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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I thought I was booking a local Zumba class for a pound. 2 weeks later had 23.00 pound taken and o lying realised because I saw it on my banking up. I had no emails in my account from them. I managed... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Efficient and prompt customer service team. An amazing variety of online/ live stream sessions, which are easy to search for - either by day, time or type. Marking your 'favourites' makes it easy to... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Signed up for a £1 7 day "trial" but later found out this doesn't include gym sessions and had to "upgrade" to a £24 a month plan which only includes 1 "free" (this ain't free) gym session per week, w... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The best thing about MoveGB is the variety of exercise options on offer plus the flexibility of the scheme. Being able to freeze my membership is a real bonus for me, as I only use it Oct-March. They'... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Servicio de fitness y nutrición
  2. Centro de fitness

Sobre MoveGB

Escrito por la empresa

Why choose Move?

Convenience
Get an active lifestyle that fits around your schedule - embrace fitness freedom and workout whenever you like from the comfort of your own home. All under one membership.

Flexibility
Keep full control of your membership - cancel online anytime or freeze your membership.

Variety
We have the UK’s largest selection of live-streamed and at-home workouts. Support your local instructors or try something new from any instructor on the MoveGB network. From yoga and meditation to dance and HiiT or even twerking! There’s 100s of online classes to try!

Ease
Instant access and seamless booking. Choose a class that works for you, then simply book with a tap of a button. You’ll receive an email containing the live stream link before class begins. Try for £1 Learn More

Información de contacto

3,0

Medio

TrustScore: 3 sobre 5

844 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que solicite reseñas

Esta empresa no ha enviado invitaciones a sus clientes, por lo que es posible que las opiniones no sean representativas

Ha contestado el 100% de las opiniones negativas

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3,0

Todas las opiniones

(844)

2 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Had awesome customer service from Sean

Had awesome customer service from Sean. Have used Movegb on and off last few years and always had a great experience.

Recommend to anyone wanting to get variety.

29 de noviembre de 2020
Opinión espontánea
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Respuesta de MoveGB

Hi there Joel, thank you so much for your review and kind comments about our service - we're so happy that Sean was able to help you out here 🤗 You're awesome!

Valorada con 5 estrellas sobre 5

Kind and efficient customer service

I had a problem with my membership and phoned the helpline, within minutes my membership was re-activated by Amelia who was very friendly and efficient. I then went straight on to movegb and found a brilliant class. A great start to my weekend thank you.

28 de noviembre de 2020
Opinión espontánea
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Respuesta de MoveGB

Thanks so much Kate, we're so happy you love our service and that Emelia was able to help you out here! You know where we are if there's anything you need 🙌

Valorada con 5 estrellas sobre 5

I’m Impressed ⭐️…

I’ve just started using this company and ran into a technical issue and MoveGB resolved it instantly. They were very helpful, friendly and totally responsible to getting my problem resolved. Thank you ⭐️

24 de noviembre de 2020
Opinión espontánea
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Respuesta de MoveGB

Hey Lesley, thanks for your review! We're so pleased that we were able to help out - let us know if you need anything else :-)

Valorada con 5 estrellas sobre 5

Excellent

Very prompt, patient and attentive staff who will help you get started and answer any questions. I was able to get set up on their platform with ease.

19 de noviembre de 2020
Opinión espontánea
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Respuesta de MoveGB

Thanks so much for your review Nadine! We wouldn't be able to keep people active without awesome providers like you, so thank you so much for joining our platform! You know where we are if there's anything you need 🤩

Valorada con 5 estrellas sobre 5

Convenient

Convenient, value for money, does what it says. I’d definitely recommend it

18 de noviembre de 2020
Opinión espontánea
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Respuesta de MoveGB

Thanks for your review Dee! Keep up the good work and let us know if there's anything you need 🙌

Valorada con 5 estrellas sobre 5

Great range of classes available

Great range of classes available. Recommended.

17 de noviembre de 2020
Opinión espontánea
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Respuesta de MoveGB

Thanks for your review Phil! It's awesome to hear you're making the most of the variety available on Move - keep up the good work 💪

Valorada con 1 estrellas sobre 5

Please beware

Please beware. I signed up for £1 plan and ended up paying hundreds of pounds as i hadn't realized they were taking £7.99 per week!

