MTB Monster (Mountain Bike Shop) Opiniones 333

TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

Bike is great ,but paid for it to be tubeless,but found the rear losing air ,when looked into it your fitter had left the centre rim tape under the new tubeless tape causing sealant to creep through t... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I have purchased a few bikes from MTB Monster this year and I can't say enough how great they have been. Communication is superb, I was kept informed of bikes on order and any promise to reply on a... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Ordered an Orbea from MTB Monster. Fast, clear communication and really good support throughout. Delivered on time, well packed, and my local mechanic was impressed with the quality of the build. Very... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Excellent team! I had my Orbea in the basket for a while whilst shopping around. I believe it was Hannah who actually rang me and mentioned they had the best price match! Awesome customer service and... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de bicicletas

Escrito por la empresa

Mountain Bike & E-MTB Specialist Dealer of the worlds best bikes: Santa Cruz, Yeti, Orbea, Trek, Whyte, Nukeproof, Cube, Transition, Evil, Mondraker & Marin.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

333 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 5 estrellas sobre 5

Just purchased my whyte 180 works…

Just purchased my whyte 180 works fantastic bike,staff at Mtb monster was all brilliant that I spoke to helped me with my order and got me sorted with everything I need thanks again to all at Mtb monster team

18 de junio de 2024
Opinión espontánea
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Respuesta de MTB Monster (Mountain Bike Shop)

Hi Mark,
Thank you for the 5 star review! It's great to hear you have been happy with our service :)
Enjoy your Whyte!
MTB Monster Team

Valorada con 5 estrellas sobre 5

Amazing service again at MTB Monster

After buying a new Transition MTB from MTB Monster last summer I've just been back for the bike to have a service and a few repairs. Fantastic service and very friendly and knowledgeable staff. Would highly recommend MTB Monster if you're looking for a new bike or after a trustworthy place to get repairs and services carried out.

15 de junio de 2024
Opinión espontánea
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Respuesta de MTB Monster (Mountain Bike Shop)

Hi Chris,
Thank you very much for leaving us a review! We are glad we could help you with the purchase of your bike last summer and now help to keep it maintained :)
Hope to see you again soon!
MTB Monster Team

Valorada con 5 estrellas sobre 5

Very professional

Very professional. Whole process was nice and easy. Excellent work . Thanks MTB Monster's. Highly recommend 👌

30 de mayo de 2024
Opinión espontánea
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Respuesta de MTB Monster (Mountain Bike Shop)

Hi Martin, thanks very much for your review!
We hope you are enjoying your bike :)
MTB Monster Team

Valorada con 5 estrellas sobre 5

Great bike at a great price

Great bike at a great price. Very helpful staff.

29 de mayo de 2024
Opinión espontánea
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Respuesta de MTB Monster (Mountain Bike Shop)

Hi James, Thank you for the great review, we really appreciate it :)
Hope you enjoy your Stereo
MTB Monster Team

Valorada con 5 estrellas sobre 5

Highly recommended, great team, great bikes

I spotted a great deal on MTB Monster which also qualified under the Bike2Work scheme. The MTBM team took time to explain how this worked. I placed my order and had great, regular communication from them all the way through the process.
My company were very slow at processing the payment through the scheme but MTBM were always very patient and willing to help.
My new MTB was delivered all prepared with an inspection note, shock and tyre pressures highlighted.
I can't recommend them highly enough; thank you MTB Monster.

1 de mayo de 2024
Opinión espontánea
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Respuesta de MTB Monster (Mountain Bike Shop)

Hi Steve, Thank you very much for the great review! We're glad we could assist you with your cycle to work voucher and purchase of your new bike :)
Hope you enjoy the Transition!
MTB Monster Team

Valorada con 5 estrellas sobre 5

Nice smooth transaction with good…

Nice smooth transaction with good communication throughout. Thrilled with the bike. 5 stars.

