Nifeislife.com Opiniones 

145
TrustScore: 3.5 sobre 5

3,4

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Been dealing with them for years. Really excellent. They have had a temporarily closed sign up for too long now. I am worried they have gone out of business. Cannot recommend them too highly though fo... Ver más

Valorada con 5 estrellas sobre 5

I am very pleased with the whole experience. The delivery guy was very professional, came to my floor (3rd) even if I told him that he could leave the items downstairs if he liked and also delivered... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

The food is really good quality, albeit expensive. They are not super organised but make up by calling up to discuss any issue that there might be with your order. I've used them regularly in the past... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

I have ordered buffalo Mozzarella 500 g. Convinced I would have received a 500 g Mozzarella, instead I have received a pack of small buffalo Mozzarelle same brand and quality of a Tesco or Sains... Ver más

Información sobre la empresa

  1. Proveedor de catering
  2. Proveedor de productos comestibles

Información proporcionada por diversas fuentes externas

Driven by a remarkably simple concept - to make quality, authentic Italian food and ingredients available at affordable prices across the UK. Nifeislife first earned its stripes for introducing its Buffalo Mozzarella di Campania to London's top restaurants. With its limited worldwide circulation and Denominazione di origine controllata' (DOC) quality-assurance mark, it became the company's best selling product, generating mainstream interest and securing a firm following from customers keen to sample other artisan Italian products.


Información de contacto

3,4

Medio

TrustScore: 3.5 sobre 5

145 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,4

Todas las opiniones

(145)

1 opinión en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Do not use them

Very poor service. Poor products. No one answers the phone or replies to emails, Trading Standards are looking into them.

2 de diciembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Overpriced and very ordinary

I went to buy a “Good to Go”
Packet to prevent food waste, of the food they have at the end of the day and have to throw away. I take it to an old peoples home. Nife charged me £6.80 for some dry pasta, a packet of biscuits, 2 packs of yeast, 2 packs of juice. With expiry dates of between October 2024 and 2026.
All of it ordinary stuff that was not going out of date and I could have bought in Sainsbury for £4.

23 de octubre de 2023
Opinión espontánea
Valorada con 2 estrellas sobre 5

No quality checks-Poor customer service-Expensive

It was my preferred shop for Italian products & I was a loyal customer for many years although they had had problems with quite a few products which they delivered despite being expired. Sadly its service has seriously deteriorated recently. Apart from the continuing issues of not holding a decent stock (too often they have run out of what I’d like to order) and having a barely decent website, on more than one occasion they delivered grated cheese that had mould, once they gave us a speck that smelled of mould and the last time they delivered a cheese that was supposed to be Fontina but was definitely a different cheese: clearly they don’t have quality checks. On top of these serious issues their customer service is one of the poorest in the UK. When highlighted the problems (I even bothered taking pictures) instead of apologizing/offering compensation they said they needed to investigate and asked to return the products (as if I was telling lies!). When I complained they finally offered a tiny voucher, which I haven’t been able to use given they continue to run out of stock, their minimum delivery amount is a high Lst 70 and I am not sure I want to risk receiving wrong or rotten items. And their prices are very high. A real shame because their treccia di mozzarella used to be my favorite and their ready meals -while very expensive- used to be fresh and delicious, but frankly not sure they can be trusted anymore.

12 de junio de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

I placed order on Friday at 12.45 and…

I placed order on Friday at 12.45 and cancelled by email a minute later as wife reminded that we were away despite numerous phone calls and 2 nd email there was no communication and suddenly on Monday email came to say delivery on way
Disgraceful as there were perishable items and it will be ruined

10 de julio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Delicious food, good website

Well laid out user-friendly website. Lovely food well packed, very efficient. I have bought from them several times and have always been happy! My only regret is that I am not in London so can’t order their freshly cooked food which looks delicious!

7 de julio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

I am a happy customer!

My order was processed and despatched by the very next day. Delivery arrived on time to the minute! Very well packed, all the cheese I had ordered was still nice and cold. Really pleased with my order and love everything I received. This is the third time ordering with the company, been very happy with their service. Many thanks 😊

27 de abril de 2023
Opinión espontánea
Logotipo de Nifeislife.com

Respuesta de Nifeislife.com

Dear Yolanda,

We are glad to hear that everything went as expected and that you are happy about our products.

We can assure you that we always try to give the perfect service to our beloved customers and your feedback gave us more motivation to carry on with that!


Best Regards

Nifeislife Team

Valorada con 1 estrellas sobre 5

Mai più !!!!!

IL pacco arriva in ritardo nonostante si paga il servizio consegna. Prodotti come la mozzarella scopia dentro e ti ritrovi l'acqua dappertutto. Pessima cura nella spedizione

31 de marzo de 2023
Opinión espontánea
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Respuesta de Nifeislife.com

Cara Rene

La volevamo informare che nel nostro sistema non siamo riusciti a trovare nessun dettaglio o ordine fatto in modo da capire cosa sia successo con i nostri autisti o con il nostro corriere e, di conseguenza indagare.

La preghiamo gentilmente di fornirci appena puo' l'email usata per piazzare il suo ordine o un numero di riferimento d'ordine.

Noti inoltre che siamo sempre disponibili su info@nifeislife.com per risolvere qualsiasi problema riscontrato

Cordiali Saluti
Nifeislife Team

Valorada con 1 estrellas sobre 5

Scammers

I used to buy Italian products from another website it calls delicatezza for more than 2 years very nice and professional people I’ve never had any issues with them.This time I’ve decided to change but I absolutely regret Horrible experience They don’t even deserve 1 star,My first and last purchase on this website, They sent expired cheese (1.5Kg) and they refused to replace it or giving a refund. Please be aware about these people. They are just a scammer And unprofessional.