I did already contact someone and they didn't help!

14 de noviembre de 2020
Opinión espontánea
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Respuesta de MoveGB

Hi there, we're so sorry to hear about your experience! We wouldn't want anyone to have this experience so please do reach out to our friendly support team on team@movegb.com and they'll be sure to do everything they can to help :-)

Valorada con 5 estrellas sobre 5

I absolutley love MoveGB

I absolutley love MoveGB! It is an amazing concept, brilliantly executed! It is excellent from every aspect! I love the broad range of classes! I have tried classes that i did not have the chance to try before and i will try even more... From pilates, to HIT, and weights, and splits, and calisthenics, and handstands... to tango and street dancing and afro beats! I can find everything I want on MoveGB! I am really impressed that all of the instructors are excellent and friendly! It is so inspiring and motivating! It has made this lock down so much fun! :) I absolutely love it!

13 de noviembre de 2020
Opinión espontánea
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Respuesta de MoveGB

Thank you so much Stella! Variety is the key to keeping active and you sound like your smashing it 🤩 We're so proud of the awesome instructors and classes we have on MoveGB - so keep up the great work and let us know if there's anything you need from us 🙌

Valorada con 4 estrellas sobre 5

This is such a great idea

This is such a great idea, perfect for live streaming classes during lockdown.

12 de noviembre de 2020
Opinión espontánea
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Respuesta de MoveGB

Thanks so much Rebecca, we're so happy you love our service! You know where we are if there's anything you need 🙌

Valorada con 5 estrellas sobre 5

Quite honestly the nicest and most…

Quite honestly the nicest and most considerate company I have ever dealt with. All the staff I have spoken to were amazingly kind and helpful

8 de noviembre de 2020
Opinión espontánea
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Respuesta de MoveGB

Thank you so much for your review Scott! We're so pleased to hear you love our service - you know where we are if there's anything you need 🙌

Valorada con 3 estrellas sobre 5

I think this is a great idea

I think this is a great idea, however my local leisure centre seemed very slow to respond to booking request for classes. Also because we could only book 2 Days in advance where as Leisure Centre members got a week in advance, sometimes the class was already full by the time I got around to trying to book it with move GB.

4 de noviembre de 2020
Opinión espontánea
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Respuesta de MoveGB

Thanks for your review and feedback. We work closely with our providers to ensure all booking requests are accepted as quickly as possible, but always want to do more! If you need a hand making any bookings, our team would love to help so please contact them on team@movegb.com :-)

Valorada con 1 estrellas sobre 5

MoveGB not paying yoga teachers their fair share of my fees - cancelling my subscription now

While the system is easy to use, the way the yoga teachers and fitness instructors are being paid is opaque, with a clause in their contract preventing them from speaking out about it (nice...). I know they are getting between 30% and 70% of the money I pay to Move GB to attend their classes so I will now stop my subscription and support my local yoga teachers during lockdown by paying them directly, so they get 100% of my money.

Edit (2/11/2020 3.30 PM): MoveGB called me (see reply below) but couldn't say how much of the fees are paid to our dear teachers but estimated it was about 70% in average, which would be quite low if true but no data is public, so they could say anything they wanted, and we couldn't verify. For the record, I asked MoveGB to be transparent and public about how much money they have collected from members and how much was paid out to teachers (they call them partners in their speak). Interestingly, they said they had been hit hard by the COVID crisis. Would that be why they revised their T&Cs to pay teachers less when lockdown ended earlier this year?

2 de noviembre de 2020
Opinión espontánea
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Respuesta de MoveGB

Hi Nicolas - Emelia here from Move! Thank you so much again for your time earlier, I'm so glad I was able to explain how this works a bit further.

As mentioned in our call, our standard pricing enables us to fairly distribute a member's subscription fee across the activity providers they have visited up to the agreed rate of their classes, and never below the agreed minimum. We're not a profit-driven company, and we are happy to make little to no profit on membership payments providing that this helps us achieve our mission of keeping people active for life.

