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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I thought I was booking a local Zumba class for a pound. 2 weeks later had 23.00 pound taken and o lying realised because I saw it on my banking up. I had no emails in my account from them. I managed... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Efficient and prompt customer service team. An amazing variety of online/ live stream sessions, which are easy to search for - either by day, time or type. Marking your 'favourites' makes it easy to... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Signed up for a £1 7 day "trial" but later found out this doesn't include gym sessions and had to "upgrade" to a £24 a month plan which only includes 1 "free" (this ain't free) gym session per week, w... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The best thing about MoveGB is the variety of exercise options on offer plus the flexibility of the scheme. Being able to freeze my membership is a real bonus for me, as I only use it Oct-March. They'... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Servicio de fitness y nutrición
  2. Centro de fitness

Sobre MoveGB

Escrito por la empresa

Why choose Move?

Convenience
Get an active lifestyle that fits around your schedule - embrace fitness freedom and workout whenever you like from the comfort of your own home. All under one membership.

Flexibility
Keep full control of your membership - cancel online anytime or freeze your membership.

Variety
We have the UK’s largest selection of live-streamed and at-home workouts. Support your local instructors or try something new from any instructor on the MoveGB network. From yoga and meditation to dance and HiiT or even twerking! There’s 100s of online classes to try!

Ease
Instant access and seamless booking. Choose a class that works for you, then simply book with a tap of a button. You’ll receive an email containing the live stream link before class begins. Try for £1 Learn More

Información de contacto

3,0

Medio

TrustScore: 3 sobre 5

844 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que solicite reseñas

Esta empresa no ha enviado invitaciones a sus clientes, por lo que es posible que las opiniones no sean representativas

Ha contestado el 100% de las opiniones negativas

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3,0

Todas las opiniones

(844)

2 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Great service

Great service, query answered promptly and membership is excellent value for money.

1 de febrero de 2021
Opinión espontánea
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Respuesta de MoveGB

Thanks for your review and kind words on our service Annette! You know where we are if there's anything you need a hand with 🤗

Valorada con 5 estrellas sobre 5

MoveGB makes it simple.

I really like the concept of MoveGB.
The platform gives members the freedom to try such a wide range activities & instructors, and it gives activity provider a chance to be discovered.

I have been an activity provider since 2016 and MoveGB definitely helped to keep me motivated to continue running classes throughout this strange time.

Since March 2020 I have had members log into my sessions from all over the UK. It's wonderful to meet new people and somtimes become a part of their journeys of health and wellness.

So many classes have become a real community space that people can look forward to.

It's really nice to hear when my MoveGB participants feel motivated and encouraged to take part lots of activities especially at a time like this. MoveGB just makes it simple!

The customer service is always efficient and friendly.

Many Thanks MoveGB 🙏🏾

29 de enero de 2021
Opinión espontánea
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Respuesta de MoveGB

Thanks so much for your review! We wouldn't be able to keep people active without awesome providers like you, so thank you so much for all your hard work! You know where we are if there's anything you need 💃✨

Valorada con 5 estrellas sobre 5

Getting started on a fitness activity on line.

During lockdown I was very keen to get back to a Pilates class on line.
I heard about MoveGB when I searched Edinburgh Leisure for classes. The App is great. Easy to negotiate and quick to perform tasks which is important for me. I would recommend MoveGB and their App to anyone. I’m now back at Pilates!

27 de enero de 2021
Opinión espontánea
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Respuesta de MoveGB

Thanks for your review Alison! It's awesome to hear you're keeping active during lockdown and back to Pilates - keep it up 🤩

Valorada con 5 estrellas sobre 5

Great app

Great app, a lot of activity opportunities all over the UK. Perfect option to try classes or gyms for free before you actually sign up for them. Great potential, hope it will spread very quick. Efficient as well. And great Customer service.

26 de enero de 2021
Opinión espontánea
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Respuesta de MoveGB

Thanks so much Maria! It's awesome to hear you love the variety and service we provide - keep up the great work 🙌

Valorada con 5 estrellas sobre 5

Excellent customer service

Excellent customer service. Very responsive, supportive, and willing to help solve any issues. Always respond promptly to any queries, and are always super polite and friendly

15 de enero de 2021
Opinión espontánea
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Respuesta de MoveGB

Hi there Rosie, thank you so much for your review and kind comments about our service 🤗 You're awesome!

Valorada con 5 estrellas sobre 5

Great choice of classes and value

Such a fantastic range of classes in a huge variety of styles. And very competitive prices for membership options. It's really helped to keep me fit during lockdown and given me the chance to try things I would never normally have considered.

14 de enero de 2021
Opinión espontánea
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Respuesta de MoveGB

Thanks so much for your review guys! The key to keeping active is variety, so it's awesome to hear you're making the most of this 🙌 Keep up the good work and let us know if there's anything you need from us!

Valorada con 5 estrellas sobre 5

Great customer service as always

Great customer service as always. Query dealt with straight away in a really friendly and professional manner

7 de enero de 2021
Opinión espontánea
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Respuesta de MoveGB

Hi there Kit, thank you so much for your review and kind comments about our service 🤗 You're awesome!

Valorada con 5 estrellas sobre 5

Excellent customer service

Excellent customer service. Very responsive, supportive, and willing to help solve any issues.

