I contacted Morphy Richards customer support with a complex query, At first I only got an AI response which didn't help, but when I asked if I could actually be put in contact with a real person, a re... Ver más
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Consulta las opiniones de los clientes
I contacted the Customer Support Team falling the failure of my steam iron. The support provided was quick and efficient. The information I was asked to provide was straight forward to support my clai... Ver más
It’s very bad company.i give it a negative rating… because I bought a morphy Richard steam iron in nov.2025… I used but in 3 months it has stop working …. But company give a warranty for 2 years…..I c... Ver más
Just great, Jack on Customer Service was so helpful and guided us with checking our appliance re de-scale, unfortunately product was faulty and he arranged a replacement so quickly. He was just great... Ver más
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Información sobre la empresa
Escrito por la empresa
When Morphy met Richards. In 1936 Donal Morphy met Charles Richards. Engineer met salesman. Technology met human. Function met form. And with that, they set out to make our lives easier and our homes happier. Morphy and Richards have always represented the best of British design and that particularly British tradition of bringing different worlds and ideas together. Reliability and refinement, craftsmanship and quirk; that's the legacy we're continuing today - building pioneering products that simply make things better. Sustainability isn't a new engineering problem. Just create things that people need - make it once and make it last. Because when things are made properly, you need fewer repairs and fewer replacements. We're bringing sustainable innovation to everyone. From irons, kettles, toasters and coffee makers to vacuum cleaners, irons, steamers, breadmakers and slow cookers Morphy Richards constantly aim to provide products that make everyday tasks easier.
Información de contacto
, , , Reino Unido
- hello@morphyrichards.co.uk
- www.morphyrichards.com
4,3
Excelente
4 mil opiniones
Ha contestado el 96% de las opiniones negativas
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No steam from iron.
After just seventeen months, my iron, stopped giving out steam. I had registered it online when purchased, so therefore had a 3 year warranty. Once I had filled the online form in , I was helped by Jessica who advised me to try different things to solve the problem. However after a week, still had the same issue. Today Jessica informed me that I would be receiving a new replacement and how to discard my broken iron. I am obviously really happy with the outcome and how Jessica dealt with the situation. I have purchased Morphy Richards for many years and because of the outcome, will continue to.
27 de enero de 2026
Opinión espontánea
Respuesta de Morphy Richards UK
Thank you for sharing your experience 😀 We’re sorry to hear about the issue with your iron, but we’re really pleased that Jessica was able to support you through the troubleshooting process and arrange a replacement under your warranty. It’s great to know you’re happy with the outcome and that we’ve been able to maintain your trust after many years of choosing Morphy Richards. Thanks again for taking the time to leave such detailed feedback 😊.
Outstanding customer service and very…
Outstanding customer service and very prompt and professional response to a delivery issue I had with EVRI.
Totally satisfied with the outcome and would definitely buy again.
Very pleased with the quality of our Micro Toastie which is great value, simple to use and clean. Would highly recommend
27 de enero de 2026
Opinión espontánea
Respuesta de Morphy Richards UK
Thank you for your fantastic review 🤩. We’re really pleased to hear our customer service team were able to resolve the delivery issue quickly and professionally, and that you’re happy with the outcome. It’s great to know you’re enjoying your Micro Toastie too 😀 Thanks again for your recommendation and for Morphy Richards 😊
Easy to navigate
The website was easy to navigate. The product bought was an iron and delivery was efficient
14 de agosto de 2025
Opinión espontánea
Respuesta de Morphy Richards UK
Thank you for your review 🤩 We’re glad to hear you found the website easy to use and that your iron arrived efficiently. It’s great to know everything went smoothly from ordering to delivery. Thanks again for choosing Morphy Richards and taking the time to share your experience 😊
Murphy Richard’s C S Team
Murphy Richard’s C S Team, in particular, Alex were very understanding and very helpful regarding my return request of an electrical item.
Consideration was afforded to my return request reason, and responded very quickly with return request confirmation. All relevant information and labels sent via email, and I was able to expedite a return.
