Neptune - Chichester Opiniones 

291
TrustScore: 5 sobre 5

4,8

Drayton Lane, Drayton, PO20 2EW Chichester, West Sussex, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Our experience of Neptune (Chichester store) and customer services has been fantastic. Every staff member has been super helpful and gone above and beyond to assist our home furnishings. The qual... Ver más

Valorada con 5 estrellas sobre 5

The staff are excellent. So helpful and friendly. Got exactly what I needed ordered and delivered super quickly. Fabulous- thank you for such top notch customer service

Valorada con 5 estrellas sobre 5

We are delighted with Neptune for a whole range of reasons however the exceptional level of service received within the store (Chichester for us), from customer services and the delivery teams i... Ver más

Valorada con 5 estrellas sobre 5

Kitchen delivered on time with great care and consideration from Lee & Craig. Great communication and service from the whole team so far


Información sobre la empresa

  1. Tienda de muebles
  2. Accesorios para muebles
  3. Tienda de mobiliario para jardín
  4. Diseñador de interiores
  5. Tienda de suministros de cocina
  6. Tienda de mobiliario para salones

Sobre Neptune - Chichester

Escrito por la empresa

Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.

We’re Neptune.

We do what we do because we believe our designs can make your life that little bit happier, easier and better.

We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.

We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.

Reviews

At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.

Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.

Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.


Información de contacto

  • Drayton Lane, Drayton, PO20 2EW, Chichester, West Sussex, Reino Unido

  • 01243 904417

4,8

Excelente

TrustScore: 5 sobre 5

291 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(291)

2209 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Good service as usual

Very polite and efficient delivery men. We love our new coffee table, all in A1 condition.

2 de noviembre de 2023
Logotipo de Neptune - Chichester

Respuesta de Neptune - Chichester

Hi Susan
Lovely to hear that everything went well, the table is in & being used! We look forward to seeing you soon
Best regards
Howard & the Chichester team

Valorada con 5 estrellas sobre 5

Home Design Service - Chichester Store

Home Design Service
We were really struggling with how to design our snug - we met with Helena to discuss how to create a cosy & relaxing area. Helena has been a complete joy to work with on this project. She really listened to us & beautifully captured what we were striving for. The finished snug is absolutely stunning & with the log burner lit, it really is rather special. Helena is so passionate about design, presented options that we wouldn’t have considered & incorporated a large old sofa that we wanted to keep. No pushy sales, just a desire to create the perfect space for us. We had a few glitches with cabinetry, Helena ensured that these were resolved very swiftly & didn’t either inconvenience or add to the timeframe.
The cherry on the top was Helena styling the finished snug with a sprinkle of Neptune magic!
I can’t recommend Helena or the Home Design Service enough, I had wondered if this service was for those who live in large homes with vast budgets, not at all; our small project was clearly as important to Neptune.
Excellent communication throughout, endless passion & patience (with me) - Helena is the perfect Neptune Ambassador.

25 de octubre de 2023
Opinión espontánea
Logotipo de Neptune - Chichester

Respuesta de Neptune - Chichester

Hi Sian
Thank you so much for spending the time to write that up, it really means the world to us all to hear that. We all know how much Helena put into her role, and how much she cares for her clients. She said to me over the weekend that she's actually quite disappointed that your project has finished, she enjoyed working with you that much.
We look forward to seeing you & Ian in the store soon
Best regards
Howard

Valorada con 5 estrellas sobre 5

Excellent Customer Service

We visited the Chichester Neptune branch today and purchased a table lamp. We were very impressed with the service we received from Debs and Andie. They took great care and detail responding to all our questions which we much appreciated.

22 de octubre de 2023
Opinión espontánea
Logotipo de Neptune - Chichester

Respuesta de Neptune - Chichester

Hi Lesley

Thanks for the kind words! We're very lucky to have Debs & Andie, and they'll be made up to hear they could be of help.

Regards

Howard

Valorada con 5 estrellas sobre 5

Excellent service and quality

Excellent service and quality. Friendly staff, helpful advice by the designer and an excellent quality product.

12 de octubre de 2023
Logotipo de Neptune - Chichester

Respuesta de Neptune - Chichester

Hi Elizabeth
Thanks for the kind words. Hopefully everything arrived ok, we look forward to seeing you back in store soon!
Howard & the Chichester team

Valorada con 5 estrellas sobre 5

Myself and a friend went to a cooking demonstration …

Myself and a friend went to a cooking demonstration today at Neptune Chichester our first experience. We both throughly enjoyed it. We were greeted with coffee whilst being shown through to a kitchen area. The demonstration was being taken by Becky Wilkinson a lovely lady who is a professional cook and home economist and works with many well known chefs. She made Five Veg Dhal, Vegetable Shaksuka with Feta & Rose Harissa followed byPomegranate & Orange cake. All 3 dishes we were served to try along with a glass of Prosecco. They were all absolutely delicious. We were given a recipe booklet with them in to take home so we can cook them ourselves. We were also given a Neptune candle. It cost £20 per person so really good value. Becky was on hand to answer any questions afterwards. I highly recommend this event which they hold seasonally.