17 de mayo de 2024
Opinión espontánea
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Respuesta de MTB Monster (Mountain Bike Shop)

Hi Joanne, Thank you very much for the review! It's great to hear you have been pleased with the process :)
Hope you enjoy your new bike!
MTB Monster Team

Valorada con 5 estrellas sobre 5

Great service from start to finish

Great service from start to finish. Really happy with my new bike😀

2 de mayo de 2024
Opinión espontánea
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Respuesta de MTB Monster (Mountain Bike Shop)

Hi June, Thank you for the lovely review! We are glad you were happy with our service and your new bike :)
Enjoy the Stereo
MTB Monster Team

Valorada con 5 estrellas sobre 5

Positive experience

All the staff I dealt with were extremely polite and very helpful the whole experience of purchasing a bike was made simple thank you all so much

26 de abril de 2024
Opinión espontánea
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Respuesta de MTB Monster (Mountain Bike Shop)

Hi Karl, Thank you for the awesome review!
We really appreciate your feedback. Great to hear you were happy with our service.
Hope you enjoy the Stereo :)
MTB Monster Team

Valorada con 5 estrellas sobre 5

Excellent customer service

Excellent customer service, communication and the bike arrived perfectly setup.

7 de mayo de 2024
Opinión espontánea
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Respuesta de MTB Monster (Mountain Bike Shop)

Hi Andrew, Thank you for the great review! We are glad you are happy with our service.
Hope you enjoy the Rise :)
MTB Monster Team

Valorada con 4 estrellas sobre 5

MTB MONSTER

MTB MONSTER
They were helpful and gave me good advice. The Trek is pretty good for me.
Thank you MTB

12 de abril de 2024
Opinión espontánea
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Respuesta de MTB Monster (Mountain Bike Shop)

Hi Luigi, Thank you for the great review! It's great to hear you are enjoying your Trek and we could help you during the buying process :)
MTB Monster Team

Valorada con 5 estrellas sobre 5

Good day at mtb monster

Very good buying experience from mtb monster and very helpful Answered all the questions that I wanted to know before buying new e-bike

6 de abril de 2024
Opinión espontánea
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Respuesta de MTB Monster (Mountain Bike Shop)

Hi Damian, Thank you very much for leaving us a review! We're glad we could help you when buying your new bike :) Hope you enjoy the Crafty.
MTB Monster Team

Valorada con 5 estrellas sobre 5

Very friendly and responsive staff

Very friendly and responsive staff. Great Bike selection. Obviously they know what they are doing.

11 de abril de 2024
Opinión espontánea
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Respuesta de MTB Monster (Mountain Bike Shop)

Hi George,
Thank you for your review!
I will pass your feedback onto the team they will be thrilled :)
MTB Monster Team

Valorada con 5 estrellas sobre 5

So glad I discovered MTB Monster

So glad I discovered MTB Monster. I’d originally gone to my local bike shop looking for previous years model that was in the sale. They basically told me it was impossible to get one and said they’d even checked with Orbea. They were intent on pushing the new full price model on me. Found these guys online and took a chance driving to Lancashire from North Wales. I was looked after by Hannah whose knowledge about the bikes and helpfulness were invaluable. Didn’t have my size in stock, but they checked with Orbea and, surprise surprise, were able to offer me the sale model, in my size and in a choice of three colours. The only issue was that it would take up to two weeks to arrive. Well, for the saving I was making I could live with that, although I still had a seed of doubt at the back of my mind. I shouldn’t have worried!! Their communication was second to none, keeping me constantly updated of the progression of the order. The bike arrived and they contacted me during the build to check body measurements and how I wanted things set. It actually arrived early. Went to pick it up in person, although they offer free delivery, and had a great hand over from one of their bike mechanics who ran through everything with me. End result, chuffed to bits with the bike and would now shop nowhere else, even though it is a hike!! Honesty is everything for me so I highly recommend MTB Monster.

10 de abril de 2024
Opinión espontánea
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Respuesta de MTB Monster (Mountain Bike Shop)

Hi Mark,
Thank you for taking the time to write us such a lovely review!
We are really glad you were happy with our service and specifically Hannah who you dealt with, I will pass your comments on she will really appreciate it :)
Hope you are enjoying your bike and if you need anything else don't hesitate to get in touch!
MTB Monster Team

Valorada con 5 estrellas sobre 5

1st MTB monster order

My first bike order from MTB monster ( Marin rift zone e1) from putting my order in over the Easter break I was kept upto date with everything from the bike coming from supplier to MTB being built ( I was even asked what my rider weight was to set-up suspension ) I've ordered 4 new bikes online before this one and have never been asked this nice touch. Delivery was well informed and given a timeslot for the day, I would recommend MTB monster for the quality of service best prices and 0% finance. Oh and the MARIN RIFT ZONE E1 IS ONE HELL OF A BIKE.

