Just received the outdoor table caddy. It looks nothing like the sales photo. It is smaller, made of thinner timber and not possible to secure the upper tray as in the sales photo. It is also a differ... Ver más
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Consulta las opiniones de los clientes
Chinese dropshipper masquerading as UK based company. The mat they advertised for £40 couldn't have been worth more than £5 even in the UK, cheap rubbish. They're trying to circumvent UK law on accept... Ver más
Have waited weeks to receive a Hammock that when it finally arrived was so small as to be utterly useless. It's not viable returning it as I have to absorb the courier cost. Save yourself time and mon... Ver más
Well designed lighting with good deals. Ordering was straightforward with good communications throughout and well packed boxes. Will order again,
2,5
Malo
55 opiniones
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Ha contestado el 71% de las opiniones negativas
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Be very very wary….
Be very wary before committing to an order. I made the mistake of not reading the refund policy in advance - yes the company inundated me with updates on my order but the delivery time was very slow . And what a disappointment when the item, Handcrafted Limestone Cairn Sculpture for Garden Decoration,arrived - it was indeed only 12.5 cm (7 inches) tall as detailed but was made to look deceptively taller huge in the marketing photo . No point trying for a refund as it will cost more than the item to process. And I will keep it to remind me never to order from them ever again!
29 de agosto de 2026
Opinión espontánea
Respuesta de Oaksoho
Hi there,
I'm sorry to hear your experience fell short of expectations, that's not what we want for any of our customers. I'd really like the chance to make this right for you.
Could you please email us with the subject - Attention Eli, with your order number? I'll personally look into this and work toward a resolution with you directly.
Thank you for your patience.
Eli
Oak Soho
BUYER BEWARE!!!
Waited an eternity to receive my very poor quality doormat! My fault but didn't check items were coming from china and if youre not happy then would have to return to China at my expense!
Would not buy from this company again
28 de agosto de 2026
Opinión espontánea
Respuesta de Oaksoho
Hi there,
I'm sorry to hear your experience fell short of expectations, that's not what we want for any of our customers. I'd really like the chance to make this right for you.
Could you please email us with the subject - Attention Eli, with your order number? I'll personally look into this and work toward a resolution with you directly.
Thank you for your patience.
Eli
Oak Soho
Item arrived damaged and completely…
Item arrived damaged and completely unusable. I reported it to customer services on the day it arrived and they said they had to investigate with their courier. I have since chased twice for an update and no response. The item is not fit for purpose and therefore should be fully refunded in line with consumer rights. This is extremely poor customer service
20 de agosto de 2026
Opinión espontánea
Respuesta de Oaksoho
Hi there, Natalie.
I'm sorry to hear your experience fell short of expectations, that's not what we want for any of our customers. I'd really like the chance to make this right for you.
Could you please email us with the subject - Attention Eli, with your order number? I'll personally look into this and work toward a resolution with you directly.
Thank you for your patience.
Eli
Oak Soho
Gorgeous curtains
Gorgeous curtains, quality material and perfectly match the pictures shown.
21 de agosto de 2026
Opinión espontánea
Respuesta de Oaksoho
Hi there, Kerry!
Thank you so much for the kind words, we're thrilled to hear the curtains are exactly as pictured and that you're happy with the quality. It really means a lot to us that you took the time to share this.
Warmly,
Eli
Oak Soho
Playful Accent Piece with Minor Base Wobble
Glossy modern finish on the Artizo - Abstract Balloon Dog Sculpture Made of Resin looks great as an accent, but the bottom pads needed slight readjustment to sit perfectly flat.
5 de agosto de 2026
Opinión espontánea
Respuesta de Oaksoho
Hi there, Enzo!
Thank you for the kind words, we're so glad the glossy finish on the Artizo Balloon Dog Sculpture is making a great accent piece in your space. Thanks also for the note on the base pads, we'll pass that along to our product team as helpful feedback for future improvements.
Warmly,
Eli
Oak Soho
CHINESE RUBBISH
Took forever to arrive. Was led to believe it was a UK company looking at the website. Flimsy not fit for purpose door mat. £22.95, wouldn't have looked at it twice if I had seen it in a store. Asked for a refund. Was given numerous discount offers. Finally was told I could return to CHINA and pay all the shipping /customs costs. NEVER AGAIN. AVOID AT ALL COSTS.
