Neptune - Chester Opiniones 

157
TrustScore: 5 sobre 5

4,9

Chester Road, Bridge Trafford, CH2 4JR Chester, Cheshire, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The Chester store is lovely, easily accessible, plenty of parking and set out and staged beautifully. The large store allow you to see a large range of products. Staff very helpful and friendly.

Valorada con 5 estrellas sobre 5

Another super experience from Chester Neptune. From the In Store browsing, to the friendly assistants who helped us order 'on line' in store (if that makes sense!) The stores are always well lai... Ver más

Valorada con 5 estrellas sobre 5

Cautious in placing order in store due to previous disappointing experience. However, the assistant who placed my order and provided reassurance regarding follow up was very helpful and professional.... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We always have such a lovely experience at Neptune Chester. Every visit feels welcoming, and the team are consistently friendly, knowledgeable and happy to help without ever being pushy. This wee... Ver más


Información sobre la empresa

  1. Tienda de muebles
  2. Accesorios para muebles
  3. Tienda de mobiliario para jardín
  4. Diseñador de interiores
  5. Tienda de suministros de cocina
  6. Tienda de mobiliario para salones

Sobre Neptune - Chester

Escrito por la empresa

Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.

We’re Neptune.

We do what we do because we believe our designs can make your life that little bit happier, easier and better.

We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.

We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.

Reviews

At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.

Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.

Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.


Información de contacto

  • Chester Road, Bridge Trafford, CH2 4JR, Chester, Cheshire, Reino Unido

  • 01244 478 777

4,9

Excelente

TrustScore: 5 sobre 5

157 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(157)

2193 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Delivered on time excellent service and quality

Delivered on time , very courteously and the product as always, exceed expectation. A thoroughly excellent job all round and just in time for Christmas!

22 de diciembre de 2025
Logotipo de Neptune - Chester

Respuesta de Neptune - Chester

Thank you very much for your 5 star review, we hope you enjoyed your furniture an hope to see you again soon. Joe

Valorada con 5 estrellas sobre 5

Superb staff relations with customers

Superb staff relations with customers, very helpful advice, attractive store layout, quality products throughout.
A memorable shopping experience since discovering Neptune, both shopping in-store and in ordering a new kitchen from them with clear plans and advice.
In addition, excellent delivery staff who did everything to 100% satisfaction.
Recommended.

22 de diciembre de 2025
Logotipo de Neptune - Chester

Respuesta de Neptune - Chester

We're happy to hear that you enjoyed your shopping experience and found our staff helpful. It's great to know the kitchen plans and delivery met your expectations. Thank you for your recommendation! Joe

Valorada con 5 estrellas sobre 5

Alfi and Josh were very efficient and…

Alfi and Josh were very efficient and very friendly- was a pleasure to receive such a beautiful piece of furniture from a pair of cracking lads! Thank you!!

5 de diciembre de 2025
Opinión espontánea
Logotipo de Neptune - Chester

Respuesta de Neptune - Chester

We are happy to hear you had a lovely experience with our delivery team. many thanks Joe

Valorada con 5 estrellas sobre 5

We are always made very welcome by…

We are always made very welcome by Neptune Chester's warm, friendly and informative staff. Teresa's has provided us with great advice for our projects.

1 de diciembre de 2025
Logotipo de Neptune - Chester

Respuesta de Neptune - Chester

We're happy to hear that our team made you feel welcome and provided helpful advice for your projects. Hope to see you again soon Joe

Valorada con 5 estrellas sobre 5

Delighted as always with the quality of…

Delighted as always with the quality of Neptune’s product and customer service

21 de noviembre de 2025
Logotipo de Neptune - Chester

Respuesta de Neptune - Chester

We're happy you're delighted with our product quality and customer service. Many thanks for your review Joe

Valorada con 5 estrellas sobre 5

Quick delivery

Quick delivery, quality product. Happy customer

12 de noviembre de 2025
Logotipo de Neptune - Chester

Respuesta de Neptune - Chester

Hi Sophie! Thank you for your 5* feedback. We look forward to seeing you again soon either in store, or online. With warmest regards, Scott

Valorada con 5 estrellas sobre 5

Fantastic experience

Lovely, helpful ladies who placed our order and let us know everything we needed to know.
Neptune rang when expected to arrange delivery and the two gentleman who delivered took great care. Of course, we are thrilled with our purchases! Thank you.

20 de octubre de 2025
Valorada con 5 estrellas sobre 5

Arundel benches and cushions

I love the Arundel benches and cushions. You can feel the quality annd they anre very comfortable . Ordering from the Chester store was a dream and the delivery guys were exceptional. Came when they said and took away all the rubbish.

20 de octubre de 2025
Valorada con 5 estrellas sobre 5

Gorgeous

I could quite happily live in my local Neptune store; it’s gorgeous and if I could afford to replace everything in my house with Neptune furniture, fixtures, fittings and accessories, I certainly would. That said, I returned an online order recently because the item was a little more ‘rustic’ than I was expecting. However, on the whole, I’ve found Neptune products to be of excellent quality and superb design.

9 de octubre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent customer service

I ordered an outdoor sofa from Neptune Chester store. I wanted it delivered ready for a party. As the delivery team were unable to deliver it in time, Joe delivered it personally. This has to be amongst the best customer service I have ever received. A big Thank You!

12 de agosto de 2025
Opinión espontánea
Logotipo de Neptune - Chester

Respuesta de Neptune - Chester

Hello Paula, Thank you for your lovely review and I hope the party went well. Best wishes, Joe

Valorada con 5 estrellas sobre 5

The shop is a pleasure to visit

The shop is a pleasure to visit. The staff are friendly and helpful without constant sales pitch, lovely. Great products at a reasonable price.

28 de julio de 2025
Logotipo de Neptune - Chester

Respuesta de Neptune - Chester

Thank you very much for your 5 star review and hope to see you in store again soon. Many thanks, Chester Team

Valorada con 3 estrellas sobre 5

poor communication and delivery times

Communication and delivery times were very poor and slow. I had to chase 3-4 times to find out when delivery would be and it was then further delayed.
At point of purchase in store, I wasn't made aware of the delivery lead times.

14 de julio de 2025
Logotipo de Neptune - Chester

Respuesta de Neptune - Chester

We are very sorry for the delays experienced with your lighting and the communcation falling below standard. I hope the wall lights look lovely and see you in store soon. Kind regards, Chester Team

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