Neobits Opiniones 

I ordered a pump controller from Neobits and paid for it thru Paypal and the next day was notified that there was a manufacturer price increase and if I still wanted the product, I had to pay significantly more. They also gave me the option to cancel which I did. This bait and switch price tactic was unacceptable and I don't know how it is legal. I noticed something wasn't right when they failed to add our state's sales tax to the price of the product and when I got the email from them with the request for more money, I was done with them. Although I did get a refund several days later, I would be careful when dealing with Neobits. Glad I had Paypal behind me on the purchase in case I had trouble getting the refund.

I made a purchase and ordered $79 dollar 2 day shipping. The company failed to inform me that the item was on backorder. I would not have even made an order with them had I known this. Trying to cancel for a week now. Zero response... wasted close to $2k. Never will do business with this company again. And will be posting a warning to all on every site I can find. To improve they might keep backorder statuses more up to date on the site or at least send an email before the customer is charged asking if they wish to continue with the order. As for expensive shipping on backorder items, that shouldn't even be an option. I'd be willing to change the review but that would require communication on the other end.

Bait and switch. They posted a 10tb WD surveillance DVR hard drive on their website at a good price so I bought it. After charging my credit card, they sent me an email telling me that one is not available, but offered me another, exact same brand, exact same size, basically identical one, but wanted another $200 more for it. I declined, they say the order has been cancelled, Im wating for my card to be credited back.

The "In Stock" indicator on the website doesn't mean that an item is actually in stock. You have to email and ask.

I ordered two Tiger Jaw Cedar Loppers and replacement blades. I got a fire hose and a cover for it. Called "customer service" only to be told I had to fill out a case report and handle the return. I had to remind her that my biggest issue was not returning their mistake but getting the items I need and have paid for. So what does the Customer Service Department do?

Ordered parts then claimed coustomer canceled which i did not complete fraud company parts were in-stock but canceled now trying to say discontinued

ordered an Enphase IQ Combiner (Order NW750497) from Neobits and my credit card was charged. After the order was accepted, I was told the item was out of stock and offered a replacement that required approximately $700 more. I requested that my original order be fulfilled at the price I was charged, but instead my order was canceled. I am now waiting for resolution/refund. Very disappointing customer service experience.

I am glad I checked out Trust Pilot first. I found their site because they have decent prices. I was a little concerned about "after-purchase" service (and now I'm concerned about "purchase-purchase)! I'm going to focus my comments on my two interactions with "Sales" as opposed to "Service."

I now know my gut was right. Neobits is just another wholly unncessary Drop-Ship site. No skin in the game. They just send a message to the manufacturer of whatever you order from them to send it. The minuscule number of people who work their know nothing besides what you and I can read on site.

Also, when you realize they are drop ship you realize they are keeping so much money from the manufacturer because they have no overhead. So their prices actually are not good at all.

Neobits is all rather phony and focused on marketing and tracking customers. They do not have the manufacturers spec sheets uploaded along with photos of lighting fixtures. That is epically lazy. Particularly today with the variety of light sources and especially for medical equipment, which is what I was looking for on Neobits.

There is a chat which is clearly AI but presents itself lol as a real person (even my 14 year old doesn't type that fast!). It suggested I "contact the manufacturer for the spec sheets!" Their chat help will not even let you begin a conversation until you enter an email. )I did. It was joe.dumb and it was accepted.) Bad AI.

So I called and there is one person who answers the phone there (under the "Press 1 for Sales") with a timid "hello." She seemed reticent to tell me her first name. But I said "I like to know the first names of people I am spending $1,650 with." No laughs.

Then she basically confirmed it was Drop Ship by telling me that she has "no way of getting in touch with those who could answer my questions: and then gave me some Byzantine instructions to fill out a form on the site—"because they would see it." "They?" Sounds ominous. Anyway, you cannot submit the form until you sign up for an account! Caveat Emptor!

We purchased an Axis bluetooth reader from Neobits after reading on the site that the item was a functional entry system. Our electrician let us know that it needed more components. Neobits refused to send the needed components and refused to refund our money because it took us more than the 30 day refund window. Getting connected with a human from Neobits took us 28 days of emails, messages and chats. We also learned from the Axis Company that Neobits is not even an authorized Axis dealer. Manager Chris told me on the phone "You should have done more research before buying from us." He was correct. We should have never bought from them.

I don't think they ever had what I ordered in stock. I saw the item there for 36$ for a while, which was ridiculous. Then they listed the same item again for $8.95. So they literally were offering the same product at two different prices. I chose to order some at the lower price, and weeks went by. I contacted customer support a few times and they couldn't get answers from the warehouse. I finally cancelled my order. They refunded me immediately, which was nice. Then the item was removed from the website.
Wouldn't you think they could have a computer system that would tell them what was in stock? I think someone over there is playing games and I don't think they ever had the item to bevin with.

