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moneyhelper.org.uk (incl. pensionwise.gov.uk) Opiniones 

319
TrustScore: 4.5 sobre 5

4,4

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Easy online booking. Agent called on date and time agreed, and was extremely friendly, knowledgeable and helpful. He covered everything I needed and answered my questions. I was sent an email afte... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

I would not give them 1 star but unfortunately I have to. Waste of time. Can't advise! Cut the line if you ask what the point of them is! They are tax payer funded yet offer nothing at all. Except to... Ver más

Valorada con 5 estrellas sobre 5

What a great service that is provided by pension wise/money helper. I had not a clue about my pension options but I spoke with a very knowledgeable gentleman who was very patient with me and understoo... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Very professional and at anytime. I didn’t understand anything. They would repeat it and try an easier way for me to understand. Covered everything I needed to know. Included Spam and internet safety... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Fondo de pensiones
  2. Asesor financiero
  3. Planificador financiero
  4. Servicio financiero no bancario
  5. Oficina de pensiones
  6. Proveedor de planes de jubilación

Sobre moneyhelper.org.uk (incl. pensionwise.gov.uk)

Escrito por la empresa

Making your money and pension choices clearer

MoneyHelper offers you clear money and pensions guidance that’s quick to find and easy to use. Our service is backed by government and provided through the Money and Pensions Service.

Whatever your circumstances, we’re on your side. Our website, helplines, webchat and email services can answer your questions in the way that suits you best.

MoneyHelper also provides Pension Wise, a free and impartial government service to help you understand the different ways you can take your pension pot with our one-hour appointments.

You can get an appointment if you have a UK-based defined contribution pension and are:

  • 50 or over
  • or under 50 and:
  • inherited someone else's pension, or
  • are retiring early due to poor health.

We can also help you:

  • deal with debt
  • reduce your spending and build up savings
  • navigate life events such as redundancy, relationship breakdown, retirement or bereavement
  • budget for bills or major purchases
  • learn about mortgages and renting
  • find out about extra benefits and entitlements
  • report financial scams or fraud.
 

How to find us

Online:

Phone


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

319 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 92% de las opiniones negativas

Suele responder en menos de 1 semana

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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,4

Todas las opiniones

(319)

229 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Comprehensive and impartial pension…

Comprehensive and impartial pension guidance
Helped navigate the complex issues that can arise around pensions
Friendly and professional throughout the appointment and answered the many questions in a logical and structured format
General overall guidance but also tailored to my personal circumstances
I finished with a very clear understanding of the way forward
I cant recommend this service enough to anyone wanting to navigate what can be a technical and often difficult to understand subject

17 de febrero de 2026
Opinión espontánea
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Respuesta de moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi
Thank you for leaving us a review
We’re pleased that you had a good experience with us.
Thank you

Valorada con 5 estrellas sobre 5

MS Team

I was not able to be connected by telephone as I live in Indonesia. However, a solution was quickly provided and a second appointment has been arranged using MS Team.

23 de febrero de 2026
Opinión espontánea
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Respuesta de moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi
Thank you for leaving us a review
We’re pleased that you had a good experience with us.
Thank you

Valorada con 5 estrellas sobre 5

Medical insurance

I needed a medically, complicated travel insurance policy and I was given 4 options. The first one I tried was able to provide what I needed.

18 de febrero de 2026
Opinión espontánea
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Respuesta de moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi
Thank you for leaving us a review
We’re pleased that you had a good experience with us.
Thank you

Valorada con 5 estrellas sobre 5

MoneyHelper is an incredible service

MoneyHelper is an incredible service. Very easy to access. The professionalism and knowledge given outstanding. Pensions can be so complicated to understand; I could not have made decisions about my retirement without their help.

16 de febrero de 2026
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Respuesta de moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi
Thank you for leaving us a review
We’re pleased that you had a good experience with us.
Thank you

Valorada con 3 estrellas sobre 5

just go straight to a financial advisor…

just go straight to a financial advisor and save your time

13 de febrero de 2026
Opinión espontánea
Logotipo de moneyhelper.org.uk (incl. pensionwise.gov.uk)

Respuesta de moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi
Thank you for leaving us a review
We’re sorry your experience with our service wasn’t what you expected. Please email us at contact@maps.org.uk so we can look into what’s happened.
Thank you

Valorada con 5 estrellas sobre 5

Great advice

Adviser was knowledgeable, friendly and made me more relaxed about sorting my pensions.

11 de febrero de 2026
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Respuesta de moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi
Thank you for leaving us a review
We’re pleased that you had a good experience with us.
Thank you

Valorada con 5 estrellas sobre 5

Clear understanding

If you are confused by your pension simply contact Pensionwise and everything will become clear and simple

10 de febrero de 2026
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Respuesta de moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi
Thank you for leaving us a review
We’re pleased that you had a good experience with us.
Thank you

Valorada con 5 estrellas sobre 5

Great service, thank you.

Called off the cuff to cancel my PensionWise appointment due to a funeral. The information and professionalism of the guy I spoke with was awesome. He helped me to make my own
”informed” decisions. Great service, thank you.

