Munich Airport Opiniones 

Do not fly from here using BA. Check in is in Zone A, security Zone C, Passports Zone A, Gate Zone C. In total 2km walking - plus as the passport machines cannot work any more with UK passports, you have to have your passport checked manually - and surprise surprise there’s typically a queue of 30-40 people as minimal staffing is provided.

Terminal 2 Friday 12th January, Rubbish bins full to overflowing, Smoking Area full to capacity mostly with Airport staff and doors open allowing smoke and smell out, disgusting, Men's toilets down 4 four floors, not easy when travelling alone with 2 bags, no lift available, toilets filthy with trash, not exactly what you would expect from German Efficiency

Horrendous experience at Munich Airport twice now. Connecting flights have absolutely no cafés or shops avaliable to purchse even water after 5.30pm.

We were travelling through Munich into London Heathrow with a 1 year old and after a 6.5hour flight, we arrived at Munich at 5.50pm, where we discovered all shops, duty free, cafés were completely closed. To make it worse, different members of staff were giving us contradicting information about how to get to level 4 causing to walk from one end of the aiport to the other. At level 4, there were some shops open, we discovered that just to get a bite to eat, not only would we need to present our boarding pass and passport again and go through passport control, we would need to go through passport control yet again (this would be the 3rd time since arriving at this airpory) to get back into our allocated gate. The shops on our level were fully closed, no staff present anywhere.

Considering it wasn't late and an airport, this need to drastically improve, especially for the vulnerable passengers. It took us a total of 1 hour and 50 mins to get from the airplane and to a shop, with constant walking, my 1 year old was hungry and exhausted. An extremely disappointing experience.

The most disorganised and badly run airport Ive ever been to , shocking queues rude staff bad facilities, they seem very arrogant about Brexit and as for the car hire, we have family is Austria and visit there at Christmas, it’s always been bad but this year was so bad we’re never flying there again, what a pleasure getting back to Heathrow. So much for German efficiency they should be ashamed.

Security staff are completely incompetent. They are slow and their random swipe tests take forever. Everyone from our flight was standing at least 50-60 minutes to get through. They were also rude and seemed like they were on a power trip. All the passengers were pissed off and we all had to run to our gates even with a two hour layover. They should fire the entire security staff. Shame on you. We were a family of three traveling with kids. Such rude behavior. No fast track during transit. Will avoid Munich airport in the future.

Passport control is the worst! What happened to this airport? Incredible long waiting line and police officers are unfriendly. It used to be great a couple of years ago. I wonder who is in charge?

We walked 1km between check-in and finally arriving at the departure gate, with long queues at check-in, security and passport control. Arrived at the airport 2 hours prior to departure and arrived in a state of panic at the gate as the flight was closing. Entirely unacceptable lack of organisation, layout planning and staffing.

We were treated badly by a café employee (schmankerl) on saturday morning 16 december 2023, because she demanded that we spoke german as "this is a german airport". We and other friends have experienced similar attitude in the past. This is unacceptable for an international airport and really bad for turist industry

Probably one of the worst airports we have flown into and out of, having queued for 2 hours to get through passport control, thank goodness we allowed 3 hours passport officer threw my passport back at me....just rude, awful duty-free shop, food facilities non-existent.Wrong gate number was given on boarding pass, which created havoc. Avoid this airport if you can

Absolutely appalling service for disabled people, absolutely no one wanted to help me with special assistance! When I did ask one of the special assistance workers, he replied it is not like Heathrow we do not offer a personal service. I ended up walking around the airport looking for a wheelchair. Not impressed at all.

After ordering the service through email, phoning twice from abroad and getting assurance that it will be NO problem, we got stuck at the airport with ten suitcases. The woman at arrival help desk was VERY helpful, but at the porter service obody was answering the phone. If this service can't stand up to his offers, they should close it down. Then at least, people know, that they are on their own and it saves the aggravation!!!!

The absolute worst airport experience. Arrived 2.5 hours before short haul flight and met with a long queue already waiting to check in and 2 check in agents only. After over an hour there, caused mainly by completely incompetent and confused check in staff who could barely tag a bag without having to ask someone else what to do, we then had to go outside and join a security queue in another building. This queue was batshit crazy...only 4 x Ray machines open and staff clearly working at the slowest pace possible. By this time we were concerned about making our flight. Imagine the pain when we saw the queue for outbound passport control which was the next long line we had to join. Thankfully the booths were fully staffed and this queue moved quickly but then the dirty ladies toilets and the worst chicken wrap topped our experience off, catching the flight with about 10 minutes to spare. It was a nightmare from start to finish, the airport is old, the infrastructure is old, no modern bag drops ( despite us checking in on line) and the wayfinding is diabolical. Compare it to 1980s charter flight check in and you're getting close. 0/10, avoid, do not recommend and don't transit there if you can help it.

