I contacted Morphy Richards customer support with a complex query, At first I only got an AI response which didn't help, but when I asked if I could actually be put in contact with a real person, a re... Ver más
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Consulta las opiniones de los clientes
I contacted the Customer Support Team falling the failure of my steam iron. The support provided was quick and efficient. The information I was asked to provide was straight forward to support my clai... Ver más
It’s very bad company.i give it a negative rating… because I bought a morphy Richard steam iron in nov.2025… I used but in 3 months it has stop working …. But company give a warranty for 2 years…..I c... Ver más
Just great, Jack on Customer Service was so helpful and guided us with checking our appliance re de-scale, unfortunately product was faulty and he arranged a replacement so quickly. He was just great... Ver más
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Información sobre la empresa
Escrito por la empresa
When Morphy met Richards. In 1936 Donal Morphy met Charles Richards. Engineer met salesman. Technology met human. Function met form. And with that, they set out to make our lives easier and our homes happier. Morphy and Richards have always represented the best of British design and that particularly British tradition of bringing different worlds and ideas together. Reliability and refinement, craftsmanship and quirk; that's the legacy we're continuing today - building pioneering products that simply make things better. Sustainability isn't a new engineering problem. Just create things that people need - make it once and make it last. Because when things are made properly, you need fewer repairs and fewer replacements. We're bringing sustainable innovation to everyone. From irons, kettles, toasters and coffee makers to vacuum cleaners, irons, steamers, breadmakers and slow cookers Morphy Richards constantly aim to provide products that make everyday tasks easier.
Información de contacto
, , , Reino Unido
- hello@morphyrichards.co.uk
- www.morphyrichards.com
4,3
Excelente
4 mil opiniones
Ha contestado el 96% de las opiniones negativas
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I requested a manual for a Morphy…
I requested a manual for a Morphy Richards Slow cooker which is no longer available. To my surprise a user manual was attached to a return email. I couldn't believe how quickly the operator had responded. Well Done xx
13 de febrero de 2026
Opinión espontánea
Respuesta de Morphy Richards UK
Thank you for your lovely feedback. We’re delighted to hear that our team were able to send the manual quickly and efficiently. It’s great to know the support exceeded your expectations, and we really appreciate you taking the time to share your experience 😊.
Morphy Richards Cordless Iron
I was very impressed with the person who I spoke to on the phone. I think her name was Jessica. She was so helpful and I had the email sent to me under 10 minutes excellent.
Regards
Mrs Gillian White
13 de febrero de 2026
Opinión espontánea
Respuesta de Morphy Richards UK
Thank you for your lovely feedback 🤩 We’re delighted to hear that Jessica was able to help and that everything was followed up so quickly. It’s great to know you had such a positive experience. Thanks again for taking the time to share your review 😊
I had a great experience from the start
I had a great experience from start to finish. The customer service team were friendly, responsive, and genuinely helpful in resolving my query quickly and professionally. It’s refreshing to deal with a company that really values its customers. Excellent service and I wouldn’t hesitate to recommend them.
3 de febrero de 2026
Opinión espontánea
Respuesta de Morphy Richards UK
Thank you for your fantastic feedback 🤩 We’re really pleased to hear you had a great experience from start to finish and that our team were able to resolve your query quickly and professionally. It means a lot to know you felt valued as a customer. We truly appreciate your recommendation and your kind words. Thank you for choosing Morphy Richards 😊
Good product
I was trying to register my warranty and had to contact customer service. They replied very quickly and were able to resolve my problem. This is my second bread machine and I am very pleased with it
12 de febrero de 2026
Opinión espontánea
Respuesta de Morphy Richards UK
Thank you for your lovely review 😊 We’re pleased to hear our customer service team were able to help you quickly with your warranty registration. It’s also great to know you’re enjoying your second bread machine, we really appreciate your continued support. Thanks again for taking the time to share your experience and choosing Morphy Richards 🤩
Extreme opposites in customer service
Ordered a kettle which arrived with visible manufacturing flaws. Returned for a replacement. Simple enough to arrange but a long wait for the new kettle to arrive. Had delivery instructions for a set day so waited in. No delivery. Message to say my delivery had been changed as requested. I had made no such request. I was then contacted by Morphy Richards to say it was they who had changed my delivery to include correct address. By this time though, the courier was returning to sender. I told the customer service agent I would like the kettle, please send a replacement as agreed.
