I just got my very first walking stick, and I’m so incredibly happy with it! The Dazzle looks absolutely stunning and the quality is amazing. Big shoutout to the wonderful customer support and everyon... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Lovely stick. Opted for the light up version which is really cool! I get lots of compliments when out with my neowalk sticks. There was a delay in delivery so I was given a free strap which is a nic... Ver más
This stick is awesome, the colour is so vibrant and my kids have decided it looks like it has water in it and that that makes it really cool. Again, had compliments about it being a beautiful stick an... Ver más
I love my recent purchase however the end cap (rubber stopper) keeps on coming off and I if it wasn’t for others telling me it would off been lost and I could off damaged the stick. I did contact t... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Neo Walk is a bold, design-led brand redefining disability and showing the world what it truly means to walk with style, strength, and confidence. Founded by disabled creator Lyndsay Mitcheson, Neo Walk was born from a powerful desire to transform mobility aids into tools of empowerment and self-expression. After losing her leg to a catastrophic MRSA infection, Lyndsay faced the physical and emotional challenges of adjusting to a new body—along with a devastating loss of confidence. That struggle was only made harder by the limited, uninspiring options in the mobility aid industry. Unable to find a walking stick that reflected her personality or style, she set out to change the game... not just for herself, but for others too. Today Neo Walk creates striking, handcrafted acrylic walking sticks that help people embrace their mobility with pride. Built on the belief that mobility aids should be as unique and expressive as the people who use them, Neo Walk blends fashion with function, transforming walking sticks from purely practical items into powerful personal statements. Every stick is made in the UK with durability, comfort, and undeniable style in mind. They are now shipped worldwide, so no matter where you are, you can walk tall with Neo Walk. With a strong commitment to inclusivity, innovation, and representation, Neo Walk is changing the way the world sees disability.
Información de contacto
York, Reino Unido
- info@neo-walk.com
- www.neo-walk.com
4,8
Excelente
546 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Beautiful walking stick
Easy to order on the website, excellent choice of colours and designs 😊
Perhaps indicate that vat is to be added at checkout along with delivery
25 de noviembre de 2025
Respuesta de Neo Walk
Thank you so much for your review, we're so glad you found the website easy to use and love all our different colours and designs 🥰 Thank you so much for your feedback, we are trying to work out a better way of making it clear about the VAT and how to know if you are exempt, so your feedback is very helpful! 💖
Respuesta de Neo Walk
Thank you so much - we're so glad you love it and it arrived quickly 🥰
Lovely walking stick
Easily ordered on the website, the walking stick arrived quickly and is lovely!
25 de noviembre de 2025
Respuesta de Neo Walk
Thank you so much,, we're so glad you found ordering easy and that your stick arrived quickly and that you love it 🥰
Great stick bad stopper
I love my recent purchase however the end cap (rubber stopper) keeps on coming off and I if it wasn’t for others telling me it would off been lost and I could off damaged the stick.
I did contact the CS team who were extremely apologetic and said that a replacement would be sent.
That was a while ago now (Friday 28th Nov) and I haven’t had any updates on it being sent.
25 de noviembre de 2025
Respuesta de Neo Walk
Thank you so much for your review, we're so sorry for the delay, you should have recieved an email when it was sent. We have checked the tracking and it does say it should be arriving today so please do let us know if it doesn't 💖
#StrokeChic
Also EDITED TO ADD:
All us well in the land of #StrokeChic - strap arrived late night (across the pond, no less!)
------------
EDITED TO ADD (Dec 4, original order = Nov 15), review currently 'in process' - changed from 1 star to 3, as I have finally seen a glimmer of hope - will happily increase the number of stars once I actually receive product!!!
--------
I haven't received it, sent customer service an email in regard to that (trying to at least receive it before I review it....), and received this response: (quote) "Thank you so much for your email.
I am so happy to hear that and hope you love your order!
Warmest wishes
Customer Experience Team
Neo Walk" (END QUOTE)
14 de noviembre de 2025
Respuesta de Neo Walk
Thank you so much for taking the time to leave your review. We are incredibly sorry about our misunderstanding here, it seems the person who replied misread your email and thought your parcel had arrived as the tracking said in the country and as there were some lovely comments about our customer service they thought it was an email to say thank you. I believe they have come back to you in order to resolve the fact that it has not arrived and they will get this sorted ASAP and again so so sorry for the confusion on our end. Thank you
Faultless from start to finish
The hardest part is choosing as all the sticks are fantastic. Delivery was fast and tracking was reliable. I love my new sticks (I couldn’t choose just one) and can’t wait to add to my collection!
24 de noviembre de 2025
Respuesta de Neo Walk
Thank you so much for your lovely review. We're so glad your sticks arrived quickly and most of all that you love them!! Thank you for your support and growing collection 💖
100% The best customer service.
