Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Sometimes articles are useful, but not very often. It seems to be mostly self-opinionated, would be scientists. Worst of all the narration online of some of the articles is now being done by people w... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Used to be brilliant, since it’s takeover by a company more interested in equality of outcome rather than science it seems to have become more like ‘hello’ magazine. One recent article called for the... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Took out time limited offer and cancelled in good time. They ignored cancellation and took further £65 from card. They reluctantly agreed to refund within ten working days. At end of period said probl... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

You start a trial with the intention of giving the product a go. You set up a reminder on your calendar to either cancel or continue with subscription. They process the renewal charge more than one... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Medios de comunicación y editoriales

Escrito por la empresa

Science news and science articles from New Scientist


Información de contacto

1,2

Muy malo

TrustScore: 1 sobre 5

252 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 96% de las opiniones negativas

Suele responder en menos de 48 horas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

1,2

Todas las opiniones

(252)

31 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Fantastic offer for new customers

Fantastic offer for new customers. It would be rude not to subscribe!

6 de agosto de 2020
Opinión espontánea
Logotipo de New Scientist

Respuesta de New Scientist

Thank you for taking the time to write this review.
Kind Regards
Alice - Customer Services Assistant

Valorada con 3 estrellas sobre 5

New Scientist is now overpriced

I started reading New Scientist in 1979 when it was 35p. It is now £5.95. To reflect the reduction of the value of money since 1979 it should be priced around £1.75. Notwithstanding subscription discounts, I am not sure that the quality has increased enough to justify the current price.

18 de julio de 2020
Opinión espontánea
Logotipo de New Scientist

Respuesta de New Scientist

Thank you for sharing your views with us.
Kind Regards
Lorraine - Customer Services Assistant

Valorada con 5 estrellas sobre 5

Nice to have a source of the latest…clue

Nice to have a source of the latest theory’s about all the things that nobody understands.

9 de julio de 2020
Opinión espontánea
Logotipo de New Scientist

Respuesta de New Scientist

Thank you for taking the time to write this review, customer feedback is very important to us.
Regards
Lorraine - Customer Services Assistant

Valorada con 5 estrellas sobre 5

Very enjoyable magazine..

Very enjoyable magazine... I've read it for years, so £10 for 10 weeks seems extraordinary, though I'm guessing this is a one off which will change after 10 weeks so I will need to see if the cost after that is affordable. I hope so.

9 de julio de 2020
Opinión espontánea
Logotipo de New Scientist

Respuesta de New Scientist

Thank you for taking the time to publishing this review.
Kind Regards
Lorraine - Customer Services Assistant

Valorada con 5 estrellas sobre 5

Great to have this online now often…

Great to have this online now often bought paper version. Good to have lqtest science news that you can rely on without any political slant

9 de julio de 2020
Opinión espontánea
Logotipo de New Scientist

Respuesta de New Scientist

Thank you so much for publishing this review.
Kind Regards
Lorraine - Customer Services Assistant

Valorada con 1 estrellas sobre 5

Recent returnee - what a disappointment

I recently resubscribed after a few years’ gap and was looking forward to reconnecting with my regular trustworthy and entertaining science fix. What a disappointment - what has happened to this magazine? The science news is thin, the features often unauthoritative, the comment often specious, and the humour neither sharp nor funny. On top of that, every issue features a reprinted feature from an old edition (which i could presumably read a back number on the app if i wished) and another feature excerpted from a New Scientist book. It’s sad to see such a wonderful publication reduced to this.

5 de julio de 2020
Opinión espontánea
Logotipo de New Scientist

Respuesta de New Scientist

Thank you for your comments I have passed these to the Editorial team.
Kind Regards
Lorraine - Customer Services Assistant

Valorada con 5 estrellas sobre 5

Received refund after 3 weeks

I placed an order for a subscription by mistake. I then emailed AND called to exercise my right of cancellation for a refund within 14 days. On the phone, I was told that they had to escalate it and I would receive an email regarding the refund however I have not received anything. After multiple emails and phone calls, it seems very difficult to get anything done with this company.

UPDATE
Finally received refund today so I am happy with the conclusion.

2 de julio de 2020
Opinión espontánea
Logotipo de New Scientist

Respuesta de New Scientist

I am really sorry to hear of your frustrations in obtaining a refund. Could I possibly ask you to get in touch at customerhelp@newscientist.com so we can get some more information from you and review the issues.
Kind Regards
Lorraine - Customer Services Assistant

Valorada con 5 estrellas sobre 5

Consistently excellent content

Consistently excellent content
I always enjoy reading the magazine, due to the breadth and quality of the information. Access to the archive on the website is also very useful.

