They had the van for 7 weeks for MOT and some, expensive but straight forward, repairs. The ladies on reception were pleasant and helpful but seemed unable to provide updates on progress. When asked f... Ver más
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Consulta las opiniones de los clientes
Lee Heaps the salesman. He offered a first class service and made the whole customer experience from start to finish a pleasure to deal with. He made it a pleasure to deal with Mercedes and i as a cus... Ver más
La empresa ha respondido
Mark Benson is a fantastic menanic and person. He has looked after my vechile for 6 years. His work is first class but he also spends time to sit and discuss things in order to keep ahead of things fo... Ver más
La empresa ha respondido
Every step painless and great communication Lee and Scott very informative and nothing was too much trouble Definitely purchase again from them
La empresa ha respondido
Información sobre la empresa
- Concesionario Mercedes Benz
- Concesionario de camiones
- Mantenimiento y reparación de automóviles
- Taller de reparación de automóviles
- Tienda de repuestos de automóviles usados
Escrito por la empresa
Northside Truck & Van offer the sale, service and repair of the entire Mercedes-Benz commercial vehicle range. Our sales and services are tailored to cover every customer want and need, carrying the largest volume of stock vehicles across all UK based Mercedes-Benz dealerships. Our range of service packages and repair assistance are accessible to every Mercedes-Benz owner, whether or not you purchased your vehicle with Northside.
Información de contacto
Summit House, Woodland Park, Bradford Road, BD19 6BW, Cleckheaton, Reino Unido
- 01302304858
- enquiry@northside.co.uk
- www.northside.co.uk
4,6
Excelente
527 opiniones
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★☆☆☆☆ Mercedes-Benz “Total Rip-Off! Avoid Mercedes-Benz Repairs at All Costs!”
★☆☆☆☆ Mercedes-Benz – A Complete Disaster! Avoid at All Costs!
I took my van for ( engine management lighting only ) cost £4250 and the job Not done !
* I wish I could give zero stars because Mercedes-Benz has been the worst experience of my life when it comes to vehicle repairs and customer service. If you think you’re buying from a “premium brand,” think again—their after-sales service is an absolute nightmare.
and what did they do? Charged me a fortune for repairs that didn’t even fix the problem! After a long argument with them, I finally gave up and took my van to a small local garage, where they fixed the issue quickly for a small fraction of the cost. Mercedes-Benz had charged me 10 times more than what it actually cost to resolve the problem!
After months of frustration and constant follow-ups, Mercedes-Benz refused to take responsibility and rejected my refund request. Their so-called “Customer Advocacy Team” is a joke—just a bunch of scripted responses with zero actual help.
Mercedes-Benz has no integrity, no accountability, and they simply do not care about their customers. Once they have your money, you’re on your own. This company is all about profit, not customer satisfaction.
I strongly warn anyone against buying or servicing a vehicle with them. Do yourself a favor and take your business elsewhere before you end up in the same nightmare I did.
18 de marzo de 2025
Opinión espontánea
Respuesta de Northside Truck & Van
Dear Ahmad
We understand your frustrations and have already responded to your concerns. We strive to address every issue fairly and have asked you to contact us directly at feedback@northside.co.uk to enable us to assist you further.
Kind regards
Customer Care Team
Great Service from Liam at Northside…
Great Service from Liam at Northside Leeds.
Best man in job, Great communication.
17 de marzo de 2025
Opinión espontánea
Respuesta de Northside Truck & Van
Hi Haris
Thank you for choosing Northside and taking the time to leave your feedback.
Customer experience is very important to us here at Northside and your kind comments have been passed to Liam and the rest of the team.
We look forward to seeing you again in the future.
Kind regards
Customer Care Team
Factory ordered sprinter chassis with a…
Factory ordered sprinter chassis with a body to be fiited on arrival.
On the day of vehicle collection it was presented to me with the wrong body fitted.
Indeed this error was rectified however this issue has since highlighted another issue with the vehicle that so far i have failed to receive a response to.
