Neptune - Chesham Opiniones 

301
•
TrustScore: 4.5 sobre 5

4,6

Canada Mill, Amersham Road, HP5 1NG Chesham, Buckinghamshire, GB

•

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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

We recently had a kitchen and utility room designed and built by Neptune. Matt Sowerby designed us a beautiful kitchen - he had lots of good ideas and some great suggestions and tips. There were a... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

5* Service Popped into Neptune Chesham on recommendation this weekend and what a treat! Gorgeous store, perfect ambiance and the staff were so friendly despite being very busy. Jo especially went out... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Always a fabulous service from Chesham Neptune. A big thank you especially to Emily who created a wonderful presentation for my home & made myself & my 3yr old daughter feel very welcome! She is an... Ver más

Valorada con 5 estrellas sobre 5

We visited the Chesham show room which had the differed ranges of kitchens on display which we found very useful. We selected a Neptune kitchen as we liked the idea of the life time guarantee. Also we... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de muebles
  2. también en la categoría
  3. Accesorios para muebles
  4. Diseñador de interiores
  5. Tienda de mobiliario para jardín
  6. Tienda de mobiliario para salones
  7. Tienda de suministros de cocina

Sobre Neptune - Chesham

Escrito por la empresa

Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.

We’re Neptune.

We do what we do because we believe our designs can make your life that little bit happier, easier and better.

We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.

We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.

Reviews

At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.

Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.

Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.


Información de contacto

  • Canada Mill, Amersham Road, HP5 1NG, Chesham, Buckinghamshire, Reino Unido

  • 01494 398472

4,6

Excelente

TrustScore: 4.5 sobre 5

301 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(301)

2169 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Thank you

Sarah in the Chesham branch took time and care to listen to our requirements and preferences and to steer us towards our goal, without there being any pressure. Thank you for your advice and patience!

15 de mayo de 2025
Opinión espontánea
Logotipo de Neptune - Chesham

Respuesta de Neptune - Chesham

We are thrilled to hear about your positive experience with Sarah in the Chesham branch. It's wonderful to know that she was able to provide you with the guidance and support you needed. We appreciate your kind words and will share your feedback with Sarah.

Valorada con 5 estrellas sobre 5

Very helpful staff member dealt with my…

Very helpful staff member dealt with my order. Very pleased with my table.

6 de mayo de 2025
Logotipo de Neptune - Chesham

Respuesta de Neptune - Chesham

We appreciate your kind words! We are thrilled to hear that you were pleased with the service you received and the quality of your table.

Valorada con 4 estrellas sobre 5

It was good

It was good , but struggled with delivery people they didn’t ring I had to chase then wait a long time . Also got charged double for my cabinet handles £800 instead of £400 and only got invoiced for half . Staff are lovely but whole experience needs to be slicker at those prices I’m afraid .

9 de mayo de 2025
Logotipo de Neptune - Chesham

Respuesta de Neptune - Chesham

Hi Jill,

I'm really sorry to hear about your experience — that’s never what we want for anyone. Your feedback is truly important, and I appreciate you taking the time to share it. We’re looking into what happened and will do our best to make sure it doesn’t happen again. I hope you’ll give us another chance in the future.

Warm regards
Neptune Chesham

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service

6 de mayo de 2025
Logotipo de Neptune - Chesham

Respuesta de Neptune - Chesham

Thank you for recognising our service. We look forward to welcoming you in the store again.

Valorada con 5 estrellas sobre 5

As beautiful as on the website

Easy to order online, you know with Neptune you can trust it will be as it looks on the website and great quality - also quick delivery.

30 de abril de 2025
Logotipo de Neptune - Chesham

Respuesta de Neptune - Chesham

Thank you for your kind words! We're delighted to hear you had a positive experience with our online ordering process and delivery. We strive to ensure our products are accurately represented online and delivered promptly.

Valorada con 5 estrellas sobre 5

Great quality products

Great quality products and super nice staff.

2 de mayo de 2025
Logotipo de Neptune - Chesham

Respuesta de Neptune - Chesham

Thank you for your kind words! We're thrilled to hear you enjoyed our products and staff.

Valorada con 5 estrellas sobre 5

Very helpful

Very helpful, efficient staff (in store and delivery) and great quality garden table.

29 de abril de 2025
Logotipo de Neptune - Chesham

Respuesta de Neptune - Chesham

Thank you for your kind words! We're so glad you were happy with the quality of the table and the service you received. We appreciate your feedback and hope to see you again soon.

Valorada con 5 estrellas sobre 5

A beautiful piece of furniture we know…

A beautiful piece of furniture we know will last a lifetime time and the delivery was perfect, the guys very helpfully put it in place for me, put it together and took away all of the rubbish. A wonderful experience.

29 de abril de 2025
Logotipo de Neptune - Chesham

Respuesta de Neptune - Chesham

Thank you for your kind words! We're thrilled to hear you're happy with your purchase and the delivery experience. We strive to provide our customers with the best possible service, and we're glad you found it to be a wonderful experience.

Valorada con 5 estrellas sobre 5

Very happy customer Just had fantastic service from Laura.

