I contacted Morphy Richards customer support with a complex query, At first I only got an AI response which didn't help, but when I asked if I could actually be put in contact with a real person, a re... Ver más
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Consulta las opiniones de los clientes
Great service from Rich and the customer support team, resolved the issue with warranty problem immediately and superbly. Though the product had been discontinued, they replaces it it’s similar produ... Ver más
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I contacted the Customer Support Team falling the failure of my steam iron. The support provided was quick and efficient. The information I was asked to provide was straight forward to support my clai... Ver más
La empresa ha respondido
It’s very bad company.i give it a negative rating… because I bought a morphy Richard steam iron in nov.2025… I used but in 3 months it has stop working …. But company give a warranty for 2 years…..I c... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
When Morphy met Richards. In 1936 Donal Morphy met Charles Richards. Engineer met salesman. Technology met human. Function met form. And with that, they set out to make our lives easier and our homes happier. Morphy and Richards have always represented the best of British design and that particularly British tradition of bringing different worlds and ideas together. Reliability and refinement, craftsmanship and quirk; that's the legacy we're continuing today - building pioneering products that simply make things better. Sustainability isn't a new engineering problem. Just create things that people need - make it once and make it last. Because when things are made properly, you need fewer repairs and fewer replacements. We're bringing sustainable innovation to everyone. From irons, kettles, toasters and coffee makers to vacuum cleaners, irons, steamers, breadmakers and slow cookers Morphy Richards constantly aim to provide products that make everyday tasks easier.
Información de contacto
, , , Reino Unido
- hello@morphyrichards.co.uk
- www.morphyrichards.com
4,3
Excelente
4 mil opiniones
Ha contestado el 96% de las opiniones negativas
Suele responder en menos de 24 horas
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I had an issue with my order but Sam in…
I had an issue with my order but Sam in the customer care department was fantastic. It was so nice to email a customer help centre and speak with the same person every time. He kept me updated until my issue was positively resolved. Excellent service.
4 de diciembre de 2025
Opinión espontánea
Respuesta de Morphy Richards UK
Thank you for your wonderful 5-star review! We're so pleased to hear that Sam was able to support you throughout and keep everything clear and consistent. Having the same person handle your case really does make a difference, and we’re glad it helped make the experience smooth and positive. We appreciate your kind words and are delighted your issue was resolved. Thank you again for choosing Morphy Richards 😊
BEWARE misrepresentation of the product.
Purchased a small dehumidifer from this company
On their web site site they had a section below the pictured dehumidifer entitled WHY YOU WILL love it with threee photos showing the dehumidifier with a fliter, a handle and wheels.
When the unit arrived there is NO filter, NO handle, NO wheels.
Extraodinarily misleadimg/misrepresenation
In their reply below morphy Richards said the features mentioned were not on the product page that I viewed. This is Not true. They were and I sent them photograph of this. They sent me an email admitting that the items were featured. So they are trying to wriggle out of this and that is poor reflection on this company..
3 de diciembre de 2025
Opinión espontánea
Respuesta de Morphy Richards UK
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that the dehumidifier you received didn’t match the features you were expecting.
To clarify, the model you purchased does not include a filter, handle, or wheels, and these features were not listed or pictured on the product page for that specific unit. The images you mentioned were part of a general promotional banner that showcases a range of models from the collection, each with different specifications. However, we completely understand how this could have been interpreted differently.
Based on your comments, we have now updated that banner to make the distinctions between models even clearer so future customers can navigate the range with full confidence.
Thank you again for highlighting this, it’s helped us improve the experience for everyone.
Excellent service
Excellent service, Iron went faulty within the warranty period, sent a replacement out after asking a few questions, nice one.
5 de diciembre de 2025
Opinión espontánea
Respuesta de Morphy Richards UK
Thank you so much for your kind words! We’re thrilled to hear that our team could get your iron replaced quickly and hassle-free. Your feedback means a lot to us and motivates us to keep providing excellent service.
Heated blanket
I bought a heated blanket and it wasn’t working as it should it didn’t heat up at all so went through Morphy and I had to send it back and they sent out another one straight away. Not received it as yet but great customer service so far
2 de diciembre de 2025
Opinión espontánea
Respuesta de Morphy Richards UK
Thank you for your 5-star review! We're sorry to hear your heated blanket wasn’t working as expected, but we're glad our team could help get a replacement arranged quickly for you. We hope it arrives shortly and works perfectly for you. Thank you for choosing Morphy Richards 😊
I received fantastic customer service…
I received fantastic customer service from Zayn at Morphy Richards. He handled my query quickly and professionally, and arranged a replacement iron without any hassle. His friendly and helpful approach made the whole experience stress-free. Thank you, Zayn — brilliant support!
