I contacted Morphy Richards customer support with a complex query, At first I only got an AI response which didn't help, but when I asked if I could actually be put in contact with a real person, a re... Ver más
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Consulta las opiniones de los clientes
I contacted the Customer Support Team falling the failure of my steam iron. The support provided was quick and efficient. The information I was asked to provide was straight forward to support my clai... Ver más
La empresa ha respondido
It’s very bad company.i give it a negative rating… because I bought a morphy Richard steam iron in nov.2025… I used but in 3 months it has stop working …. But company give a warranty for 2 years…..I c... Ver más
La empresa ha respondido
Just great, Jack on Customer Service was so helpful and guided us with checking our appliance re de-scale, unfortunately product was faulty and he arranged a replacement so quickly. He was just great... Ver más
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Información sobre la empresa
Escrito por la empresa
When Morphy met Richards. In 1936 Donal Morphy met Charles Richards. Engineer met salesman. Technology met human. Function met form. And with that, they set out to make our lives easier and our homes happier. Morphy and Richards have always represented the best of British design and that particularly British tradition of bringing different worlds and ideas together. Reliability and refinement, craftsmanship and quirk; that's the legacy we're continuing today - building pioneering products that simply make things better. Sustainability isn't a new engineering problem. Just create things that people need - make it once and make it last. Because when things are made properly, you need fewer repairs and fewer replacements. We're bringing sustainable innovation to everyone. From irons, kettles, toasters and coffee makers to vacuum cleaners, irons, steamers, breadmakers and slow cookers Morphy Richards constantly aim to provide products that make everyday tasks easier.
Información de contacto
, , , Reino Unido
- hello@morphyrichards.co.uk
- www.morphyrichards.com
4,3
Excelente
4 mil opiniones
Ha contestado el 96% de las opiniones negativas
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Excellent and prompt response from the…
Excellent and prompt response from the team at MR especially Jessica & Sam who offered a speedy resolution to my issue with a faulty steam iron.
A replacement iron has been offered or a refund. I took the iron as apart from the problem I was having I loved the iron when it worked properly. Thank you
2 de enero de 2026
Opinión espontánea
Respuesta de Morphy Richards UK
We’re really pleased to hear that Jessica and Sam were able to resolve the issue quickly for you. Providing prompt and helpful support is something we take great pride in, so it’s great to know your experience reflected that.
Thank you again for taking the time to share your feedback!
I have just bought an iron
I have just bought an iron , which is great, had brilliant , fantastic communication , query sorted thank you so much , highly recommend , will certainly buy from them in the future
22 de diciembre de 2025
Opinión espontánea
Respuesta de Morphy Richards UK
Thank you so much for your fantastic 5-star review. We’re delighted to hear that you’re enjoying your new iron and that our team was able to provide brilliant communication and get your query sorted quickly. Thanks again for choosing Morphy Richards 😊
I was able to explain what happened…
I was able to explain what happened with my Mum’s faulty bread maker and Jessica at Morphy Richard’s was very helpful and prompt with her responses, despite it being the busy Christmas period. Very happy.
24 de diciembre de 2025
Opinión espontánea
Respuesta de Morphy Richards UK
Thank you so much for taking the time to leave this lovely 5-star review. We’re really pleased to hear that Jessica was able to help explain what happened with your Mum’s bread maker and support you so promptly, especially during the busy Christmas period. Thanks again for choosing Morphy Richards 😊
Terrible customer service
Compact Soup Maker box arrived packed only in a plastic bag. Box was extensively damaged. As this was a gift, it was extremely disappointing. After several emails, I established that if I wanted a perfect box I should have shopped directly at a store (odd advice!), and that 'cosmetic box damage' can't be avoided. Eventually I was forwarded a return label, with terms and conditions stating that if box was returned damaged a refund wouldn't be given. I gave up, and gifted the damaged box, explaining and apologising for Morphy Richards shocking customer service.
16 de diciembre de 2025
Opinión espontánea
Respuesta de Morphy Richards UK
We’re really sorry to hear that you were disappointed with the condition of the packaging, especially as the item was intended as a gift. We completely understand how frustrating that must have been.
After reviewing the photos you kindly shared with us, we can confirm that the box showed a small amount of crumpling to the upper corner. While this isn’t ideal from a visual point of view, the packaging is designed primarily to protect the product during transit.
We have provided a prepaid return label as requested, though we understand you have since gone ahead and gifted the soup maker. We’re sorry for any inconvenience this experience caused, and for any disappointment with the advice you received along the way.
We truly hope the recipient enjoys their new Compact Soup Maker.
