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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We've commissioned 2 inventory inspections with Nolettinggo so far and are the process of arranging 4 more. I've been very impressed with their service to date. I have found them to be extremely respo... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Sadia from No Letting Go did our checkout report. Firstly, she was 20mins late. Even more frustratingly, in the checkout report she stated ‘responsibility of the tenant’ for multiple things that... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Abby was lovely to work with, managed to fit me in last minute despite her busy schedule. To my surprise they did an amazing job of noting every single detail. This will come in very handy for the fin... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

James from No Letting Go (Bolton & Bury) did a great job from start to finish. He was punctual, friendly, and very thorough, and he explained everything clearly. The whole process was smooth and stres... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Compañía de administración de propiedades

Escrito por la empresa

We offer Property inventory management services. Conducting inventory pre-tenancy check-ins,check-outs, mid-tenancy inspections, and more. As an independent and unbiased professional reporting service, our reports stand up to scrutiny and protect you in case of disputes


Información de contacto

4,0

Muy bueno

TrustScore: 4 sobre 5

155 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,0

Todas las opiniones

(155)

55 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

They never sent the Check In Reports

These guys did my inventory check out and check in and just decided not to send me the reports. I've made a complaint to AIIC who's merely been the most useless watchdog in the UK and they are not managed by any Ombudsman. I've been chasing for 6 months and have been yelled at by the tenants and will be filing a court order for Specific Performance. Right now, I literally have no photos to chase for damages at the property since the new tenants have moved in. And I am certainly in breach of AST through no fault of my own except to hire these guys.

Incompetent persons involved in the chain of emails so far:-
Patur Mohan
Olaf Throndsen
Central Office AIIC
Nikki Higgins
Justine Tomlinson

11 de octubre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Never use this company for snagging

I used this company to do the snagging for my new apartment received from the developer. They provide me a report with a lot of pictures and very few comments, saying that everything is perfectly installed and in good condition per their visual check.

As I let my apartment to the tenant immediately after that, I just managed to visit it this month in person. I am scared by the big gap on the roof of the balcony and the hole on the wall etc, just from my 10 mins visit! It is very obvious that this company doesn't inspect the property seriously and provide very unprofessional snagging report (just filled up with photos)!

Be aware of this company if you are serious about snagging or the golden period for asking the developer to follow up deflects would be missed!

19 de julio de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

This company is a joke

This company is a joke and just copy and paste items from old reports and make things up and and will tell you that you do not need to be around when checking out. I would never let them check me out again. Or ever let any one of my family and friends us them.

28 de agosto de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Professional, Efficient, Friendly.

Professional, efficient, friendly service. I particularly wanted to use this company because they have always been reliable and know the property having done check ins/outs twice now. They have been mot suportive. Staff are efficient, friendly and reports come through quickly. Would thoroughly recommend them to any Landlord.

15 de septiembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service

Excellent service - very comprehensive report provided. Great value for money. Highly recommend and will use service again. As I am based in Australia, made the process so simple for me as I was not able to be in London in person to view property at end / start of tenancies myself.

28 de agosto de 2023
Opinión espontánea
Logotipo de Nolettinggo

Respuesta de Nolettinggo

Thank you for your review - we are delighted you are happy with the service!

Valorada con 1 estrellas sobre 5

Literally a glorified scam

Literally a glorified scam - they looked at the check in document, then decided to take 10 times more photos of the property on check-out and attempted to apportion all blame on us, instead of accurately noting that there was zero evidence in the check in..

complete scumbag company whose only interest is stealing tenants deposits.

3 de julio de 2023
Opinión espontánea
Logotipo de Nolettinggo

Respuesta de Nolettinggo

Hi Robert, im sorry to hear you are disappointed and upset. No Letting Go are independent inventory assessors who are contracted by a property manager or landlord.

Our job is to compare the property at the start and end of the tenancy. We do not obtain, retain or make deductions from tenant deposits.

Your deposit will be held with a government deposit scheme, which your property manager or landlord would have advised you of at the start of your tenancy, as this is a legal requirement. If you believe your landlord or property manager has made unfair deductions then you can request the services of an adjudicator at no cost to yourself who will review the deduction independently.

Also if you send me the full property address, I can also review the reports for you.

Best Wishes Justine Tomlinson
justinetomlinson@nolettinggo.co.uk

Valorada con 5 estrellas sobre 5

Good, solid company

I've been using No Letting Go for years and they never disappoint. I've dealt with at least 5 of their clerks in various areas and they have all been professional, friendly and efficient.
Their reports usually come back quickly and they are very easy to read which is not always the case with inventories. I highly recommend them!

10 de marzo de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Professional

Professional, positive energy, great communication skills

22 de marzo de 2023
Opinión espontánea
Logotipo de Nolettinggo

Respuesta de Nolettinggo

Hi Alex, thank you for the 5 star review!

