They had the van for 7 weeks for MOT and some, expensive but straight forward, repairs. The ladies on reception were pleasant and helpful but seemed unable to provide updates on progress. When asked f... Ver más
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Consulta las opiniones de los clientes
Lee Heaps the salesman. He offered a first class service and made the whole customer experience from start to finish a pleasure to deal with. He made it a pleasure to deal with Mercedes and i as a cus... Ver más
La empresa ha respondido
Mark Benson is a fantastic menanic and person. He has looked after my vechile for 6 years. His work is first class but he also spends time to sit and discuss things in order to keep ahead of things fo... Ver más
La empresa ha respondido
Every step painless and great communication Lee and Scott very informative and nothing was too much trouble Definitely purchase again from them
La empresa ha respondido
Información sobre la empresa
- Concesionario Mercedes Benz
- Concesionario de camiones
- Mantenimiento y reparación de automóviles
- Taller de reparación de automóviles
- Tienda de repuestos de automóviles usados
Escrito por la empresa
Northside Truck & Van offer the sale, service and repair of the entire Mercedes-Benz commercial vehicle range. Our sales and services are tailored to cover every customer want and need, carrying the largest volume of stock vehicles across all UK based Mercedes-Benz dealerships. Our range of service packages and repair assistance are accessible to every Mercedes-Benz owner, whether or not you purchased your vehicle with Northside.
Información de contacto
Summit House, Woodland Park, Bradford Road, BD19 6BW, Cleckheaton, Reino Unido
- 01302304858
- enquiry@northside.co.uk
- www.northside.co.uk
4,6
Excelente
527 opiniones
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They had the van for 7 weeks for MOT…
They had the van for 7 weeks for MOT and some, expensive but straight forward, repairs. The ladies on reception were pleasant and helpful but seemed unable to provide updates on progress. When asked for the cause of the delays I was told they were waiting for parts which I initially accepted but after further questioning they claimed they were waiting for transmission fliud and sealant from Germany! I suggested Halfords but that did not help. I suspect, from the street full of vans outside the premises, that they had taken on more work than they could carry out in a timely manner. The van is a company vehicle so extended time off road is a serious problem and I am not sure that Northside appreciated this. They did not even notify me that the van was ready to collect when the work was eventually completed!
8 de julio de 2026
Opinión espontánea
Respuesta de Northside Truck & Van
Hi Clive
Thank you for bringing this to our attention.
We are sorry to hear about your experience and appreciate you taking the time to provide your feedback.
We understand your concerns regarding the length of time your van was off the road, the lack of updates throughout the repair process, the explanations provided for the delays, and the fact that you were not contacted when the vehicle was ready for collection. We appreciate how disruptive this would have been, particularly as the van is a company vehicle and its availability is important to your business.
To enable us to investigate this matter fully, please could you email the vehicle registration number to feedback@northside.co.uk
Kind regards
Customer Care Team
Kept me updated throughout the buying…
Kept me updated throughout the buying process and did the simple things well.
10 de septiembre de 2026
Respuesta de Northside Truck & Van
Hi Craig
Thank you for choosing Northside and taking the time to leave your kind review.
We'll be sure to pass your comments to Lee.
Kind regards
Customer Care Team
Lee Heaps the salesman
Lee Heaps the salesman. He offered a first class service and made the whole customer experience from start to finish a pleasure to deal with. He made it a pleasure to deal with Mercedes and i as a customer will 100% be returning and looking to deal with Lee again. He is an absolute asset to your business and personally think you are lucky to have secured his services.
10 de septiembre de 2026
Opinión espontánea
Respuesta de Northside Truck & Van
Hi Carl
Thank you for taking the time to leave such wonderful feedback.
We're delighted to hear that Lee Heaps provided a first-class service and made your experience enjoyable from start to finish. Delivering a seamless and enjoyable customer journey is exactly what we strive for, so it's fantastic to know Lee made such a positive impression.
Your comments about his professionalism, dedication, and commitment to customer satisfaction will mean a great deal to him. We truly appreciate your kind words and are thrilled that you would choose to return and work with Lee again in the future.
Thank you for your recommendation, and we look forward to welcoming you back when the time comes. Enjoy your new Mercedes.
Kind regards
Customer Care Team
Every step painless and great…
Every step painless and great communication
Lee and Scott very informative and nothing was too much trouble
Definitely purchase again from them
9 de septiembre de 2026
Respuesta de Northside Truck & Van
Hi Martin
Thank you for choosing Northside and taking the time to leave such a fantastic review.
We're delighted to hear that Lee and Scott made the whole process a great experience and kept you well informed throughout.
Providing great communication and customer service is what we strive for, so it's wonderful to know they went above and beyond for you.