I can not say how highly I would rate this company. I have found the service I have received has been some of the best ever. The team could not have been more helpful and friendly. They have gone above and beyond to help me with my purchase.
24 de noviembre de 2025
Respuesta de Neo Walk
Thank you so much for this lovely review! We're so glad you love the company and find the team so helpful, we do everything we can to try and help customers and we're so glad you feel that way. Thank you so much for your support 🥰
Fan-flippin-tastic service!
I neede help with an order and I feel they went above and beyond helping me sort it out. Couldn’t have done it without all the help! Outstanding!
19 de noviembre de 2025
Respuesta de Neo Walk
Thank you so much, we're so glad the team did everything to help you with your order, we hope you love it 🥰
Absolutely excellent!
Fabulous walking stick. Excellent customer service - above and beyond.
Despite measuring carefully and following the guidelines my beautiful new walking stick came up a little short. No problem - Neo Walk sorted it free of charge.
Needing a mobility aid altered my body image - having a fabulous walking stick, put a smile back on my face.
11 de noviembre de 2025
Respuesta de Neo Walk
Thank you so much for yourn amazing review, it means the world to us that we were able to find a way to sort your measurment out for you and most of all that we helped put a smile back on your facd! You truly deserve to feel good again 🥰
It was quick and I like the stick,
20 de noviembre de 2025
Respuesta de Neo Walk
Thank you so much, we're so glad you love it and it arrived quickly! 🥰
I absolutely love my Neowalk sticks
I absolutely love my Neowalk sticks. I have 3 now & I get stopped every day by people admiring these sticks. Your ability aids don’t need to be boring & these certainly aren’t. I just need some business cards to hand out, as I get asked where I bought them so often 😂
20 de noviembre de 2025
Respuesta de Neo Walk
Thank you so much for your lovely review, you're growing quite the collection 😍 We're so glad you love them, we completely agree they don't need to be boring and we want people to love walking out with them 🥰 Oh wwe'd love that thank you, just email us to info@neo-walk.com and we'll send some over! 💖
Timely delivery lovely walking stick…
Timely delivery lovely walking stick very pleased.
20 de noviembre de 2025
Respuesta de Neo Walk
Thank you so much! We're so glaf you love your new stick and it arrived in good time 💖
Another stunning stick to add to my…
Another stunning stick to add to my growing collection, I have so many wonderful comments when I am out and about. I wouldn't buy from anyone else 😊
14 de noviembre de 2025
Respuesta de Neo Walk
Thank you so much for your lovely review! We're so glad you love your new addition 😍 We love to hear that your growing a collection and that you're getting so many lovely comments. Thank you so much for all your support 🥰
so happy with my new walking stick love…
so happy with my new walking stick love the colour emerald green
18 de noviembre de 2025
Respuesta de Neo Walk
Thank you so much for your lovely review, we're hoping the 1 star was an accident given your very kind comments but please do email us if there was any issue 💖
Stick came promptly and carefully…
Stick came promptly and carefully packaged, this was my fourth stick and I love them all, now have one for each season, they are all admired by other people and I always say where I purchased them from
10 de noviembre de 2025
Respuesta de Neo Walk
Thank you so much for your lovely review - 4th stick! We love that you are creating a collection and thank you so much for your support 🥰 We're so glad that everyone loves them as much as you and you're getting all the right attention 💖
neo sticks are unbeatable
the help from customer services chef kiss and the sticks themselves are beautiful
12 de noviembre de 2025
Respuesta de Neo Walk
Thank you so much for this lovely review, we're so glad the team were helpful and you love the sticks 🥰
Respuesta de Neo Walk
Thank you so much, we're so glad you found the website easy to use and your stick came quickly 🥰
Thank you Neo Walk I have
Thank you Neo Walk I have ordered two sticks from you now, and once again you have exceeded expectations, absolutely fabulous.
6 de noviembre de 2025
Respuesta de Neo Walk
Thank you so much for your lovely review, we're so glad you loved the first so much that you ordered another 🥰 We really appreciate your support and hope you keep walking with confidence 💖
Love my Haunted stick
Love my Haunted stick, this is my second my other is-forget me not, the many comments I have have has been amazing, the new stick is such a beautiful dark navy, I am delighted with them both. Thank you.
30 de octubre de 2025
Respuesta de Neo Walk
Thank you so much, we're so glad you love your new Haunted and that you are starting a collection 😍 We're thrilled to hear your getting lovely comments, we hope you continue to walk with confidence with them 🥰
Top tier walking aids
Fast delivery. Customer service is great. Absolutely love my sticks. I've got 2. They are amazing. Changed my life getting a good stick. They are beautiful sticks. Well and truly love the company. Will order from them again
30 de octubre de 2025
Opinión espontánea
Respuesta de Neo Walk
Thank you so much, we're so glad you love the sticks and that the team have been helpful! Most importantly it means everything to us to hear our stick has helped you feel confident and proud... just like you should 💖
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.