Motofix Group Opiniones 

366
TrustScore: 4.5 sobre 5

4,6

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Took my car there today after I got hit by another car. From start to finish was extremely well looked after from the lovely lady on reception to then have the professional help from Jas... Ver más

Valorada con 5 estrellas sobre 5

After having an argument with a pillar, naturally my beautiful Porsche Mecan came off worse - I sought the help of Motofix who have helped in the past, and I wasn’t disappointed. Motofix Aldershot pu... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Quickly done repair while also being kept in touch with myself over the repair work and its progress throughout. Helpful polite and very lovely staff all the way from the lovely reception lady’s and e... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I have done one review, but it’s not appearing anywhere?? I had a deer commit suicide on my car in dark rural Oxfordshire- the damage - all body work, no humans - was incredible! Went to this place f... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Mantenimiento y reparación de automóviles
  2. Taller de chapa y pintura
  3. Servicio de chapa y pintura
  4. Tienda de reparación de automóviles
  5. Servicio de alineación de ruedas

Escrito por la empresa

Established in 1997, Motofix Group is an independent, award-winning accident repair and vehicle bodyshop network with nine centres across the South of England. We work with leading insurers and motorists to deliver safe, high-quality car body repairs and crash repairs to exact manufacturer standards. Motofix holds approvals from 10 automotive manufacturer groups representing 20 individual brands, and every site is BSI 10125 Kitemark accredited for vehicle damage repair. Our centres are equipped to carry out structural repairs, aluminium repairs, ADAS calibration, and Hybrid and Electric Vehicle repairs, supported by continued investment in advanced repair technology and world-class technician training. Whether managing an insurance claim or arranging a private vehicle repair, our focus is simple: to make the process as smooth and stress-free as possible through expert workmanship, clear communication, and genuine customer care at every stage.


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

366 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 60% de las opiniones negativas

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4,6

Todas las opiniones

(366)

39 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Tucked away quite a long way down the…

Tucked away quite a long way down the Cowley Road in Oxford is an absolute gem of a repair company. Motofix did an excellent job on my Yeti, and also looked after me. They held my car for the minimum practical period, they were significantly cheaper than other recommended Skoda approved companies and the repair itself was undetectable from the rest of the bodywork.

5 de junio de 2024
Opinión espontánea
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Respuesta de Motofix Group

Hi Terry, I'm glad we were able to restore your car to it's former glory! Very grateful for your kind words. All the best, Carla, Motofix Accident Repair Centres.

Valorada con 5 estrellas sobre 5

Absolutely amazing MotoFix Oxford!

I cannot praise MotoFix, Cowley Road, Oxford highly enough. I was constantly amazed, and delighted, at their efficiency, keeping me constantly posted and how courteous and helpful every single member of staff I spoke to was. My car had sustained damage to the front, offside. At the start, the estimate, for the insurance company, was carried out promptly and efficiently. As soon as repair was authorised MotoFix collected the car from my garage (another issue had, in the meantime, arisen, so the car was no longer driveable). During repair, MotoFix phoned me, almost daily, with an update. Within a short time, they gave me an estimate of when the work would, hopefully, be completed. As they were waiting for one final part, completion was, in fact, one day later than estimated upon which, the car was promptly returned to my garage, for mechanical repair. Such a pleasure to deal with, whether office or workshop. What a pleasant change! Well done MotoFix and thank you Elena J

4 de junio de 2024
Opinión espontánea
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Respuesta de Motofix Group

Wow Elena, what fantastic feedback, the team at Oxford will be delighted! Glad our team delivered a great experience and that the repair met your expectations, I'll be sure to share your review with the team! Best Wishes, Carla Farrell, Customer Service Manager, Motofix.

Valorada con 5 estrellas sobre 5

In praise of excellence

I am very pleased with the service I received from Motorfix. It was very straightforward to set up a date for the repair even though I managed a second scrape before taking the car in for its first repair. All the staff I spoke to were helpful, courteous and understanding, particularly the receptionist, the assessor and the people who took and returned the car. The personal touch I think is quite important because one can feel rather vulnerable following an accident. The service of taking and returning the car is also a big plus. Thanks to all at Motorfix

24 de mayo de 2024
Opinión espontánea
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Respuesta de Motofix Group

Hi John, delighted to read you view, thank you! I know our Oxford team will be thrilled to hear they met your expectations. I appreciate you taking the time to leave us your feedback, we're here for you any time! Warm Wishes, Carla Farrell, Customer Service Manager. Motofix Accident Repair Centres.

Valorada con 1 estrellas sobre 5

EXTREMELY RUDE DIRECTOR

I'm absolutely disgusted with the attitude of the staff at Motofix Aldershot, particularly the Branch Manager/Director, Ian Robertson. When I came to collect my car, it had some bird droppings on the bonnet. When I asked for this to be cleaned, Mr Robertson was aggressive and rude. He reluctantly agreed to clean it after his initial abusive attitude. I will never use Motofix again.