19 de junio de 2020
Opinión espontánea
Logotipo de New Scientist

Respuesta de New Scientist

Thank you, we appreciate you taking the time to post this review.
Kind Regards
Lorraine - Customer Services Assistant

Valorada con 5 estrellas sobre 5

Fine

Fine, no problems

19 de junio de 2020
Opinión espontánea
Logotipo de New Scientist

Respuesta de New Scientist

Thank you so much for publishing this review.
Kind Regards
Lorraine - Customer Services Assistant

Valorada con 2 estrellas sobre 5

Out of touch.

I wish to purchase the recently published New Scientist book 'The nature of reality'. I have made several attempts to contact them about this but to no avail. Why on earth don't they have a customer-service e-mail address?

18 de junio de 2020
Opinión espontánea
Logotipo de New Scientist

Respuesta de New Scientist

I am really sorry to hear you are experiencing problems obtaining this book. Could I possibly ask you to get in touch at customerhelp@newscientist.com so we can get some more information from you and rectify the problem.
Kind Regards
Lorraine - Customer Services Assistant

Valorada con 3 estrellas sobre 5

I am so disappointed

I am so disappointed. I loved your magazine but i am very angry since I've read an article of Graham Lawton about misleading science (may 6th 2020) with hydroxychloroquine as lonely exemple. Now I'm asking : Is NS impartial ? Can I believe it ?
Other subject : 4 weeks to receive the magazine is too long. So I think I'll quit at the end of my annual subscription.
With regrets

18 de junio de 2020
Opinión espontánea
Logotipo de New Scientist

Respuesta de New Scientist

I am really sorry to hear of your disappointments. Could I possibly ask you to get in touch at customerhelp@newscientist.com so we can get some more information from you and review the issues.
Kind Regards
Lorraine - Customer Services Assistant

Valorada con 5 estrellas sobre 5

A great bench mark in a world of…

A great bench mark in a world of theatrical statistics and political spin -well done to you all! 👍👷

17 de junio de 2020
Opinión espontánea
Logotipo de New Scientist

Respuesta de New Scientist

Thank you for publishing this review.
Lorraine - Customer Services Assistant

Valorada con 5 estrellas sobre 5

I read every issue

I read every issue, cover to cover, except the physics news which is beyond me. New Scientist is always thought provoking and I enjoy being part of the community of readers.

17 de junio de 2020
Opinión espontánea
Logotipo de New Scientist

Respuesta de New Scientist

Thank you for publishing this review.
Lorraine - Customer Services Assistant

Valorada con 3 estrellas sobre 5

I thought I'd ordered the print…

I thought I'd ordered the print version+ app, but have received none since renewal.
I cannot get the information telling me whether you have stopped printing it or not. I'd much prefer it to the app.

17 de junio de 2020
Opinión espontánea
Logotipo de New Scientist

Respuesta de New Scientist

I am really sorry to hear you have not received anything since you renewal to New Scientist. We would like to investigate this further. Could I possibly ask you to get in touch at customerhelp@newscientist.com so we can get some more information from you and rectify the problems.
Kind Regards
Lorraine - Customer Services Assistant

Valorada con 1 estrellas sobre 5

The videos are constantly buffering

The videos are constantly buffering, have been horribly organised (there is no search function) and best of all are often recorded in loud malls with echoing background noise. Seriously, what are you thinking?

13 de junio de 2020
Opinión espontánea
Logotipo de New Scientist

Respuesta de New Scientist

Hi there,
I am sorry to hear you are experiencing problems with our videos, this is an area of the business we are focusing on improving and we value all feedback. If you would like to email us on customerhelp@newscientist.com we can get some more information from you and the team responsible for this can respond.
Kind regards, Emma Robinson
Head of Customer Experience

Valorada con 1 estrellas sobre 5

Declining scientific quality

After 20 years I decided to stop my subscription. The scientific content isn’t of high quality anymore, it makes boring reading, and I already read most of it free from various newsletters. Sad.

11 de junio de 2020
Opinión espontánea
Logotipo de New Scientist

Respuesta de New Scientist

Hi there,
Thank you for taking the time to leave a review, i'm sorry to hear you have decided to stop your subscription. If you would like to get in touch with the Editor, Emily values all feedback regarding the content at Editor@newscientist.com.
Kind regards,
Emma Robinson
Head of Customer Experience

Valorada con 1 estrellas sobre 5

Appalling Customer Service

I attempted to buy a subscription to New Scientist as a gift for my father. I used the gift subscription option on their website, which instantly diverted me to their standard subscription signup page. This was a bit of a red flag because a typical gift subscription page would usually allow you to enter your own details alongside those of the recipient.