We truly appreciate your recommendation and look forward to seeing you again in the future.
Kind regards
Customer Care Team
Mark Benson is a fantastic menanic and…
Mark Benson is a fantastic menanic and person. He has looked after my vechile for 6 years. His work is first class but he also spends time to sit and discuss things in order to keep ahead of things for the future. Thank you Mark for the excellent service and advice. Jo Griffiths
4 de septiembre de 2026
Opinión espontánea
Respuesta de Northside Truck & Van
Hi Joanne
Thank you for choosing Northside and taking the time to leave us a 5* review.
We look forward to seeing you again in the future.
Kind regards
Customer Care Team
Absolutely jem to buisness keeping my…
Absolutely jem to buisness keeping my van running staff brilliant 👏
1 de septiembre de 2026
Opinión espontánea
Respuesta de Northside Truck & Van
Hi Martin
Thank you for choosing Northside and taking the time to leave a 5* review.
We look forward to seeing you again in the future.
Kind regards
Customer Care Team
Booked Motorhome in for service over…
Booked Motorhome in for service over the phone, dropped off at 8.00 with knowledgable staff
Motorhome handed back at 11.30
Good experience overall
27 de agosto de 2026
Opinión espontánea
Respuesta de Northside Truck & Van
Hi Graham
Thank you for choosing Northside and taking the time to leave a 5* review.
We look forward to seeing you again in the future.
Kind regards
Customer Care Team
Simon and the team at Northside Truck &…
Simon and the team at Northside Truck & Van
real old school customer service always go that extra
mile This is my second van from them will be back
for sure .
Thanks Guys
21 de agosto de 2026
Respuesta de Northside Truck & Van
Hi
Thank you for your kind review.
We're delighted to hear that Simon and the rest of the team provided the level of customer service that we pride ourselves on.
It means a great deal that you've chosen to purchase your second van from us, and we're grateful for your continued loyalty.
We look forward to welcoming you back again in the future.
Kind regards
Customer Care Team
Customer Service
We first met Simon Lonsdale back in 2011 when we bought our first Mercedes Benz Vito van from him. I was delighted when 15 years later we returned to Attercliffe branch to 'update' our van and he was the person we first saw. His customer service was excellent ~ he talked us through everything as things are a lot more advanced now and found us the perfect van. He totally understood my needs regarding caging out the van for my dogs and nothing was too much trouble for him. He was always on the other end of the phone when I needed to ask anything ~ and kept me fully updated at all times. I absolutely love my new van and would like to personally thank Simon for all his expert help in finding this vehicle for me and being there to answer my many questions!!
11 de mayo de 2026
Opinión espontánea
Respuesta de Northside Truck & Van
Hi Rita
Thank you so much for your lovely feedback.
What an incredible story that you first met Simon back in 2011 and then returned 15 years later to find him still here to help with your next van purchase.
We're delighted that Simon was able to guide you through the latest features and find a vehicle that perfectly suited your needs. Knowing that he was always available to answer your questions and kept you updated throughout the process is exactly the experience we aim to provide.
Thank you again for choosing Northside.
Kind regards
Customer Care Team
⭐️⭐️⭐️⭐️⭐️
After having bad experiences at northside Bradford the next closest dealer was York for my Maxus dropside
And honestly the customer service from Jo at desk is amazing my truck was recovered on Tuesday and dropped off ready to pick on Friday brand new clutch and parts all under warranty 5 stars
Thank you guys
30 de julio de 2026
Opinión espontánea
Respuesta de Northside Truck & Van
Thank you for choosing Northside and taking the time to leave a 5* review.
We're delighted to hear that Jo and the York team provided such great service and got your Maxus back on the road so quickly. We'll be sure to pass on your kind words.
Kind regards
Customer Care Team
Great friendly experience as usual.
Great friendly experience as usual.
Thank you Liam and Niamh.
😊😊😊😊😊
24 de julio de 2026
Opinión espontánea
Respuesta de Northside Truck & Van
Hi Greg
Thanks for choosing Northside and taking the time to share your great experience. We'll make sure to pass your kind words on to Liam and Niamh. 😊
We look forward to seeing you again in the future.
Kind regards
Customer Care Team
Jo and the team were excellent
Jo and the team were excellent, great communication and good service. I wouldn’t hesitate to recommend them.
10 de julio de 2026
Opinión espontánea
Respuesta de Northside Truck & Van
Good morning, Dave.
Thank you for your kind words regarding Jo, and the team.
We will be sure to pass on these kind comments.
We hope to see you in the future.
Customer Care Team
What a Team
Over the last few months, Northside Truck & Van's Mobile Technicians, Joshua and Adam (A Team), have been working alongside our fleet garage, assisting with repairs on our critical frontline vehicles.
