I contacted Morphy Richards customer support with a complex query, At first I only got an AI response which didn't help, but when I asked if I could actually be put in contact with a real person, a re... Ver más
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Consulta las opiniones de los clientes
I contacted the Customer Support Team falling the failure of my steam iron. The support provided was quick and efficient. The information I was asked to provide was straight forward to support my clai... Ver más
La empresa ha respondido
It’s very bad company.i give it a negative rating… because I bought a morphy Richard steam iron in nov.2025… I used but in 3 months it has stop working …. But company give a warranty for 2 years…..I c... Ver más
La empresa ha respondido
Just great, Jack on Customer Service was so helpful and guided us with checking our appliance re de-scale, unfortunately product was faulty and he arranged a replacement so quickly. He was just great... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
When Morphy met Richards. In 1936 Donal Morphy met Charles Richards. Engineer met salesman. Technology met human. Function met form. And with that, they set out to make our lives easier and our homes happier. Morphy and Richards have always represented the best of British design and that particularly British tradition of bringing different worlds and ideas together. Reliability and refinement, craftsmanship and quirk; that's the legacy we're continuing today - building pioneering products that simply make things better. Sustainability isn't a new engineering problem. Just create things that people need - make it once and make it last. Because when things are made properly, you need fewer repairs and fewer replacements. We're bringing sustainable innovation to everyone. From irons, kettles, toasters and coffee makers to vacuum cleaners, irons, steamers, breadmakers and slow cookers Morphy Richards constantly aim to provide products that make everyday tasks easier.
Información de contacto
, , , Reino Unido
- hello@morphyrichards.co.uk
- www.morphyrichards.com
4,3
Excelente
4 mil opiniones
Ha contestado el 96% de las opiniones negativas
Suele responder en menos de 24 horas
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Quick and efficient advice very helpful…
Quick and efficient advice very helpful Jessica is a credit to the company 👍🏻real customer service care 👍🏻always used morphy richards uk 🇬🇧 for our irons and always will in the future !!! Thankyou Wilson family…
17 de diciembre de 2025
Opinión espontánea
Respuesta de Morphy Richards UK
Thank you for your lovely 5⭐ review! We’re so pleased you received quick, helpful advice Jessica will really appreciate your kind words.
Thank you to the Wilson family for your continued loyalty. 🤩
Excellent service today from Harry
Excellent service today from Harry! Understanding and was quick to fix the issue I had with my kettle. Thanks again Harry, merry Xmas :)
15 de diciembre de 2025
Opinión espontánea
Respuesta de Morphy Richards UK
Thank you for your 5-star review! We’re delighted to hear that Harry was able to quickly resolve the issue with your kettle. We’ll be sure to pass on your kind words. Wishing you a very Merry Christmas too 😊
Morphy Richards
My soup maker stopped working while still under warranty and after various positive correspondence with Morphy Richards customer care who were very helpful agreed to a replacement
17 de diciembre de 2025
Opinión espontánea
Respuesta de Morphy Richards UK
Thank you for sharing your experience! We’re glad our customer care team could assist you and arrange a replacement for your soup maker. It’s wonderful to hear that the process was smooth and positive. Thanks for choosing Morphy Richards 😊
Excellent customer service from Jack…
Excellent customer service from Jack today. He was supportive, knowledgeable, professional and and friendly in our email conversation.
17 de diciembre de 2025
Opinión espontánea
Respuesta de Morphy Richards UK
Thank you for your kind feedback! We're delighted to hear that Jack provided such supportive, knowledgeable, and friendly service. We’ll be sure to pass on your compliments to him. Thanks again for choosing Morphy Richards 😊
Brilliant customer service
Brilliant customer service! So kind and helpful. Quality products. I would have no hesitation in buying from them again.
17 de diciembre de 2025
Opinión espontánea
Respuesta de Morphy Richards UK
Thank you so much for your lovely feedback! We’re delighted to hear you found our team kind and helpful, and that you’re happy with the quality of our products. Thanks again for choosing Morphy Richards 😊
Excellent customer care
17 de diciembre de 2025
Opinión espontánea
Respuesta de Morphy Richards UK
Thank you for your 5-star review! We’re delighted to hear you found our customer care excellent. Thanks for choosing Morphy Richards 😊
Had an issue with my Kettle
Had an issue with my Kettle, spoke to Harry on the phone who was quick to get the issue troubleshooted. Thanks again Harry and merry Xmas 🧑🎄
16 de diciembre de 2025
Opinión espontánea
Respuesta de Morphy Richards UK
Thank you for your 5-star review 🤩 We’re pleased to hear Harry was able to quickly troubleshoot the issue with your kettle. We’ll be sure to pass on your thanks, Merry Christmas 😊🎄
Absolutely amazing customer service
Absolutely amazing customer service from Jack, such coherent emails and really made everything so easy to understand, so amazing, troubleshooting was really effective turns out I was pressing the wrong button
10 de diciembre de 2025
Opinión espontánea
Respuesta de Morphy Richards UK
Thank you for your fantastic 5-star review ⭐ We’re thrilled to hear that Jack was able to guide you so clearly and make troubleshooting easy. It’s great that everything got sorted out smoothly, even if it was just a button mix-up! Thanks for choosing Morphy Richards 😊
Good customer service
My faulty item was replaced but I did feel I had to jump through alot of hoops to get there at first. Harry was very helpful and prompt in his responses. Thankyou.
