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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I had an excellent experience with Neatsmith designing and building my new office. Carolina is a superb professional who really listened to me to ensure she understood what I wanted to achieve, she w... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We were looking for high quality fitted wardrobes for 2 of our bedrooms and found it at Neatsmith. Dina designed several versions for us which we modified numerous times to fit our needs. The combina... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Neatsmith have just completed work for me and I honestly couldn’t recommend them enough. I dealt with Sara in the Brentwood showroom, who designed a beautiful dressing room as part of our house reno... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

NeatSmith built us 2 beautiful built in wardrobes. A walk-in one and another in a study. We were so happy with the design and fitting processes. Rebeca did a great job of designing both exactly to our... Ver más

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Información sobre la empresa

  1. Proveedor de muebles a medida
  2. Tienda de muebles

Escrito por la empresa

Neatsmith designs, creates and installs bespoke fitted wardrobes, studies, bars and living room units. We are a family-run business, that crafts our bespoke designs in London. Established 20 years ago, we are an experienced team of dedicated designers, cabinet makers and highly-skilled fitters who prioritise innovative design, quality and service.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

187 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(187)

19 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Neatsmith were a pleasure to deal with…

Neatsmith were a pleasure to deal with from the first meeting with Carolina, through to the excellent fitting service. Nothing was too much trouble. Carolina was so patient as we changed our minds about styles and finishes, and we are completely delighted with the end result. Happy to recommend Neatsmith, both on price and quality.

5 de agosto de 2024
Opinión espontánea
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Respuesta de Neatsmith

Thank you, Jacqueline, for your amazing feedback in regard to the entire product and end result. We are most grateful for your kind words.

Valorada con 5 estrellas sobre 5

Seamless Wardrobes & Process

We used Neatsmith in Hampton Hill for Bedroom Furniture. We did it in two phases, which Neatsmith were happy to do.
Carolina was the the ultimate professional yet very approachable. She did an excellent job with all the measurements and helped us with a design that works with our space.
We had a couple of small issues with the first instalment but was resolved. 2nd phase was seamless, Uri the fitter was an exceptional professional.
Very happy with the quality, look and service.
Would use again.

26 de julio de 2024
Opinión espontánea
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Respuesta de Neatsmith

Thank you Susana. We are thrilled to hear you had a positive experience with us and that you are happy with your Neatsmith furniture. Your kind words have been passed along to Carolina and all the team. We are glad you were pleased with how any issues were resolved on site - service is at the heart of what we do.

Valorada con 5 estrellas sobre 5

An excellent company and experience…

An excellent company and experience from start to finish. Excellent and bespoke ideas, high quality products. Sarah was a fantastic designer of our walk in wardrobe with island and our fitter was so professional. Can’t recommend highly enough.

19 de julio de 2024
Opinión espontánea
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Respuesta de Neatsmith

Thank you for the 5* review and wonderful feedback. It is really appreciated. Enjoy your walk-in wardrobe!

Valorada con 4 estrellas sobre 5

A very stylish and professional product

A very enjoyable and professional service from start to finish. Carolina did an amazing job designing the layout of my wardrobes and was very helpful on all levels. My wardrobes were built within the specified period and I had no delays. Although I was quoted 2 days to fit the wardrobes, it was actually completed in 1 day. The fitters worked very hard and did an extremely professional job and left everything neat and tidy. I’m am thrilled with my beautiful wardrobes.

20 de junio de 2024
Opinión espontánea
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Respuesta de Neatsmith

Hello Surya. Thank you so much for your kind feedback in regard to design, fitting and the end product. We are so pleased to hear you're thrilled with your new wardrobes.

Valorada con 2 estrellas sobre 5

Amazing product- terrible customer…

Amazing product- terrible customer service, order delayed multiple times, so unapologetic, terrible communication and rude customer service staff. So disappointing

19 de mayo de 2024
Opinión espontánea
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Respuesta de Neatsmith

Dear Lucy,

We are so glad you found the product amazing - the dressing room really does look great, the glass shelves in the dressing table alcove were a brilliant idea – and we are so sorry that you felt our customer service was not as amazing as the product.
All of our wardrobes are bespoke units that are hand made to order and unfortunately we sometimes have the odd hiccup in production and installation, but having spoken to the team we all agree that our communication should have been better during your project. We will certainly use your feedback to improve going forward.
Please accept our sincere apologies.
We hope you enjoy your beautiful wardrobes for many years to come, and if we can be of any assistance in the meantime please do reach out to your existing contacts in the showroom and at our head office.

