Neptune - York Opiniones 

372
TrustScore: 5 sobre 5

4,8

Malton Road, YO32 9TW York, North Yorkshire, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The two gentlemen who delivered the Neptune furniture were very efficient and informative. They installed the unit and took away the packaging. They explained the warranty and showed us how to adjus... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Great delivery by Alfi and Josh . Shoes covered , furniture unpacked, packaging all taken away and my furniture carried upstairs to the room of my choice! No mess ! Thank you - first class service a... Ver más

Valorada con 5 estrellas sobre 5

Everything perfect! Delighted with our new dining table, chairs, benches and sideboard, couldn’t be happier. Received excellent service when ordering through the York store and Alfi & Josh were an... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Shane and Joe delivered some of our Neptune items this morning and they were two of the most professional, courteous gentlemen you could wish to meet. They were friendly, polite and nothing was too mu... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de muebles
  2. Accesorios para muebles
  3. Tienda de mobiliario para jardín
  4. Diseñador de interiores
  5. Tienda de suministros de cocina
  6. Tienda de mobiliario para salones

Sobre Neptune - York

Escrito por la empresa

Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.

We’re Neptune.

We do what we do because we believe our designs can make your life that little bit happier, easier and better.

We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.

We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.

Reviews

At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.

Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.

Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.


Información de contacto

  • Malton Road, YO32 9TW, York, North Yorkshire, Reino Unido

  • 01904 231870

4,8

Excelente

TrustScore: 5 sobre 5

372 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(372)

2201 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Neptune York

We visited the York store and were helped by a gentleman who I chatted to about my old mini (I think his was the newer one in the car park) and he answered lots & lots of questions that we had about the flooring, and also the modular Chawton range of furniture.

Went out of his way (supported by his colleagues too) to get samples, recommend a floor fitter that they use in store & for their own properties, give details that weren't immediately obvious.

What I loved was there was no hard sell, no "buy it today and we will give you x% off but make your decision now" (although the furniture isn't cheap so a few percent off would be great). We just got quiet, helpful, calm, knowledgeable competence.

A great in store experience

6 de enero de 2024
Opinión espontánea
Logotipo de Neptune - York

Respuesta de Neptune - York

Good Morning SR
Thank you for your lovely review and 5 stars. Always happy to know of a happy in store experience and hope we can help again in the future.
Kindest regards
Audra

Valorada con 5 estrellas sobre 5

Great selection of quality products for…

Great selection of quality products for your home.
Purchase arrived on time and well packaged.
Just awaiting another product to arrive this week.

5 de enero de 2024
Logotipo de Neptune - York

Respuesta de Neptune - York

Hi Chris

Thank you so much for the 5 star review. Always good to hear when customers are happy. Hope to see you again soon.

Kindest regards
Michael, Audra and Team

Valorada con 5 estrellas sobre 5

Excellent Customer Service

The service and customer care received at Neptune York, is second to none! They listen to what you are trying to achieve and guide you in making the right choices.

16 de diciembre de 2023
Logotipo de Neptune - York

Respuesta de Neptune - York

Good Morning Mrs Aston
Thank you for the 5 stars and comments. Hope you have had a lovely Christmas and hope to see you in store again soon.
Kindest regards
Audra

Valorada con 5 estrellas sobre 5

The Neptune Home Design service was seamless, thank you Leila for transforming my home!

The Neptune Home Design service was excellent from start to finish. Leila could not have been more accommodating, she came up with a timeless and stylish collection for me which we tweaked together and resulted in a fabulous home makeover. All communication was on point and the delivery team were exemplary. I wouldn’t hesitate to recommend Neptune and in particular Leila. She clearly loves what she does and I felt confident with her ability to deliver a great design, thank you!

11 de septiembre de 2023
Opinión espontánea
Logotipo de Neptune - York

Respuesta de Neptune - York

Good Morning Catherine
Thank you for the 5 stars and lovely review.
I am so pleased you are happy with your home makeover and I will pass your comments on to Leila.
Kindest regards
Audra

Valorada con 5 estrellas sobre 5

Absolutely love my dining table

Absolutely love my dining table.
Exceptionally well made. Beautiful colour and finish.

14 de diciembre de 2023
Logotipo de Neptune - York

Respuesta de Neptune - York

Good Afternoon Mrs Foster
Thank you for your review and the 5 stars. Happy to hear you are pleased with your table. Have a lovely Christmas.
Kindest regards
Audra

Valorada con 5 estrellas sobre 5

We are thrilled with our new living…

We are thrilled with our new living area!
Leila guided us through the design process and has been supportive from the beginning. At our initial meeting she learned of our preferences with regards to colours and style, she then transformed our expectations into a beautiful, comfortable and welcoming space. Thank you for all your help and support, you really have been brilliant!

20 de julio de 2023
Opinión espontánea
Logotipo de Neptune - York

Respuesta de Neptune - York

Good Afternoon
Thank you for your lovely review and 5 stars. I will pass on your comments to Leila. so pleased to hear you are happy with your new living space its sounds fabulous.
Kindest regards
Audra

Valorada con 5 estrellas sobre 5

Quick and efficient delivery, good quality product

The Neptune products are good quality and well designed for on trend house lovers

11 de diciembre de 2023
Logotipo de Neptune - York

Respuesta de Neptune - York

Dear Anna, thank you so much for your review - we are so grateful and I'm so happy to hear you have had such a positive experience. Warmest regards, Amy F

Valorada con 5 estrellas sobre 5

Perfect service

Perfect service, beautiful product. Highly recommend Neptune.