16 de diciembre de 2025
Opinión espontánea
Respuesta de Morphy Richards UK
Thank you for your feedback. 🌟 We’re glad to hear that Harry was able to help and provide prompt assistance, and we truly appreciate your patience throughout the process. We hope you’re happy with your replacement, and thank you for choosing Morphy Richards 😊
Bought the new pans from them direct…
Bought the new pans from them direct and really happy came quick and look nice in my new kitchen. Will always come back
4 de diciembre de 2025
Opinión espontánea
Respuesta de Morphy Richards UK
Thank you so much for your lovely feedback! 🌟 We’re delighted to hear that your new pans arrived quickly and look great in your kitchen. That’s exactly the experience we aim to provide! Thanks again for choosing Morphy Richards 😊
was starting to give up with my…
was starting to give up with my soupmaker, contacted customer servicesand they helped me with troubleshooting and fixing the issue, I can now enjoy my hot soup on these cold nights thanks to Harry!
15 de diciembre de 2025
Opinión espontánea
Respuesta de Morphy Richards UK
Thank you for sharing your experience! 🌟 We’re so pleased to hear that Harry was able to help troubleshoot your soupmaker and get it working again, nothing beats a warm, comforting soup on a cold night! 🍲
We’ll be sure to pass your kind words on to Harry. Thanks again for choosing Morphy Richards 😊
Top marks for Harry!
Was having issues with my toaster and thought It was done for! Luckily harry in customer services sorted me out promptly with a replacement! Fantastic customer service from Harry
11 de diciembre de 2025
Opinión espontánea
Respuesta de Morphy Richards UK
Thank you for your fantastic feedback! 🌟 We’re thrilled to hear that Harry was able to sort your toaster issue quickly and efficiently. We’ll make sure he knows his excellent customer service made such a difference 😊
purchased a kettle and toaster last…
purchased a kettle and toaster last week and must say I find harry really helpful and polite. Thank you harry
12 de diciembre de 2025
Opinión espontánea
Respuesta de Morphy Richards UK
Thank you so much for your kind words! 🌟 We’re delighted to hear that Harry was helpful and polite during your recent purchase of your kettle and toaster. We’ll be sure to pass your thanks on to him! Thanks for choosing Morphy Richards 😊
bought a kettle recently and must say…
bought a kettle recently and must say harry was great, very polite and lovely to speak with
3 de diciembre de 2025
Opinión espontánea
Respuesta de Morphy Richards UK
Thank you so much for your kind words! 🌟 We're thrilled to hear that Harry made your experience a positive one. We’ll be sure to pass your lovely feedback on to him.
We hope you’re enjoying your new kettle! ☕
I would highly recommend Morphy Richards for their excellent products and the outstanding professionalism of their well-trained staff, particularly a gentleman named Harry.
I had a very positive experience with Harry, who was professional, helpful, and communicated clearly throughout. I truly appreciated the support and attention to detail.
I also want to thank Morphy Richards for their excellent customer service. Although the kettle was over a year old and the issue was cosmetic, they kindly provided me with a replacement.
15 de diciembre de 2025
Opinión espontánea
Respuesta de Morphy Richards UK
Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear that Harry was able to provide such excellent support and that you were happy with our customer service.
It’s wonderful to know that your replacement kettle met your expectations, and we really appreciate your recommendation. Your feedback means a lot to us and our team, it’s a great encouragement to continue delivering the best service we can.
Thank you again for choosing Morphy Richards!
Absolutely not fit for purpose
Absolutely not fit for purpose. Need to return slow cooker as too small. Took photos as requested and received email with a link to return via Yodel. Tried every single address Morphy Richards listed to return it - which took ages as there 5 of them - either did't have the facility or when the bar code scanned it wasn't recognised. Called Customer Services - extremely unhelpful - said there was nothing they can do. I emailed Morphy Richards 5 days ago and have heard absolutely nothing. So in desperation I Have tried their CS tel no again and now says temporarily not available. I have no way of contacting them, I have spent so much time and its been very stressful I am left out of pocket with a slow cooker that is no use and I can't return - obviously a problem with their bar code but I can't get hold of anyone - shocking for a company like Morphy Richards - NOT FIT FOR PURPOSE . GOOD LUCK SHOULD YOU NEED TO MAKE A RETURN.
15 de diciembre de 2025
Opinión espontánea
Respuesta de Morphy Richards UK
We’re very sorry to hear about the issues you’ve experienced. We take all return requests seriously and always aim to make the process as smooth as possible. Unfortunately, we’re unable to identify your order from your review, which means we cannot investigate your case further.
We have requested your order details so that we can look into this with the courier and provide a resolution, but we haven’t yet received a response. Once we have your information, we’ll be happy to assist with your return and ensure it is processed correctly.