5 de enero de 2021
Opinión espontánea
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Respuesta de MoveGB

Thank you so much Conny, we're so pleased you love our service! You know where we are if you ever need anything 🤩

Valorada con 5 estrellas sobre 5

Excellent customer service

Excellent customer service. Efficiently resolved my billing issue.

4 de enero de 2021
Opinión espontánea
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Respuesta de MoveGB

Thanks for your review Seth - we're glad we could help! Let us know if there's anything more you need 👍

Valorada con 5 estrellas sobre 5

One extremely happy customer!

I've been with MoveGB for a few years now and in addition to loving the variety of my workouts (it's a great way to find some lovely independent classes) it's the flexibility and customer service that is second to none. One extremely happy customer.

31 de diciembre de 2020
Opinión espontánea
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Respuesta de MoveGB

Hi there Katie, thank you so much for your review and kind comments about our service - keep up the great active work 🤗 You're awesome!

Valorada con 4 estrellas sobre 5

Great value exercise platform…

Great concept and I have found the huge variety of online streamed classes helpful during lockdown. Its good value and the classes are generally of a high standard. There are occasional usability problems with the platform which is why I didnt feel able to give it 5 stars, but the Move GB staff are always very helpful and responsive whenever something goes wrong :0)

31 de diciembre de 2020
Opinión espontánea
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Respuesta de MoveGB

Thanks so much for your review! We're always on hand to help so just let us know if there's anything you need 🙌

Valorada con 5 estrellas sobre 5

Great app to get a huge variety of…

Great app to get a huge variety of fitness classes and much cheaper than direct with gyms. Also, a very helpful, efficient and friendly customer service team.

18 de diciembre de 2020
Opinión espontánea
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Respuesta de MoveGB

Hi there Sian, thank you so much for your review and kind comments about our service - keep up the great active work 🤗 You're awesome!

Valorada con 5 estrellas sobre 5

They performed to a much higher…

They performed to a much higher standard than they needed too.

18 de diciembre de 2020
Opinión espontánea
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Respuesta de MoveGB

Hi Phillip, thank you for your review and comments about our service - we really appreciate it :-) Keep up the great active habits, and let us know if you need anything!

Valorada con 5 estrellas sobre 5

Quick response

We had an issue that could have potentially affected a great number of members. MoveGB were very quick to provide a solution, saving us a lot of work and saving a lot of frustration for our members.

14 de diciembre de 2020
Opinión espontánea
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Respuesta de MoveGB

Thanks so much for your review Helen! We wouldn't be able to keep people active without awesome providers like you, so thank you so much for all your hard work! You know where we are if there's anything you need 🤩

Valorada con 1 estrellas sobre 5

Shameless company tricking people with advertisements

I got charged last year for £52 while i thought that I'm paying only the £1/week as it was advertised. Didn't notice it until much later so I couldn't do anything about it, but today a got charged again witout my acknovledgement which is just disgusting. I know they gonna say it's written somewhere in the contract. But it's just not right advertising something and then act in a different way. Tricking people into getting charged for something they don't actually want to.

14 de diciembre de 2020
Opinión espontánea
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Respuesta de MoveGB

Hi Aaron, it's Shane here from Move. I'm so sorry to hear about your experience, surprise payments certainly aren't what we would want for any of our members. We're always sure to make the membership and billing information as clear as possible when signing up, so I do apologise if this was missed.

I'm not able to find an account with your details, so please do give me a call this morning on 0345 519 6626 and I'd be glad to speak through this one further and help improve your experience.

Thanks so much!

Valorada con 5 estrellas sobre 5

The team at MGB always respond promptly…

The team at MGB always respond promptly to any queries, and are always super polite and friendly

13 de diciembre de 2020
Opinión espontánea
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Respuesta de MoveGB

Thank you so much! We're always on hand to help, so let us know if there's anything you need 💪

Valorada con 5 estrellas sobre 5

Excellent company,

Excellent company,
Any issues that arise are solved instantly, finding movegb at this time is a god send

13 de diciembre de 2020
Opinión espontánea
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Respuesta de MoveGB

Thanks so much for your review Andy! It's awesome to hear you're loving your Move membership. Keep up the great work and let us know if there's anything you need 🙌

Valorada con 5 estrellas sobre 5

Amazing choice

Always very friendly and very helpful, list of different activities to choose from. My personal favourite of Jumpfit, I love the fact that this year they have supported so many amazing zoom classes.
MoveGB is excellent value for money and means you can try a while range of new things.

4 de diciembre de 2020
Opinión espontánea
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Respuesta de MoveGB

Hi there Heather, thank you so much for your review and kind comments about our service - keep up the great active work 🤗 You're awesome!

Valorada con 5 estrellas sobre 5

Dealt with a payment query I raised…

Dealt with a payment query I raised earlier today, as a Move provider, the whole issue was sorted within an hour!

Very efficient service, very impressed!

Carl, London

1 de diciembre de 2020
Opinión espontánea
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Respuesta de MoveGB

Thanks so much for your review Carl! We wouldn't be able to keep people active without awesome providers like you, so thank you so much for all your hard work! You know where we are if there's anything you need 🤩

Valorada con 5 estrellas sobre 5

A fantastic fitness service!

A fantastic fitness service which allows me to do loads of types of sports, the app is really easy to use and the customer service is always friendly and efficient. Thank you!

30 de noviembre de 2020
Opinión espontánea
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Respuesta de MoveGB

Hi Laura, thank you for your review and comments about our service - we really appreciate it :-) Keep up the great active habits, and let us know if you need anything!

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