They are an outstanding pair of technicians. There seems to be no repair they cannot tackle, and their technical knowledge, efficiency, and professionalism are second to none. Both Joshua and Adam consistently demonstrate a fantastic attitude towards customer service, always communicating clearly and keeping our fleet team fully updated on progress throughout every job.
Their commitment, expertise, and willingness to go the extra mile have been invaluable in helping us keep our vehicles operational and minimise downtime. They are a real credit to Northside Truck & Van, and I would highly recommend their services to anyone looking for reliable and skilled technicians.
Thank you, Joshua and Adam, for your excellent support and hard work.
2 de julio de 2026
Opinión espontánea
Respuesta de Northside Truck & Van
Hi Wayne,
Thank you for taking the time to leave such a fantastic review and for your kind words about Joshua and Adam.
We're delighted to hear that they have provided such valuable support to your fleet operation over the last few months.
Their technical expertise, professionalism, and commitment to customer service are qualities we are incredibly proud of, and it's great to see their efforts recognised by a customer.
Keeping critical frontline vehicles on the road is essential, and we're pleased that Joshua and Adam have been able to work closely with your team to minimise downtime and deliver the high standard of service you expect.
We will ensure that your feedback is passed on to them and their management team, as we know they will greatly appreciate your recognition.
Thank you again for your recommendation and for choosing Northside Truck & Van.
We look forward to continuing to support your fleet in the future.
Kind regards
Customer Care Team
Thanks you Jo
I have some health difficulties and Jo on reception was incredibly helpful during the service of my Motorhome
17 de junio de 2026
Opinión espontánea
Respuesta de Northside Truck & Van
Hi Garry,
Thank you for taking the time to leave us a 5-star review and for your kind words about Jo.
We’ll be sure to pass your lovely feedback on to her.
We’re delighted to hear you had a great experience and hope to welcome you back again soon.
Kind regards,
Customer Care Team
Liam Lightowler dealing with our…
Liam Lightowler dealing with our vehicle repair was very professional and kept us informed at every stage of when replacement parts were due and the expected completion of the repair- thank you Liam
26 de junio de 2026
Opinión espontánea
Respuesta de Northside Truck & Van
Hi Mr Thamas,
Thank you for your kind words about Liam. I’ll be sure to pass your comments on to him.
We're delighted to hear that he was able to help and assist you.
We hope to see you again soon.
Kind regards,
Customer Care Team
I personally deal with Northside Leeds…
I personally deal with Northside Leeds on a daily basis. Liam is consistently extremely helpful and a pleasure to deal with always.
19 de junio de 2026
Opinión espontánea
Respuesta de Northside Truck & Van
Hi Louis
Thank you for choosing Northside and taking the time to leave a 5* review.
We'll be sure to pass your kind comments on to Liam and the rest of the team.
We look forward to seeing you again in the future.
Kind regards
Customer Care Team
Polite staff
Polite staff, kept me updated while the works was been carried out. Great experience overall
18 de junio de 2026
Opinión espontánea
Respuesta de Northside Truck & Van
Hi David,
Thank you for taking the time to leave us a review.
We're pleased to hear that our Leeds team were helpful, and we'll be sure to pass on your kind comments.
We look forward to welcoming you back in the future.
Kind regards,
Customer Care Team
Excellent service from Cameron and Joe
Excellent service from Cameron and Joe. Nothing is too much trouble for these two lads. Quick efficient and very knowledgeable. I have to say, they really are a credit to the brand.
18 de junio de 2026
Opinión espontánea
Respuesta de Northside Truck & Van
Hi Alex
Thank you for choosing Northside and taking the time to leave a 5* review.
We're delighted to hear that Cameron and Joe provided such efficient service and we'll be sure to pass on your kind comments.
We look forward to seeing you again in the future.
Kind regard
Customer Care Team
Ryan
Ryan, your roadside assistance man, helped on Thursday 11/06/26 to get my lorry back up and running. Excellent service. Very safety conscious and professional.
11 de junio de 2026
Opinión espontánea
Respuesta de Northside Truck & Van
Hi Jeremy
Thank you for taking the time to leave us a 5* review.
We're pleased to hear that Ryan was able to get your truck back up and running and we'll be sure to pass on your feedback.
Kind regards
Customer Care Team
The team at Northside care
The team at Northside care. We at Johnsons Hotel Linen highly reccomend them to take care of your fleets needs.
5 de junio de 2026
Opinión espontánea
Respuesta de Northside Truck & Van
Hi Phil
Thanks you for choosing Northside and taking the time to leave your kind review.
We look forward to seeing you again in the future.
Kind regards
Customer Care Team
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