further act... Ver más

Valorada con 1 estrellas sobre 5

Spoke to a rude, unhelpful and cold advisor when calling for advice about a complicated pension situation for which I could not find any advice on the Internet. Kept interrupting me whilst I was try... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

What a great service that is provided by pension wise/money helper. I had not a clue about my pension options but I spoke with a very knowledgeable gentleman who was very patient with me and understoo... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Very professional and at anytime. I didn’t understand anything. They would repeat it and try an easier way for me to understand. Covered everything I needed to know. Included Spam and internet safety... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Fondo de pensiones
  2. Asesor financiero
  3. Planificador financiero
  4. Servicio financiero no bancario
  5. Oficina de pensiones
  6. Proveedor de planes de jubilación

Sobre moneyhelper.org.uk (incl. pensionwise.gov.uk)

Escrito por la empresa

Making your money and pension choices clearer

MoneyHelper offers you clear money and pensions guidance that’s quick to find and easy to use. Our service is backed by government and provided through the Money and Pensions Service.

Whatever your circumstances, we’re on your side. Our website, helplines, webchat and email services can answer your questions in the way that suits you best.

MoneyHelper also provides Pension Wise, a free and impartial government service to help you understand the different ways you can take your pension pot with our one-hour appointments.

You can get an appointment if you have a UK-based defined contribution pension and are:

  • 50 or over
  • or under 50 and:
  • inherited someone else's pension, or
  • are retiring early due to poor health.

We can also help you:

  • deal with debt
  • reduce your spending and build up savings
  • navigate life events such as redundancy, relationship breakdown, retirement or bereavement
  • budget for bills or major purchases
  • learn about mortgages and renting
  • find out about extra benefits and entitlements
  • report financial scams or fraud.
 

How to find us

Online:

Phone


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

312 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 96% de las opiniones negativas

Suele responder en menos de 1 semana

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,4

Todas las opiniones

(312)

222 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

My experience with you was very good

My experience with you was very good, I got all the information and guidance that I needed which helped me to contact the right people and the right departments, and also guiding me to make the right and best decision.

30 de junio de 2026
Opinión espontánea
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Respuesta de moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi,

Thank you for leaving us a review.

We’re pleased you had a good experience with us.

Thank you.

Valorada con 1 estrellas sobre 5

0 star review not possible but this…

0 star review not possible but this service was useless. Was unable to give any advice at all, could not provide any guidance , connection to adviser or provide any alternative to pursue. Awful and distressing experience.

6 de julio de 2026
Opinión espontánea
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Respuesta de moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi,

Thank you for leaving us a review.

We’re sorry your experience with our service wasn’t what you expected.

Please email us at contact@maps.org.uk so we can look into what happened.

Thank you.

Valorada con 5 estrellas sobre 5

Quick, straight forward, helpful advice

I got an appointment straight away and my options were explained clearly. I was able to take the info and explore further at my leisure. The advisor was extremely competent and a good communicator. It felt safe and worthwhile.

6 de julio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Really clear, helpful, patient information

Really clear, helpful, patient advice, checking I understood and was happy with the info, would recommend.

29 de junio de 2026
Opinión espontánea
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Respuesta de moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi,

Thank you for leaving us a review.

We’re pleased you had a good experience with us.

Thank you.

Valorada con 4 estrellas sobre 5

Good easy advice.

1 de julio de 2026
Opinión espontánea
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Respuesta de moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi,

Thank you for leaving us a review.

We’re pleased you had a good experience with us.

Thank you.

Valorada con 5 estrellas sobre 5

Pension plans

Contacted pension wise to discuss my options for retirement everything was very professional and explained very clearly.
Would highly recommend

3 de julio de 2026
Opinión espontánea
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Respuesta de moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi,

Thank you for leaving us a review.

We’re pleased you had a good experience with us.

Thank you.

Valorada con 5 estrellas sobre 5

Pension Wise Service is MUST for those considering options

Easy to book appointment through website.

Pension Wise agent took the time to understand me, my requirements and talked me through the options available for my Defined Contribution pension.

The guidance (NOT financial advice) offered was talked through in detail and I was allowed to ask as many questions as needed to allow me to understand my options. I was provided with a detailed summary after the call and I now feel more confident around what questions I need to ask my pension provider.

For anyone who is over 50 and is thinking about retirement options, I would recommend booking your appointment with Pension Wise as soon as possible.

Extremely professional service which is free to use

3 de julio de 2026
Opinión espontánea
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Respuesta de moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi,

Thank you for leaving us a review.

We’re pleased you had a good experience with us.

Thank you.

Valorada con 5 estrellas sobre 5

They told me everything I needed to…

They told me everything I needed to know regarding a letter I received from my private pension provider the information they gave me was first class !

30 de junio de 2026
Opinión espontánea
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Respuesta de moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi,

Thank you for leaving us a review.

We’re pleased you had a good experience with us.

Thank you.