5 de junio de 2024
Opinión espontánea
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Respuesta de Motofix Group

Dear Shaun,

Thank you for taking the time to provide feedback on your experience. As our strapline states “It’s all about the Journey” so we are disappointed to learn of your unsatisfactory experience. Our reputation is built on delivering excellent customer experiences, so we would welcome the opportunity to put things right. Our Head of Repair Centre Operations is investigating the matter and will take the necessary steps to ensure this does not happen again. On behalf of the Motofix Team, I would like to offer my apology for any inconvenience caused and thank you for bringing this matter to our attention. Kind regards Richard Tutt, CEO

Valorada con 5 estrellas sobre 5

Suzuki 4W My car has a hoist fitted because my…

My car has a hoist fitted because my husband;s electric wheelchair is too heavy for me. Motofix collected the car & repaired it, sprayed it & did a first class job on the paint matching.

11 de mayo de 2024
Opinión espontánea
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Respuesta de Motofix Group

Hi Tom, very glad to hear we delivered a quality repair for you, Kind regards, Carla Farrell, Customer Service Manager. Motofix.

Valorada con 5 estrellas sobre 5

Motofix Exeter- Fantastic service from start to finish.

Motofix Exeter were excellent from start to finish, giving great service throughout the process of repairing my vehicle. This was my only accident in 50 yrs of driving and was unsure what to expect but from reporting the accident to the RAC, dealing with various depts about the accident and finally being put in touch with Motofix the whole process went without any problems. Motofix were easy to deal with and put my mind at rest from the very start. Every member of staff I spoke to especially Simon and Chris were very professional and friendly organising a courtesy car during the repair and delivering my car back after completion. Quality service with a smile.

I would highly recommend this company to anyone. Thanks again to all at Motofix.

Regards

Peter Perkins

25 de abril de 2024
Opinión espontánea
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Respuesta de Motofix Group

Thank you Peter for your wonderful review and recommendation! We're thrilled to hear that you had an excellent experience with our Exeter team. We understand how stressful it can be to deal with an accident, especially if it's your first one after 50 years of driving. We're glad we could make the process as smooth as possible for you. Kind regards, Carla Farrell, Motofix.

Valorada con 5 estrellas sobre 5

Good service with my car being picked…

Good service with my car being picked up and returned to my door and a courtesy car provided. The repairs completed to an excellent standard.

22 de abril de 2024
Opinión espontánea
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Respuesta de Motofix Group

Thank you Pete for your positive review! We're delighted to hear that you were satisfied with the service provided. Thank you for sharing. Best wishes, Carla Farrell, Motofix.

Valorada con 1 estrellas sobre 5

Had my car repair by Motofix which was…

Had my car repair by Motofix Northampton which was recommended via my insurance company, I wish I hadn’t used them, on my car return after the repairs the bodyshop have damage more parts and just refitted them hoping they will hold with a bit of silicone, the electrical cables that run into the tailgate they didn’t use any of the connectors that was on the car when I took it in and just popped the wiring harness grommet into a hole, which water is now running into the tailgate, broken rear spoiler and intergrated brake light, also they had a specialist to fit the tailgate window, but they broke the heating element and used glass sealant to hold it now rear heater doesn’t work. Also broken the interior plastic trim my car is only five months old and they had the cheek to say it was like that. Avoid at all cost, Motofix and insurance don’t seemed to care about customer service. Next is going to ombudsman and solicitor

22 de abril de 2024
Opinión espontánea
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Respuesta de Motofix Group

Dear John, Thank you for bringing these issues to our attention and giving us the opportunity to rectify the situation. We sincerely apologies for the initial problems you experienced with your car repair at Motofix Northampton.

We are pleased to inform that we have now addressed and corrected all the issues with your vehicle. Our goal is to provide high-quality service, and we regret that we fell short of your expectations initially. We appreciate your patience and understanding as we worked to make things right.

If there are any further concerns or if you need additional assistance, please do not hesitate to contact us directly. Your satisfaction is important to us, and we are committed to ensuring you have a positive experience with Motofix. Sincerely, Carla Farrell, Customer Service Manager.

Valorada con 5 estrellas sobre 5

Recently had my Range Rover repaired at…

Recently had my Range Rover repaired at Motofix Aldershot due to an insurance claim, it was collected from where I work ,and returned early completely repaired and in stunning condition, the damage had been exstensive all down the driver’s side I was concerned as to whether they could match the pearlescent paint but it came back like it had just come from the factory,I would recommend Motofix to anyone and found the whole process easy and as hassle free as possible,thanks to everyone concerned at Aldershot.

22 de marzo de 2024
Opinión espontánea
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Respuesta de Motofix Group

Hi Julian, thank you for the 5 stars, glad we delivered a quality repair and a fantastic customer journey, thank you for sharing. Many thanks, Carla Farrell, Motofix.

Valorada con 5 estrellas sobre 5

Excellent service provided

Excellent service provided.
Collected the car from my home, kept me updated on progress and presented a fixed and shiny, clean car. Thank you Motofix Cowley.