4 de diciembre de 2025
Opinión espontánea
Respuesta de Morphy Richards UK
Thank you so much for your 5-star review! We're delighted to hear that Zayn was able to provide you with such fantastic and stress-free support. We’ll be sure to pass on your kind words, they’ll mean a lot to him. Enjoy your replacement iron, and thanks again for sharing your experience 😊
Very helpful service
Very helpful service - fully recommended
2 de diciembre de 2025
Opinión espontánea
Respuesta de Morphy Richards UK
Thank you so much for your wonderful 5-star review! We're delighted to hear that you found our service very helpful. Thanks for choosing Morphy Richards 😊
I must say I'm really pleased with the service well done keep up the excellent work
I must say I'm really pleased with the help and support I received I was a little bit shocked they seem to care unlike my experience with other companies don't seem to want to know when you have any issues they fob you off so thank you morphy Richards for your help and support highly appreciated please keep up the excellent service
28 de noviembre de 2025
Opinión espontánea
Respuesta de Morphy Richards UK
Thank you so much for taking the time to leave this review. We’re really glad to hear that our team was able to support you and make things straightforward. We always aim to treat every customer with care, so it’s great to know that came across. We truly appreciate your feedback and your 5-star rating. If you ever need anything in the future, we’re here to help 😊
Excellent Customer Service
I made an error when ordering and the order couldn't go through although PayPal had paid. I emailed the company and within 3 days it was resolved AND I had received my purchase. Amazing service especially from Jessica and Alex.
Thank you guys.
26 de noviembre de 2025
Opinión espontánea
Respuesta de Morphy Richards UK
Thank you so much for your wonderful 5-star review! We’re really glad we could sort out the ordering issue quickly for you. It’s great to hear that everything was resolved smoothly and that you received your purchase right away. Jessica and Alex will be thrilled to know their support made such a positive impact.
We truly appreciate your kind words, thank you for choosing us!
Excellent customer service
Excellent customer service. My iron stopped working so I got in touch with Morphy Richards. When I bought the iron, I registered the guarantee, therefore I was entitled to 3yrs cover.
I just had to answer few questions and send a couple of photos. Im now waiting for a new iron to arrive in the next couple of days.
This has taken just under a week to sort out. My special thanks to Jessica in customer services.
24 de noviembre de 2025
Opinión espontánea
Respuesta de Morphy Richards UK
Thank you so much for your wonderful review! We’re thrilled to hear that Jessica and our team were able to resolve your iron issue quickly and efficiently. It’s great to know that the process was straightforward and that your replacement iron will be with you soon. We really appreciate you taking the time to share your experience and for choosing Morphy Richards. Enjoy your new iron 😊
Guarantee not honoured
I bought a hand mixer with a 2 year guarantee advertised on the box. 14 months after purchased one of the beaters broke while beating eggs. Morphy Richards refused to provide a replacement beater, saying it is a 'consumables part' not covered by the guarantee. No spares stores had Morphy Richards replacement beaters available. In the process of complaining, they signed me up for marketing emails I did not subscribe to.
As I could not get a replacement beater, I had to buy a new mixer. Needless to say, it was not a Morphy Richards one. With a customer service and spares/sustainability policy like that, I will never buy a Morphy Richards item again.
25 de noviembre de 2025
Opinión espontánea
Respuesta de Morphy Richards UK
Thank you for taking the time to leave your feedback. We’re very sorry to hear about the issue with your hand mixer and the frustration caused.
Our appliances come with a 2-year guarantee that covers manufacturing faults with the main unit. Accessories such as beaters, whisks and other detachable components are classed as consumable parts because they experience regular wear and tear during normal use. For this reason, they aren’t included in the guarantee. We appreciate this may be disappointing, but it’s a standard approach across most household appliance brands.
Regarding the marketing emails, we want to reassure you that we never sign customers up automatically. Email marketing is strictly opt-in, and the only way to receive those messages is by actively selecting the option when submitting our contact form. However, if you no longer wish to receive them, you can unsubscribe instantly using the link at the bottom of any email.
We’re sorry your experience hasn’t met expectations, and we’ll make sure your comments are passed on to help us improve our service and spares availability going forward.
