My IFA on the 7th of April instructed Nucleus Financial Services (formerly James Hay) to transfer money from my portfolio to my current account. After much chasing It arrived on the 29th April. If you... Ver más
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Consulta las opiniones de los clientes
Called to get tech support this morning and spoke with Simone. She was super helpful and enabled me access to the platform with ease. Call was answered within seconds too. Great customer service. Than... Ver más
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Good morning Nucleus Financial. Being an ex CEO I have pleasure in complementing your Company . There was a problem in my meeting a date for the completion of my pension withdrawal . Two of your... Ver más
La empresa ha respondido
I needed help logging on having not used the portal for nearly 10 years (after retiring) I received simple , logical help delivered in a calm professional manner.
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Nucleus Financial Platforms is one of the leading investment platform groups in the UK, we work with around 5,000 adviser firms to look after over £43bn of their clients’ money. We provide access to products like ISAs and pensions, and a wide range of investments including funds, equities and bonds. Our scale and profitability enable us to invest in products, price and service. This will ensure our platforms meet the needs of advisers in helping them make the retirement of their clients more rewarding. We understand that things like personal circumstances, life altering events, or health can sometimes mean our customers need some extra support from us. For more information on the support we can provide please visit https://nucleusfinancial.com/supporting-customers or speak to one of our team.
Helping to make retirement more rewarding
Escrito por la empresa
- We have an overarching commitment to support advisers. By harnessing James Hay’s pensions expertise and Nucleus’ digital capability, we’re building the best retirement-focused adviser platform for larger adviser firms in the UK.
Información de contacto
Suite 202 Warner House, SP1 3TB, Salisbury, Reino Unido
- 0131 226 9800
- communications@nucleusfinancial.com
- www.nucleusfinancial.com
3,9
Muy bueno
1 mil opiniones
Ha contestado el 88% de las opiniones negativas
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Nucleus carried out our instructions…
Nucleus carried out our instructions promptly and efficiently.
16 de diciembre de 2025
Respuesta de Nucleus Financial
Hello,
Thanks for leaving us this five-star review! We really appreciate you taking the time to do so.
Kind Regards
Lewis
Nicole
Nicole - Nothing seemed too much trouble regarding the questions i was asking and the advice i was given . superb
Also dealt with Shelby on a previous occasion , here again superb service
Both a credit to the company
17 de diciembre de 2025
Respuesta de Nucleus Financial
Hi Graham,
We’re really pleased to hear that Nicole was able to answer all your questions and provide great advice, and that Shelby also offered superb service previously.
We’ll be sure to pass your kind words on to them.
Thanks again for taking the time to share your feedback!
Kind Regards,
Lewis
It took you 6 years after the death of…
It took you 6 years after the death of the policy holder to contact their next of kin. At every stage in proceedings you have requested information, only to come back to request further information that you neglected to ask for to start with, but without which you have been unable to proceed with the claim. Your communication has been inconsistent.
12 de diciembre de 2025
Respuesta de Nucleus Financial
Hi Simon,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience hasn’t been positive, particularly regarding the timescale and communication.
There is an ongoing complaint for this case and I've passed this on to the team who are currently reviewing the details. Once everything is reviewed, they will be in touch with a comprehensive response.
In the meantime, if you have any questions or need further assistance, please don’t hesitate to get in touch on 0131 226 9535 (option 1) for our Client Contact Team.
Thanks
Lewis
Today I contacted nucleus Financial by…
Today I contacted nucleus Financial by phone. My call was answered promptly and 'Jennifer' talked me through gaining access to my accounts on-line. She made sure I had successfully logged in and advised me how to find the information I needed. A pleasure to deal with. Many thanks
9 de enero de 2026
Opinión espontánea
Respuesta de Nucleus Financial
Hello Anne,
Thank you for taking the time to share your experience. We're delighted to hear you had such a positive experience dealing with Jennifer and will be sure to pass this on.
Kind Regards,
Lewis
Christopher was very helpful when I…
Christopher was very helpful when I contacted Nucleus with regards to my request. Everything was handled very quickly with all queries answered and no problems raised.
9 de enero de 2026
Opinión espontánea
Respuesta de Nucleus Financial
Hi Helen,
Thank you for taking the time to leave us this five-star review! It's great to hear Christopher was able to help you so quickly and answer any questions. We'll be sure to pass on your kind words.
Kind Regards,
Lewis
Helpful and understanding
18 de diciembre de 2025
Respuesta de Nucleus Financial
Dear Paul,
Thank you so much for taking the time to leave us a five-star review, we really appreciate it!
Kind regards
Lewis
Excellent customer service
My enqiry was dealt efficiently by Hannah who was not only helpful, but great fun!