22 de marzo de 2024
Opinión espontánea
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Respuesta de Motofix Group

Hi Sally, delighted to read your review, thank you! I know our Oxford team will be thrilled to hear they met your expectations. Best regards, Carla Farrell, Motofix Accident repair centres.

Valorada con 5 estrellas sobre 5

Dan driver team leader couldn't have…

Dan driver team leader couldn't have been more helpful, even delivered the car b ack to my address!

15 de marzo de 2024
Opinión espontánea
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Respuesta de Motofix Group

Hi Viv, thank you for choosing Motofix, I'm glad to hear the team took such great care of you during your repair. Yours sincerely, Carla Farrell, Motofix.

Valorada con 5 estrellas sobre 5

All the staff provided swift helpful serviceI dealt with were very…

All the staff I dealt with were very helpful, as my car was being repaired after an accident they were very thoughtful, kept me informed throughout. A little delay as parts were not immediately available, however I was kept informed of progress.

5 de febrero de 2024
Opinión espontánea
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Respuesta de Motofix Group

Thank you Nicola, for your valued feedback. Warm regards, Carla Farrell, Motofix.

Valorada con 5 estrellas sobre 5

A 1st Class accident repair company

A professional company with valued employees who were courteous and able to help me with the repair of my van.

14 de febrero de 2024
Opinión espontánea
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Respuesta de Motofix Group

Delighted to read your view. Thank you for your rating and feedback. Best Wishes, Carla Farrell, Motofix.

Valorada con 5 estrellas sobre 5

Fantastic personal service and repairs…

Fantastic personal service and repairs done quickly and to a high standard. Car came back lovely and clean. Would definitely recommend.

22 de febrero de 2024
Opinión espontánea
Logotipo de Motofix Group

Respuesta de Motofix Group

Hi Shirley, thank you for choosing Motofix, I'm glad to hear the team took such great care of you during your repair. Thank you for the 5 Stars and recommendation. Yours sincerely, Carla Farrell, Customer Service Manager, Motofix.

Valorada con 5 estrellas sobre 5

My experience with Motofix

I found all the staff extremely helpful.
My car was collected and returned and a courtesy car provided whilst mine was being repaired. Any queries I had were dealt with in a very professional manner.
Nothing was too much trouble.
My car was returned having had a car wash and full valet service.

20 de febrero de 2024
Opinión espontánea
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Respuesta de Motofix Group

Hi Carol, it’s great to hear that our team delivered a great customer experience. Thank you for sharing. Kind regards, Carla Farrell, Motofix.

Valorada con 5 estrellas sobre 5

Excellent work at Motofix Exeter

My 10 year old Fiesta was repaired by Motofix Exeter through my insurance and she looks like new and drives perfectly. All the team were extremely professional about their work and friendly with it. They also gave me the feeling they were very proud of what they had been able to do for me and my lovely little car. (Never has she been so clean either!) Delighted 😃

7 de febrero de 2024
Opinión espontánea
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Respuesta de Motofix Group

Hi Julie, pleased to hear we helped restore your Fiesta to is former self, we're here for you anytime. Thank you for the 5 stars and recommendation. Warm wishes, Carla Farrell, Motofix.

Valorada con 5 estrellas sobre 5

Damage repair with quality service

Motofix repaired recent damage to my car through an insurance claim with LV. Courteous, prompt and an easy service to navigate.
Sending photos of damage by a mobile link, made everything very easy.
Car was collected, repaired, cleaned and returned. I was kept informed throughout.

29 de enero de 2024
Opinión espontánea
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Respuesta de Motofix Group

Hi Jenny, thank you for such a fantastic review and for choosing Motofix! Best wishes, Carla Farrell, Customer Service Manager.


Valorada con 5 estrellas sobre 5

Great experience

This was through my insurance..but would definitely use them again car looks amazing and I was kept completely up to date with repair. The guys that picked up and dropped off were very friendly and helpful really great journey from start to finish thank you.

15 de enero de 2024
Opinión espontánea
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Respuesta de Motofix Group

Hello Jane, lovely to hear the team restored your car to its former glory and delivered a great customer journey. Thank you for the 5 stars. Best wishes, Carla Farrell, Motofix.

Valorada con 5 estrellas sobre 5

Excellent service ,helpful and prompt…

Excellent service ,helpful and prompt staff and always polite , always called me back when requested, if only other businesses were so efficient!!

1 de febrero de 2024
Opinión espontánea
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Respuesta de Motofix Group

Hi Chris, cant thank you enough for the feedback, so glad the team met your expectations, thank you for choosing Motofix. Kind Regards, Carla, Customer Service Manager, Motofix.

Valorada con 5 estrellas sobre 5

Big thank you to Motofix, High Wycombe

Big thank you to Motofix, High Wycombe. First class service. All the staff I spoke to were very professional and friendly. Car returned quicker than expected - great repairs, super clean and valeted on return. Happy customer.

2 de febrero de 2024
Opinión espontánea
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Respuesta de Motofix Group

Wow Ann, great feedback, we are glad you enjoyed the journey, the team will be delighted. Thank you for sharing. Sincerely, Carla Farrell, Motofix.

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