Excellent customer service
Jessica was very helpful and resolved my issue very quickly, emailed Sunday and problem resolved Wednesday
24 de diciembre de 2025
Opinión espontánea
Respuesta de Morphy Richards UK
Thank you so much for your kind words! We’re thrilled to hear that Jessica was able to help and resolve your issue quickly, even over the weekend. We’ll be sure to pass along your praise, she’ll be happy to know she made a difference.
We truly appreciate your feedback and your 5-star review!
Swift response - problem solved!
My nearly 2 year old kettle started leaking and the warranty had expired with Amazon. I therefore contacted Morphy Richards, who, after an explanation of fault and some photos, said they would replace the kettle!
5 star service from a reputable company!
23 de diciembre de 2025
Opinión espontánea
Respuesta de Morphy Richards UK
Thank you so much for your fantastic review ⭐ We’re thrilled to hear that our team was able to resolve the issue with your kettle quickly and efficiently. It’s great to know that our service met your expectations. Thanks for choosing Morphy Richards 😊
Top quality products at very…
Top quality products at very competitive prices.
I recently needed a new coffee maker and a toaster.
I placed the order but in error did not apply "the first order" 15% discount. Jessica kindly rectified this.
First class after sales service !
22 de diciembre de 2025
Opinión espontánea
Respuesta de Morphy Richards UK
Thank you for your fantastic 5⭐ review!
We’re delighted to hear you’re enjoying the quality and value of our products, and that Jessica was able to quickly sort out the discount for you. Providing first-class aftersales service is something we take great pride in, so it’s wonderful to know this came through in your experience.
Thank you again for choosing Morphy Richards, we hope you enjoy your new coffee maker and toaster 😊
Steam iron bit
First class customer experience ,the bit for the iron was sent the same day as my conversation with Rich, and Evri kept me informed where and when.
23 de diciembre de 2025
Opinión espontánea
Respuesta de Morphy Richards UK
Thank you so much for your lovely review ⭐
We’re really pleased to hear you had a first-class experience and that Rich was able to help get everything sorted so quickly. It’s great to know your replacement was dispatched the same day and that delivery updates kept you well informed.
We really appreciate you taking the time to share your feedback and hope you continue to enjoy using your iron. Thanks again for choosing Morphy Richards.
Do not use!
I emailed with a video of a broken coffee machine and a email copy of the extended warranty. After over a week of emails back and forth, they will not accept the extended warranty that they issued themselves. They’ve offered a 30percent discount code off morphy Richards products. I would not buy their products again and will not trust an extended warranty.
23 de diciembre de 2025
Opinión espontánea
Respuesta de Morphy Richards UK
Thank you for taking the time to share your experience. We’re really sorry to hear how disappointed you feel and appreciate the opportunity to clarify.
When you contacted us, we did attempt some initial troubleshooting, which is a standard step to try and resolve issues as quickly as possible. Once it was clear the fault couldn’t be resolved that way, we were more than happy to look at the claim under the extended warranty.
While registering a warranty is an important step, a valid proof of purchase is also required to confirm when and where the product was bought. This is outlined in the warranty terms within the user manual and helps us verify eligibility and process replacements fairly for all customers. Unfortunately, the document provided was missing some key details needed to validate the purchase.
We want to reassure you that we are absolutely willing to progress a warranty replacement as soon as a valid proof of purchase is supplied. Our team remains ready to help, and we’d really like the chance to get this resolved properly for you.
Thank you again for your feedback, it’s important to us, and we hope we can restore your confidence in Morphy Richards.
The customer services team were so…
The customer services team were so prompt and efficient at sorting out the small problem I had I could not thank them enough
22 de diciembre de 2025
Opinión espontánea
Respuesta de Morphy Richards UK
Thank you so much for your 5-star review 😊 We’re delighted to hear that our customer services team were able to resolve your issue promptly and efficiently. Thank you for choosing Morphy Richards ⭐
Good service but didn't solve the problem
Harry was very good and sent me some helpful information but it did not solve the problem and I could not find anywhere from his list that stocked the chopping blade assembly separately. However, by manually turning the blade through 90 degrees, it seems to have solved the problem, at least for now.
18 de diciembre de 2025
Opinión espontánea
Respuesta de Morphy Richards UK
Thank you for sharing your experience. We’re glad to hear that Harry was able to provide helpful guidance, even if the issue wasn’t fully resolved immediately. It’s good to know that your workaround seems to be helping for now. We’ll continue to look for ways to make our replacement parts more accessible and appreciate your feedback 😊
Replacement Soup Maker
Unfortunately my soup maker stopped working after just over a year. Contacted the team and after sending over various pics to verify things Harry sorted a replacement. Arrived very promptly. Very impressive after sales.
