Munich Airport Opiniones 

Avoid this airport if at all possible. It was necessary to go through no less than 3 checkpoints to get to the gate. The planning of this airport was created by a toddler.

Awful place run by sulking juveniles. Can clearly see why so many passengers have opted to pan the place.

Awful experience. Poor signage, long queues through security and passport control. With 1.45 hours before flight I’ll be lucky to make the plane. As a frequent flyer this is now one of the worst airports. Staff abrupt and not friendly at all.

If you want to make sure you get your luggage back, then avoid this airport and Lufthansa. There is no staff to handle the luggage. They barely have the personnel to serve the current flights. More than 11,000 suitcases were lost/delayed. Mine has been missing since August 25, 2023. Even with the Airtag inside, they were incapable of locating it. It is a complete disaster. Definitely to avoid. Very bad customer service, lying all the time.

My connecting flight was from terminal 2. Couldn’t see any signs directing to this destination— found out that there is a shuttle on has to take. No signs to inform of this either. How is first time visitor supposed to know? Otherwise nice airport.

Very bad and poor management at the airport.
Long lines with only one or two counters open.
I would rate it is one of the worse airport in Europe.
If you have flight come five hours early otherwise you will miss the flight.
Very shameful and embarrassing for Germany to treat people like this.
Shame

This was the worst airport I’ve been too with the exception of Frankfort. Waiting for bags for over an hour. What made it worse was the plane with our bags was sitting right outside the window. If you can skip Germany airports do it. No announcements and nobody to talk to. The Germans are not proficient when it comes to airports. I would rate it 0 if I could. Munich you should be embarrassed.

Passed through Munich airport from Copenhagen to Shanghai 10 days ago. Baggage never left Munich. We can see our luggage sitting in the same place for same 10 days from our airtags. Nothing happens. There is no information. No contact. Nothing.

Flying from LAX through here on the way to Florence on 8/28/23, dozens of suitcases didn't make the flight and have been sitting in Munich airport for over a week now.

Three of the suitcases have trackers and have been tracked to Munich airport where they are all in the same area but now haven't moved in over 5-days. Lufthansa is trying to help, making some phone calls and letting us know that the bags haven't been scanned in Munich yet. Munich airport has been unhelpful and says to contact the airline.

It's frustrating knowing where the bags are but being unable to have them sent.

Total indifference of the staff Unhelpful with information options and support . Horrible

Waited for my luggage for 2 hours because they have no staff to get it off the plane. Pathetic.

Terrible place very unhelpful with long queues at booking then another to drop off bag then even longer for security then a walk complete length of airport for another long queue for passport with only 2 men on duty one of which a learner
All late for plane which had to be delayed
Germans totally uninterested
What a shower

Endless queues, very unfriendly service, needlessly complicated processes. Very very hot on a very hot day. Nobody seems to be ready for the job at hand.

Munich Airport Terminal 1.
Returning to UK with British airways August 12th.
Insufficient staff at security.
Only two booths open passport control for about 200 passengers. 1 hour wait in queue. Border police completely overwhelmed by numbers. The officers were pleasant. Terminal 1 gate facilities very poor compared to Terminal 2.

For a flight 1 h and 20 m we are waiting for luggage already over 2 h! Two hours with no water, extremely tired locked in the empty airport!!! The most disgusting airport experience ever! Is in Munich anyone working at all??! Luggage lost is not open, this airport heavily violates passenger rights and no one care! If they can t deliver they should not be having place on the market of services!

We were returning to the UK via Munich Airport after a River Cruise. We had to queue for around two hours to check-in because there was only one check-in desk open. Someone asked if other desks could be opened but was told this wasn't possible. Eventually a second desk was opened, but much later. By the time that we had checked-in, gone through security and passport control there was no time get any food or drinks and we had to go to the departure gate. Overall a terrible end to our otherwise enjoyable holiday.

On a day of 40 degrees we weren't allowed to use the automated passport checks, only if you were in the EU were you allowed. So we queued for over an hr to get our passports checked with only 2 booths open, by then my case was on the floor. No water for so long I ended up being ill all of the following day in Munich for our yearly holiday. Munich airport helped spoil what a great holiday it could have been, there and back. Return home was just as unpleasant. Never again!

Took over 2 hours to negotiate security and passport control. Ridiculous in this day and age. UK passport holders not able to use self passport control unlike those from EU, USA, JAPAN etc. Very strange indeed. Just glad we had arrived early.

The worst airport ever - avoid! Ridiculously long queues for security and passport control with every passenger going through a full body scan. Too few staff and extremely short belts. People are forced to stand in very hot conditions. To top it all the food and beverage offerings are substandard and the duty free awful. I will never go through this airport again. If you must visit Munich take a train. Germany is a G7 country and should be ashamed of this service.

Long queue at EU passport control and nobody there to help with e-passports. Only one policeman worked at the counter, who also trained someone and needed at least 3-5 minutes for each passenger. Many families with small children and people whose gates were closing within 15-30 minutes queued and could not move forward. Aggressive altercations ensued as several attempted to force their way forward. All of this could have been prevented if at least a second person had worked at passport control. They only appeared when a passenger did not have the correct ID and the officer went somewhere with that person. So again only one person at the counter. Doesn't the airport have a manager who takes care of how fast the queue moves at the passport counter? My British husband, who was queuing on the other side, was through in 5 minutes as there were 4 people working at the passport desk. I also tried the electronic gates - Easy Pass. Well, they didn't work at all. Nowhere was there any indication of which passports work and which don’t. Also, no person was there to help. Shameful! Customer service at its worst! I have to agree with others: the layout of the airport is terrible, as is the signage. We shall never fly via Germany again.