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Valorada con 1 estrellas sobre 5

Sometimes articles are useful, but not very often. It seems to be mostly self-opinionated, would be scientists. Worst of all the narration online of some of the articles is now being done by people w... Ver más

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Valorada con 1 estrellas sobre 5

Used to be brilliant, since it’s takeover by a company more interested in equality of outcome rather than science it seems to have become more like ‘hello’ magazine. One recent article called for the... Ver más

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Valorada con 1 estrellas sobre 5

Took out time limited offer and cancelled in good time. They ignored cancellation and took further £65 from card. They reluctantly agreed to refund within ten working days. At end of period said probl... Ver más

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Valorada con 1 estrellas sobre 5

You start a trial with the intention of giving the product a go. You set up a reminder on your calendar to either cancel or continue with subscription. They process the renewal charge more than one... Ver más

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Science news and science articles from New Scientist


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1,2

Muy malo

TrustScore: 1 sobre 5

252 opiniones

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31 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

A zine for girls.

I have been a subscriber for over a decade and have just cancelled my subscription. The target audience has shifted I think - it's now aimed at a school audience, and seems to be obsessed with targeting girls.
It has become a 'zine' aimed at entertaining rather than challenging.
So I've voted with my feet. Scientific American or Science look like better options, or Nature at a push.

2 de abril de 2020
Opinión espontánea
Valorada con 3 estrellas sobre 5

Orange Man Bad

If you would like a balanced view, you’re not gonna find it here. It’s a shame cause I actually enjoy most of the content. At every possibility they have to mention Trump in a negative way. I get it, he wasn’t supposed to win. Also in the comment section, the journalist? was rabbiting on about how the right wingers were ruining Twitter for her. In my experience it’s from both sides, but hey that must make me a Nazi.

26 de marzo de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

I would just like to comment in the…

I would just like to comment in the hope that NS take seriously the amount of poor reviews. I had an old and now seemingly outdated view and respect for the magazine. Please make it be known when a boardroom meeting has been had and acted upon in view of getting 99.9% science content back and its branded characteristics. Until then I am inclined to search your competitors.

8 de marzo de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

Stopping subscription

I've been a New Scientist subscriber for literally decades and have generally thoroughly enjoyed the magazine every week. The quality and breath of articles was very good.

In the last few years I've noticed that the non-scientific content has increased and the quality of the articles decreased. Silly mistakes and ambiguities have crept in that should never have made it past the editorial staff (e.g. confusion with power & energy!) Such instances made me question continuing with paying a significant amount of money just to read an ever decreasing number of good articles, which are still to be found. However I did continue in the hope of seeing an improvement.

Then there was the revamp and change of editor last year! This ushered in only more detrimental aspects. Now we have "Games", "Culture" sections, constant adverts for NS events and rather simplistic cooking/hands on experiment sections. Other, dedicated publications exist for these things. This is NOT what I pay good money for in a NS subscription.

So, reluctantly, I have decided not renew my MS subscription in 2020.

5 de marzo de 2020
Opinión espontánea
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Respuesta de New Scientist

Dear Peter,

Thank you for taking the time to leave us a review.

We are sorry to hear your views about the quality of our articles and magazine which are published.

We would like to discuss your views further with you. Please email customerhelp@newscientist.com where we will pass your views onto the relevant department.

Kind regards,
Charlotte – Customer Care

Valorada con 1 estrellas sobre 5

Terrible app

Terrible app. I constantly struggle to get my login recognised, and have been locked out each time I come back to the app a few days later. I have had to give up many times. It is no user friendly. The help phoneline does not seem capable of giving sensible advice either.

13 de febrero de 2020
Opinión espontánea
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Respuesta de New Scientist

Dear Juliet,

Thank you for taking the time to leave a review about your experience using the New Scientist App. We are sorry you have been struggling to access the app. If you are unable to access help via our phone, please email customerhelp@newscientist.com where we will be able to assist you with your technical issue.

Kind regards,
Charlotte – Customer Care

Valorada con 3 estrellas sobre 5

The magazine is ok but I'm sick and…

The magazine is ok but I'm sick and tired of its sending spam emails asking me to subscribe literally every single day of the year.

5 de febrero de 2020
Opinión espontánea
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Respuesta de New Scientist

Dear Alexander,

Thank you for taking the time to leave New Scientist a review.
We are sorry that you are unhappy with the emails you have been receiving. We would love to chat to you about the emails you have been sent. To do this please email us at customerhelp@newscientist.com

Kind regards,
Charlotte – Customer Care

Valorada con 1 estrellas sobre 5

I gave them my email address and now…

I gave them my email address and now the emails from them are endless and don't seem to stop after telling them to fork off.
For example it's 12:20pm and I have allready recieved 3 emails from them today.

31 de enero de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

Can you actually be this bad by mistake?