Valorada con 5 estrellas sobre 5

Highly recommend

I think this is about the 4th or 5th time I have used NLG, and I keep coming back to them as they are thorough, efficient, accurate, and good value. Shewana from Greenwich office came at very short notice to do my most recent letting. Arrived on time, very pleasant and polite and answered a few queries I had too. Highly recommended

15 de marzo de 2023
Opinión espontánea
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Respuesta de Nolettinggo

Hi Mary, thank you for the positive feedback about Shewana, she strives to deliver a great service, so its very rewarding to to hear back from clients. Thank you for your continued business.

Valorada con 5 estrellas sobre 5

Long term review - exceptional customer service

I have been using NLG for nearly 20 years. There have been different teams of people over the years, but all have been exceptionally helpful and professional. The inventory reports are always very thorough and professional. Recently, both Helen and Abby have gone out of their way to help out with difficult matters at short notice. Superb customer service - highly recommended.

15 de marzo de 2023
Opinión espontánea
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Respuesta de Nolettinggo

Thank you so much for taking the time to leave us a 5 star review. The assessors work really hard to deliver a great service for all parties involved, so its really rewarding to hear this. I will ensure your comments are passed on to Helen and Abby. Thank you for your continued support.

Valorada con 5 estrellas sobre 5

Very happy with the service

Very happy with the service. David took control and arranged everything with the tenants. Excellent report as well. Cannot fault anything. The entire experience was done with the upmost care and professionalism

3 de enero de 2023
Opinión espontánea
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Respuesta de Nolettinggo

Thanks so much for leaving a 5 star review, its rewarding to hear you are happy with the service! David will be delighted with the feedback.

Valorada con 5 estrellas sobre 5

Touchstone residential

We’ve used no letting go for years and have used several of their franchise’s due to the geographical area we cover. Highly recommend this company in particular Marcelle who covers Milton Keynes. Extremely professional, detailed reports with great photos. Looking forward to working with them for a few more years

30 de junio de 2022
Opinión espontánea
Logotipo de Nolettinggo

Respuesta de Nolettinggo

Thank you for your 5 star review, we really appreciate it!

Valorada con 1 estrellas sobre 5

Be careful working for this company as…

Be careful working for this company as they do not pay and ignore your messages and emails.
This is a franchise so they pretty much do what they want and do not care, do not be mislead to believe they are a large organised company.
They do not assist when you have a problem and your only option is to ask the Estate agents directly or go to court for your own money.
There are much better companies to work for - STAY AWAY !!

19 de septiembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Second time i have used No letting go

Second time i have used No letting go, always really helpful, very thorough and easy to work with. Will continue using their services.

5 de diciembre de 2022
Opinión espontánea
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Respuesta de Nolettinggo

Hi David, thanks very much for your 5 star review we really appreciate your positive feedback.

Valorada con 1 estrellas sobre 5

Time wasters

I am a tenant and the agency I rent through uses this company. I was contacted to arrange a routine inspection and was initially offered an evening appointment IN WRITING, by text, but I foolishly booked a day off instead to get the thing over and done with, only for them to cancel ten minutes before the appointment at 2pm due to "personal" reasons. Someone else at the firm emailed me several weeks later to rearrange, and when I asked for an evening appointment they said their operating hours were 9am to 4pm on weekdays only, evenings were not possible. I showed the person emailing me, A DIRECTOR NO LESS, a screenshot of the previously offered evening appointment, at which point they started spouting info about office locations and held fast that evenings were not possible. I told them they could come any evening or weekend, which again was declined, so I spoke to the letting agency and was told that No Letting Go had specifically been told to allow Saturday appointment, and asked me to try again... and when I went back to them, they said they were declining to complete the job because I wasnt available in their operational hours. What a waste of time. If you are a landlord or agency looking for someone providing property inspections, this is NOT the company for it.

15 de noviembre de 2022
Opinión espontánea
Logotipo de Nolettinggo

Respuesta de Nolettinggo

Hi, I am very sorry to hear that your appointment was cancelled at short notice. Our assessors provide day time appointments, but can on occasion offer evening or weekend appointments depending on their schedule. Could you let me know your address or the assessor details so I can investigate further and arrange a convenient time for the visit. My direct email address is justinetomlinson@nolettinggo.co.uk. Many Thanks.

Valorada con 5 estrellas sobre 5

Check out

Detailed Efficient Committed
First class & friendly. Punctual for appointment Report available swiftly

30 de septiembre de 2022
Opinión espontánea
Logotipo de Nolettinggo

Respuesta de Nolettinggo

Hi Cara, many thanks for taking the time to leave us such a great review. Thank you for your business!

Valorada con 5 estrellas sobre 5

Superb inventory company

I would recommend no letting go without any hesitation. I have been using them for several years now.

Zoofa is a highly skilled inventory professional. Accurate and careful. The report produced is perfect every time.

26 de septiembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Professional Service all the way!

Was really impressed with the service I received from No letting Go. They were very professional and friendly to deal with. They were extremely helpful with all my needs and were quick to respond to any queries I had. Will definitely use this company again!

23 de septiembre de 2022
Opinión espontánea
Logotipo de Nolettinggo

Respuesta de Nolettinggo

Hi, thank you so much for your 5 star review. We encourage feedback and its very rewarding to hear we are delivering a professional service.

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