Octopus Group Opiniones 

154
•
TrustScore: 2.5 sobre 5

2,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I've been a member of Octopus for 5 years and never had an issue, I really don't understand the hate on here. They always pay on Mondays and their rewards are the best per hour of any survey sit... Ver más

La empresa ha respondido

Valorada con 3 estrellas sobre 5

Can be a waste of time, but they pay reliably. Prepare to answer the same question 50 times over and over and over again. Prepare to constantly be screened out after 5 minutes and getting paid 5 cents... Ver más

Valorada con 1 estrellas sobre 5

I’ve been offered my first survey of $3.92 for a estimated 14min survey. That works out significantly below minimum wage for your time and it will likely take me a lot longer than 14 minutes for the w... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

This company can improve by going into liquidation. Information thieves and frauds. Don't waste your time, you would get more achieved by mopping your floor or watching paint dry. BEWARE of... Ver más

La empresa ha respondido

Información sobre la empresa

Verified business

Trustpilot has verified this business is registered with its local government. We’ve confirmed it maintains an online presence and shows no matches on warning or sanction lists.

Government registration: 657650194

  1. Plataforma de colaboración online

Información proporcionada por diversas fuentes externas

We are shaking up the panel industry in Australia. Your time is valuable so we provide the best cash return for it, double the other providers, sometimes more.


Información de contacto

2,7

Malo

TrustScore: 2.5 sobre 5

154 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 60% de las opiniones negativas

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2,7

Todas las opiniones

(154)

20 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

100% legit, cashed out multiple times

I’ve found this to be the only survey app that allows redemptions, so far i have earned over $100 since starting in April (about $20 per month)
Some surveys take longer than the stated time but I believe that’s just an estimate.
I didn’t have to provide any form of private identification either (government issued id’s)
I’ve read some of the bad reviews before writing this and it seems the main complaint is screening out of surveys (i too have had this happen to me on multiple occasions) however I have either not qualified for the survey or the survey has been filled prior to clicking on the link.
I don’t believe this to be a scam whatsoever! An extra $20 a month is great for just giving my opinion :)

7 de octubre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

High paying surveys

High paying surveys, the best one in 2025 . Paying every Monday , so far paid every cash out to my bank account. I am member since March 2025
Surveys values are based on how long they last
In short , most surveys around are in range 15 - 70 cent , here most surveys are above 2.00 dollars , some much more
Only current problem is I do not have many surveys in Tasmania....... yes , 5 star from me , if I can I will give it 10 stars

7 de octubre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Quite a few

They tell you that survey will only take 11 mins, then once you click on the time is then 25 mins. Then some of their customers screen you out after you finish for absolutely no reason. Then you have just wasted your time, received nothing, yet they use your data. When you contact Octopus they say that we have no control over what our clients do, which is a cope out.

17 de agosto de 2025
Opinión espontánea
Logotipo de Octopus Group

Respuesta de Octopus Group

Support follow up just about every case reported, as they don't have access to the data (most of the time) it does take a while to extract the info from the clients. Just make sure you mention the survey name and the details of what you believe happened and they will make sure it's added to the chase up file.

Valorada con 1 estrellas sobre 5

Took over 6 months to accumulate $20…

Took over 6 months to accumulate $20 (the minimum to cash out) and sometimes would get 10 minutes into the survey before they screened me out; after already collecting all my data. This company is tedious and painfully annoying, don’t bother.

26 de julio de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Attempted survey and got QA

Attempted survey and got QA, explain how? I only answered my postcode and gender, and I'm 100% sure of my postcode and gender. Did I go too fast on my personal details that I am asked repeatedly? Why did I get punished for doing nothing wrong?

25 de julio de 2025
Opinión espontánea
Logotipo de Octopus Group

Respuesta de Octopus Group

Hi there, that situation is being noticed more frequently and the survey owners need to do better, can you please contact support@octopusgroup.com.au so we can chase your case up. It could be they are incorrectly identifying whatever it is their automation script is trying to do. Best we ask them to fix it!