I then got an email to say as a goodwill gesture 'sam' had added a matching toaster to my order as a gesture for their mistke. I was shocked and very pleasantly surprised at the kind offer.
The set came but again the kettle was cosmeticly marked. However, despite photos this time I was not believed by 3 Morphy Richards customer service agents. One including supposed manager.
I stressed my point so many times both on live chat and via email but no replacement was offered.
It was like I was being disbelieved and punished for having received an un asked for goodwill gesture.
So now I have the token toaster but no kettle to match.
This has given me serious pause for thought about any future Morphy Richards product purchases. Both for the poor manufacturing and the extreme lack of "some" customer service agents skills.
9 de febrero de 2026
Opinión espontánea
Respuesta de Morphy Richards UK
We're sorry to hear about the disappointment his situation has caused you.
When the issue was first reported, a replacement kettle was arranged. Unfortunately, an address error led to a delivery delay, and to apologise for this we added a matching toaster as a goodwill gesture.
Following delivery of a subsequent replacement, further cosmetic concerns were raised. While we carefully reviewed the images provided, we were unable to conclusively confirm the defects described. To resolve matters fairly, we have offered the option to return the kettle for a full refund. This also allows the opportunity to purchase in-store if preferred, where the product can be inspected before purchase.
We appreciate this isn’t the ideal outcome and are sorry the experience has been disappointing.
Faulty soup maker
My soup maker developed a fault after a year. I notified Morphy Richards who decided a new one was appropriate. I had to supply quite a few photos and other proofs but it was not a difficult procedure.
9 de enero de 2026
Opinión espontánea
Respuesta de Morphy Richards UK
Thank you for your five-star review. We’re pleased to hear our team was able to arrange a replacement soup maker for you and that the process, while thorough, was straightforward.
We appreciate you taking the time to share your experience and for choosing Morphy Richards 😊
Very impressed with the service
I was very impressed with the service I received, a shout out to Jack who was excellent, very pleasant and quick to reply. All sorted in a few days thank you ⭐️
28 de enero de 2026
Opinión espontánea
Respuesta de Morphy Richards UK
Thank you for your fantastic review. We’re delighted to hear Jack provided such helpful and prompt support, we’ll be sure to pass on your kind words.
It’s great to know everything was resolved quickly, and we really appreciate you taking the time to share your experience with Morphy Richards 😊.
Our Iron had failed
Our Iron had failed, within the warranty. After contacting, and sending photos a new iron was sent out as replacement and arrived a few days after
great experience
1 de febrero de 2026
Opinión espontánea
Respuesta de Morphy Richards UK
Thank you for your five-star review. We’re pleased to hear our team was able to resolve the issue quickly and arrange a replacement under warranty with minimal hassle.
It’s great to know the process was smooth and that your new iron arrived promptly. Thanks again for sharing your experience and for choosing Morphy Richards 😊.
Ordered a soup maker
Ordered a soup maker, within 12hrs received an email from Sam apologising about it being out of stock and offering a replacement.
I accepted this and it arrived the next day.
Not used the soup maker yet - but planning to today!
thanks
2 de febrero de 2026
Opinión espontánea
Respuesta de Morphy Richards UK
Thank you for your five-star review. We’re glad Sam was able to get in touch quickly and arrange a suitable replacement, and that it reached you the very next day.
We hope you enjoy using your soup maker and that it delivers some great results. Thanks again for choosing Morphy Richards and for sharing your experience 😊.
Making Sourdough Bread in my Breadmaker
I'm now on my 3rd Fastbake breadmaker and can't fault the machine. I'm now wanting to try making sourdough bread in it and Jessica of customer services was brilliant sending me a couple of recipes to try. ***** from me.