26 de enero de 2026
Opinión espontánea
Respuesta de Morphy Richards UK
Thank you for taking the time to share your experience 😊 We’re really pleased to hear that Alex and the team were able to help and that the return process was handled quickly and clearly. Making things straightforward for our customers is important to us, so it’s great to know everything went smoothly. Thanks again for your feedback.
My iron leaks very poor design wish I…
My iron leaks very poor design wish I had chosen an alternative
25 de enero de 2026
Opinión espontánea
Respuesta de Morphy Richards UK
We’re sorry to hear your iron isn’t performing as expected, we understand how frustrating this can be. We’ve requested your email via Trustpilot so we can look into this and offer a solution, but we haven’t received a response yet.
If you could get in touch with us directly, we’d be happy to assist and help resolve the issue.
Souper fun!
My Morphy Richards soup maker made soup-making MORPH fun.
25 de enero de 2026
Opinión espontánea
Respuesta de Morphy Richards UK
We love this — “MORPH fun” made us smile! 😊 We’re really glad you’re enjoying your soup maker and having fun with it too. Thanks for sharing and for choosing Morphy Richards 😊
Inhabe
Poor experience overall. I purchased an iron and encountered a problem that required warranty support. I contacted Morphy Richards on 14/01/2026, bought through the onbuy.com
but so far there has been no response, leaving me stuck with a
As a retailer, iBuy should ensure that customers are supported when products fail — especially when warranty assistance is needed. This lack of support has been frustrating and disappointing.
I would think twice before buying from iBuy again
25 de enero de 2026
Opinión espontánea
Respuesta de Morphy Richards UK
We’re sorry to hear about your experience, but we haven’t received any contact from you regarding this matter. We respond to all customer messages promptly, and it appears this purchase was made through a third-party retailer (OnBuy.com), not directly from Morphy Richards.
We’ve already requested your email via Trustpilot so we can assist you, but we haven’t received a reply. Please get in touch with us directly so we can help resolve your issue.
Had my Morphy Richards for a year now &…
Had my Morphy Richards for a year now & it’s literally one of the best things I’ve ever bought! Works so well with bread, bagels & other! Would 100% recommend it!
25 de enero de 2026
Opinión espontánea
Respuesta de Morphy Richards UK
Thank you for such a great review 🤩 We’re really pleased to hear that you’ve been enjoying your Morphy Richards product for over a year and that it’s working so well with everything from bread to bagels. Your recommendation means a lot to us. Thanks again for choosing Morphy Richards 😊
The kittle that i bought is great than…
The kittle that i bought is great than I expected.
6 de mayo de 2025
Opinión espontánea
Respuesta de Morphy Richards UK
Thank you for your review and for choosing Morphy Richards 🤩
Awesome productive thanks very useful…
Awesome product. Thanks very useful at home well done to the innovators
1 de septiembre de 2025
Opinión espontánea
Respuesta de Morphy Richards UK
Thank you for your review 🤩 We’re really pleased to hear you’re finding the product so useful at home. Thanks again for choosing Morphy Richards 😊
From ordering to delivery
From ordering to delivery, the action was smooth, and only took a couple of days. Excellent service. Well packaged, great item and in use three times a week.
Well done.
31 de enero de 2025
Opinión espontánea
Respuesta de Morphy Richards UK
Thank you for your review 🤩We’re delighted to hear that your ordering and delivery experience was smooth, and that your new item is already getting plenty of use. Thanks again for choosing Morphy Richards 😊
Very happy with my coffee maker and …
Very happy with my coffee maker and kettle I purchased a few months ago. No problems with them and they certainly are value for money. I like the ease of using them and they are replacements for previous Morphy Richards I have had for 30 yrs .
