Oak Furniture Hut  Opiniones 

331
•
TrustScore: 2.5 sobre 5

2,5

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Made an order in December for a coffee table. Called twice in Jan for updates, told they were awaiting stock and delivery would be early Feb latest. Called again today, straight to answerphone, check... Ver más

Valorada con 1 estrellas sobre 5

Please avoid this company at all costs...took monies for goods being display cabinets 2 no. believed would be delivered, not received too date. Ordered November 2022...3 delivery dates given and all... Ver más

Valorada con 5 estrellas sobre 5

Fabulous 12 draw, half coffer/trunk coffee table. Great communication all the way, read delivery times, be patient and you'll be more than happy. Will buy from again and highly recommend others... Ver más

Valorada con 1 estrellas sobre 5

Yep, all same experience here, ordered a bookcase for Dec delivery, and here we are Feb 22, apart from many phone lies and excuses, nothing... Let's assume (hope) they ship the goods to UK fro... Ver más

Información sobre la empresa

  1. Tienda de muebles

Escrito por la empresa

Oak Furniture Hut is a family run and owned business with vast experience in the furniture industry with only one aim, to provide the best quality solid wood furniture at a very competitive prices, Oak Furniture Hut sells online via the internet, with over 50 different ranges of high quality furniture , you’re bound to find a suitable item for your home, whether you are looking to furnish your dining room , lounge or bedroom. All our furniture is constructed using traditional technique and built to last a lifetime. All our products are obtained from sustainable sources.


Información de contacto

2,5

Malo

TrustScore: 2.5 sobre 5

331 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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2,5

Todas las opiniones

(331)

0 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Not recommended

Not recommended. Waited 6 months for delivery of an item that is still quoted as 8-10 weeks on their website, with no delivery promise we cancelled the order. Slow to refund credit card and poor communications over the six months.

16 de junio de 2022
Opinión espontánea
Logotipo de Oak Furniture Hut

Respuesta de Oak Furniture Hut

Dear Nigel Gurr,

Thank you for posting a review and sorry you have not had the best of shopping experience at Oak Furniture Hut

These delays are an ongoing issues within the industry further impacted by global supply chain and lockdown in China plus various import related issues resulting in delays which we as a small business have no control over

The refund was promptly issued upon request on our end, the refunds take between 5-10 working days to appear back in the account , it is down to your card issuer to post refunds on your account once processed on our end , this is something we do not control

All emails queries were promptly answered with zero waiting time on calls made to us

We are sorry for inconvenience caused to you please accept our sincere apology

Regards
Oak Furniture Hut

Valorada con 5 estrellas sobre 5

Items arrived on time and as described

Items arrived on time and as described. Lovely solid pieces of oak and look great in our lounge diner. Table was easy to put together for 1 person although due to the size/weight it required 2 people to then lift it into place.

15 de junio de 2022
Opinión espontánea
Valorada con 4 estrellas sobre 5

Everything arrived on as scheduled and…

Everything arrived on as scheduled and was reasonably easy to put together. Only problem was no handles however these were sent quite quickly but the screws to put them on were too long. Another set of bolts were sent but they weren’t what we needed. We still haven’t got the required bolts/screws to fit handles correctly.

6 de junio de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

I cannot rate my experience with this…

I cannot rate my experience with this company as they failed to full fill my order correctly. One item was completely wrong and I had to chase three times and was promised delivery today but 5his did not happen. I cancelled my credit card and was refunded in full from the bank. When I informed this company the owner was not happy with me doing this and subsequently refunded me and I had to inform bank of this action. Nightmare from start to finish. I ordered goods 24th April and and the incorrect item still in my house !! And owner accusing me of fraud. I do not think so… I have now sourced items elsewhere and will not be recommending this business

1 de junio de 2022
Opinión espontánea
Logotipo de Oak Furniture Hut

Respuesta de Oak Furniture Hut

Thank you for posting a review and sorry you have not had the best of shopping experience at Oak Furniture Hut.

We are also glad you have found an alternative with another retailer and hope you have a better shopping experience with them.

The sequence of event mentioned here are not true and have been manipulated to defame a reputed family business despite our best effort to resolve this with customer.

The refund was prompty issued by Oak Furnitue Hut, not the bank as suggested and as per the communication history with customer.

The two items were order by customers on 24th April and delivered promptly on 4th May. One Of the item was incorrect specification which we agreed to exchange with correct one and the time line of exchange was notified.

The customer has been very impatient throughout the journey , very judgmental and extremely rude.

Regards
Oak Furniture Hut

Valorada con 5 estrellas sobre 5

COFFEE TABLE

Fabulous 12 draw, half coffer/trunk coffee table. Great communication all the way, read delivery times, be patient and you'll be more than happy.
Will buy from again and highly recommend others to take a look. And remember you'll get free delivery, Great family service.

Packaging was very well done. And 2 man delivery company also fantastic.

Thank you so much.

7 de mayo de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Solid Pine mirrored wardrobe

The solid pine wardrobe ordered was much cheaper than other websites, and the quality was very good. We had an 8 week wait, but we had been informed that it could be a 6-8 week wait. We were emailed as soon as it was in stock, and the date it was going to be delivered. On delivery day we had 2 phone calls from the delivery guys updating us with the time. Overall we were very happy with everything and would not hesitate to use Oak Furniture Hut again.

13 de abril de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Highly recommended

Brilliant service from first phone call to delivery nothing was to much trouble very polite and friendly. The sideboard arrived very well packaged and is excellent quality. I would highly recommend.

12 de abril de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent customer service

We had a long wait for one of the items we ordered, large display cabinet (delays with shipping we think), but the other item arrived quite quickly. We are very pleased with the quality of the items ordered and the customer service was excellent. Responded to emails and phone calls promptly and courteously.

4 de marzo de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

I bought a bali sheesham dresser from…

I bought a bali sheesham dresser from oak furniture hut. It arrived in good time, the delivery guys were very polite and the unit is really solid and beautiful. One thing. I didn’t note anywhere where I could have requested installation on the website and it’s needful as it’s heavy solid wood and the top part of the unit needed putting onto the base. That may just be my error but I would recommend checking this for a heavy item. So overall I’m delighted.

1 de marzo de 2022
Opinión espontánea

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