We appreciate your patience and hope to resolve this as soon as we hear from you.
Don't bother buying from their own website!
First time I have purchased directly from their website. Dreadful experience and definitely will never do so again.
The use Evri to delivery. Wasn't delivered the first two days it was out for delivery. Then silence for 5 days with no product. There is no way to speak to anyone at Morphy Richards to discuss missing product. Emails up to 3 days to reply. Won't even look into missing items for 2 weeks in case it eventually turns up. The basically said the expected timelines you are given at the time of the purchase mean nothing.
Emails from customer services were trite, unhelpful pre scripted from overseas somewhere.i could understand delays in the busy post Black Friday weekend and wouldn't have minded if there had been any confidence about progress or communication.
I was just told we have up to 2 weeks to deliver so what's the problem. I needed the product and had nearly had to buy a second elsewhere due to just being told, 'dont worry I can see it will be delivered' with no tracking or update. It was very clear the emailer was neither responding from the UK nor had any ideas about widespread issues with Evri parcels going missing.
In response to the points below. Yes they did respond in an hour ...with a formatted email to say don't worry I can see it is being delivered. Even though I had been told for two days it is out for delivery with a time slot. It didn't turn up with no update from Evri or Morphy Richards in the 36 hours before I contacted them via email (as there is no phone contact available for them or Evri!
Don't bother purchasing from them directly, especially if you actually need the product you've bought in the time frame they say they are going to deliver it!!
The attitude from their customer services to the fact they delivered an item 6 days later than the information when I was choosing whether to purchase or not makes me wonder if I will ever purchase a Morphy Richards product again!!
28 de noviembre de 2025
Opinión espontánea
Respuesta de Morphy Richards UK
Thank you for providing your details so we could fully review your case.
We’d like to clarify a few points for accuracy:
• You contacted us on 5 December, and we responded within one hour, confirming that your parcel was still in transit with the courier.
• At the time of contact, the tracking had not updated for 2 days, which does not meet the courier’s criteria for a lost parcel, particularly during the Christmas period, the busiest delivery time of the year.
• As advised, our delivery times are estimates, not guarantees, and next-day delivery is not promised. The majority of parcels are delivered within 2–3 working days, though delays can occur during peak periods.
• We explained that the courier’s policy is to treat a parcel as lost only 10 days after the last scan, at which point we would take immediate action.
• Your order was successfully delivered on 8 December, exactly as we had advised it would be.
We’d also like to address your comment regarding our customer service team. Our support team is UK-based and made up of real people, and all responses you received were sent personally, not automated.
We understand that delivery delays can be frustrating, especially during peak periods, but we responded promptly, provided accurate information throughout, and the delivery was completed within the courier’s accepted timeframe.
We hope you enjoy using your new Morphy Richards Slow Cooker.
The customer experience was pretty…
The customer experience was pretty good. They were helpful and even sent me a link to the replacement part that I needed which saved me having to browse through the website myself.
11 de diciembre de 2025
Opinión espontánea
Respuesta de Morphy Richards UK
Thank you for taking the time to leave your review! We’re glad to hear that our team was able to help and make it easier for you to get the replacement part you needed. Your feedback means a lot, and we’ll keep striving to make the experience even better. Thanks for choosing Morphy Richards 😊
Poor Quality
Bought toaster, kettle and slow cooker from this company.
The slow cooker lid broke off after 3 months of owning the item. I asked if it was possible to have a new handle sent out/purchased if it wasn't covered by warranty.
I was then told the item wasn't covered and haven't heard anything else back from them. I will not be purchasing another product from this company and advise other to seek elsewhere for these types of products.
I have now been contacted and was told the part I require is no longer in stock. I was given a link to other suppliers that may have the part I need but again they are all out of stock. I can buy a new lid but when putting my model number in it tells me none of the items cross over to the listed lids that are available. Seems rather difficult for no reasons and my review will stand as is.
10 de diciembre de 2025
Opinión espontánea
Respuesta de Morphy Richards UK
We're really sorry to hear about the issue you’ve experienced with your slow cooker lid, and that you’ve been left feeling disappointed with the support received. This certainly isn’t the level of service we aim to provide.
We’ve tried to reach out through Trustpilot to gather your details so we can look into what happened, review the communication, and do our best to resolve this for you. Unfortunately, we haven’t yet received a response, so we’ve been unable to locate your case or offer further help.
If you could please reply to the information request on Trustpilot, or contact our team directly with your order details, we’ll be more than happy to investigate this fully and see what we can do to put things right.
Thank you.
Lost instruction book!
I was delighted with my new slow cooker having tried a few of the recipes suggested in the back of the information book. panic! I'd misplaced the book, but one email request to customer services and I had a reply to download a new one. Thankyou, MR.
5 de diciembre de 2025
Opinión espontánea
Respuesta de Morphy Richards UK
Thank you so much for your 5-star review! We’re delighted to hear you’re enjoying your slow cooker and the recipes in the information book. We’re glad our team could quickly help you get a replacement copy. Happy cooking, and thank you for choosing Morphy Richards 😊
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