5 de febrero de 2026
Opinión espontánea
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Respuesta de moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi
Thank you for leaving us a review
We’re pleased that you had a good experience with us.
Thank you

Valorada con 1 estrellas sobre 5

Awful experience

Awful experience. Felt patronised and the guidance was absolutely useless. I asked to end the call after 10 minutes as I got a little bit upset. The advisor was awful and had no patience. Horrible experience.

10 de febrero de 2026
Opinión espontánea
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Respuesta de moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi
Thank you for leaving us a review
We’re sorry your experience with our service wasn’t what you expected. Please email us at contact@maps.org.uk so we can look into what’s happened.
Thank you

Valorada con 5 estrellas sobre 5

Very helpfull and clear guidance

Very helpfull and clear guidance. Be ready with a list of questions and pad for note's to digest later. Time goes quickly.

13 de febrero de 2026
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Respuesta de moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi
Thank you for leaving us a review
We’re pleased that you had a good experience with us.
Thank you

Valorada con 5 estrellas sobre 5

First class service.

Made my appointment online which was really straightforward. Received reminders as the appointment approached and a list of info to get ready to make it easier for the advisor to help me, things like finding out what my state pension entitlement is and the current value of my personal/work pension pots. The call came right on time, used the password I gave them so i knew it was legitimate and not a scammer. The advisor works for the CAB and was friendly, polite and very knowledgeable. I explained my situation and then we went through my options, explaining my tax liability and I had all my questions answered. The call lasted an hour and I would absolutely recommend the service as it was first class.

12 de febrero de 2026
Opinión espontánea
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Respuesta de moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi
Thank you for leaving us a review
We’re pleased that you had a good experience with us.
Thank you

Valorada con 5 estrellas sobre 5

Great advice and a lot of knowledge at their fingertips

I phoned money helper they took details asked what i needed information for we discussed this in detail and the advisor came back with all the information needed. The phone call was followed up by an email with links and or telephone numbers to contact the organisations needed whats not to like about that

6 de febrero de 2026
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Respuesta de moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi
Thank you for leaving us a review
We’re pleased that you had a good experience with us.
Thank you

Valorada con 1 estrellas sobre 5

They are unable to help.

Phoned as I had one question regarding finances. The person asked many questions then put me on hold while they spoke then ended the call. Tried to call back twice but both times the call was ended as soon as it was picked up. Unfortunately, it was a waste of time.

13 de febrero de 2026
Opinión espontánea
Logotipo de moneyhelper.org.uk (incl. pensionwise.gov.uk)

Respuesta de moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi
Thank you for leaving us a review
We’re sorry your experience with our service wasn’t what you expected. Please email us at contact@maps.org.uk so we can look into what’s happened.
Thank you

Valorada con 5 estrellas sobre 5

I had some pension and tax questions…

I had some pension and tax questions and struggled to get the clarity on the HMRC line (probably my fault). Came across Money Helper who after a short web-chat resolved my problems.

6 de febrero de 2026
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Respuesta de moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi
Thank you for leaving us a review
We’re pleased that you had a good experience with us.
Thank you

Valorada con 5 estrellas sobre 5

The advisor was very professional and…

The advisor was very professional and understanding of my limited financial knowledge with pensions, by the end of our conversation I knew how to proceed.

4 de febrero de 2026
Opinión espontánea
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Respuesta de moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi
Thank you for leaving us a review
We’re pleased that you had a good experience with us.
Thank you

Valorada con 5 estrellas sobre 5

A worthwhile meeting

The information I received was useful to back up the documents I already had from my pension providers. Several points were mentioned that I had not previously thought about. The meeting is free and lasted about an hour - I would recommend anyone to take advantage of the service.

3 de febrero de 2026
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Respuesta de moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi
Thank you for leaving us a review
We’re pleased that you had a good experience with us.
Thank you

Valorada con 5 estrellas sobre 5

Pension Wise - Excellent Guidance

I received excellent, detailed pension information from a professional and knowledgeable advisor - along with a follow-up summarising our discussion in generic terms. Extremely helpful to say the least!

5 de febrero de 2026
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Respuesta de moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi
Thank you for leaving us a review
We’re pleased that you had a good experience with us.
Thank you

Valorada con 5 estrellas sobre 5

Great communication and advice from…

Great communication and advice from Connor. No problems with the advice and really helpful.

9 de febrero de 2026
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Respuesta de moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi
Thank you for leaving us a review
We’re pleased that you had a good experience with us.
Thank you

Valorada con 5 estrellas sobre 5

Good advice for overview of pension options

The adviser was well versed in pensions and it gave me an overview of all my pension options which is what I was after. The call was full of useful information on pension types and she explained each option well.

5 de febrero de 2026
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Respuesta de moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi
Thank you for leaving us a review
We’re pleased that you had a good experience with us.
Thank you

Valorada con 5 estrellas sobre 5

A friendly and professional service

A friendly and professional service. I feel much clearer how to proceed now with organising my pension and feel at liberty to get further advice from you. Thank you.

4 de febrero de 2026
Opinión espontánea
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Respuesta de moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi
Thank you for leaving us a review
We’re pleased that you had a good experience with us.
Thank you

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