3 de marzo de 2025
Respuesta de Northside Truck & Van
Dear Niki
Thank you for taking the time to leave your feedback.
We're sorry to hear that your Sprinter arrived with the wrong body fitted.
We appreciate the inconvenience this must have caused, however this has been resolved in the time frame agreed with yourselves.
Please can you email further details of any other issues that you have to feedback@northside.co.uk to enable us to look into them further for you
Kind regards
Customer care Team
Respuesta de Northside Truck & Van
Hi Janet
Thank you for choosing Northside and taking the time to leave a 5* review.
We're glad to hear that Liam provided excellent service and we look forward to assisting you again in the future.
Kind regards
Customer Care Team
Caitlin and the ladies were lovely and…
Caitlin and the ladies were lovely and helpful. They're very nice down to earth people at Northside Doncaster. They made me feel welcome as I waited for an MOT, offered a coffee and were very easy to talk to. There's a nice calm atmosphere there and we had a good chat.
6 de marzo de 2025
Opinión espontánea
Respuesta de Northside Truck & Van
Hi Andrew,
Thank you for choosing Northside and taking the time to leave a 5* review.
Your kind comments have been passed on to Caitlin and the rest of the team.
We look forward to seeing you again in the future.
Kind regards
Customer Care Team
Very easy to deal with
Very easy to deal with, emailed in the morning, had my can in for a service the same day.
You cant fault that for service !
24 de febrero de 2025
Opinión espontánea
Respuesta de Northside Truck & Van
Dear Patrick
Thank you for choosing Northside and taking the time to leave a 5* review.
We look forward to seeing you again in the future.
Kind regards
Customer Care Team
Customer service star.
Alyssa is lovely to deal with and so are all reception staff. All have great communication skills and are very knowledgeable about the product. Telephone is always answered promptly and politely. Great company to deal with would fully recommend them.
27 de febrero de 2025
Opinión espontánea
Respuesta de Northside Truck & Van
Dear Robert
Thank you for choosing Northside and taking the time to leave a 5* review.
Customer experience is very important to us and your kind comments have been passed to Alyssa and the rest of the team at the depot.
We look forward to seeing you again in the future.
Kind regards
Customer Care Team
Speedy service
Absolutely fantastic customer service had an issue with my wagon. Was turned around fixed and back out of the gate within 10. -15 minutes would definitely recommend
21 de febrero de 2025
Opinión espontánea
Respuesta de Northside Truck & Van
Dear Damion
Thank you for choosing Northside and taking the time to leave a 5* review.
We look forward to seeing you again in the future.
Kind regards
Customer Care Team
Alyssa sets the example for good communications
good communications from Alyssa on reception, worked to make the process effective around sub contractor and subsequent additional work following the service.
website booking process annoying and not effective, I managed to book a service then cancelled it without knowing. Getting through to speak to someone takes a long time. overall happy with the result :-)
20 de febrero de 2025
Opinión espontánea
Respuesta de Northside Truck & Van
Dear Andrew
Thank you for choosing Northside and taking the time to leave a 5* review.
Your comments have been passed to Alyssa and the rest of the team at the depot.
We look forward to seeing you again in the future.
Kind regards
Customer Care Team
Took our motorhome in today had really…
Took our motorhome in today had really great service they completed the 2 recalls & fitted a new battery under warranty in Less than 3 hours our motorhome is now back safe & sound in storage all ready for this years adventures thanks Northside 👍
20 de febrero de 2025
Opinión espontánea
Respuesta de Northside Truck & Van
Hi David
Thank you for choosing Northside and taking the time to leave a 5* review.
Your kind comments have been passed to the team at Sheffield.
We look forward to seeing you again the future.
Happy adventures 😎
Kind regards
Customer Care Team
Great service today at York pressing…
Great service today at York pressing bearings into a hub. Young lass on reception was great and the boss man gent gave an exceptional service. Many thanks.