25 de enero de 2026
Opinión espontánea
Respuesta de Morphy Richards UK
Thank you for your review 🤩 We’re delighted to hear that you’re enjoying your coffee maker and kettle, and that they’ve lived up to your expectations. It’s wonderful to know you’ve trusted Morphy Richards products for over 30 years, your loyalty means a lot to us. Thanks again for choosing Morphy Richards 😊
Water softener chemicals
My steam generator water softener crystals arrived quickly. Price has doubled from £5 in the last few years but I managed a discount. Shame the bottles leak at the stopper and after a few uses they begin to crack as they are used to fill the steam generator - perhaps get 10 uses before the crystals are fully red.
1 de octubre de 2025
Opinión espontánea
Respuesta de Morphy Richards UK
Thank you for your feedback. We’re sorry to hear about the issues with the bottles, we understand how frustrating that can be. We’ve received your email via Trustpilot and a member of our team will be in touch with you directly to assist further.
We appreciate you taking the time to share your experience.
A very good food blender
A very good food blender: I like the heavy glass jug - very secure. Easy to wash and generally a good buy.
25 de enero de 2026
Opinión espontánea
Respuesta de Morphy Richards UK
Thank you for your review 🤩 We’re glad to hear that you’re enjoying your blender, and that the glass jug and easy cleaning are working well for you. It’s great to know it’s been a good buy. Thanks again for choosing Morphy Richards 😊
Ordered Steamer arrived quick Steamer…
Ordered Steamer arrived quick Steamer is working fine. Got a discount so buy when this is available
25 de enero de 2026
Opinión espontánea
Respuesta de Morphy Richards UK
Thank you for your review 🤩 We’re glad to hear your steamer arrived quickly and is working well. It’s great that you were able to take advantage of the discount too! Thanks for choosing Morphy Richards 😊
No complaints slow cooker fab price and…
No complaints slow cooker fab price and quality live the fact I can sauté on the cooker too
25 de enero de 2026
Opinión espontánea
Respuesta de Morphy Richards UK
Thank you for your review 🤩 We’re thrilled to hear that you’re enjoying your slow cooker and that the sauté feature is proving useful. Thanks again for choosing Morphy Richards 😊
Brilliant service
Brilliant service, superb customer service team, great products.
Cannot recommend enough
1 de enero de 2026
Opinión espontánea
Respuesta de Morphy Richards UK
Thank you so much for your kind words 🤩 We’re delighted to hear that you’re happy with both our products and our customer service team. Thanks again for choosing Morphy Richards 😊
Slow cooker seems well built and easy…
Slow cooker seems well built and easy to manoeuvre. Pot cleaning is easy and produces good quality food.
3 de diciembre de 2025
Opinión espontánea
Respuesta de Morphy Richards UK
Thank you for your review 😊 We’re glad to hear that you find your slow cooker well-built, easy to use, and easy to clean. It’s great to know it’s helping you produce good quality meals. Thanks again for choosing Morphy Richards.
Helpful and courteous as ever
Great website and telephone enquiry service is always helpful and courteous.
22 de enero de 2026
Opinión espontánea
Respuesta de Morphy Richards UK
Thank you for your review 🤩 We’re glad to hear your product has been serving you well and that you’re happy with it 😊
Apart from being a reliable company their goods are excellent!
After falling in love with my flashy kettle and toaster I decided to treat myself to a soup maker. I looked closely at the many available and settled again on a Morphy Richards one.
It is so easy, quick to have the most delicious soup which was confirmed by a good friend who bought herself one after a quick lunch at my house. It gave me a chuckle when she told me that she had soup for Christmas breakfast!!
I was very pleased to see that my soup maker scored top marks in Which tests….way ahead of the second. Should I need a replacement appliance I shall definitely go straight to see what Morphy Richards has …..and try not to succumb to the other tempting things on offer.
5 de noviembre de 2025
Opinión espontánea
Respuesta de Morphy Richards UK
Thank you so much for your wonderful review 🤩 We’re thrilled to hear that you’re enjoying your soup maker, and that it’s been such a hit with your friends too. It’s great to know it’s making homemade soup quick and easy, and we’re glad it’s lived up to your expectations and performed so well in the Which tests.
We really appreciate your continued support of Morphy Richards 😊
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