Valorada con 5 estrellas sobre 5

Excellent service. Thank you Zaynah

Excellent service, Zaynah at Chelsea branch was extremely helpful, efficient , knowlegable and gave me a great advice on desiging our wardrobe and shoe Cabinet in the bedroom. We are awaiting to complete the installation process , It is sad to see her leaving and hence I am leaving this review to thank Zaynah for the amazing work she has done and wish her the best of luck
Moataz & Alina

10 de mayo de 2024
Opinión espontánea
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Respuesta de Neatsmith

Thank you Moataz and Alina for your lovely review. We hope you will be happy with the end result and your kind feedback has been passed straight along to Zaynah too.

Valorada con 5 estrellas sobre 5

Personalised Service

In business, mistakes can happen; employees can mess up, downline suppliers can let you down, but ultimately, as a business owner you are responsible to the client. If you let them down you need to make it right.

Neatsmith understands this.

I am very happy with the final product that was delivered: a beautiful, bespoke extra long and large wardrobe and despite there being some communication and delivery issues, the team at Neatsmith made good on the mistakes and I would not hesitate to recommend them and use them again.

Their thoughtful gesture of goodwill and then follow-up to ensure that all was good, made me feel like a treasured customer.

When we told them clearly what the issues were, they fixed it. I'm glad I stuck with them and will use them again.

Claire Gallagher

17 de noviembre de 2023
Opinión espontánea
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Respuesta de Neatsmith

A huge thanks for your positive review and kind words in relation to the service received and end result. We're very sorry there were issues to rectify but it's wonderful to hear you were happy with how things were handled and also the final outcome. Your experience from start to finish is very important to us and we thank you for patience in allowing us to put things right. Thank you from all the team.

Valorada con 5 estrellas sobre 5

Absolutely wonderful company!

Absolutely wonderful company!

I could not recommend working with Neatsmith more. I was impressed by how efficient, helpful, kind and professional each individual was.

Francesca designed our furniture and it looks stunning. This included a beautiful walk in wardrobe, a library unit in the living room and another wardrobe.

I could not be more grateful.

4 de enero de 2024
Opinión espontánea
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Respuesta de Neatsmith

We really enjoyed working with you both on yet another beautiful project and your feedback is hugely appreciated. Enjoy your new home and using the wardrobes/living room furniture!

Valorada con 5 estrellas sobre 5

Excellent service from design to installation

Excellent service from design to installation. Carolina at the Hampton store was very helpful, knowledgeable and gave great advice. Marcos and his colleague fitted the bespoke wardrobe to an exceptional standard. The fitting was excellent. The whole team was a pleasure to deal with and the product is of very high quality and stands way above its competitors.

15 de febrero de 2024
Opinión espontánea
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Respuesta de Neatsmith

Thank you for the 5* review and feedback in relation to the entire process. We are delighted to hear you had such a positive experience with us and are happy with the quality of the product/fitting. Your kind words have been passed along to Carolina, Marcos and the all the team.

Valorada con 5 estrellas sobre 5

A* service

I was very impressed by the entire Neatsmith team - from design to logistics and installation. Particular thanks to Josephine (Neatsmith Chelsea) for the design support for my new wardrobe. They look fantastic.

2 de febrero de 2024
Opinión espontánea
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Respuesta de Neatsmith

Thank you for your kind words, Donald. We are so pleased you are happy with the service received and your thanks has been passed along. Enjoy your wardrobes!

Valorada con 5 estrellas sobre 5

Neatsmith built beautiful wardrobe for…

Neatsmith built beautiful wardrobe for our daughter bedroom!\
We were extremely pleased with their professionalism the knowledge they provided to help us making our choices.
When time came to install the wardrobe they were beautiful and very well fitted.
We are extremely pleased with our purchase and very happy to recommend anybody in the market for nice furniture to discuss with nits miss about their grate product

22 de noviembre de 2023
Opinión espontánea
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Respuesta de Neatsmith

Hello Damien and thank you for your kind review. Your feedback will be passed on to all those involved in your project and we really appreciate you taking the time to share your experience.

Valorada con 5 estrellas sobre 5

Seamless experience throughout

Seamless experience throughout. Cannot reccomend them enough

1 de noviembre de 2023
Opinión espontánea
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Respuesta de Neatsmith

Thank you for the 5* review, Jon. We really appreciate your kind words and hope you enjoy using your new Neatsmith units.