That wasn't possible, so I entered my own details for billing purposes, assuming that I'd be able to activate the subscription on a different email address.

I was right. You can activate the subscription on another email address, but a couple of days after my father did this, the account was blocked. The New Scientist staff advised they'd blocked the account because they couldn't link it to a subscription. Sigh. Over the next six weeks, my father and I emailed back and forth with the New Scientist trying to explain the issue to them and get it fixed.

As I see it, this was clearly caused by a concerning flaw in their processes, but at no point did I feel like the customer service team really comprehended this. Actually, they weren't willing to address or respond to any of my questions or queries. It seemed a little like I was emailing an automated system. After 6 weeks, we were informed that the issue was resolved. However, my father still cannot log in or activate the account.

He received a physical copy of New Scientist in the post though - which is odd because I only purchased a digital subscription! Given that six weeks were wasted, I asked if the subscription could be restarted, but I never received a response as to whether this had happened or not. I don't have the will to spend half my life trying to fully resolve this, so I guess my poor old man will just have to make do with whatever comes through the post.

This is the most appalling customer service experience I've ever had. I don't typically write reviews but I felt incensed enough by this fiasco to do so. Reading some of the other reviews here, I'm now concerned the next battle will come when they bill me for a renewal without my knowledge or consent. I will never touch this magazine again and would implore anyone reading this to avoid wasting your time, energy and finances.

10 de junio de 2020
Opinión espontánea
Logotipo de New Scientist

Respuesta de New Scientist

Hi Mark,
I am really sorry to hear about the poor experience you have had with New Scientist. This is by no means the standards we would expect and I would like to investigate this further. Could I possibly ask you to get in touch at customerhelp@newscientist.com so we can we can get some more information from you and and rectify the problems with your fathers online account?
Kind regards,
Emma Robinson
Head of Customer Experience

Valorada con 2 estrellas sobre 5

No longer a quality publication

The quality of the articles has gone way down in the past year or so and now the cost of my annual subscription has gone up by 20% (whilst UK inflation is currently 0.8%). Time to cancel and look elsewhere I think!

2 de junio de 2020
Opinión espontánea
Logotipo de New Scientist

Respuesta de New Scientist

Hi there,

Thank you for taking the time to leave a review, i'm sorry to hear you have decided to cancel your subscription. If you would like to get in touch with the Editor regarding the editorial, Emily values all feedback at Editor@newscientist.com.

With regards to your price increase, we appreciate price increases are never easy and we always endeavour to give our subscribers the best savings however, due to the increasing cost of print, production and postage there was a need to increase subscription prices. If you would like to discuss this further, please get in touch at customerhelp@newscientist.com

Kind regards,
Emma Robinson
Head of Customer Experience

Valorada con 1 estrellas sobre 5

Really awful magazine should not…

Really awful magazine should not contain the word scientist in their name

Based on unconfirmed, untested, incomplete information that is dangerous and misleading, disregarding and damaging to human rights advocates

5 de mayo de 2020
Opinión espontánea
Logotipo de New Scientist

Respuesta de New Scientist

Hi there,

Thank you for taking the time to leave a review, i'm sorry to hear you are unhappy with the editorial content. If you would like to get in touch with the Editor, Emily values all feedback at Editor@newscientist.com.

Kind regards,
Emma Robinson
Head of Customer Experience

Valorada con 5 estrellas sobre 5

I'm still learning 'bout scientific progress, every week!

My periodic dose of facts, trends and implications of living in a modern technological society, in my California mail box, every week! While retired, I still get to keep up on evolutions, original ideas, and new trends in science...and, often, beyond. It is my anchor, in my belief that human beings CAN be honorable, and considerate, and inventive, despite the nightly news, or the bleatings of some wanna-be politician. And, I have neighbors who beg me for my back copies; they get passed around from house to house on my street in this rural California community, since I retired here from Silicon Valley.

Keep it up, and I'll keep ponying up. Maintain that same attention to important detail...in both the science, and the proficient use of our common language. And, with my forefathers having migrated from the UK, it's often a dose of connection to my ancestral roots.

9 de abril de 2020
Opinión espontánea
Logotipo de New Scientist

Respuesta de New Scientist

Hi Carol Anne,

Thank you for taking the time to leave this review and for your kind words about New Scientist, we really appreciate it.

Kind regards

Emma Robinson
Head of Customer Experience

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más