27 de noviembre de 2023
Logotipo de Neptune - York

Respuesta de Neptune - York

Hello Caroline, thank you so much for taking the time to leave your review. We are delighted to hear your received such perfect service and we hope you are loving your product! Warmest regards, Amy F

Valorada con 5 estrellas sobre 5

PRODUCT IS FANTASTIC

22 de noviembre de 2023
Logotipo de Neptune - York

Respuesta de Neptune - York

Hello David, I am delighted to hear you are loving our product. Thank you ever so much for your review. Warmest regards, Amy F

Valorada con 5 estrellas sobre 5

Bringing my Kitchen up to Date:

Bringing my Kitchen up to Date:

Painting my kitchen was a big project because I wanted to paint the units as well as the walls etc so I was looking round Neptune York for inspiration when I got into conversation with Bryony. I sent her photos and she suggesting a colour scheme with which I am delighted. She could not have been more helpful or supportive.

17 de noviembre de 2023
Opinión espontánea
Logotipo de Neptune - York

Respuesta de Neptune - York

Good Afternoon Elaine
Thank you for the great review and 5 stars. Your comments have been passed on to Bryony, and we are happy to hear you are pleased with the colour's for your kitchen update. Hope to see you in store again soon.
Kindest regards
Audra

Valorada con 5 estrellas sobre 5

Quick delivery time and helpful…

Quick delivery time and helpful delivery company.
Well packaged and great choice of items.
Quality was great and good range of unusual products.

14 de noviembre de 2023
Logotipo de Neptune - York

Respuesta de Neptune - York

Good afternoon Peter
Thank you for the review and 5 stars. Good to hear you like our products and your delivery went well.
Kindest regards
Audra

Valorada con 5 estrellas sobre 5

Great service

I had a query at the York Neptune store regarding my recharging lamps. I received great service and replacement chargers two days later. I didn’t get the gentleman’s name but he was great, friendly and professional. Delighted customer.

1 de noviembre de 2023
Logotipo de Neptune - York

Respuesta de Neptune - York

Good morning Jan
Thank you for the lovely review and 5 stars, glad we could help with your lamps.
Kindest regards
Audra

Valorada con 5 estrellas sobre 5

Customer service

Above and beyond patient customer service

11 de octubre de 2023
Logotipo de Neptune - York

Respuesta de Neptune - York

Hi Lisa,

Thank you for the lovely review and we hope the painting is looking good. We hope to see you in store again soon.

Many thanks
Michael

Valorada con 5 estrellas sobre 5

Stunning Store and the staff incredibly…

Stunning Store and the staff incredibly helpful, especially Michael.
He helped us choose our lovely new rug and helpful with advise on other products.

2 de octubre de 2023
Logotipo de Neptune - York

Respuesta de Neptune - York

Hi Lesley, thank you so much for the lovely review, really appreciate it. I hope your happy with the new rug and it compliments the rest of the room well.
Hope to see you soon.
Michael

Valorada con 1 estrellas sobre 5

Rude Staff!

I’ve shopped there several times now and usually the staff are ok. Not tremendously friendly considering what things cost, but ok. However, called there last week (Monday) and they were shockingly rude/disinterested. Great shame really. Not sure I’ll bother again.

25 de septiembre de 2023
Opinión espontánea
Logotipo de Neptune - York

Respuesta de Neptune - York

Good afternoon Susan
Thank you for the review, we are always interested to hear good and bad reports from our customers. We pride ourselves for our customer service and I cannot apologise enough for this not being shown to you when you visited the store.
If you would like to discuss further, please feel free to call Michael or myself on 01904 231870
Kindest Regards
Audra

Valorada con 5 estrellas sobre 5

Very good packing

28 de septiembre de 2023
Logotipo de Neptune - York

Respuesta de Neptune - York

Dear Raymond

Thank you so much for the 5 star review, pleased to hear everything arrived nicely.

Kind regards
Michael & Team

Valorada con 5 estrellas sobre 5

Fantastic customer support and lovely…

Fantastic customer support and lovely members of staff from sales through to delivery

25 de septiembre de 2023
Logotipo de Neptune - York

Respuesta de Neptune - York

Good Afternoon Mr Green
Thank you for the 5 stars and comments, always great to hear from a happy customer. Hope to see you in store again soon.
Kindest regards
Audra

Valorada con 5 estrellas sobre 5

Neptune is always our go to place for…

Neptune is always our go to place for all our home Furniture.The products and service from store through to delivery is first class.

17 de septiembre de 2023
Logotipo de Neptune - York

Respuesta de Neptune - York

Good Morning Stuart
Thank you so much for the 5 stars and review, I have passed your comments onto the team and we hope to see you in store again soon.
Kindest regards
Audra

Valorada con 5 estrellas sobre 5
Logotipo de Neptune - York

Respuesta de Neptune - York

Good afternoon Kim
Thank you for the 5 stars, great to hear you are happy with your wardrobe and the delivery went well.
Kindest regards
Audra

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