Valorada con 1 estrellas sobre 5

Increasingly frustrating

More and more I'm finding my account loaded up with surveys that I spend 15 minutes going through and screening out one by one because I'm not in the target demographic. Becoming increasingly frequent spending 10 minutes doing 'pre-survey' surveys that don't pay only to get screened out half way as you're not the target demographic. Super sus and scammy. Been a member for years but I've had enough. I like to do for fun but sneaky survey providers trying to to take advantage of people for well under minimum wage. Even as a hobby, I'd expect at least $20/hr

24 de julio de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

after spending minutes

after spending minutes, approaching the end, I carefully clicked final button, it did say thank you for participating, I wait and wait, wait for that exciting message to say, you have been paid 3.65, but screen did not change, after refreshing it, it says service not available, all my precious 15 minutes down the drain. I was so pissed.

28 de junio de 2025
Opinión espontánea
Logotipo de Octopus Group

Respuesta de Octopus Group

Hi there, this is precisely why we position ourselves between you and the client, so we can chase these situations up. Pls contact support@octopusgroup.com.au and inform them of the name and issue so they can chase it up for you.

Valorada con 1 estrellas sobre 5

I have completed many surveys

I have completed many surveys, have money to redeem. No way will it let me do that. Not happy wasting my time for nothing.

20 de junio de 2025
Opinión espontánea
Logotipo de Octopus Group

Respuesta de Octopus Group

Hi Shirkey, pls contact support@octopusgroup.com.au for help with the redemption process

Valorada con 1 estrellas sobre 5

Disappointing site promoted in news article that doesn’t cut it in reality

As frequently stated by others in these reviews my experience is similar. Frequently answer many survey questions to be then screened out , quota filled or not in target group. Waste of time and effort. You provide an enormous amount of data and opinions and they say it doesn’t get used. I call BS , that’s my opinion. Reading their feedback to criticism on this site covering the last few years they have significantly softened their responses. They have gone from being very defensive, dismissive and disparaging to a much more generic and pro forma like response. Basically responding for the sake of appearing to show they care. The 5 star reviews I see to me seem strange and suspicious.

8 de mayo de 2025
Opinión espontánea
Valorada con 3 estrellas sobre 5

They used to be much better

They used to be much better. Found that I needed to do their surveys using Firefox as not working well in Google Chrome. This morning I had cleaned out my system but still it didn't work in Chrome. The captcha failed at the start. Their surveys cen fail rather rapidly using Chrome. They tell me it works for others and try to justify it this way. Their surveys are getting longer too.If you can get the surveys and complete them they do pay well.

7 de abril de 2025
Opinión espontánea
Logotipo de Octopus Group

Respuesta de Octopus Group

Hi Heather,
I'm not aware of your previous interactions but if you send a recording of the Chrome issues you are facing that might help to identify the issue. The majority of the staff use Chrome so I'm guessing this may have something to do with the extensions loaded into your Chrome setup... but it would be best for support@octopusgroup.com.au to do the actual investigating.

Valorada con 1 estrellas sobre 5

Waste of time

OCTAPUS is a SCAM! I was given my surveys and in the middle of doing them, i was screened out. I answered all quality questions correctly, but the site seems to screen you out to avoid paying you. It's a total waste of time. Never Try it!

13 de enero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Be prepared to spend 20 years to earn $20!!

You will be on your death bed while you will reach the redeemption point!! It took me over a year to redeem $20 in the first go and since then another year has passed I am still stuck at $11. After spending several minutes I get screened out and the company doesnt allow to cash out before reaching $20. The surveys get the answers of the actual questions they are after and soon after then they screen out the partcipants. There are lots of surveys available where you can make $50 a week just spending some of your free time... I will highly suggest try them. Dont spend 1 single second for this useless portal.

