i was having problems setting up some of the equipment on site. a call was made into the technical support centre and the problem was solved. fr the record this took several hours of a patient tech.... Ver más
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Consulta las opiniones de los clientes
I've given 5 star rating - based on the excellent follow up service I received from Network Webcams. I was looking for replacement parts and with their help we located the part numbers and got the... Ver más
Network Webcams stock an excellent range of products, and always give honest and appropriate information and recommendations to help find the right products for any project or solution I’ve thrown at... Ver más
Jetzt ist mein Beratung-Setup fast perfekt! Da ich in der unabhängigen Finanzdienstleistung tätig bin, führe ich jetzt gerade in der Coronazeit fast ausschließlich Beratungen über Zoom durch. Ich wol... Ver más
Información sobre la empresa
- Tienda de equipos de seguridad
- Tienda de cámaras
- Televisión por circuito cerrado
- Tienda de informática
- Asistencia y servicios informáticos
- Servicio de seguridad
Escrito por la empresa
Network Webcams is the UK's leading specialist IP camera store, offering a wide range of professional IP video and security products and accessories. Part of NW Security Group, we are specialist providers of professional video security solutions and smart camera applications. Leaders in network video technology, our mission is to improve the security of businesses and safety of people around the UK.
Información de contacto
Claddagh Business Centre, CH47 4BP, Hoylake, Reino Unido
- 0151 633 2111
- sales@networkwebcams.co.uk
- www.networkwebcams.co.uk
Best Price Guarantee is a lie.
Best Price Guarantee is a lie.
They have a whole page on their website that guarantees to beat any price.
"We will honour your request and guarantee you an improved offer".
I asked them to and they wouldn't.
Nearly £400 more expensive for 1 camera.
Edit after reply:
You wouldn't be clear on the use of the camera as you didn't ask.
I have now purchased the camera at a much better price and it will be used for the security of one of my companies. If its any good I will be buying a few more from a trustworthy company.
15 de abril de 2025
Opinión espontánea
Respuesta de Network Webcams
Hi Matt,
Thank you for taking the time to leave a review. I'm sorry to hear that there’s been a misunderstanding regarding the intention behind our Best Price Guarantee. Some of the points raised in your review aren’t entirely accurate, but please understand that we have always acted in good faith, as we do with every customer.
Firstly, our Best Price Guarantee is aimed at businesses, so as a non-business customer it may not have applied. We also state on the page "Please note that acceptance of a Best Price Guarantee request will be at the sole discretion of the directors of NW Security Group Limited...". It is rare that we don't accept, but it happens.
Secondly, we were not clear on the use case for the camera (Axis Q6318-LE), which was designed for professional security control room operations and with very specific features for this purpose, and not for domestic use. NW works to responsible and ethical business principles, so is our job to ensure that cameras are used appropriately and for the right use cases.
So, clearly, our Best Price Guarantee is not a lie and is not misleading, and we were acting in your interests at all times.
However, we appreciate that the website did not make some of this clear, and we understand your frustration. As a result, we have made changes to the website to reflect this better.
If you would like to discuss this further with either myself or our MD, please get in touch.
Kind regards
Kevin Bowyer
Technical Director
NW Security Group
Brilliant service
Brilliant service always really fast and really helpful.
4 de abril de 2025
Opinión espontánea
Respuesta de Network Webcams
Thank you, Harriet :-)
Always the same excellent service
Whatever I’m buying from NW, an Axis device e-licence or a top line camera, the service is consistently the same; friendly, helpful, knowledgeable and highly professional. No hesitation in recommending Network Webcams to fellow ip camera buffs.
13 de marzo de 2025
Ian at Network Webcams was incredibly helpful
Ian at Network Webcams was incredibly helpful in discussing my needs which were not necessarily standard. I was looking to buy cameras for very specific wildlife monitoring needs and he was able to spend the time answering my queries and suggesting alternatives to the model I had in mind which was soon to be replaced with different models.
12 de marzo de 2025
service and support that is second to none
The company provide a great range of products at a competitive price, their sales department are helpful and knowledgeable and their support team are incredibly helpful and in most cases have been chasing me for a response; truly a breath of fresh air.
4 de febrero de 2025
From advice to sale
I called their tech support and was given advice about which Axis camera to choose then passed to sales to buy it. All very smooth and the camera has been working perfectly.
10 de julio de 2024
Opinión espontánea
Refused to provide returns information
Refused to provide returns information, refused to refund when received because "the box had been opened". They even tried to persuade me to use the unit (after I said I didn't want it - which I didnt) so they could refuse a refund, refused to provide return details, I sent it back to their HQ and they said no refund because I opened the box. ... So if a customer opens the box and look at what you bought and decide against it then they wont refund you! Disgraceful attitude.
If NW Webcams decide to reply to this review they should confirm that is a customer opens a box from an online purchase then NW webcam s will refuse a refund even if the unit is 100% unused.
25 de septiembre de 2024
Opinión espontánea
Respuesta de Network Webcams
We shall refrain from replying to the untruths and inaccuracies of your account.
CCTV x 4 plus licencing
Very helpful - quick responses to queries and made the task very simple
9 de agosto de 2022
Very friendly and helpful
8 de agosto de 2022
First time purchase - no issues.
Was my first purchase from NW, and everything went without a hitch. Product was as ordered, delivered next day. Certainly would use again.
3 de agosto de 2022
Gave good advice and fast delivery
10 de julio de 2022
Order was packed well and dispatched…
Order was packed well and dispatched very quickly.
Happy to use again!
5 de julio de 2022
needed item next day arrived on time in…
needed item next day arrived on time in excellent condition would recommend to anyone
6 de junio de 2022
Easy to order and delivered next day
Easy to order and delivered next day. Keenly priced and quality products
2 de junio de 2022
Good advice
Good advice, prompt service and delivery.
Would highly recommend. Purchased cameras and software.
25 de mayo de 2022
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