**Update 2**
Now the digital subscription has disappeared from my subscription, leaving me only with print. Or actually without print as the magazines are no longer arriving.
**Update**
Subscription email address still not updated.
Neither replacement nor subsequent issue have arrived.
The magazine is really very good, it's light enough to read easily but still informative. Of course, nothing is covered in any depth but there's certainly enough to whet an appetite.
And that's where the good bit ends, the subscription service is flawed. My subscription was started at the wrong date, and then on the correct starting date - well the magazine just didn't arrive and I have no faith in the replacement or subsequent issues turning up.
Customer Service was surly and uncooperative, implying that I had failed as a customer because I hadn't reported their errors earlier.
If you want to change your email address, you may as well put a note in a bottle and sling it in the sea.
On the whole, what a shame. Its not a cheap rag, but they treat it as such. Please don't cheapen yourselves NS by replying with the customer care email address, everyone complaining have clearly been in touch previously and the reviews are the result.

16 de enero de 2020
Opinión espontánea
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Respuesta de New Scientist

Dear Jonathon,

Thank you for taking the time to leave a review about your experience with New Scientist.
We are so sorry to hear about your unsatisfactory experience with your subscription and delivery of our magazine. Please email us at customerhelp@newscientist.com and we will investigate these issues for you.

Kind regards,
Charlotte – Customer Care

Valorada con 1 estrellas sobre 5

Never again

Tried for the second time to order this magazine; issues never turned up, customer service claimed Canada Post was losing them (seriously?), and have not cancelled my sub despite multiple requests to do so. And what kind of online subscription service doesn't let you cancel online? I am never, ever, dealing with NS again.

4 de enero de 2020
Opinión espontánea
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Respuesta de New Scientist

Dear Vanessa,

Thank you for taking the time to leave New Scientist a review.

We are very sorry to hear that you have had such a poor experience. We would love to chat through these issues with you in a bit more detail to help investigate into your delivery issues. Would you be able to get in touch with customerhelp@newscientist.com so that we can begin to take a further look into these problems that you have encountered?

Kindest regards,
Jessica - Customer Care

Valorada con 1 estrellas sobre 5

poor problem resolution

Have been a subscriber for years. Quite disappointed with the lack of response to problems regarding downloading magazines after Re-subscribing, even though my subscription remains current. I can’t recommend the service and will consider unsubscribing.

13 de diciembre de 2019
Opinión espontánea
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Respuesta de New Scientist

Dear Bill,

Thank you for taking the time to leave a review about your experience with New Scientist.

We are so sorry to hear about your unsatisfactory experience with your subscription. If you are still struggling with your subscription, please contact us at customerhelp@newscientist.com where we will be able to help you rectify the issues that you have encountered.

Kind regards
Jessica - Customer Care

Valorada con 2 estrellas sobre 5

Trying to prevent auto-renewal

I have been a subscriber since March, having bought a one year web and ap subscription. I tried several times to access the "Manage my Account" page. The reason for wanting to was to check if there is any auto-renewal flag set. Several people have told me New Scientist is well know for ignoring cancellation requests, take the money for renewal, and not returning it. After some exchange of emails I received the final reply from Mr Arnold Spencer (how much more English can you get?). Arnold told there are technical issues with that page, trying to fix...

11 de diciembre de 2019
Opinión espontánea
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Respuesta de New Scientist

Dear Mr Hodge,

Thank you for taking the time to review your experience with New Scientist.

We are very sorry to hear that you have experienced such difficulties attempting to access the 'Manage My Account' web page. If your matters were not resolved and you would like to amend your subscription, please email customerhelp@newscientist.com.

Kind regards
Jessica - Customer Care

Valorada con 1 estrellas sobre 5

DO NOT GIVE THIS RAG YOUR MONEY.

DO NOT GIVE THIS RAG YOUR MONEY.

Buyer beware - they cannot fix online issues promptly. I've been unable to activate a subscription that my card has already been charged for. No refund and now I must get a new card issued to prevent recurring billings. It's not "New Scientist" - its just "Old Fraud".

16 de noviembre de 2019
Opinión espontánea
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Respuesta de New Scientist

Dear Brad,

Thank you for taking the time to leave New Scientist a review.

We are very sorry to hear that you have had such a poor experience with your subscription. At New Scientist, we try our very hardest to ensure that our customers have the best experience possible, and we are disappointed to hear that you do not feel this way.

Would you be able to email customerhelp@newscientist.com to discuss this matter further?

Kindest regards
Jessica - Customer Care

Valorada con 1 estrellas sobre 5

incompetent management

Absolutely will not deal with these incompetent people again they have stuffed up our subscription so completely. We cannot believe the lack of customer service you should be ashamed.
Dr Werner Fabian

14 de octubre de 2019
Opinión espontánea
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Respuesta de New Scientist

Dear Werner,

I am incredibly sorry to hear that you have had a negative experience with New Scientist. Please allow me to look into this for you. To do this, I need some more information on your subscription. Please may you email me at customerhelp@newscientist.com with further details such as your subscriber number?

Best,
Libby

Valorada con 1 estrellas sobre 5

Awful politicised rubbish

Awful politicised rubbish. Took £125 without my knowledge, sent receipt to the wrong address, no refund.