The management at Munich airport should be bowing their heads in shame. Our group of four people queued for two hours to clear security and a further thirty minutes to pass through passport control. The was a total absence of staff to provide assistance. It is necessary to walk the entire length of the terminal (one) to reach security, walk the entire length in the opposite direction to reach passport control and then walk all the way back to the boarding gate. The toilets, which were filthy, are reached by descending four flights of stairs - not an easy task when carrying luggage. The public address system is inaudible in some parts of the terminal. Overall, a bad experience and far from a good representation of the normal German efficiency.

Munich airport has no idea how to process even the small number of people that use it. Very long and slow moving queues at check-in, security and passport control. No attempt to give a positive customer experience. I will avoid Munich airport in future and use Salzburg instead, which offers a far superior customer experience.

Uneducated security staff at Munich airport , they don’t know the travel rule and good policy . Govt must train them before they are posted at Airport , not recommended to fly through Munich airport

Munich Airport,

The quality of your service is RIDICULOUS. The card payments are not accepted today, duty free shops are on strike and the cash machine are out of service. You confiscated my water that I needed to take my medicine, because you don't allow liquids even though I was just on a connecting flight and already went through security at the origin of my journey. I couldn't buy another bottle of water because of the above reasons and you put me under huge distress given my medicine has to be taken at an exact time. You don't have water fountains either. You put passengers through so much stress and inconvenience, that it's truly appalling. This experience made me never want to visit Germany again as you're not worth even one penny to be spent here. APALLING.

What is wrong with the people who run this airport? They seem to employ the rudest most unhelpful people. From the moment I stepped in to the place to print my boarding pass a rude overbearing staff member approached me.
Printing the baggage label was no better, sarcasm seems to be the response rather then helpfulness. Clearly no one here cares about the passenger experience, a place to be avoided .

We are Canadian family returning from vacation in Antalya to Vancouver via Munich, Dublin and Toronto. We had quite a short connection in Munich, arriving to Terminal 1 and having the next flight from Terminal 2. First, on our way through the connection corridor, we got stopped by an airport employee who shouted "Halt!" and tried to push us downstairs, to a border control. Even after our explanation, he continued directing us the wrong way. Then, we had to pass additional security checkpoint, despite the fact we were just connecting from one sterile zone of the airport to another. Rules are rules, I agree, but why it was necessary for the security personnel being so rude? They used only commands like "Put it there, not here, I said". "I said, links, not rechts" etc. We had to pass full body and hand baggage check. They took an explosive substance specimen from my 10-years old son palms! A security lady put her fingers under my wife underwear! We have never experienced anything like that and felt like prisoners in a concentration camp. It were only 4 of us travelling from T1 to T2 and the control took over 20 minutes.
Are we Canadians being considered terrorists and that's why we were treated this way in Germany? If so, we'll avoid Germany at all price.

Clearing security took 1 hour despite it being a short queue and screen said currently 15 minutes.
The man putting the bags through screening was really slow, spoke only German and quickly got frustrated when it was obvious you didn’t speak English. He then insisted I take my belt off even though I clearly said plastic, which translates, I always travel with plastic belt, to avoid such problems, it took several minutes to get it off through the loops because of the size of the clip. Meanwhile the queue got longer.Fortunately I wasn’t wearing other trousers I have which have the belt sown in or I might have had to take off my trousers.
Part of the delay is that the rollers running up to the scanner is far too short and can only take one traveller at a time who have to then do all their filling of the tray at last minute adding to delay in processing. Most other airports have room for several people to be decanting all their items into trays which is much more efficient

This is the worst airport I've ever used. We arrived at Terminal 1 by coach following a river cruise but couldn't be droped off at the terminal due to road works. The coach driver was not aware of this problem and dropped us somewhere in the middle of the airport.
We found our way to BA check-in, which was very efficient, but then had to walk the length of the extremely long terminal building for security checks. Then back to the other end of the building for very slow passport control. Finally the length of the building again to the departure gate.
We arrived after the planned departure time but luckily the plane was delayed. If you are using this airport get there three hours before take-off.