The Chester store is lovely, easily accessible, plenty of parking and set out and staged beautifully. The large store allow you to see a large range of products. Staff very helpful and friendly.
Localización
Cambiar localizaciónChester Road, Bridge Trafford, CH2 4JR Chester, Cheshire, GB
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Consulta las opiniones de los clientes
Another super experience from Chester Neptune. From the In Store browsing, to the friendly assistants who helped us order 'on line' in store (if that makes sense!) The stores are always well lai... Ver más
Cautious in placing order in store due to previous disappointing experience. However, the assistant who placed my order and provided reassurance regarding follow up was very helpful and professional.... Ver más
La empresa ha respondido
We always have such a lovely experience at Neptune Chester. Every visit feels welcoming, and the team are consistently friendly, knowledgeable and happy to help without ever being pushy. This wee... Ver más
Información sobre la empresa
- Tienda de muebles
- Accesorios para muebles
- Tienda de mobiliario para jardín
- Diseñador de interiores
- Tienda de suministros de cocina
- Tienda de mobiliario para salones
Sobre Neptune - Chester
Escrito por la empresa
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Información de contacto
Chester Road, Bridge Trafford, CH2 4JR, Chester, Cheshire, Reino Unido
- 01244 478 777
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Delivered on time excellent service and quality
Delivered on time , very courteously and the product as always, exceed expectation. A thoroughly excellent job all round and just in time for Christmas!

Respuesta de Neptune - Chester
Superb staff relations with customers
Superb staff relations with customers, very helpful advice, attractive store layout, quality products throughout.
A memorable shopping experience since discovering Neptune, both shopping in-store and in ordering a new kitchen from them with clear plans and advice.
In addition, excellent delivery staff who did everything to 100% satisfaction.
Recommended.

Respuesta de Neptune - Chester
Alfi and Josh were very efficient and…
Alfi and Josh were very efficient and very friendly- was a pleasure to receive such a beautiful piece of furniture from a pair of cracking lads! Thank you!!

Respuesta de Neptune - Chester
I was kept informed throughout the…
I was kept informed throughout the order process. Staff were very helpful during both visits to the store.

Respuesta de Neptune - Chester
We are always made very welcome by…
We are always made very welcome by Neptune Chester's warm, friendly and informative staff. Teresa's has provided us with great advice for our projects.

Respuesta de Neptune - Chester
Delighted as always with the quality of…
Delighted as always with the quality of Neptune’s product and customer service

Respuesta de Neptune - Chester

Respuesta de Neptune - Chester
Fantastic experience
Lovely, helpful ladies who placed our order and let us know everything we needed to know.
Neptune rang when expected to arrange delivery and the two gentleman who delivered took great care. Of course, we are thrilled with our purchases! Thank you.
Arundel benches and cushions
I love the Arundel benches and cushions. You can feel the quality annd they anre very comfortable . Ordering from the Chester store was a dream and the delivery guys were exceptional. Came when they said and took away all the rubbish.
Gorgeous
I could quite happily live in my local Neptune store; it’s gorgeous and if I could afford to replace everything in my house with Neptune furniture, fixtures, fittings and accessories, I certainly would. That said, I returned an online order recently because the item was a little more ‘rustic’ than I was expecting. However, on the whole, I’ve found Neptune products to be of excellent quality and superb design.
Goods were excellent quality
Goods were excellent quality
Quite expensive and delay with part of the order
Excellent customer service
I ordered an outdoor sofa from Neptune Chester store. I wanted it delivered ready for a party. As the delivery team were unable to deliver it in time, Joe delivered it personally. This has to be amongst the best customer service I have ever received. A big Thank You!

Respuesta de Neptune - Chester
The shop is a pleasure to visit
The shop is a pleasure to visit. The staff are friendly and helpful without constant sales pitch, lovely. Great products at a reasonable price.

Respuesta de Neptune - Chester
poor communication and delivery times
Communication and delivery times were very poor and slow. I had to chase 3-4 times to find out when delivery would be and it was then further delayed.
At point of purchase in store, I wasn't made aware of the delivery lead times.

Respuesta de Neptune - Chester
Excellent service as always
Excellent service as always. Beautiful store providing lots of ideas
Arrived promptly.Super paint
Arrived promptly, very well packaged.super paint.A dream to use.
Staff and Products exceptional
The staff are always exceptionally helpful and knowledgeable, it’s always a pleasure to shop there and the products on offer set them aside from their competitors.
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