I could just mention Morphy Richards…
I could just mention Morphy Richards but let's not leave out Amazon and DPD, they are all as dreadful. I am registered disable and need to keep warm. My existing room heater packed up. Went on Amazon and it said ordered a Morphy Richards Tower heater and it stated will be delivered Friday came and then they said "on the way but running late". Saturday said the same. Again because I need heat for this disability got to touch with Morphy Richards...9 times. They didn't bother to reply. Got in touch with DPD. All they did was repeat "running late" Sunday tried Morphy Richards again many times. No treply. Carreiers said the same. and Amazon just washed their hands of any responsibility. It is obvious this item is lost in the system. Do they care? Not at all. This is not Customer Service, it is totally ignoring a customer. As I said I need the heater because of my illness. So I have had tov order something else. Extra money I can ill afford. So, Morphy Richards, DPD and Amazon. Hope you are pleased with yourself. Remember those names and keep well clear.
21 de noviembre de 2025
Opinión espontánea
Respuesta de Morphy Richards UK
We’re very sorry to hear about the difficulties you’ve experienced, especially given your health needs. This is certainly not the experience we want anyone to have.
We have tried to locate your details so we can investigate this for you, but we’ve been unable to find any order or contact history under the name used on this review. We also do not use DPD as a courier for our own website orders, which suggests the heater may have been purchased via one of their third-party seller on Amazon. In those cases, we unfortunately don’t have access to order information, and the seller would need to assist you directly.
That said, we’re keen to look into this and have requested your order details via Trustpilot.
We hope to receive your information soon so we can investigate and help resolve the matter as quickly as possible.
5 Star Customer Care from Jessica at Morphy Richards
My steam generator iron stopped working after a year and a half, having a 3 year warranty i contacted Morphy Richards UK and was lucky enough to be put with Jessica who was helpful and guided me through a simple process which allowed a replacement to be forwarded.
Communication which can be the Bane of most things when dealing with a multi national company was so easy , timescales were very quick and I can’t fault the process of dealing with Morphy Richards, my replacement is in the post.Thankyou again Jessica and Morphy Richards
19 de noviembre de 2025
Opinión espontánea
Respuesta de Morphy Richards UK
We’re delighted to hear that Jessica was able to support you so efficiently and guide you through the warranty process with ease. Clear communication and quick resolutions are incredibly important to us, so it’s wonderful to know your experience reflected that, and that your replacement is already on its way.
We truly appreciate you taking the time to share your positive experience, and we’ll be sure to pass your kind words on to Jessica and the team.
Thank you again for choosing Morphy Richards 😊
Fastbake bread maker and customer services
I bought the Morphy Richards fastbake bread maker via Amazon. The paddle started losing its coating after the first few uses, which was concerning. I contacted their customers services team with my proof of receipt and they pretty much immediately supplied a new paddle... This time it was a golden paddle and it's been working fantastic!
The fastbake bread maker has been brilliant. I use it very regularly and I'm very happy with it.
1 de julio de 2025
Opinión espontánea
Respuesta de Morphy Richards UK
Thank you for leaving us such a lovely 5-star review!
We’re really pleased to hear how much you’re enjoying your Fastbake Bread Maker and that it’s become a regular part of your routine. We’re also glad our Customer Services Team were able to quickly resolve the issue with your original paddle and get a replacement to you without delay, it’s great to know the new one is working perfectly.
We truly appreciate you taking the time to share your experience.
Thank you again for choosing Morphy Richards😊
Constructive, courteous and considerate at all times.
We experienced a problem with our otherwise excellent soup maker. The Morphy Richards Customer Support Team quickly responded to our enquiries ans proposed a series of very helpful tips and suggestions. Not only did these suggestions work, the Team were highly receptive to our own ideas for clarifying the guidance given in the User Manual. At all times the tone of their communications with us was constructive, courteous and considerate. We cannot fault this excellent standard of customer support. Well done to Morphy Richards and thank you.
18 de noviembre de 2025
Opinión espontánea
Respuesta de Morphy Richards UK
Thank you so much for taking the time to leave this wonderful 5-star review.
We’re delighted to hear that our Customer Support Team were able to assist you promptly and that their suggestions helped resolve the issue with your soup maker. It’s also fantastic to know that you felt listened to and that your own ideas were welcomed, we always value feedback that helps us improve our products and user guides.
Thank you for choosing Morphy Richards 😊
Morphy Richards SteamPro
I have the Morphy Richards SteamPro. It is an absolutely fantastic iron and enables me to get through a a huge basked of cotton bedding really quickly.
I can thoroughly recommend the iron. There was a fault with the original one I received but this was quickly resolved and a replacement sent out. I ordered mine direct from Morphy Richards and their customer service was excellent.
7 de noviembre de 2025
Opinión espontánea
Respuesta de Morphy Richards UK
Thank you so much for your wonderful 5-star review! We’re delighted to hear how much you’re enjoying your SteamPro and that it’s helping you power through all that cotton bedding with ease.
