Our experience of Neptune (Chichester store) and customer services has been fantastic. Every staff member has been super helpful and gone above and beyond to assist our home furnishings. The qual... Ver más
Localización
Cambiar localizaciónDrayton Lane, Drayton, PO20 2EW Chichester, West Sussex, GB
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Consulta las opiniones de los clientes
The staff are excellent. So helpful and friendly. Got exactly what I needed ordered and delivered super quickly. Fabulous- thank you for such top notch customer service
We are delighted with Neptune for a whole range of reasons however the exceptional level of service received within the store (Chichester for us), from customer services and the delivery teams i... Ver más
Kitchen delivered on time with great care and consideration from Lee & Craig. Great communication and service from the whole team so far
Información sobre la empresa
- Tienda de muebles
- Accesorios para muebles
- Tienda de mobiliario para jardín
- Diseñador de interiores
- Tienda de suministros de cocina
- Tienda de mobiliario para salones
Sobre Neptune - Chichester
Escrito por la empresa
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Información de contacto
Drayton Lane, Drayton, PO20 2EW, Chichester, West Sussex, Reino Unido
- 01243 904417
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Good service as usual
Very polite and efficient delivery men. We love our new coffee table, all in A1 condition.

Respuesta de Neptune - Chichester
Home Design Service - Chichester Store
Home Design Service
We were really struggling with how to design our snug - we met with Helena to discuss how to create a cosy & relaxing area. Helena has been a complete joy to work with on this project. She really listened to us & beautifully captured what we were striving for. The finished snug is absolutely stunning & with the log burner lit, it really is rather special. Helena is so passionate about design, presented options that we wouldn’t have considered & incorporated a large old sofa that we wanted to keep. No pushy sales, just a desire to create the perfect space for us. We had a few glitches with cabinetry, Helena ensured that these were resolved very swiftly & didn’t either inconvenience or add to the timeframe.
The cherry on the top was Helena styling the finished snug with a sprinkle of Neptune magic!
I can’t recommend Helena or the Home Design Service enough, I had wondered if this service was for those who live in large homes with vast budgets, not at all; our small project was clearly as important to Neptune.
Excellent communication throughout, endless passion & patience (with me) - Helena is the perfect Neptune Ambassador.

Respuesta de Neptune - Chichester
Excellent Customer Service
We visited the Chichester Neptune branch today and purchased a table lamp. We were very impressed with the service we received from Debs and Andie. They took great care and detail responding to all our questions which we much appreciated.

Respuesta de Neptune - Chichester
Excellent service and quality
Excellent service and quality. Friendly staff, helpful advice by the designer and an excellent quality product.

Respuesta de Neptune - Chichester
Myself and a friend went to a cooking demonstration …
Myself and a friend went to a cooking demonstration today at Neptune Chichester our first experience. We both throughly enjoyed it. We were greeted with coffee whilst being shown through to a kitchen area. The demonstration was being taken by Becky Wilkinson a lovely lady who is a professional cook and home economist and works with many well known chefs. She made Five Veg Dhal, Vegetable Shaksuka with Feta & Rose Harissa followed byPomegranate & Orange cake. All 3 dishes we were served to try along with a glass of Prosecco. They were all absolutely delicious. We were given a recipe booklet with them in to take home so we can cook them ourselves. We were also given a Neptune candle. It cost £20 per person so really good value. Becky was on hand to answer any questions afterwards. I highly recommend this event which they hold seasonally.

Respuesta de Neptune - Chichester
Cookery demonstration with Becky…
Cookery demonstration with Becky Wilkinson. What a fabulous morning ! Becky was wonderful - fun, informative and charming. Neptune staff so engaged and helpful. What a great store (great location too and the food was delicious 😋). 10/10

Respuesta de Neptune - Chichester
Neptune Chichester and Becky Wilkinson
Just finished tasting the delicious results of a fabulous cooking demonstration with Becky Wilkinson at Neptune Chichester.
Love Becky’s recipes, the Neptune Kitchens and the Chichester store.
Becky and the Neptune staff are wonderfully friendly. It’s such a beautiful place… if only I could live there.

Respuesta de Neptune - Chichester
Excellent staff at Chichester
Excellent staff at Chichester. Jenny helped us and was charming a very good asset for your company

Respuesta de Neptune - Chichester
Regulars from the New Forest
We travel from the New Forest to visit this store. Beautiful store in a beautiful setting with a great deal of interior inspiration. Staff are always welcoming and friendly, they take a genuine interest in your projects and offer valuable suggestions and advice.

Respuesta de Neptune - Chichester
Excellent advice
Very knowledgeable and listened to what I was thinking of and then made constructive and very good suggestions! Very happy with Helena's approach and ideas which will be implemented. Thank you

Respuesta de Neptune - Chichester
Superb service and wonderful experience…
Superb service and wonderful experience again, staff always willing to take the time to help customers make the right decisions. Thank you

Respuesta de Neptune - Chichester
We are delighted with our lovely…
We are delighted with our lovely Suffolk kitchen. Special thanks to Sophie from the Chichester store who was a massive help from start to finish, Ian our project Manager and Ian our fitter. Many thanks...Neil & Melissa

Respuesta de Neptune - Chichester
Flower arranging
Really helpful staff advising me on my flower stem and vase choice

Respuesta de Neptune - Chichester
A beautiful shop with lovely helpful…
A beautiful shop with lovely helpful staff. Really a treat to visit.

Respuesta de Neptune - Chichester
Neptune in Chichester is an absolute…
Neptune in Chichester is an absolute delight to visit. The beautifully designed showroom displays their wonderful range of furniture and home accessories so well. Excellent customer service, staff are so helpful especially Jo and Helena who really helped us on our visit recently. Would thoroughly recommend a visit.

Respuesta de Neptune - Chichester
A disappointing candle
Purchased a nice candle in April. The wick has burned right down to the bottom leaving around 60% of the wax behind. It now doesn’t light. I politely requested their comments about this deficient item (we know Neptune candles are not cheap, but we love the fragrance) as we are fairly proficient with a range of candles in our home and we’ve not encountered this before. To be replied to with ‘read the instructions’ (I paraphrase a little) is not overly helpful …. I’ve reviewed Neptune very positively in the past so sadly this is an exception.

Respuesta de Neptune - Chichester
Went in but didn’t stay as no one…
Went in but didn’t stay as no one acknowledged us, not even good morning or hello. After walking round decided to leave, the general atmosphere was not good, quite funereal!

Respuesta de Neptune - Chichester
Beautiful showrooms
Beautiful showrooms with very helpful, pleasant staff. very much enjoyed making our purchase & looking forward to receiving later in the year.

Respuesta de Neptune - Chichester
Love the product and our local store at…
Love the product and our local store at Chichester

Respuesta de Neptune - Chichester
Mood Board Workshop
A brilliant workshop with Helena creating a mood board for a potential decorating project with the benefit of her expertise with co-ordinating colours, encouraging you to be more adventurous with colour and helping to select matching fabrics and accessories. Great hosting again by Neptune.

Respuesta de Neptune - Chichester
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