I ordered a single AMD Ryzen 7 5700X3D CPU from Neobits. They processed my payment and charged my account over $500. After taking my money, they sent an email claiming they cannot ship the item unless I purchase a minimum of TWELVE (12) units.This is a classic bait-and-switch tactic. They are holding my $500 hostage while trying to force a bulk purchase I never agreed to. When I requested a refund, they were unhelpful. I have already contacted my bank (Cadence Bank) to file a formal merchant dispute and have reported this transaction to the FTC for retail fraud.Avoid this site at all costs. They will take your money and then change the terms of the sale after the fact.

I have experienced all the below buying from Neobits. I have to dispute the charges with my CC to get my money back..:
1-Fulfillment & Shipping: Items listed as "in stock" on the website are frequently placed on backorder, sometimes pushing delivery timelines out by several months.
2-Customer Service: Buyers express frustration with communication. Live chat features are often unavailable, and emails or phone calls frequently go unanswered or receive automated responses.
3-Returns & Refunds: Getting a refund can be difficult. Users have reported being charged restocking fees or being required to pay out-of-pocket for return shipping on items that were sent to them incorrectly.
Just stay away from Neobits till they behave normally and treat customers fairly as many as businesses in the market..

Very poor to nonexistent customer service. My first order took so long to ship that I thought it must be out of stock, so their CSR told me to send an email to cancel it. Then it got shipped. they never told me it was shipped, only Fedex gave me that info.
Now I ordered agin because this is the only place I can find this product. It's been over a week and it has not shipped. I have asked about it twice with no answer. These people seem extremely disorganized.

I placed an order for items listed as in stock. The order converted to backorder and did not ship. They gave me a new shipping date two weeks out, then pushed it again to another month later.

I tried calling to inquire about the order but could not reach a live agent. I emailed their RMA group, and after several exchanges over two days they agreed to refund the money.

Three weeks went by with no refund. I emailed again and demanded it, at which point they promptly replied that the refund had been issued and the order cancelled. Later that day the refund showed up in my bank account.

I ordered a case of 6 cans of rust Bloc for a total including shipping for 88.79. received 1 can after 4 phone i was finally to talk to human who told me they made a mistake in the listing, they sell for 63.00 a cans

Placed an order. No follow up with delivery estimated. Called and was told they had an error on their website and price is higher. Told I could reorder at the higher price if I wanted to. Will not recommend. They lost my business to Amazon.

I purchased a part for $240, and then a week later they email me saying they increased the price and expect me to pay the difference.

DO NOT BUY FROM THIS COMPANY!!! I ordered and paid for an item last week. Today, I received an email from them that stated that they have raised the price of the item since my order was placed and that they needed additional money before they would ship the item. I gave them the option to do the right thing and honor the price that was listed last week and that I paid for or refund my money. They chose to refund my money. Dirty business!!!

I placed an order for a patio table on August 25. Price on the web site was listed as $109.95, and shipping and handling was an additional $41.58. I received an email right away saying my order "has been processed and sent to the warehouse for shipping." Three days later, I got an email from them telling me that "There has been a manufacturer price increase on the product," and that if I wanted the table, I would have to pay an ADDITIONAL $255.80!! Resulting in the item costing more than TRIPLE what it was listed for on their site! My only other option was to cancel the order. I called them and they refused to honor the price they had listed online when I placed the order three days earlier, despite me telling them that is what they are supposed to do by law, only giving me the option to cancel the order to refund my original payment. They said the manufacturer increased the price before they had a chance to update their web site. THEIR problem, not mine!!

Unprofessional! I'm a purchaser for a construction company and I place LOTS of orders from both online and instore for our company. We work all over and I have to ship things to the PM for multiple projects or to the multiple different project locations. This company has an online site that needs to be updated with better security measures I guess. This company wanted me to send them pics of my company credit card and personal ID?? Even though the charge was cleared on my card, they weren't going to ship the items. When I went to cancel, because I can't wait around for an unprofessional company to process my order, it magically it went through! Then the email I was supposed to get with tracking I had to request?! All this for 3 horns mind you!! Not a big ticket resale item?! They called me and no that wasn't enough, then I had to keep following up myself. This went on through 8-7-24 before I emailed them for my tracking info. I can't recommend this company for anyone with deadlines, that likes to stay on time. Such a hassle for 3 horns!!

To be fair, the items were delivered quickly after they shipped though.