We’re also really pleased that our team could quickly resolve the issue with your original unit and get a replacement out to you without delay. Providing great products and great service is exactly what we aim for, so your feedback means a lot to us.
Thank you for choosing Morphy Richards, and for recommending us 😊
Awesome experience
Ordered a couple of items direct from Morphy Richard’s, process was easy and stock was in. However the courier company-I’ll not name them-lost the original parcel! Morphy Richards were advised and couldn’t do more to track the parcel. They gave the couriers a little time to try to locate the missing items then sent me replacements which arrived yesterday . Brilliant service. Thanks.
13 de noviembre de 2025
Opinión espontánea
Respuesta de Morphy Richards UK
Thank you so much for sharing your experience and for your kind words! We're really pleased to hear that our team was able to get your replacements to you promptly, even though the original delivery didn’t go as planned. Your patience and understanding made it much easier for us to resolve, and we’re thrilled you’re happy with the service.
Thanks again for choosing Morphy Richards 😊
It's been 1 month since I purchased a…
It's been 1 month since I purchased a brand new morphy Richards oven but the glass of the oven got broke as i called the customer care they didn't respond properly they disconnected the call in the middle as his name was shakeel whom I talked And the service centre sent a old door and demanded for full money as cost of new. so solve it or I'll go further regulations.
13 de noviembre de 2025
Opinión espontánea
Respuesta de Morphy Richards UK
Thank you for taking the time to leave your feedback. We’re really sorry to hear about the issue you’ve experienced with your oven door.
However, we must clarify that Morphy Richards UK and Morphy Richards India are two completely separate companies, each with its own customer care teams, service centres, and product ranges. The oven you’ve mentioned is not manufactured, sold, or supported by Morphy Richards UK, and we do not have anyone named Shakeel working within our customer service team.
We would genuinely like to help point you in the right direction, which is why we requested your email address through Trustpilot so we could provide the correct India support details. Unfortunately, we haven’t yet received a response to that request.
As this matter relates to a product and service team outside of Morphy Richards UK, we are unfortunately unable to step in or resolve it from our side, but we’re very happy to share the correct contact information if you could please respond to our Trustpilot email request.
Thank you for your understanding,
You didn’t know you needed one of these…
You didn’t know you needed one of these – but trust me, you do!
I recently got the EverCosy Large Luxury Striped Fleece Heated Throw in Mocha from Morphy Richards, and it’s honestly one of the best home comforts I’ve ever owned. It heats up quickly, feels incredibly soft, and the mocha colour looks gorgeous draped over the sofa.
The different heat settings and timer are really easy to use, and I love that it’s machine washable too. It’s amazing how little energy it uses – less than 1p per hour! Perfect for staying cosy through the colder months without worrying about the heating bill.
The quality feels premium, and delivery was quick and well-packaged. I’ve been using it every night since it arrived.
Highly recommend to anyone who loves comfort, warmth, and a bit of everyday luxury.
12 de noviembre de 2025
Opinión espontánea
Respuesta de Morphy Richards UK
Thank you so much for your glowing review! 🌟 We’re thrilled to hear how much you’re enjoying your EverCosy Large Luxury Striped Fleece Heated Throw. It’s wonderful to know that the softness, quick heating, and energy efficiency are making such a difference to your cosy evenings.
We love that you’re enjoying both the comfort and the style, and we’re especially glad the mocha colour is looking gorgeous on your sofa. Your recommendation means a lot to us, here’s to many more cosy nights ahead! Thanks for choosing Morphy Richards 😊
Support was very good
Support was very good. Jessica provided advice to start with when my bread maker was not working as well as it had originally been doing. Then provided clear information on how to get a replacement and also how to recycle the old bread maker.
11 de noviembre de 2025
Opinión espontánea
Respuesta de Morphy Richards UK
Thank you so much for your kind words 😊 We’re delighted to hear that Jessica was able to provide helpful advice and guide you through the replacement and recycling process.
We’ll make sure to pass your feedback on to her, it’s always great for the team to know their support is appreciated.
Enjoy your new bread maker!
Faulty kettle
Unfortunately our kettle developed a fault. Luckily we had registered the appliance and extended to guarantee so we were able to get a replacement.
The process was easy, sending pictures to their customer service team and within a few days we received our new kettle. Brilliant, helpful service throughout.
7 de noviembre de 2025
Opinión espontánea
Respuesta de Morphy Richards UK
Thank you for sharing your experience 🤩 We’re thrilled to hear that our team was able to assist quickly and that your replacement kettle arrived without any hassle. It’s great to know that registering your appliance and using the extended guarantee made the process smooth.
We really appreciate your kind words and look forward to keeping your home running brilliantly with Morphy Richards 😊
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