The Chester store is lovely, easily accessible, plenty of parking and set out and staged beautifully. The large store allow you to see a large range of products. Staff very helpful and friendly.
Localización
Cambiar localizaciónChester Road, Bridge Trafford, CH2 4JR Chester, Cheshire, GB
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Consulta las opiniones de los clientes
Another super experience from Chester Neptune. From the In Store browsing, to the friendly assistants who helped us order 'on line' in store (if that makes sense!) The stores are always well lai... Ver más
Cautious in placing order in store due to previous disappointing experience. However, the assistant who placed my order and provided reassurance regarding follow up was very helpful and professional.... Ver más
La empresa ha respondido
We always have such a lovely experience at Neptune Chester. Every visit feels welcoming, and the team are consistently friendly, knowledgeable and happy to help without ever being pushy. This wee... Ver más
Información sobre la empresa
- Tienda de muebles
- Accesorios para muebles
- Tienda de mobiliario para jardín
- Diseñador de interiores
- Tienda de suministros de cocina
- Tienda de mobiliario para salones
Sobre Neptune - Chester
Escrito por la empresa
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Información de contacto
Chester Road, Bridge Trafford, CH2 4JR, Chester, Cheshire, Reino Unido
- 01244 478 777
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fantastic customer service
Received fantastic knowledgable customer service from JO, driven down from Glasgow on holiday and thought would pop in.

Respuesta de Neptune - Chester
Good experience
Very helpful when I was in the Chester Store, and the delivery people were most helpful, so an all round good experience.

Respuesta de Neptune - Chester
Wonderful team
The team at Chester have been wonderful providing ideas, support and encouragement for a project I am currently working on. Suzanne and India have helped me look at alternatives I would never have considered and I am so grateful to them and the rest of the team

Respuesta de Neptune - Chester
Very flexible with our delivery dates…
Very flexible with our delivery dates as we had to change it a number of times and the delivery drivers were excellent.
There is a slight damage, but Neptune took care of us and made the overall experience excellent

Respuesta de Neptune - Chester
What a beautiful store
The staff. They were so helpful, kind, patient and eased my stress by solving a tricky predicament.
Chester Neptune definitely has the A Team in store.

Respuesta de Neptune - Chester
Although there were initial problems…
Although there were initial problems with my order once the problem was identified everyone involved worked hard to resolve things. All staff were delightful

Respuesta de Neptune - Chester
Order was placed quickly and…Great service and product
Order was placed quickly and efficiently (so much nicer speaking to someone than ordering online!!!) Arrived when promised excellent quality product. Thank you

Respuesta de Neptune - Chester
Lovely store
Lovely store, beautifully presented. Absolutely thrilled with my picture. Modern but not too contemporary. The piece finishing piece for my utility room.

Respuesta de Neptune - Chester
Very pleasant and helpful staff in the…
Very pleasant and helpful staff in the Chester branch.
Also ordered on line had to query delivery date and the customer advisor was very helpful.
Love the shop!!!!

Respuesta de Neptune - Chester
Cautious in placing order in store due…
Cautious in placing order in store due to previous disappointing experience. However, the assistant who placed my order and provided reassurance regarding follow up was very helpful and professional. I placed my order on Monday and the item was delivered the following Friday. The team who made the delivery were excellent and I just could not fault how respectful they were. Five star service by both store and delivery teams. Thank you.

Respuesta de Neptune - Chester
Wonderful staff
Wonderful staff, they are so helpful and have totally changed my attitude to interior design

Respuesta de Neptune - Chester
Came into store a couple of weeks ago…
Came into store a couple of weeks ago but have been meaning to post a review of my experience since. Very warm, welcoming, and helpful staff regarding trying to choose amongst the many beautiful paint choices. Beautiful showroom, personally I would have liked to see more kitchen serve ware items that are available. Other than that 👌

Respuesta de Neptune - Chester
Great design and build service…
Great design and build service completed to a pre arranged programme.

Respuesta de Neptune - Chester
Lovely store with very friendly and…
Lovely store with very friendly and helpful staff.

Respuesta de Neptune - Chester
Great service
Great service. Called ahead to check if something was in stock, and had very efficient service once in store. The store is beautiful and well laid out with lots of inspiration!

Respuesta de Neptune - Chester
A kitchen for life
We had our hearts set on a dream Neptune kitchen ever since we first laid eyes on them. Having seen the quality of other kitchens out there, we knew we couldn’t settle for less but we used to think a Neptune kitchen would be out of reach or out of place in our little semi-detached home. To our delight, the cost was actually incredibly fair considering the quality and outstanding craftsmanship. It is well worth the extra investment - Neptune kitchens are build to last.
We finally took the plunge while adding a new extension to our home, opting for the Suffolk range in our kitchen and utility. Our designer, James, was the most helpful person throughout. He held numerous video calls with us, understood exactly what we wanted from our space, and put together a very well considered layout (also taking into account things we never would have), and dealing with our many questions. In addition to James, everyone else we have ever dealt with at Neptune - from the delivery drivers to to kitchen installer - have been incredibly friendly, helpful, and wonderful to speak to.
We are so happy with our kitchen and utility. The new spaces already feel like they have changed our lives.

Respuesta de Neptune - Chester
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