Neptune - Chester Opiniones 

162
•
TrustScore: 4.5 sobre 5

4,7

Chester Road, Bridge Trafford, CH2 4JR Chester, Cheshire, GB

•

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Lee and Tom delivered and assembled the large Chichester triple wardrobe. They both were very professional and deserve a special mention. Peter was very helpful from the Customer Service Dept to... Ver más

Valorada con 5 estrellas sobre 5

Cautious in placing order in store due to previous disappointing experience. However, the assistant who placed my order and provided reassurance regarding follow up was very helpful and professional.... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Another super experience from Chester Neptune. From the In Store browsing, to the friendly assistants who helped us order 'on line' in store (if that makes sense!) The stores are always well lai... Ver más

Valorada con 5 estrellas sobre 5

We always have such a lovely experience at Neptune Chester. Every visit feels welcoming, and the team are consistently friendly, knowledgeable and happy to help without ever being pushy. This wee... Ver más


Información sobre la empresa

  1. Tienda de muebles
  2. también en la categoría
  3. Accesorios para muebles
  4. Diseñador de interiores
  5. Tienda de mobiliario para jardín
  6. Tienda de mobiliario para salones
  7. Tienda de suministros de cocina

Sobre Neptune - Chester

Escrito por la empresa

Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.

We’re Neptune.

We do what we do because we believe our designs can make your life that little bit happier, easier and better.

We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.

We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.

Reviews

At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.

Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.

Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.


Información de contacto

  • Chester Road, Bridge Trafford, CH2 4JR, Chester, Cheshire, Reino Unido

  • 01244 478 777

4,7

Excelente

TrustScore: 4.5 sobre 5

162 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(162)

2169 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Lee and Craig were very helpful

Lee and Craig were very helpful. They let us know the night before of a delay the next day, as to not waste out time. Arrived when they said they would. Great customer service. Both very helpful and pleasant.

19 de marzo de 2026
Opinión espontánea
Logotipo de Neptune - Chester

Respuesta de Neptune - Chester

Thank you very much for your 5 star review and hope you enjoy your new Neptune Furniture.

Valorada con 5 estrellas sobre 5

Lovely experience

Lovely experience when you enter the store friendly staff who are happy to help Furniture displays are extremely well displayed, plenty of ranges to choose from and our furniture arrived quickly we where kept well informed of the delivery date and the delivery team where excellent too

9 de febrero de 2026
Valorada con 5 estrellas sobre 5

Delivered on time excellent service and quality

Delivered on time , very courteously and the product as always, exceed expectation. A thoroughly excellent job all round and just in time for Christmas!

22 de diciembre de 2025
Logotipo de Neptune - Chester

Respuesta de Neptune - Chester

Thank you very much for your 5 star review, we hope you enjoyed your furniture an hope to see you again soon. Joe

Valorada con 5 estrellas sobre 5

Superb staff relations with customers

Superb staff relations with customers, very helpful advice, attractive store layout, quality products throughout.
A memorable shopping experience since discovering Neptune, both shopping in-store and in ordering a new kitchen from them with clear plans and advice.
In addition, excellent delivery staff who did everything to 100% satisfaction.
Recommended.

22 de diciembre de 2025
Logotipo de Neptune - Chester

Respuesta de Neptune - Chester

We're happy to hear that you enjoyed your shopping experience and found our staff helpful. It's great to know the kitchen plans and delivery met your expectations. Thank you for your recommendation! Joe

Valorada con 5 estrellas sobre 5

Alfi and Josh were very efficient and…

Alfi and Josh were very efficient and very friendly- was a pleasure to receive such a beautiful piece of furniture from a pair of cracking lads! Thank you!!

5 de diciembre de 2025
Opinión espontánea
Logotipo de Neptune - Chester

Respuesta de Neptune - Chester

We are happy to hear you had a lovely experience with our delivery team. many thanks Joe

Valorada con 5 estrellas sobre 5

We are always made very welcome by…

We are always made very welcome by Neptune Chester's warm, friendly and informative staff. Teresa's has provided us with great advice for our projects.

1 de diciembre de 2025
Logotipo de Neptune - Chester

Respuesta de Neptune - Chester

We're happy to hear that our team made you feel welcome and provided helpful advice for your projects. Hope to see you again soon Joe

Valorada con 5 estrellas sobre 5

Delighted as always with the quality of…

Delighted as always with the quality of Neptune’s product and customer service

21 de noviembre de 2025
Logotipo de Neptune - Chester

Respuesta de Neptune - Chester

We're happy you're delighted with our product quality and customer service. Many thanks for your review Joe

Valorada con 5 estrellas sobre 5

Quick delivery

Quick delivery, quality product. Happy customer

12 de noviembre de 2025
Logotipo de Neptune - Chester

Respuesta de Neptune - Chester

Hi Sophie! Thank you for your 5* feedback. We look forward to seeing you again soon either in store, or online. With warmest regards, Scott

Valorada con 5 estrellas sobre 5

Fantastic experience

Lovely, helpful ladies who placed our order and let us know everything we needed to know.
Neptune rang when expected to arrange delivery and the two gentleman who delivered took great care. Of course, we are thrilled with our purchases! Thank you.

20 de octubre de 2025
Valorada con 5 estrellas sobre 5

Arundel benches and cushions

I love the Arundel benches and cushions. You can feel the quality annd they anre very comfortable . Ordering from the Chester store was a dream and the delivery guys were exceptional. Came when they said and took away all the rubbish.

20 de octubre de 2025
Valorada con 5 estrellas sobre 5

Gorgeous

I could quite happily live in my local Neptune store; it’s gorgeous and if I could afford to replace everything in my house with Neptune furniture, fixtures, fittings and accessories, I certainly would. That said, I returned an online order recently because the item was a little more ‘rustic’ than I was expecting. However, on the whole, I’ve found Neptune products to be of excellent quality and superb design.

9 de octubre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent customer service

I ordered an outdoor sofa from Neptune Chester store. I wanted it delivered ready for a party. As the delivery team were unable to deliver it in time, Joe delivered it personally. This has to be amongst the best customer service I have ever received. A big Thank You!

12 de agosto de 2025
Opinión espontánea
Logotipo de Neptune - Chester

Respuesta de Neptune - Chester

Hello Paula, Thank you for your lovely review and I hope the party went well. Best wishes, Joe

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