4 de abril de 2024
Opinión espontánea
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Respuesta de MTB Monster (Mountain Bike Shop)

Hi Jeff, Thank you very much for the 5 star review.
We really appreciate your feedback :)
Sounds like you are enjoying the Marin!
MTB Monster Team

Valorada con 5 estrellas sobre 5

Outstanding

The service I received from MTB monster was excellent.
When I was deciding which bike to buy their pre-sales gave me impartial advice based on what I was asking and what I was looking g for. They didn’t just point me to the most expensive.
I then ordered a bike on cycle to work. They made the process clear simple and easy.
The set up of the bike was checked by their mechanics and set up to my dimensions.
The delivery was communicated and delivery company even called an hour before arrival to check I was in etc.
On top of the excellent service - the bike is ace!! Would highly recommend the MTB monster team

9 de marzo de 2024
Opinión espontánea
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Respuesta de MTB Monster (Mountain Bike Shop)

Hi Darren, Thank you for taking the time to write us a great review!
We are really glad you have been happy with our service from the sale to the preparation and delivery.
Hope you are enjoying the Rise and if you need any further support from the team please don't hesitate to get in touch :)
MTB Monster Team

Valorada con 5 estrellas sobre 5

Great experience

Great experience, cheapest relative price including accessories on the internet. Had to wait while the bike was imported and prepared but, was kept informed of the progress at regular intervals. Delivery was also good and packaged well…….many thanks

2 de abril de 2024
Opinión espontánea
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Respuesta de MTB Monster (Mountain Bike Shop)

Hi Chris, Thank you for taking the time to leave us a 5 star review!
We are glad to hear you were happy with the service we provide and hope you enjoy your bike :)
MTB Monster Team

Valorada con 5 estrellas sobre 5

Cube Stereo Hybrid Full suspension e-bike

Bike was ordered, assembled and delivered quickly. The bike was set up and then properly packed for shipment. Very happy with the packing. Always a worry when courier is delivering a bike but this was very well packed and protected. Couriers were great. Really happy with the whole transaction. Aime is very helpful and communication was excellent.

22 de marzo de 2024
Opinión espontánea
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Respuesta de MTB Monster (Mountain Bike Shop)

Hi Eddie, Thank you very much for the great review! We are really glad you were happy with ours and the couriers service. I will pass your comments onto Amie, she will appreciate it :)
MTB Monster Team

Valorada con 5 estrellas sobre 5

all the staff were very friendly and…

all the staff were very friendly and helpful especially our salesman Mat and the ebike was a great price

20 de febrero de 2024
Opinión espontánea
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Respuesta de MTB Monster (Mountain Bike Shop)

Hi Graham, Thank you very much for the 5 star review!
It's great to hear the feedback, I will pass your comments onto Matt and the team.
Enjoy your new ebike :)
MTB Monster Team

Valorada con 5 estrellas sobre 5

Great all round experience

I knew which e-MTB bike I wanted and they had it for a great price. Their communication through the whole process was spot on, and the bike arrived well-packaged and on time.

3 de febrero de 2024
Opinión espontánea
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Respuesta de MTB Monster (Mountain Bike Shop)

Hi Stephen, Thank you for the great review! We are glad you were happy with our service and our chosen courier. Hope you enjoy the Reaction :)
MTB Monster Team

Valorada con 5 estrellas sobre 5

Would normally buy from a local bike…

Would normally buy from a local bike shop but gave these guys a go and they were very helpful,called in store and tried out a bike for size and was given good advice,definitely would recommend a visit and would use again 👍

13 de febrero de 2024
Opinión espontánea
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Respuesta de MTB Monster (Mountain Bike Shop)

Hi Geraint, Thank you very much for the review! It's great to hear you were happy with our service both in store and remotely :)
Hope to hear from you again, enjoy the Stereo.
MTB Monster Team

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