Valorada con 5 estrellas sobre 5

Great assistance from Money Helper

The Money Helper agent really helped to clarify the pension options available to me. All of my queries and concerns were addressed to give me confidence to move forward and resolve my issues.

19 de junio de 2026
Opinión espontánea
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Respuesta de moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi,

Thank you for leaving us a review.

We’re pleased you had a good experience with us.

Thank you.

Valorada con 5 estrellas sobre 5

Pension queries.

Overall my experience of dealing with Moneyhelper was fairly helpful & the operative explained what information, documents would be needed to help with my pension queries.

19 de junio de 2026
Opinión espontánea
Logotipo de moneyhelper.org.uk (incl. pensionwise.gov.uk)

Respuesta de moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi,

Thank you for leaving us a review.

We’re pleased you had a good experience with us.

Thank you.

Valorada con 5 estrellas sobre 5

MoneyHelper agents

The agents, to whom I spoke to arrange and then reschedule a telephone appointment, were informative and empathetic.
The ensured, in a friendly and professional manner that I will be fully prepared for my consultation in August.
I recommend the MoneyHelper service to anyone who wants/doesn't know how to make the most efficient use of their pension savings.

22 de junio de 2026
Opinión espontánea
Logotipo de moneyhelper.org.uk (incl. pensionwise.gov.uk)

Respuesta de moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi,

Thank you for leaving us a review.

We’re pleased you had a good experience with us.

Thank you.

Valorada con 5 estrellas sobre 5

I was recommended to use after using …

I was recommended to use after using travel insurance compare sites that were quoting higher figures for my age and medical background. Medical helper gave me three companies that might offer better quotes and one of them were able to come in £100 cheaper than I had found elsewhere.

18 de junio de 2026
Opinión espontánea
Logotipo de moneyhelper.org.uk (incl. pensionwise.gov.uk)

Respuesta de moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi,

Thank you for leaving us a review.

We’re pleased you had a good experience with us.

Thank you.

Valorada con 5 estrellas sobre 5

The gentleman I spoke to was very…

The gentleman I spoke to was very helpful, understanding and had great knowledge. He really helped me understand my options and explained them is easy terms

16 de junio de 2026
Opinión espontánea
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Respuesta de moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi,

Thank you for leaving us a review.

We’re pleased you had a good experience with us.

Thank you.

Valorada con 5 estrellas sobre 5

Great communication

Easy to contact service,no long call waiting
I had a question to ask ,it was dealt with in a professional and empathetic way .
Therefore l would use again if required recommended to family and friends .
The representative was understanding of my hearing difficulties.

23 de junio de 2026
Opinión espontánea
Logotipo de moneyhelper.org.uk (incl. pensionwise.gov.uk)

Respuesta de moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi,

Thank you for leaving us a review.

We’re pleased you had a good experience with us.

Thank you.

Valorada con 5 estrellas sobre 5

Extremely knowledgeable and full explanation of my options

Knowledgeable professional patient and extremely empathetic covered everything I was hoping answered in a thorough way.
Thank you for knowledge grateful

23 de junio de 2026
Opinión espontánea
Logotipo de moneyhelper.org.uk (incl. pensionwise.gov.uk)

Respuesta de moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi,

Thank you for leaving us a review.

We’re pleased you had a good experience with us.

Thank you.

Valorada con 4 estrellas sobre 5

A kind, helpful agent

Getting to talk to an agent after a chatbot interaction. The agent was a lovely person, keen to help and very understanding.

18 de junio de 2026
Opinión espontánea
Logotipo de moneyhelper.org.uk (incl. pensionwise.gov.uk)

Respuesta de moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi,

Thank you for leaving us a review.

We’re pleased you had a good experience with us.

Thank you.

Valorada con 1 estrellas sobre 5

This organization is just a data…

This organization is just a data collection organisation. They want to know everything about you, pensions, savings , income, assets and family. They then say we cant offer you advice as its against protocol. My adviser didnt advise anything. He left recording every minute detail about me and then offered me nothing. Government data collection that's all it is. Waste of my time.

10 de marzo de 2026
Opinión espontánea
Logotipo de moneyhelper.org.uk (incl. pensionwise.gov.uk)

Respuesta de moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi,

Thank you for leaving us a review.

We’re sorry your experience with our service wasn’t what you expected. Our services offer free, impartial information and guidance only - we are unable to provide advice.

If we can help in relation to guidance services, you can contact us as contact@maps.org.uk.

Thank you.

Valorada con 5 estrellas sobre 5

The consultant was very professional as…

The consultant was very professional as ND had vast knowledge of the pension minefield. Plus he was totally aware of my needs and gave advice accordingly. Highly recommended.

16 de junio de 2026
Opinión espontánea
Logotipo de moneyhelper.org.uk (incl. pensionwise.gov.uk)

Respuesta de moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi,

Thank you for leaving us a review.

We’re pleased you had a good experience with us.

Thank you.

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