18 de enero de 2023
Opinión espontánea
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Respuesta de Nifeislife.com

Dear Anwar,

Thank you for your review.

As discussed in our previous email, we would like to remind you that the product concerned had a really good discount (35%) due to the fact that it was about to expire in the next few days and the expiration date was clearly indicated on our website using a red label, in order to avoid unpleasant inconveniences for our customers and also, another most important thing, to limit the food waste.

Therefore, there was no reason for us to refuse the cheese replacement and issue a refund or voucher for you.

Regards
Nifeislife

Valorada con 5 estrellas sobre 5

The price/quality was incredible.

The price was very competitive. The quality of the Coppa, Porchetta and Pancetta was fantastic, never see it in UK at that price, and the way they pack it is incredible. Slice by slice, super clean and compact.

11 de enero de 2023
Opinión espontánea
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Respuesta de Nifeislife.com

Dear Michele,

Thank you very much for your lovely feedback.

All our departments were happy to hear them and definitely, they will be taken into consideration in order to keep up on providing the best service, prices and quality food for our beloved customers.

Regards
Nifeislife

Valorada con 5 estrellas sobre 5

Excellent!!!

It is many year I shop from Nife is Life and their service is been always outstanding!
Best products and excellent customer service.

23 de diciembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great

They were very helpful. They made all ways to deliver excellent food to my friends!

20 de diciembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Wonderful party catering service!

Many thanks to the Nifeislife team for the catering for our work Christmas party last night. It was a great order and delivery service, and the packaging and quality of the food was excellent. 10/10 and we are looking forward to ordering again for our party next year.

9 de diciembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Absolutely exceptional quality product…

Absolutely exceptional quality product and fantastic service.
Giorgia in particular has been extremely helpful in arranging a father's day gift for me, having gone above and beyond.

17 de junio de 2022
Opinión espontánea
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Respuesta de Nifeislife.com

Thank you very much for taking the time to leave such good feedback.

We are glad that you were extremely satisfied with our products and also with our customer service which is always ready to sort things out in a quick and reasonable way.

Your opinion gratifies us and drives us to offer a better service for our customers every day. Please, let us know if the Gift voucher made Father's Day special for your father!

Kindest Regards.

Valorada con 3 estrellas sobre 5

The company responded quickly, must say impressed with their concern

Received my order but only had 9 packets of Misura fibrextra biscuits, my order was for 10 packets ? And was charged for 10.

7 de junio de 2022
Opinión espontánea
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Respuesta de Nifeislife.com

Dear Rodney, we are surprised to read this feedback from you.
We have sorted your issue out in a quick and efficient way by offering you the opportunity of choosing between a voucher or a refund since, after investigating, we found out that it was a simple oversight during your order preparation. We are terribly sorry for what has happened and are always available for any further assistance.

Valorada con 5 estrellas sobre 5

Great experience

Great experience - Order arrived well packaged, had a text on the morning of delivery providing me with a time-slot. Bought cakes and crisps, Plenty time until the Best Before dates. Would recommend

19 de marzo de 2022
Opinión espontánea
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Respuesta de Nifeislife.com

Thanks for taking the time to write a such nice review.

We really appreciate it as it makes our Team always give their best to make our customers happy with their shopping, keeping them updated, packaging the food well, and checking the expiration date in order to receive the freshest products and taste real Italian food.

Kindest Regards,

Nifeislife.

Valorada con 1 estrellas sobre 5

Very poor service from DPD your…

Very poor service from DPD your delivery company. Waited in at home to receive a message that there was no one in and I can collect my parcel from a random shop tomorrow. Not acceptable when we are talking about food.

Will not be using your services again until you drop DPD as a delivery company. This always happens with them !

3 de marzo de 2022
Opinión espontánea
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Respuesta de Nifeislife.com

Dear Matthew, it was a pleasure talking to you the other day on the phone, as mentioned, among the numerous couriers we have tried, DPD is the one that ensures us a better service and also has a premium price compared to cheaper competitors. We would like to assure you that we try our best to give our customers the service that they deserve but, unfortunately, not having full control of DPD, things sometimes do not go as expected.

We hope that this unpleasant experience does not discourage you from shopping with us.

Kindest Regards.

Nifeislife.

Valorada con 5 estrellas sobre 5

Can't source my product anywhere else

Excellent product that I cannot source anywhere else. Great service and always very helpful. Delivery also excellent.

28 de febrero de 2022
Opinión espontánea
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Respuesta de Nifeislife.com

Thank you for taking the time to leave such excellent feedback! We always strive our best to deliver the best customer experience to everyone. Thank you once again for providing your trust in us. Have a wonderful day!

Valorada con 1 estrellas sobre 5

This company is just the worst

This company is just the worst. In our case, provola and burrata were simply mediocre. Honestly one can buy burrata from Waitrose and the taste is way more better. The absolute disaster was prosciutto San Daniele which was so old and inedible that we had to throw it away and if you’re an Italian in the UK, you understand how hard it can be. Doing the purchase online, they’ll save your payment details for the successive purchases automatically. They’re just so sure that you’re going to get back to them.
Honestly, do not buy from these guys

24 de febrero de 2022
Opinión espontánea
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Respuesta de Nifeislife.com

Dear Salvatore,

Thank you for your feedback.

We would like to inform you that the same products are appreciated by many Italian customers. We really do our best to select the best quality for products we sell and offer an excellent service and make our customers happy.

Kindest Regards,

Nifeislie.

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