6 de febrero de 2026
Opinión espontánea
Respuesta de Morphy Richards UK
Thank you for your lovely review and continued loyalty 😊
We’re especially pleased to know our customer services team were able to help, and we’ll be sure to pass your kind feedback on to Jessica. We hope the sourdough recipes are a success and that you enjoy experimenting with them in your breadmaker.
Thanks again for taking the time to share your experience and for awarding us five stars 🤩.
Morphy Richards sauté soup maker!
I am really impressed with Morphy Richards!
When the soup maker I ordered was out of stock, they upgraded me to a newer model at no extra cost, such great service. They replied to my emails quickly and delivery was fast. I’ve used the soup maker once and it worked brilliantly.
However, there are a few marks on the bottom that I have not been able to remove, despite following the cleaning instructions on the manual. I also didn't use the sauté function therefore it's not burnt vegetables. The soup maker is amazing in itself, the fact that you have lovely smooth soup in 21 minutes! It's just a shame the vegetables stick to the bottom while cooking.
Overall, excellent customer service and a great product, highly recommended!
6 de febrero de 2026
Opinión espontánea
Respuesta de Morphy Richards UK
Thank you for taking the time to share such a detailed review. We’re really pleased to hear you were happy with the upgrade, quick delivery, and the results, smooth soup in 21 minutes is always a win 😀.
We’re sorry to hear about the marks on the base of the jug. To help reduce sticking during cooking, we recommend adding liquid or stock first before the ingredients, and using a small amount of oil at the start, even when not using the sauté function.
For existing marks, filling the jug with boiling water and a few drops of washing-up liquid, then running the blend function briefly, can often help. If needed, gently cleaning the area with a soft scouring pad in a circular motion should remove any remaining residue.
Thank you again for your kind words and recommendation. Your feedback is really appreciated and helps us continue to improve our products and guidance. Thanks again for choosing Morphy Richards 😊
Warranty fully honoured
I contacted Morphy Richard’s customer service as the jug kettle I had purchased via a retailer 18 months previously had suddenly ceased working.
A swift response and after some evidential photos were exchanged a new one was despatched promptly.
5 de febrero de 2026
Opinión espontánea
Respuesta de Morphy Richards UK
Thank you for your review 🤩 We’re glad to hear the warranty process was handled quickly and that a replacement was dispatched promptly. It’s great to know our customer service team was able to support you and resolve the issue smoothly. We really appreciate you taking the time to share your experience. Thanks for choosing Morphy Richards 😊
I bought a kettle and toaster direct…
I bought a kettle and toaster direct from Morphy Richard’s . Have commented on this before but after a faulty item and terrible service I returned the items. Still waiting for a refund. Stupidly because the colour was exactly what I wanted I bought again through Amazon . Paid more but thought at least their delivery is good. Kettle came through Amazon next day delivery. Toaster for some reason came direct from Morphy Richard’s and Royal Mail . Guess what. Toaster which was due to be delivered on 25 January is still out there with no indication of when it’s being delivered . Do not use this company unless you want to pay for a product you won’t receive and awful customer service
25 de enero de 2026
Opinión espontánea
Respuesta de Morphy Richards UK
Thank you for taking the time to leave a review. We’re sorry to hear about the frustration you’ve experienced and appreciate the opportunity to clarify the situation.
We have thoroughly checked our records and can confirm that we do not hold any direct order for a toaster matching the details described. Additionally, Morphy Richards does not use Royal Mail for the delivery of our direct-to-consumer orders.
Based on the information provided, it appears this item was purchased via Amazon Marketplace and fulfilled by a third-party seller, not directly by Morphy Richards. In this case, all delivery, tracking, and refund enquiries need to be handled by the seller through Amazon, who will be best placed to investigate and resolve this for you.
If you believe this information is incorrect or you have an order number from a direct Morphy Richards purchase, please contact our customer service team with those details so we can review further. Otherwise, we strongly recommend reaching out to Amazon Customer Services for immediate assistance.
