The two gentlemen who delivered the Neptune furniture were very efficient and informative. They installed the unit and took away the packaging. They explained the warranty and showed us how to adjus... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
The two gentlemen who delivered the Neptune furniture were very efficient and informative. They installed the unit and took away the packaging. They explained the warranty and showed us how to adjus... Ver más
La empresa ha respondido
Great delivery by Alfi and Josh . Shoes covered , furniture unpacked, packaging all taken away and my furniture carried upstairs to the room of my choice! No mess ! Thank you - first class service a... Ver más
Everything perfect! Delighted with our new dining table, chairs, benches and sideboard, couldn’t be happier. Received excellent service when ordering through the York store and Alfi & Josh were an... Ver más
La empresa ha respondido
Shane and Joe delivered some of our Neptune items this morning and they were two of the most professional, courteous gentlemen you could wish to meet. They were friendly, polite and nothing was too mu... Ver más
La empresa ha respondido
Escrito por la empresa
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Malton Road, YO32 9TW, York, North Yorkshire, Reino Unido
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
We visited the York store and were helped by a gentleman who I chatted to about my old mini (I think his was the newer one in the car park) and he answered lots & lots of questions that we had about the flooring, and also the modular Chawton range of furniture.
Went out of his way (supported by his colleagues too) to get samples, recommend a floor fitter that they use in store & for their own properties, give details that weren't immediately obvious.
What I loved was there was no hard sell, no "buy it today and we will give you x% off but make your decision now" (although the furniture isn't cheap so a few percent off would be great). We just got quiet, helpful, calm, knowledgeable competence.
A great in store experience

Respuesta de Neptune - York
Great selection of quality products for your home.
Purchase arrived on time and well packaged.
Just awaiting another product to arrive this week.

Respuesta de Neptune - York
The service and customer care received at Neptune York, is second to none! They listen to what you are trying to achieve and guide you in making the right choices.

Respuesta de Neptune - York
The Neptune Home Design service was excellent from start to finish. Leila could not have been more accommodating, she came up with a timeless and stylish collection for me which we tweaked together and resulted in a fabulous home makeover. All communication was on point and the delivery team were exemplary. I wouldn’t hesitate to recommend Neptune and in particular Leila. She clearly loves what she does and I felt confident with her ability to deliver a great design, thank you!

Respuesta de Neptune - York
Absolutely love my dining table.
Exceptionally well made. Beautiful colour and finish.

Respuesta de Neptune - York
We are thrilled with our new living area!
Leila guided us through the design process and has been supportive from the beginning. At our initial meeting she learned of our preferences with regards to colours and style, she then transformed our expectations into a beautiful, comfortable and welcoming space. Thank you for all your help and support, you really have been brilliant!

Respuesta de Neptune - York
The Neptune products are good quality and well designed for on trend house lovers

Respuesta de Neptune - York

Respuesta de Neptune - York
Amazing atmosphere and room layouts. Nothing to dislike.
Bringing my Kitchen up to Date:
Painting my kitchen was a big project because I wanted to paint the units as well as the walls etc so I was looking round Neptune York for inspiration when I got into conversation with Bryony. I sent her photos and she suggesting a colour scheme with which I am delighted. She could not have been more helpful or supportive.

Respuesta de Neptune - York
Quick delivery time and helpful delivery company.
Well packaged and great choice of items.
Quality was great and good range of unusual products.

Respuesta de Neptune - York
I had a query at the York Neptune store regarding my recharging lamps. I received great service and replacement chargers two days later. I didn’t get the gentleman’s name but he was great, friendly and professional. Delighted customer.

Respuesta de Neptune - York

Respuesta de Neptune - York
Stunning Store and the staff incredibly helpful, especially Michael.
He helped us choose our lovely new rug and helpful with advise on other products.

Respuesta de Neptune - York
I’ve shopped there several times now and usually the staff are ok. Not tremendously friendly considering what things cost, but ok. However, called there last week (Monday) and they were shockingly rude/disinterested. Great shame really. Not sure I’ll bother again.

Respuesta de Neptune - York
Fantastic customer support and lovely members of staff from sales through to delivery

Respuesta de Neptune - York
Neptune is always our go to place for all our home Furniture.The products and service from store through to delivery is first class.

Respuesta de Neptune - York
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.