17 de diciembre de 2025
Opinión espontánea
Respuesta de Morphy Richards UK
Thank you for your 5-star review ⭐ We’re glad to hear that Harry and our team were able to quickly arrange a replacement soup maker for you. It’s wonderful to know that you were impressed with our after sales service. Thanks for choosing Morphy Richards 😊
Harry provided a replacement soup maker…
Harry provided a replacement soup maker very quickly. Excellent service!!!!
17 de diciembre de 2025
Opinión espontánea
Respuesta de Morphy Richards UK
Thank you for your fantastic review ⭐ We’re delighted to hear that Harry was able to provide a replacement soup maker quickly and that you had an excellent experience with our service. Thanks for choosing Morphy Richards 😊
Handled the delay really well
This was, on the face of it, a difficult review to write because the carrier decided to delay the delivery of my parcel. I contacted Harry at Morphy Richards on two occasions to ask for his help. Needless to say I now have the parcel, thanks Harry. Harry was quick to reply and seemed to really try to help.
19 de diciembre de 2025
Opinión espontánea
Respuesta de Morphy Richards UK
Thank you for your kind review ⭐ We’re glad to hear that Harry was able to assist and provide prompt support while your parcel delivery was delayed. It’s great to know that everything was eventually resolved, and we really appreciate you sharing your experience. Thank you for choosing Morphy Richards 😊
Great experience with Morphy Richards…
Great experience with Morphy Richards not much hassle to replace a faulty kettle, just a few simple questions. Harry was superb in responding considering it's the festive period he was still prompt in his response and very informative with the whole procedure. Thank you.
19 de diciembre de 2025
Opinión espontánea
Respuesta de Morphy Richards UK
Thank you for your great review ⭐ We’re delighted to hear that replacing your faulty kettle was straightforward and hassle-free. Harry will be very pleased to know his prompt and informative support made a difference, especially during the festive period. Thanks again for choosing Morphy Richards 😊
Advice needed
I found went in for some advice and spoke to Jack who was very helpful and professional. He had good product knowledge and answered my questions with no problem and I left feeling impressed with his customer service.
15 de diciembre de 2025
Opinión espontánea
Respuesta de Morphy Richards UK
Thank you for your lovely review ⭐ We’re really pleased to hear that Jack was able to provide helpful, professional advice and answer all your questions with confidence. It’s great to know you left feeling impressed with the service you received. We’ll be sure to pass on your kind feedback to Jack. Thanks for choosing Morphy Richards 😊
I would like to thank Harry from…
I would like to thank Harry from customer services for resolving an issue where the delivery firm lost my order. Harry asked if I wanted a refund or if I wanted to order a replacement. As this is a Xmas gift, I requested a replacement. Harry assured me that it would be delivered within three days of him placing the new order. This happened, thank you Harry.
17 de diciembre de 2025
Opinión espontánea
Respuesta de Morphy Richards UK
Thank you so much for taking the time to share your experience. We’re sorry to hear about the delivery issue, but we’re delighted that Harry was able to resolve it quickly and ensure your replacement arrived in time for Christmas. We’ll be sure to pass on your kind thanks to him. Thanks for choosing Morphy Richards 😊
Had an issue with an item bought from…
Had an issue with an item bought from Morphy Richards. Harry was quick to respond to my complaint and honoured the Warranty no issues. Was prompt and professional in sorting out a replacement. Excellent service.
18 de diciembre de 2025
Opinión espontánea
Respuesta de Morphy Richards UK
Thank you for your lovely feedback ⭐ We’re really pleased to hear that Harry was able to assist you quickly and professionally, and that your warranty issue was resolved without any hassle. We truly appreciate you taking the time to share your experience and your kind words. Thanks for choosing Morphy Richards 😊
Ordered item delivered safely and…
Ordered item delivered safely and intact.
Only glitch was receiving a message the day after ordering to say the item had been delivered when it hadn’t. However my call to the company brought a rapid and reassuring reply - good customer care.
18 de diciembre de 2025
Opinión espontánea
Respuesta de Morphy Richards UK
Thank you for your review ⭐ We’re pleased to hear your order arrived safely and intact, and we appreciate your understanding regarding the delivery notification mix-up. We’re glad our team was able to reassure you quickly and provide good customer care. Thank you for choosing Morphy Richards 😊
Had a problem with our existing Steam Generator
Had a problem with our existing Steam Generator whi h was still under warranty and was unable to use anymore. Contacted Jessica at Morphy Richards customer service who dealt with this issue with great empathy and extremely professional and helpful. Provided the information requested and a new device is now on its way. We have had many Morphy Richards appliances over the years and rate them very highly.
16 de diciembre de 2025
Opinión espontánea
Respuesta de Morphy Richards UK
Thank you for your lovely 5✨ review. We’re so pleased to hear that Jessica was able to help you quickly and professionally, and that your replacement is on its way. We really appreciate your continued support and kind words about Morphy Richards.
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