8 de enero de 2026
Opinión espontánea
Respuesta de Nucleus Financial
Dear John
We're so pleased to hear this. Thanks for taking to time to leave us a five-star review on it!
Kind regards
Darran
A great help from Christopher in…
A great help from Christopher in helping me to login for the 1st time as a new Nucleus user. Talking me though the login process and providing me with a temporary password to be able to view my account was gratefully appreciated
8 de enero de 2026
Opinión espontánea
Respuesta de Nucleus Financial
Dear Phillip
Thanks so much for leaving us a review. We're glad Christopher was able to support you during your call!
Kind regards
Darran
I wanted information and help
I wanted information and help.
Christopher was knowledgeable and put my wish into action.
Very satisfied 😊
7 de enero de 2026
Opinión espontánea
Respuesta de Nucleus Financial
Dear Siby
We're so pleased to hear this. Thanks for taking to time to leave us a five-star review on it!
Kind regards
Darran
Jennifer was very professional
Jennifer was very professional, patience and polite, and resolved my problem with courtesy and ease .
Thank you
7 de enero de 2026
Opinión espontánea
Respuesta de Nucleus Financial
Dear Frank
Thanks so much for leaving us a review. We're glad Jennifer was able to support you during your call and resolve your query.
Kind regards
Darran
I had problems logging into my account
I had problems logging into my account. Christopher from Nucleus sorted it for me without drama or delay - I have to say I have been with them for many years.
Refreshing to have such a great customer service
7 de enero de 2026
Opinión espontánea
Respuesta de Nucleus Financial
Dear Helen
Thanks so much for leaving us a review. We're glad Christopher was able to support you during your call!
Kind regards
Darran
Very satisfied with Nucleus Financial
I have been a customer of Nucleus Financial for several years and have been extremely satisfied with their service. They are very helpful in answering queries, on the rare occasion I have needed them answered. Overall, I rate them very highly.
15 de diciembre de 2025
Respuesta de Nucleus Financial
Dear Mr Smith
Thanks for leaving us a review! We appreciate you taking the time to do so.
Kind regards
Darran
Very helpful when needed.
6 de enero de 2026
Opinión espontánea
Respuesta de Nucleus Financial
Dear Iain
We're so pleased to hear this. Thanks for taking to time to leave us a five-star review on it!
Kind regards
Darran
Call to customer service who resolved…
Call to customer service who resolved query swiftly and professionally
6 de enero de 2026
Opinión espontánea
Respuesta de Nucleus Financial
Dear Mrs Hopkins
Thanks for leaving us a review! We appreciate you taking the time to do so.
Kind regards
Darran
excellent response
The call was speedily answered without going through a raft of menues and AI voices. Sarah helped me set up on line access in a very efficient and friendly manner
6 de enero de 2025
Opinión espontánea
Respuesta de Nucleus Financial
Dear Martin
Thanks so much for leaving us a review. We're glad Sarah was able to support you during your call!
Kind regards
Darran
Nicole was very helpful at sorting out…
Nicole was very helpful at sorting out my account registration for Nucleus Go. Very clear.
6 de enero de 2026
Opinión espontánea
Respuesta de Nucleus Financial
Dear Dan
We're so pleased to hear this. Thanks for taking to time to leave us a five-star review on it!
Kind regards
Darran
phone answered quickly .
phone answered quickly .. a real person .. Marta who sorted out my log in issues within 2 minutes .. great service
6 de enero de 2026
Opinión espontánea
Respuesta de Nucleus Financial
Hello Ione,
Thank you for very much for your kind review. I'm glad to hear Marta was able to help you get logged in.
Many thanks
Linsey
Great customer service from Hannah.
Great customer service from Hannah.
Wish all other companies had the same high standard.
2 de diciembre de 2025
Opinión espontánea
Respuesta de Nucleus Financial
Hello,
Thank you for taking the time to share your experience. I'm very happy to hear you had such a positive experience with Hannah. If you need anything further please don't hesitate to get in touch.
Many thanks
Linsey
Excellent customer service from Simone
Simone answered my telephone query quickly and was very helpful. She efficiently diagnosed and rectified my website access problem. Good customer service overall.
6 de enero de 2026
Opinión espontánea
Respuesta de Nucleus Financial
Hello,
Thank you for taking the time to share your experience. It's great to know Simone was able to help you with your website issue. If you need anything further please don't hesitate to get in touch.
Many thanks
Linsey
Very happy with your friendly and…
Very happy with your friendly and efficient staff.
15 de diciembre de 2025
Respuesta de Nucleus Financial
Hello Rene,
Thank you for sharing your experience. I'm glad to hear you found us friendly and efficient. Should you need any further help please don't hesitate to get in touch.
Many thanks
Linsey
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