8 de diciembre de 2024
Opinión espontánea
Logotipo de Octopus Group

Respuesta de Octopus Group

We understand it can be disappointing when things don't perform as you hope, unfortunately it seems you are not the specific target audience for the projects that we frequently have available. As you've seen by your redemptions that have already been processed, we are happy to process redemption requests though the platform.

Valorada con 1 estrellas sobre 5

I would give 0 stars if possible

I would give 0 stars if possible. I get screened out of every survey and don't get any incentive for my time. I answer quite a lot of questions but somehow I'm ALWAYS screened out. Don't waste your time!

3 de noviembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

SCAM

SCAM. They "paid" for the first couple of surveys (but you are denied cash-out until you reach $20). And for the past several surveys they kept screening me out after a few minutes. Different excuses eg full quota (when I started the survery straight away after receiving a notification it was available). It sounds like an excuse to get some data, but then preventing the person from reaching the $20 to allow them to cash out.

1 de noviembre de 2024
Opinión espontánea
Logotipo de Octopus Group

Respuesta de Octopus Group

We only get paid for surveys that are completed by our members.

It is of no benefit to us (at all) to have surveys screened out, quota failed or quality screened... these outcomes are just part of the process of limiting the information for the project to only what is needed to complete the project.

Screening happens when the participant's responses don't align with the project requirement, which can only be determined by asking certain qualifying questions.

Quota fails happen when a certain target has been reached, also based on qualifying questions.

There are often many targets in a survey, so sometimes trying to finish a project is like trying to find a needle in a haystack, this is where early quota fails will be encountered.

Valorada con 1 estrellas sobre 5

Octopus Group is a scam

Octopus Group is a scam, I find they ask you the majority of the survey questions then screen you out, meaning they don’t have to pay you. This has happened multiple times to myself and my friend.

7 de octubre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

So OCTOPUS GROUP pride themselves on…

So OCTOPUS GROUP pride themselves on being the highest paying survey company.
At the start you can see the survey length, then you click that link and the next page adds more time on the survey so the first page with survey length is misleading. I have done numerous surveys that actually take triple the time to complete by the time i’ve finished! There are also surveys where I have done 56 minute survey only for there to be a glitch and that has happened numerous times over a couple of years. I have received 2 return incentives in that time for the glitch but what about the rest, OCTOPUS GROUP just apologises, or doesn’t believe you or don’t care and you get no incentive for the hours and hours of misleading survey lengths. So, OCTOPUS GROUP DONT PAY MORE. The time and effort and glitches for what a couple of dollars……… OCTOPUS GROUP think we are fools but boast how lucky we are to be with them. Pffffft, DONT BOTHER.

1 de agosto de 2024
Opinión espontánea
Logotipo de Octopus Group

Respuesta de Octopus Group

Something that might be misunderstood is that "We don't write all the surveys", most are written by our clients and they are not always accurate regarding times mentioned. We pre-time all the surveys issued so that there is a benchmark for incentives. We've advised to only go by our timings in various notifications in the past but don't generally harp on about it.
Surveys can glitch like any technology and as most are controlled by clients so glitches are out of our hands, but we do follow up any surveys we are made aware of, the fact that you are aware of 2 return incentives shows that there are times when amendments are made.
Our support team investigate a great many issue and get back to everyone that makes contact, most people are super impressed with the level and speed of support but there are always going to be people that don't like the outcome and sometimes it is what it is.
As for your last statement... well we don't tell you how you think, we ask you and pay you for it, so perhaps don't attempt to tell people how we think cause in this case you are entirely incorrect.

Valorada con 5 estrellas sobre 5

Don't listen to these bad reviews

I am not affiliated with octopus and I am a real customer. Don't listen to these bad reviews, they are salty they got screened out or rightfully banned. I have earned $500 from this site and it's genuine.

20 de septiembre de 2024
Opinión espontánea

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