After some exchange of emails I was…
After some exchange of emails I was pleased to receive a new replacement kettle. However I worry for anyone elderly who isn’t tech savvy, how could they send a video or photos? Also, am shocked that my old kettle only lasted 18 months!!!
15 de enero de 2026
Opinión espontánea
Respuesta de Morphy Richards UK
Thank you for your feedback. We’re pleased we were able to resolve the issue by arranging a replacement kettle, but we do understand and appreciate your concerns. We know that providing photos or videos isn’t always easy for everyone, and this is something we continually review to make our processes as accessible as possible. We’re also sorry to hear your disappointment about the lifespan of the original kettle, and we appreciate you taking the time to share these points with us 😊.
Very happy with the reply from customer…
Very happy with the reply from customer service although had decided to buy a new slow cooker…and even more surprised to get an oap discount of 25per cent! I have had two morphy Richards slow cookers….loved them both in fact small one still working!
28 de enero de 2026
Opinión espontánea
Respuesta de Morphy Richards UK
Thank you for your lovely feedback 🤩 We’re really pleased to hear you were happy with the response from our customer service team and that the discount was a nice surprise. It’s great to know you’ve enjoyed your Morphy Richards slow cookers over the years, especially that your smaller one is still going strong. Thanks again for choosing Morphy Richards 😊
Everything ran smoothly
Everything ran smoothly.
My order was delivered very quickly and my airfryer is great
23 de enero de 2026
Opinión espontánea
Respuesta de Morphy Richards UK
Thank you for your review 😊 We’re delighted to hear your order arrived quickly and that you’re enjoying your airfryer. We really appreciate you taking the time to share your experience 🤩
Great product
Great product, quick delivery, used the fan throughout the recent hot summer and it even folds down flat so we took 2 on our caravan holiday
28 de enero de 2026
Opinión espontánea
Respuesta de Morphy Richards UK
Thank you for your review 🤩 We’re really pleased to hear you’re happy with the fan and that delivery was quick. It’s great to know it kept you comfortable during the hot weather and was handy enough to take along on your caravan holiday too. Thanks again for sharing your experience and choosing Morphy Richards 😊.
Quality concerns and customer support
Having recently provided a review which outlined my dissapointment with the brand and products. I was delighted to be contacted and offered replacements. I thought this type of customer approach was a thing of the past but it has restored my faith in not only customer services but morphy richard as a brand.
Thankyou
28 de enero de 2026
Opinión espontánea
Respuesta de Morphy Richards UK
Thank you for taking the time to share your feedback. We’re really sorry to hear about your experience and understand how disappointing this must have been, especially given your past trust in the Morphy Richards brand. This certainly isn’t the level of quality we aim to deliver.
We’d like the opportunity to look into the issues you’ve mentioned and see how we can help. We’ve requested your details via Trustpilot and are awaiting your response so we can review this further and work towards a resolution.
We hope to hear back from soon.
Successful phone call
The telephone operator did what he could to try to solve my problem with an appliance.
28 de enero de 2026
Opinión espontánea
Respuesta de Morphy Richards UK
Thank you for your feedback 🤩 We’re glad to hear our team member was able to help and do their best to resolve the issue with your appliance. We appreciate you taking the time to share your experience 😊.
Excellent Service ...I spoke to Rich this morning at Morphy…
I spoke to Rich this morning at Morphy Richards requesting a kneading blade for my breadmaker. Rich was very helpful in sending me an email with list of retailers who maybe able to supply one, as the kneading blades were out of stock at Morphy Richards. Rich was very polite and very helpful. I have now ordered one from Amazon. Thank you. Kind regards
28 de enero de 2026
Opinión espontánea
Respuesta de Morphy Richards UK
Thank you for your review 🤩 We’re glad to hear that Rich was able to help and provide guidance on sourcing the kneading blade. It’s great to know you found the support polite and helpful, even though the part wasn’t immediately available from us. We really appreciate you taking the time to share your experience 😊
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