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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

From the moment we walked into the store with our son, the staff were friendly and accommodating and not pushy with sales! After two visits, and playing various guitars, my son walked out with a vinta... Ver más

Valorada con 5 estrellas sobre 5

Ron's advice and recommendations are always spot on and he directed me straight to what turned out even better than I had hoped... Friendly, well informed little shop full of wonders and always wo... Ver más

Valorada con 5 estrellas sobre 5

Superb shop in an incredible location! Jordan and Jude offer the best customer service ever! I went with my daughter last Sunday as one string from her guitar was broken and they were really ni... Ver más

Valorada con 5 estrellas sobre 5

The staff at No Tom Guitars really know their stuff. They advised me incredibly well and were happy to spend time with me throughout my decision making. They've got an incredibly diverse array of prod... Ver más

Información sobre la empresa

  1. Tienda de instrumentos musicales

Escrito por la empresa

No.Tom Guitars are a retail business, serving Denmark Street London and globally, online. We specialise in only the finest Vintage and Used Stringed Instruments, to suit all budgets.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

206 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(206)

12 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Hi poor service

Hi, should have informed me that certain t shirts were not available before i made the order and the to find out after the bank transaction that the ones i ordered were unavailable

24 de julio de 2021
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Respuesta de No.Tom Guitars

Hi Timothy Sorry to hear that you have had a poor purchasing experience at NoTom where we strive to give our customers 100% satisfaction. We are awaiting a new T-shirt delivery. Would you like us to inform you when the new sizes arrive?
Regards
Ron Smith

Valorada con 5 estrellas sobre 5

Ordered tee shirt on line

Ordered tee shirt on line. Prompt reply to advise out of stock in colour/size offered alternative and arrived next day. Purchased various items over the years and always excellent customer service and knowledgeable.

1 de junio de 2021
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Respuesta de No.Tom Guitars

Thank you for your review. Very much appreciated!
Ron Smith

Valorada con 5 estrellas sobre 5

Ryra Klone

Great shop to do business with ... Ordered my Ryra Klone pedal from them online..was with me in a few days !! Love it !! Thanks again 👍

29 de abril de 2021
Valorada con 5 estrellas sobre 5

Denmark Street can be intimidating

Denmark Street can be intimidating for an aspiring guitarist, and I always felt I wasn't good enough (or wealthy enough) to go into No Tom Guitars. In 2016 I finally screwed up my courage and walked inside. I am so glad I did. The staff couldn't have been kinder, more welcoming or more helpful. After some discussion about the music I liked to listen to and what I liked to play, they showed me a Faith Mars drop-shouldered dreadnought guitar. They were so confident that this was the right guitar for me that they only showed me this one instrument. I took a leap of faith and bought it that day, trying not to think about the money!

I am writing this in 2021, and for the last 5 years this guitar has been my most treasured possession. I've just had another wonderful, peaceful Sunday afternoon playing guitar and watching the sunlight. I still find the sound of this guitar marvellous, I think it sounds even nicer now than when I bought it. I'm grateful that the staff at No Tom understood what I needed even more than I did, and helped steer me to an instrument that will be a lifelong friend.

21 de marzo de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

No Tom stock second hand guitars that…

No Tom stock second hand guitars that can be difficult to get hold of and I was mighty please to see a MINT Gibson ES 355 Custom Shop 'Lucille' (2015) with case posted on their website. As the Denmark St. Workshop is closed due to COVID restrictions, it came straight to me by courier after I had three or four questions answered. It was made in the Memphis factory which has been closed since.

The guitar arrived and appeared to have been un-played. The frets showed no wear at all or even any shine. But what was more of a clue was that the top E and B strings were choking out on the first and second frets even with a high action.

No problem, the guitar was collected from me in person and taken to No Tom's luthier, Gerald who has a home workshop. He is very responsive to e-mail and we had a discussion about what would be the best solution. He explained that there were two things that needed fixing: the nut slots had been cut too deep and the truss-rod needed slackening off to restore the neck to the right lengthwise 'relief'. In his judgement, there was no need for a replacement nut as it could be built back up with a bone/ resin compound and re-cut. I was able to collect the guitar a few days later, in person. He offered me a chance to look it over but I was confident he had done as promised.