11 de octubre de 2023
Opinión espontánea
Logotipo de Neptune - Chichester

Respuesta de Neptune - Chichester

Hi Tina

Unfortunately I wasn't in store that day, but reading your review has made me quite hungry! Knowing Becky, I'm sure it must of been a fun event.

Thank you for the lovely review, I'll ensure the team get to see it.

Regards

Howard & the Chichester team

Valorada con 5 estrellas sobre 5

Cookery demonstration with Becky…

Cookery demonstration with Becky Wilkinson. What a fabulous morning ! Becky was wonderful - fun, informative and charming. Neptune staff so engaged and helpful. What a great store (great location too and the food was delicious 😋). 10/10

11 de octubre de 2023
Opinión espontánea
Logotipo de Neptune - Chichester

Respuesta de Neptune - Chichester

Hi Heather

Thank you for the lovely review! Becky is wonderful isn't she? Great to hear that the store team were able to help too, they'll be very happy to know of your feedback.

Best regards

Howard & the Chichester team

Valorada con 5 estrellas sobre 5

Neptune Chichester and Becky Wilkinson

Just finished tasting the delicious results of a fabulous cooking demonstration with Becky Wilkinson at Neptune Chichester.
Love Becky’s recipes, the Neptune Kitchens and the Chichester store.
Becky and the Neptune staff are wonderfully friendly. It’s such a beautiful place… if only I could live there.

11 de octubre de 2023
Opinión espontánea
Logotipo de Neptune - Chichester

Respuesta de Neptune - Chichester

Hi

Thank you for the lovely review. Becky does run wonderful events, with such great food & always enormous fun!

Best regards

Howard & the Chichester team

Valorada con 5 estrellas sobre 5

Excellent staff at Chichester

Excellent staff at Chichester. Jenny helped us and was charming a very good asset for your company

10 de octubre de 2023
Logotipo de Neptune - Chichester

Respuesta de Neptune - Chichester

Hi Diana

Thanks for the feedback. It's great to hear the staff were able to help. I've been on holiday but I can see that Jenny has been made aware of your review, she'll be delighted to hear this. We're very lucky to have her with us, she's take great pride in what she does so this will mean a lot to her.

Thanks again

Howard & the Chichester team

Valorada con 5 estrellas sobre 5

Regulars from the New Forest

We travel from the New Forest to visit this store. Beautiful store in a beautiful setting with a great deal of interior inspiration. Staff are always welcoming and friendly, they take a genuine interest in your projects and offer valuable suggestions and advice.

8 de octubre de 2023
Opinión espontánea
Logotipo de Neptune - Chichester

Respuesta de Neptune - Chichester

Hi Clare
Kinga & Debs have told me that they enjoyed talking to you, and I believe Jenny has also spent time with you recently. We're so pleased that we can make your journey worthwhile, let us know in advance next time & we'll get some cake in!
Best regards
Howard & the Chichester team

Valorada con 5 estrellas sobre 5

Excellent advice

Very knowledgeable and listened to what I was thinking of and then made constructive and very good suggestions! Very happy with Helena's approach and ideas which will be implemented. Thank you

6 de octubre de 2023
Opinión espontánea
Logotipo de Neptune - Chichester

Respuesta de Neptune - Chichester

Hi
Thanks for the feedback, so great to know Helena's skills are noticed! I know Helena really enjoyed herself with you, so she'll be delighted to hear this.
Best regards
Howard & the Chichester team

Valorada con 5 estrellas sobre 5

Superb service and wonderful experience…

Superb service and wonderful experience again, staff always willing to take the time to help customers make the right decisions. Thank you

23 de septiembre de 2023
Opinión espontánea
Logotipo de Neptune - Chichester

Respuesta de Neptune - Chichester

Hi Mr Summerhayes

Thank you very much for taking the time to leave us your feedback. It's great to hear that we were able to help you, I'll ensure the team are aware of your kind words. We look forward to seeing you soon!