24 de agosto de 2026
Opinión espontánea
Respuesta de Oaksoho
Hi there, Joise!
I'm sorry to hear your experience fell short of expectations, that's not what we want for any of our customers. I'd really like the chance to make this right for you.
Could you please email us with the subject - Attention Eli, with your order number? I'll personally look into this and work toward a resolution with you directly.
Thank you for your patience.
Eli
Oak Soho
I should have checked the reviews… Poor Quality in every way.
I should have checked the reviews before buying. Damaged product (looks used). Shoddy packaging. Slow delivery. Poor customer service to organise the return. Feels like a drop shipping company delivering shoddy goods from China.
20 de agosto de 2026
Opinión espontánea
Respuesta de Oaksoho
Hi there!
I'm sorry to hear your experience fell short of expectations, that's not what we want for any of our customers. I'd really like the chance to make this right for you.
Could you please email us with the subject - Attention Eli, with your order number? I'll personally look into this and work toward a resolution with you directly.
Thank you for your patience.
Eli
Oak Soho
AI SCAM - do not buy
AI SCAM - DO NOT BUY!!! I would absolutely not buy from this company again. Images are clearly AI generated and the quality of items is almost laugh out loud poor. The bath mat we received looks absolutely nothing like the picture, took weeks to arrive (from China - even though this was stated nowhere on their website) and I wouldn’t even pay a fiver for it if I came across it in a shop (despite being charged 20x that by this company!!) . I have since found identical images on the internet, suggesting again that this website is an AI scam, and all customer service responses are clearly AI generated as well (no doubt the response to this complaint will be too) Also note that the only way to return the item is by posting it to China at your own expense and I’d be surprised if you ever received a refund. Stay well clear.
24 de agosto de 2026
Opinión espontánea
Respuesta de Oaksoho
Hi there, Louise!
I'm sorry to hear your experience fell short of expectations, that's not what we want for any of our customers. I'd really like the chance to make this right for you.
Could you please email us with the subject - Attention Eli, with your order number? I'll personally look into this and work toward a resolution with you directly.
Thank you for your patience.
Eli
Oak Soho
oak soho poor service avoid
company sent the wrong item colour and would not refund me . Said i could have a credit note but did not want this . I wanted a refund to purchase an alternative item . I was advised i would have to pay to return and this would be costly . Declined to do this as not my mistake that the wrong product was sent . company asked for photo proof which was sent and still no refund
23 de agosto de 2026
Opinión espontánea
Respuesta de Oaksoho
Hi Rebecca,
I'm really sorry to hear about this experience. That's not how we want to handle situations like this, and I'd like to personally look into what happened with your order.
Could you send your order number and the photo proof you already shared to, with a subject - Attention Eli? I want to review this directly and get you a proper resolution, including revisiting the refund request.
Thank you for your patience, and I'm sorry for the frustration this has caused.
Eli
Oak Soho
Stylish Geometric Throw Needing Gentle Wash
Rich textured weave gives the Sofa Throw with Modern Geometric Pattern a sophisticated look on the couch, though minor thread shedding occurred after the first delicate wash.
13 de agosto de 2026
Opinión espontánea
Respuesta de Oaksoho
Thank you for sharing this! We're delighted the geometric throw is adding that sophisticated touch to your couch, the textured weave is one of our favorite details too. We appreciate you letting us know about the minor thread shedding after the first wash; that's helpful feedback, and we'll pass it along to our product team to look into. If the shedding continues or you'd like guidance on care, feel free to reach out to us directly, happy to help.
-Eli
Oak Soho
Solid Utensil Set with Lightweight Holder
Sturdy silicone heads and wooden handles make the 12-Piece Modern Kitchen Utensil Set with Storage Container practical for daily cooking, but the countertop holder could use a bit more base weight.
17 de julio de 2026
Opinión espontánea
Respuesta de Oaksoho
Hi Hailey,
Thank you for the detailed feedback! We're glad the silicone heads and wooden handles are holding up well for your everyday cooking with the 12-Piece Utensil Set. We also appreciate the note on the holder's base weight, that's really useful for us, and we'll share it with our product team as we look at future improvements. Thanks again for taking the time to write this.