We really appreciate your feedback and will be sure to pass this onto our Partner Management team! If there is anything else we can help with, please be sure to reach out to our friendly support team on 0345 519 6626 :)

Valorada con 5 estrellas sobre 5

I have been a partner with MoveGB for a…

I have been a partner with MoveGB for a while, and always have got a good services from them. For example, I recently had a issue to add a zoom link to one of my class, then sent an email to them, I think they just solved it straight away. I am very happy about the services provided and highly recommend their partnership.

31 de octubre de 2020
Opinión espontánea
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Respuesta de MoveGB

Thanks for your review! We're always happy to help so just let us know whenever there's anything you need 🙌

Valorada con 5 estrellas sobre 5

Fantastic service

Fantastic service, quick, polite and accurate. Fully recommend service and sports on offer to get in shape or improve your shape

29 de octubre de 2020
Opinión espontánea
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Respuesta de MoveGB

Hi there Luke, thank you so much for your review and kind comments about our service 🤗 You're awesome!

Valorada con 5 estrellas sobre 5

Helpful accessible customer service team

If you have a query staff are always available and helpful to sort it out with very flexible membership during COVID19, thank you

27 de octubre de 2020
Opinión espontánea
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Respuesta de MoveGB

Thank you so much for your review! We're always happy to help, so just reach out if there's anything you need 🤗

Valorada con 5 estrellas sobre 5

I'm a partner with MoveGB and have been…

I'm a partner with MoveGB and have been so impressed with and grateful for their continued high levels of service. They have supported me enormously during lockdown and beyond. So many of my clients come from MoveGB each week, and it's a no cost way to let people join our classes. They are very fast with responses to any queries and always ready to help with promotions. Thank you to all the MoveGB team!

21 de octubre de 2020
Opinión espontánea
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Respuesta de MoveGB

Thanks so much for your review Madeline! We wouldn't be able to keep people active without awesome providers like you, so thank you so much for all your hard work! You know where we are if there's anything you need 🤩

Valorada con 5 estrellas sobre 5

I always feel extremely looked after by…

I always feel extremely looked after by the staff at MoveGB and they are attentive and personable in their approach. The friendly, kind and supportive attitude they have towards their customer service makes me confident I am with the right people!

21 de octubre de 2020
Opinión espontánea
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Respuesta de MoveGB

Thank you so much for such a lovely review! We love being on hand to help our members and providers, so if there's ever anything you need just get in touch 🤗

Valorada con 5 estrellas sobre 5

Great customer service from Mat

Great customer service from Mat. MoveGB has great customer service.

20 de octubre de 2020
Opinión espontánea
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Respuesta de MoveGB

Hey Ellen, thanks for your review! We're so pleased Matt was able to help out - let us know if you need anything else :-)

Valorada con 5 estrellas sobre 5

Great customer service from Sean

Great customer service from Sean, Shane & everyone else we’ve dealt with. Always quick and efficient and so pleasant to deal with!

20 de octubre de 2020
Opinión espontánea
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Respuesta de MoveGB

Thanks so much Maria, we're so happy you love our service! You know where we are if there's anything you need 🙌

Valorada con 1 estrellas sobre 5

Charge you again without warning and online classes always cancelled

I initially signed up for the £1/week offer for 12 weeks. When it came close to my trial from expiring, I tried to cancel but I was then charged £12 again for another 12 weeks. I have since cancelled again, which actually went through this time. However I feel deceived, as I had tried to cancel, to no avail and I am paying for a service I rarely use and no longer need.

On top of that. All online classes that I try to book cancel. Why is that? I'm paying for this service yet I am unable to access what it is I am paying for.

I will not be renewing my subscription come January.

Poor service!

19 de octubre de 2020
Opinión espontánea
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Respuesta de MoveGB

Hi there Hannah - we're so sorry to hear about your experience here, this certainly isn't one that we'd want for any of our members and so we'd love to look into this further!
Please could you kindly reach out to out to our Service Team on 0345 519 6626 and rest assured, we shall do our very best to help you here and get to the bottom of what has happened! :)

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