11 de octubre de 2019
Opinión espontánea
Logotipo de New Scientist

Respuesta de New Scientist

Dear customer,

I would like to help you resolve this issue. Please may you send an email to customerhelp@newscientist.com so that I may investigate your matter?

Best,
Libby

Valorada con 2 estrellas sobre 5

A disappointing decline in quality

Recently, I have been going through a pile of New Scientist magazines from 2017/early 2018. The decline between then and now in terms of the breadth and the quality of content is quite striking. As an inveterate magazine reader, I don't think I have ever witnessed such a sudden nosedive in standards.

Under the editor, Emily Wilson, who was appointed, I believe in April or May, 2018, New Scientist has fallen prey to entropy, regressing to a superficial shadow of its former self; a lifestyle magazine, heavy on op-ed; not above using dogma as a means of crow-barring-in various fashionable progressive social agendas (many of which I do support). This is science on the same level as posting a picture of the Crab Nebula on your social media, accompanied by a quote from the movie 'Interstellar'. It's all posture; the lazy pretence of knowledge.

The new format of the magazine is clearly intended to cast a wider net and engage with new readers from new demographics, which is both admirable and sensible from a commercial standpoint. Sadly, a periodical this slender on meaningful content is unlikely to hold the attention of these potential readers, who are certainly intelligent enough to know when they are pandered to.

10 de octubre de 2019
Opinión espontánea
Logotipo de New Scientist

Respuesta de New Scientist

Dear Mark,

Thank you for sharing your views. Please may you send an email to customerhelp@newscientist.com. Please may you contact me to discuss your comments further?

Best,
Libby

Valorada con 1 estrellas sobre 5

Online subscription

Bought an online subscription for family member who is seriously ill. It didn’t give him access so I emailed. Got some generic list of obvious things to try which was completely unhelpful. Phoned them and some guy sent a link that worked for one issue. Family member emailed. They ignored him. He sent another. Got another unhelpful list of questions back. I rang again and was told that they don’t do refunds so even though he hasn’t been able to access something that I’ve paid for, they won’t give me my money back. Appalling service. Never touching this magazine again.

7 de octubre de 2019
Opinión espontánea
Logotipo de New Scientist

Respuesta de New Scientist

Dear customer,

I am very sorry to hear about your experience with our customer service and I would like to amend this issue. Please send an email to customerhelp@newscientist.com with more information on your subscription, that way I can investigate this issue for you.

Best,
Libby
Customer Care

Valorada con 1 estrellas sobre 5

Awful service

Ordered a one off copy that was a compilation of several issues online which said would take 3-5days.
I paid for the postage and the magazine for it not to have arrived over a month later, several phone calls and emails later and I’m still waiting. I’ve constantly been told they are very sorry but I had to wait over 28 days before they would do anything. Then they apparently resent the magazine which again hasn’t arrived and now they have escalated it to another team but can not say how long this will take.
Certainly would not recommend purchasing online with them or there customer service.
Unable to review the magazine as still waiting!

25 de septiembre de 2019
Opinión espontánea
Valorada con 1 estrellas sobre 5

Used to be brilliant

Used to be brilliant, since it’s takeover by a company more interested in equality of outcome rather than science it seems to have become more like ‘hello’ magazine. One recent article called for the destruction of YouTube because the author didn’t like something she saw on it, Brilliant, let’s silence free speech, very scientific. It’s a sad day for science, it’s no place for SJW’s. Can we have authors chosen for scientific merit rather than gender please.

26 de agosto de 2019
Opinión espontánea
Logotipo de New Scientist

Respuesta de New Scientist

Dear Margret,

Thank you for sharing your opinion on this. If you would like to discuss your thoughts with regards to this article further, may we ask you to please contact us by email at customerhelp@newscientist.com.

Best,
Libby

Valorada con 3 estrellas sobre 5

Not so scientific now

For more than 10 years we enjoyed the NS as it brought a wide range of scientific topics to us (geoscientists). Recently we noticed a change as the gender studies and other social science crept in with new editor who appears to have brought all that fluff with her. Not interested. I see that it is easier and cheaper to fill the mag as many professional identity warriors would write for free.
If it keeps up, we are off.

26 de agosto de 2019
Opinión espontánea
Logotipo de New Scientist

Respuesta de New Scientist

Hello Gundi,

We’re sorry to hear you think we’ve fallen below the high standards you rightly expect of New Scientist. We take our commitment to quality journalism seriously, as we do our commitment to diversity in science. That involves reflecting science not just as it is today, but as it is becoming, as it evolves into a less male-skewed profession – a development many readers have asked us to acknowledge more. The appointment of New Scientist’s first female editor-in-chief reflects such developments, and hasn’t changed anything about our commitment to quality, or the range of stories we cover. We’re aware we can’t please everyone with every article every time – our audience is diverse, too! We’d welcome feedback on any individual articles you feel have fallen short, which we will forward on to the editors responsible.

Best,
Libby

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