Just had fantastic service from Laura.
She listened, sorted me out swiftly and I have a new side table coming. Excellent job.
Previously I had called 3 other stores and whilst they did nothing wrong / they didn't offer to supply the table and arrange for me to collect it locally to save delivery cost as I live near head office - thank you Laura you deserved my business 💕

24 de abril de 2025
Opinión espontánea
Logotipo de Neptune - Chesham

Respuesta de Neptune - Chesham

We're so glad to hear about your positive experience with Laura. It sounds like she went above and beyond to help you find the perfect side table. We appreciate your kind words about her service and are thrilled that you chose to do business with us.

Valorada con 5 estrellas sobre 5

Wildwood Very helpful & welcoming in your…

Very helpful & welcoming in your Chesham store by all staff members which makes one very happy customer:)
Thankyou for all our amazing luxury paints purchased in store .

23 de abril de 2025
Logotipo de Neptune - Chesham

Respuesta de Neptune - Chesham

We are thrilled to hear about your positive experience in our Chesham store. Our team strives to provide exceptional customer service, and we're delighted that you found them helpful and welcoming. We appreciate your kind words and are glad you enjoyed your purchase of our luxury paints.

Valorada con 5 estrellas sobre 5

Cushions are a great hit

We checked out the cushions in store, bought one to check if it worked with the new decor. THe cushions were a great match and we bought another 5 which arrived within a few days. Great quality

18 de abril de 2025
Valorada con 5 estrellas sobre 5

My favorite store

My favorite store, I could come here every day ❤️

5 de abril de 2025
Opinión espontánea
Logotipo de Neptune - Chesham

Respuesta de Neptune - Chesham

Thank you so much for your kind words!

Valorada con 5 estrellas sobre 5

Treats galore even for the dog 😍

I visited Neptune today with my eldest daughter and doggy Heidi 🐶! We were served by lovely shop attendants and even managed to grab some fantastic Christmas bargains to boot! Even Heidi got a treat! Lovely experience

7 de abril de 2025
Opinión espontánea
Logotipo de Neptune - Chesham

Respuesta de Neptune - Chesham

We look forward to seeing you three again soon! Thank you!

Valorada con 5 estrellas sobre 5

Lovely store & team goes above & beyond

This is such a lovely store and the team are so accommodating - I stopped by over Christmas, desperate to pick up a specific decoration and with none left on the shop floor, the cashier went off scouring their in-store decorated trees to find one for me. A+ service.

14 de diciembre de 2024
Opinión espontánea
Logotipo de Neptune - Chesham

Respuesta de Neptune - Chesham

We are so glad we could help you find the right piece for your tree!

Valorada con 5 estrellas sobre 5

Our new bar stools look great in the…

Our new bar stools look great in the kitchen - and are so comfortable! Great support from the team at Chesham - and delivery was quick (next day but one - impressive!). Patsy was really helpful in sorting the delivery - thank you!

25 de marzo de 2025
Logotipo de Neptune - Chesham

Respuesta de Neptune - Chesham

Thank you so much for your kind words - we are over the moon that you are so happy with your new bar stools!

Valorada con 5 estrellas sobre 5

The service is always excellent

The service is always excellent. Warm welcome and very helpful in every way.

3 de abril de 2025
Opinión espontánea
Logotipo de Neptune - Chesham

Respuesta de Neptune - Chesham

We're very happy that you always have a pleasant experience at our store! Thank you!

Valorada con 5 estrellas sobre 5

I think you need to advertise more I…

I think you need to advertise more I live in Chorleywood have taken lots of people to Chesham as they did not know it was there

19 de marzo de 2025
Logotipo de Neptune - Chesham

Respuesta de Neptune - Chesham

Good Morning Carole,

Thank you so much for leaving us a review! We truly appreciate your feedback and will certainly look into ways we can increase local visibility for the 'Neptune' name, especially here in Chesham, so that more people can come and visit. We look forward to welcoming you again soon!

Neptune Chesham.

Valorada con 5 estrellas sobre 5

I absolutely love this shop!

I absolutely love this shop! It’s my special me time, where I am surrounded by beautiful things and positive energy. The staff are so helpful. They never try to up-sell but leave the furniture and accessories to sell themselves which isn’t difficult as the quality is fabulous. It may seem expensive but when you buy season after season you see how they blend products and colour schemes so that everything always feels in vogue. I recommend Chesham to my friends as I feel it has the friendliest staff and fabulous displays.

18 de marzo de 2025
Opinión espontánea
Logotipo de Neptune - Chesham

Respuesta de Neptune - Chesham

Good Morning Lauren,

Thank you so much for taking the time to leave us such a lovely review. We truly appreciate your kind words and are delighted to hear about your positive experience in the store. We look forward to welcoming you again soon!

Neptune Chesham

Valorada con 5 estrellas sobre 5

All round five star experience

We have been delighted with our Neptune kitchen. Every step of the way from initial planning and design to installation has been done to the highest standards. Any questions or concerns we might have were addressed immediately. Everyone we dealt with was pleasant, helpful and attentive. The final outcome is our dream kitchen.

15 de diciembre de 2024
Opinión espontánea
Logotipo de Neptune - Chesham

Respuesta de Neptune - Chesham

Good Morning Alison,

Thank you for taking the time to leave such a lovely review about your experience with your new kitchen. We're thrilled to hear that you were pleased with the high standards of service you received. We look forward to seeing you again in store soon!

Neptune Chesham

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