-Eli
Oak Soho
Horrible customer service
Horrible customer service, and my product was worse than Temu stuff. Totally scam 😢
20 de agosto de 2026
Opinión espontánea
Respuesta de Oaksoho
I'm really sorry to hear about your experience, Raquel, this isn't the standard we hold ourselves to, and I understand your frustration. We'd like the chance to make this right. Could you send us your order number and more details about what went wrong? We take quality and service seriously, and we want to look into this personally.
Thank you for your patience, and I hope we can turn this around for you.
-Eli
Oak Soho
Vibrant Statement Piece with Lightweight Resin
The vibrant paint finish on the ElevaArt – Colourful Graffiti Elephant Figurine for Modern Art Lovers stands out nicely on an open shelf, though the resin feels slightly lighter than expected.
11 de agosto de 2026
Opinión espontánea
Respuesta de Oaksoho
Thank you for the thoughtful review, Harvey! We're so happy to hear the vibrant paint finish is making a statement on your shelf, it's one of our favorite features of the ElevaArt Elephant Figurine too. Thanks also for the feedback on the resin weight; we know finish quality matters just as much as the visual impact, and we'll pass this along to our product team. If you ever feel it doesn't meet expectations, please don't hesitate to reach out to us directly 😉we're happy to help.
- Eli
Oak Soho
Smooth dimming range and a sleek…
Smooth dimming range and a sleek profile make the Maan Ceiling Lamp – Modern Dimmable LED Design an eye-catching fixture in the dining room.
7 de agosto de 2026
Opinión espontánea
Respuesta de Oaksoho
Hi Cerys,
Thank you for sharing this! We're so glad the Maan Ceiling Lamp is bringing that sleek, modern touch to your dining room, the dimming range is one of our favorite features too, perfect for setting the right mood at dinner. Really appreciate you taking the time to leave this feedback.
- Eli
Oak Soho
Very good product.
Nice material; it feels soft and looks great on my sofa.
19 de agosto de 2026
Opinión espontánea
Respuesta de Oaksoho
Hi Andreia,
Thank you so much for the kind words! We're thrilled to hear the material feels soft and looks great on your sofa, that's exactly the vibe we aim for with Oak Soho pieces. Thanks for taking the time to share this, it really means a lot to us.
- Eli
Oak Soho
I had very helpful communication about …
I had very helpful communication about the delivery with your team
11 de agosto de 2026
Opinión espontánea
Respuesta de Oaksoho
Hi Barbara,
Thank you so much for sharing this! I'm glad our team could help make the delivery process a smooth one for you.
Amelie
Oak Soho
For a door mat.. it's too flimsy to be of use. I'll give it away.
For a door mat... it is flimsly, lightweight, and inadquate. Delivery was slow, compared to modern standards. I can't be bothered to incur the expense of returning it, I'll donate it to a local charity shop. I do not advise shopping here.
18 de agosto de 2026
Opinión espontánea
Respuesta de Oaksoho
Hi James,
Thank you for the honest feedback. I'm sorry this didn't meet your expectations, and that delivery took longer than you'd hoped.
You are welcome to reach out to our customer support team, we be more than happy to help make it right.
Thanks again for taking the time to share this.
Amelie
Oak Soho
Made the perfect backdrop for our bed
Made the perfect backdrop for our bed
9 de agosto de 2026
Opinión espontánea
Respuesta de Oaksoho
Thank you so much for sharing this, Grace! So glad it made the perfect backdrop for your bed — that's exactly what we love to hear.
Warmly,
Amelie
Oak Soho
Excellent Item
Excellent carpet just as advertised, would highly recommend Oaksoho.
14 de agosto de 2026
Opinión espontánea
Respuesta de Oaksoho
Thank you so much Paul for the kind words! We're glad the carpet arrived just as advertised and that you're happy with it.
We really appreciate the recommendation — it means a lot to us!
Warmly,
Amelie
Oak Soho
Awful
Awful. Took ages to arrive. Package arrived open and with an item missing. I’ve tried to contact numerous times, sent photos. Never anything back than ‘we’re looking into it’. Essentially I’ve been robbed - terrible do not use.
16 de agosto de 2026
Opinión espontánea
Respuesta de Oaksoho
Hi Naomi,
I'm really sorry to hear about this experience, we'll follow this up directly with the courier. Please feel free to reach out to our customer support team again with your order number, and we'll make sure this gets the attention it deserves.
Thank you for your patience, and sorry again for the inconvenience this has caused.
Warmly,
Amelie
Oak Soho
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