I got 'Lucille' home and it is an absolute joy for its tone and playability. The action is set low as I requested and it is clear that Gerald has polished the frets too.

Man... I am SO PLEASED.

You can buy used Lucilles on Reverb, some cheaper and some more expensive than the £2,995 I paid. But sellers add delivery charges and as most are not based in the UK there are worries associated with damage in transit and no post sale service.

This was a no brainer for me. I got a three year parts and labour guarantee and proof that No Tom Guitars is as good as their word.

I could not be more pleased. Five Star review for sure. Gibson don't make Lucilles any more and NONE of the current ES series has the wonderful Varitone Circuit so beloved by BB King himself.

So I'm off to my music room to find that gorgeous sound that reminds me of Southern whiskey: Both PUs on and the Varitone on Position 3.

Bliss....

4 de marzo de 2021
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Respuesta de No.Tom Guitars

Hi Stephen,

Thanks for your kind review, we are glad to hear you are enjoying the guitar! Please let us know if we can be of any help in the future.

All the best,

No.Tom Guitars

Valorada con 5 estrellas sobre 5

1963 Gibson ES-120T

The guitar arrived as excepted and as described before by the team and website.

Great service and communication.

By the way, I’m in love with this 1963 ES-120T. Just great.

Looking forward to visit the real store.
Love.
M.

13 de febrero de 2021
Valorada con 5 estrellas sobre 5

I ordered two Tee Shirts online but…

I ordered two Tee Shirts online but they didn't have one in the colour I chose, Ron asked me if I would choose another colour or he could give me a refund, I chose another colour which wasn't a problem but as a "Thank You" Ron gave me a free Tote bag. Great shop, Great Owner.

13 de febrero de 2021
Valorada con 5 estrellas sobre 5

Outstanding support from Andy & Ron…

Outstanding support from Andy & Ron before I even purchased anything! Immediate delivery (within 24 hours of my order being placed). Superb!

2 de febrero de 2021
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Respuesta de No.Tom Guitars

Hi Kenny,

Thank you very much for your review and I hope that you enjoy your pedal. Please let us know if we can be of any help in the future.

No.Tom Guitars

Valorada con 5 estrellas sobre 5

Fantastic old-school person-to-person music shop.

Fantastic old-school person-to-person music shop. So much better than the corporate overkill that’s become the norm. Need more of these !

17 de enero de 2021
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Respuesta de No.Tom Guitars

Hi Matt,

Thanks for the kind words! Let us know if we can be of any help in the future.

No.Tom Guitars

Valorada con 4 estrellas sobre 5

Squire Custom 2008 Telecaster Delight.

First time I’ve used this dealership and it won’t be the last!! After a delay in postage which wasn’t caused by Tom Guitars I received my Telecaster this morning.

Well packed and double boxed I was delighted that the tele was as described, in very good condition. I have, in the past, received guitars from several different dealerships which were also described as excellent conditionally, only to find they were less than described.

Reason for dropping one star is that I asked for the Telecaster to be dressed with new strings. Unfortunately this wasn’t done and as the strings on the guitar were noticeably worn I had to order a new set on the internet.

I just wish all guitar dealers would set up the guitar properly with new strings before they send the guitar out. It always leaves a bad taste in the mouth with me that after purchasing the guitar you have to spend again to get the instrument sounding it’s best.

5 de enero de 2021
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Respuesta de No.Tom Guitars

Hi Ciaran
Thank you for your review and I am sorry to hear that you had to purchase new strings. Every guitar sold at NoTom has been fully set up and fitted with new strings before leaving the shop. Unfortunately on this occasion due to the tier 4 covid lockdown the shop is currently closed meaning that your guitar was shipped to you without being checked again in our workshop before being sent out.
Thanks again for your custom and comments and I hope that you are enjoying your new guitar.
Ron Smith

Valorada con 5 estrellas sobre 5

The best guitar shop in London to go…

The best guitar shop in London to go too!

I've bought a couple of guitars from No Toms now and they are always spot on with customer service, lots of guitars and amps, all fantastic quality and the workshop is great too!

I don't go anywhere else

23 de noviembre de 2020

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