13 de febrero de 2025
Opinión espontánea
Respuesta de Northside Truck & Van
Hi Painter Daz
Thank you for choosing Northside and taking the time to leave a 5* review.
Your comments have been sent to the team at our York depot.
We look forward to seeing you again in the future.
Kind regards
Customer Care Team
I had an issue with my lights
I had an issue with my lights and was told the van was booked in to be sorted. On arrival it turns out it hadn't been booked in but, they accommodated me and sorted the problem out. Much much appreciated. Thanks guys.
12 de febrero de 2025
Opinión espontánea
Respuesta de Northside Truck & Van
Thank you for choosing Northside and taking the time to leave a 5* review.
We look forward to seeing you again in the future.
Kind regards
Customer Care Team
Front desk and service very good
Front desk and service very good. The accounts department in Bradford are terrible to deal with every time i have had an issue.
11 de febrero de 2025
Opinión espontánea
Respuesta de Northside Truck & Van
Dear Dean
Thank you for sharing your feedback.
To enable us to look into this further for you,
please can you provide further details by emailing feedback@northside.co.uk
Kind regards
Customer Care Team
Respuesta de Northside Truck & Van
Dear Consumer,
We're sorry that we didn't meet your expectations, We strive to provide the best experience possible and would appreciate it if you can email further details to feedback@northside.co.uk to enable us to look into this further for you.
Kind regards
Customer Care Team
Great staff very helpful and try to get…
Great staff very helpful and try to get you ready to go as soon as possible
7 de febrero de 2025
Opinión espontánea
Respuesta de Northside Truck & Van
Dear Paul
Thank you for choosing Northside and taking the time to leave a 5* review.
We look forward to seeing you again in the future.
Kind regards
Customer Care Team
Great staff and a good customer…
Great staff and a good customer experience
7 de febrero de 2025
Opinión espontánea
Respuesta de Northside Truck & Van
Dear Jonathan
Thank you for choosing Northside and taking the time to leave a 5* review.
We look forward to seeing you again in the future.
Kind regards
Customer Care Team
The young Chinese boy helpful
The young Chinese man is very good he tickled my son’s Mercedes van and turned it on. Very professional and well mannered man. He also told me that A modern vehicle uses an AC generator also know as an alternator
13 de enero de 2025
Opinión espontánea
Respuesta de Northside Truck & Van
Dear Charlie
Thank you for choosing Northside and taking the time to leave your feedback.
We look forward to seeing you again in the future.
Kind regards
Customer Care Team
Absolute shocking service
Absolute shocking service, after having our van (9 week ish) for repairs, they sent it out with no working headlights and we find out they should'nt have sent it out at all as it was not road worthy, to then have to take it back in a get an electric van as a replacement which is no use especially when they don't supply a cable to charge it with. Never again
28 de enero de 2025
Opinión espontánea
Respuesta de Northside Truck & Van
Dear Matthew,
Thank you for taking the time to leave your feedback
We apologise that on this occasion our level of service did not meet your expectations.
We would like to take the opportunity to look into this matter further for you, please can you email your registration number to feedback@northside.co.uk to enable us to do so.
Kind regards
Customer Care Team
Excellent communication with Liam and…
Excellent communication with Liam and very helpful to find the problem and fix it with ASP
25 de enero de 2025
Opinión espontánea
Respuesta de Northside Truck & Van
Dear Daniel
Thank you for choosing Northside and taking the time to leave a 5* review.
Your feedback has been passed on to Liam and the rest of the team at our Leeds depot.
We look forward to seeing you again in the future.
Kind regards
Customer Care Team
Smiles at Northside
Always greeted with courtesy and a smile (and a cuppa of coffee) ,, any issues are always dealt with quickly and efficiently 👍
23 de enero de 2025
Opinión espontánea
Respuesta de Northside Truck & Van
Dear Mr Moakes
Thanks for choosing Northside and taking the time to leave us a 5* review.
We look forward to seeing you again in the future.
Kind regards
Customer Care Team
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