Valorada con 5 estrellas sobre 5

Neatsmith's professional and craftsmanship are seconds to none!

We would like to say we are extremely happy with the fitted wardrobes & shoe cabinet. We will definitely be looking to reach out to this company again for other fitted Furnitures in the future.
Neatsmith's professional and craftsmanship are seconds to none! Absolutely impressed!

14 de noviembre de 2023
Opinión espontánea
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Respuesta de Neatsmith

Thank you so much for your review and kind feedback, Kitty. We are delighted to hear you are happy with our work. We look forward to working with you on the next project!

Valorada con 5 estrellas sobre 5

FANTASTIC DESIGN/SERVICE

We have just finished having wardrobes installed by Neatsmith.
We were totally impressed with Marianna who we met initially and then Valentina who guided us to the best ideas/result for our dressing room. We absolutely love the design and our wardrobes.
The two gentlemen who installed the wardrobes were skilled, tidy and so courteous.
We cannot recommend Neatsmith highly enough.

12 de junio de 2023
Opinión espontánea
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Respuesta de Neatsmith

Thank you for your kind review, Melanie. Your feedback is very gratefully received by all the team.

Valorada con 5 estrellas sobre 5

THE BEST! HIGHLY RECOMMEND

HIGHLY RECOMMEND! First Class Company.
My experience was incredible and highly needed after an exhausting house renovation. Neatsmith's were awesome from the exceptional ladies at the Chelsea showroom (Cristina) to the fantastic installation organisation (Katie). The design process (all the choices) was just so enjoyable. Large walk in dressing room. Once ordered the team were fantastic, the installation couldn't have gone smoother. Organised with military precision. The installation guys were Amazing, so clean, tidy and with such tremendous attention to detail. I would like to order everything through Neatsmiths. I wish they did kitchens!!

And yes this is a real review, from a real customer. I am just so ecstatic with the process and end result I can't sing their praises enough.

19 de diciembre de 2022
Opinión espontánea
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Respuesta de Neatsmith

Thank you for your 5* review Laura. This really means a lot to us. We are so pleased to hear you were happy with the service from start to finish and we hope you'll enjoy your Neatsmith pieces for many years to come!

Valorada con 5 estrellas sobre 5

Top quality superb design work

Neatsmith delivered a splendid project for us, a large custom wardrobe under a sloped roof, and an office space. Both look absolutely stunning. From start to finsih, Neatsmith delivered very high quality: the 3D models were very well made and helped us visualise the final project months before completion, comms were clear throughout, and the person sent on site to build the project was discreet, pleasant and professional. Recommend highly!

25 de noviembre de 2022
Opinión espontánea
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Respuesta de Neatsmith

Thank you for your incredibly kind feedback and 5* review. We are so pleased to hear you had a positive experience throughout the process and really appreciate you taking the time to share your thoughts.

Valorada con 5 estrellas sobre 5

Excellent service from start to finish

Excellent service from start to finish. Samantha and Mariana oversaw the design process, and not only did they create 4 aesthetically beautiful schemes for us, but each piece of cabinetry is so functional and fit for purpose. The quality of the product is excellent, is comfortable and easy to use and robust. The installers were neat, polite and extremely diligent. An excellent service and experience. Will definitely use Neatsmith again.

1 de diciembre de 2022
Opinión espontánea
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Respuesta de Neatsmith

Thank you, Claudia, for your kind words. It was a pleasure working with you on this project.

Valorada con 5 estrellas sobre 5

Everything made the experience the…best experience

Everything made the experience the best!
The showroom with every finish to choose from and put together
The staff could not have been more helpful experienced or pleasant !
The fitters were Prompt and perfectionists to the tiniest detail
Perfect customer service

12 de diciembre de 2022
Opinión espontánea
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Respuesta de Neatsmith

Thank you for sharing your kind feedback with us. It is greatly appreciated by all of us here at Neatsmith and has been passed along to all involved. We hope you enjoy using your new joinery.

Valorada con 5 estrellas sobre 5

Francesca is an absolute pleasure to…

Francesca is an absolute pleasure to deal with and no client request was too much - we can't thank her enough for the excellent designs and customer service!

2 de diciembre de 2022
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Respuesta de Neatsmith

Thank you ever so much for your kind words. Always a pleasure working with you all at RJH Architecture.

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