Best regards

Howard & the Chichester team

Valorada con 5 estrellas sobre 5

We are delighted with our lovely…

We are delighted with our lovely Suffolk kitchen. Special thanks to Sophie from the Chichester store who was a massive help from start to finish, Ian our project Manager and Ian our fitter. Many thanks...Neil & Melissa

1 de marzo de 2023
Opinión espontánea
Logotipo de Neptune - Chichester

Respuesta de Neptune - Chichester

Hi Neil & Melissa
That's great to hear, thanks for letting us know. I'll make sure to let Sophie & both Ian's know. We look forward to seeing you both back in store soon.
Best regards
Howard & the Chichester team

Valorada con 5 estrellas sobre 5

Flower arranging

Really helpful staff advising me on my flower stem and vase choice

9 de septiembre de 2023
Opinión espontánea
Logotipo de Neptune - Chichester

Respuesta de Neptune - Chichester

Dear Anne, Thank you for taking the time to leave a lovely review. We look forward to welcoming you back to Neptune Chichester in the future. Best wishes Victoria

Valorada con 5 estrellas sobre 5

Neptune in Chichester is an absolute…

Neptune in Chichester is an absolute delight to visit. The beautifully designed showroom displays their wonderful range of furniture and home accessories so well. Excellent customer service, staff are so helpful especially Jo and Helena who really helped us on our visit recently. Would thoroughly recommend a visit.

1 de agosto de 2023
Opinión espontánea
Logotipo de Neptune - Chichester

Respuesta de Neptune - Chichester

Hi Lauren,

Thank you so much for your lovely feedback about our showroom and team members, Jo and Helena.

We hope you can pop by and see us again very soon.

Best wishes,

Gemma and the team at Neptune, Chichester

Valorada con 2 estrellas sobre 5

A disappointing candle

Purchased a nice candle in April. The wick has burned right down to the bottom leaving around 60% of the wax behind. It now doesn’t light. I politely requested their comments about this deficient item (we know Neptune candles are not cheap, but we love the fragrance) as we are fairly proficient with a range of candles in our home and we’ve not encountered this before. To be replied to with ‘read the instructions’ (I paraphrase a little) is not overly helpful …. I’ve reviewed Neptune very positively in the past so sadly this is an exception.

3 de agosto de 2023
Opinión espontánea
Logotipo de Neptune - Chichester

Respuesta de Neptune - Chichester

Dear Keith,

Thank you for taking the time to write your feedback. I know our colleague, Brannagh has been helping you reach a resolution and I'm delighted that you are happy with the outcome.
As a loyal customer to our showroom, we look forward to having you visit us again very soon.

Best wishes,

Gemma
Store Leader, Neptune Chichester

Valorada con 1 estrellas sobre 5

Went in but didn’t stay as no one…

Went in but didn’t stay as no one acknowledged us, not even good morning or hello. After walking round decided to leave, the general atmosphere was not good, quite funereal!

31 de julio de 2023
Opinión espontánea
Logotipo de Neptune - Chichester

Respuesta de Neptune - Chichester

Dear Marion,
I appreciate you taking the time to write your review,, we do welcome all types of feedback, good and bad and we’re always eager to understand what we can do better. I would be keen to understand your experience in a little more detail as this is more than disappointing to read and not reflective of our usual service and standards that we strive so highly for, and that our overall 4.9 Trustpilot score demonstrates.

I am very sorry to have to read that we didn’t meet your expectations on your visit and we’d love the opportunity to put it right.

Please do contact me if you are happy to discuss either by calling the store on 01243 904417 or email gemma.duke@neptune.com.

Best wishes,

Gemma
Store Leader at Chichester

Valorada con 5 estrellas sobre 5

Beautiful showrooms

Beautiful showrooms with very helpful, pleasant staff. very much enjoyed making our purchase & looking forward to receiving later in the year.

11 de julio de 2023
Logotipo de Neptune - Chichester

Respuesta de Neptune - Chichester

Hi Mr & Mrs Collis
Thanks for the review, lovely to hear. I can see that your sofa & armchair are on track, but you should have your lamp by now - was everything ok?
We look forward to seeing you soon, but in the meanwhile, enjoy the rest of the 'summer'!
Regards
Howard & the Chichester team

Valorada con 5 estrellas sobre 5

Love the product and our local store at…

Love the product and our local store at Chichester

24 de julio de 2023
Logotipo de Neptune - Chichester

Respuesta de Neptune - Chichester

Hello Fiona,

Thank you for taking the time to write your review, we really appreciate it. We hope to see you again in store very soon.

Best wishes,

Gemma and all the Team at Neptune, Chichester

Valorada con 5 estrellas sobre 5

Mood Board Workshop

A brilliant workshop with Helena creating a mood board for a potential decorating project with the benefit of her expertise with co-ordinating colours, encouraging you to be more adventurous with colour and helping to select matching fabrics and accessories. Great hosting again by Neptune.

22 de julio de 2023
Opinión espontánea
Logotipo de Neptune - Chichester

Respuesta de Neptune - Chichester

Hi Chris
We're so glad you enjoyed it, I know that Helena did. So she'll be delighted to hear this feedback, thank you!
Best regards
Howard & the Chichester team

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