This is one of the best survey sites, they pay a little more than most of the other survey sites and there are usually surveys every day to complete which of course means the money stacks up very quic... Ver más
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Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
My account is under review for 2 weeks now.... The customer service already assured I'll get my account active soon... It's been 5 days I placed a withdrawal, would I still get paid while my accou... Ver más
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I have great confidence in this survey company. If I have done something wrong when I get round to lodging a query I know, based on previous experience, that it will be dealt with promptly & fairly. R... Ver más
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The surveys that I actually qualify for are quite enjoyable. I’m a bit annoyed at times when there are five or more surveys in the list and I don’t qualify for a single one. I get really cheesed off w... Ver más
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Información sobre la empresa
Escrito por la empresa
Earn cash in your spare time, wherever you are. At Pureprofile, we believe you should be rewarded for your opinions. Our online survey platform is a place for you to share your thoughts in return for cash rewards. Participate in paid surveys that are personalised entirely to you. The more we get to know you, the more activities you’ll be matched to. Earn extra cash just for being who you are.
Información de contacto
263 Riley Street, 2010, Sydney, Australia
- https://www.pureprofile.com/contact-us/
- www.pureprofile.com
4,2
Muy bueno
2 mil opiniones
Ha contestado el 95% de las opiniones negativas
Suele responder en menos de 24 horas
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Please my feed has been empty for the…
Please my feed has been empty for the past 2 months no survey on my dashboard, is my account under review, or have I reached survey limit, I have been with you for more than 2years , please help me check what happened and resolved it.
5 de marzo de 2026
Opinión espontánea
Respuesta de Pureprofile
Thank you for your feedback. We’re really glad to hear that you’re loving our support. This means a lot to us, and we’ll continue working hard to keep delivering a great experience.
Thank you for finally replying to me…
Thank you for finally replying to me publicly. I appreciate you acknowledging my problem.
How long will it take for your team to look into my account? Can you give me a specific timeline, like 2–3 business days? Cos, it's been a day now since your promise and nothing has happened.
If you actually fix my account and get surveys showing up again, I will update my review to 5 stars and publicly thank you for making it right.
I will wait for your update, but I expect a real solution this time — not more generic emails.
21 de abril de 2026
Opinión espontánea
Respuesta de Pureprofile
Thank you for your response and for your willingness to give us the opportunity to make this right. We completely understand your concern about the timing, especially given how long this has already taken.
Our team is still actively reviewing your account, and while we are unable to provide an exact resolution timeframe just yet, please be assured that your case is being handled with priority. We kindly ask for a bit more patience as we work through the necessary checks to resolve this properly.
We will share a meaningful update with you as soon as we have one. Thank you again for your understanding.
every one went out of their way to help…
every one went out of their way to help with my issue and were polite kind and caring
20 de abril de 2026
Respuesta de Pureprofile
Thank you so much for your kind words. We’re really glad to hear that our team was able to support you and provide a positive experience. We always aim to be helpful, polite, and understanding, so it means a lot to know that came through. If you ever need anything else, we’re here for you.
My account has been under review for…
My account has been under review for more than two weeks now, and I also have a pending withdrawal. I'm tired of getting generic and automated responses
Kindly look into this
Reference: 625471
Reference 2: 625469
I will be giving a 5 star if this is resolved ASAP
7 de abril de 2026
Opinión espontánea
Respuesta de Pureprofile
We’re sorry to hear about your experience and understand how frustrating this must be, especially with a pending withdrawal involved. Please know that your case is not being ignored. Our team is actively reviewing your account and investigating the delay to ensure everything is handled correctly and securely.
Dormant Pureprofile account.
Thank you for the feedback but I still haven't gotten a responses from your tech team, no paid surveys yet in my team, please I'd be glad if you guys do something about it.
15 de abril de 2026
Respuesta de Pureprofile
Thank you for your message, and I’m sorry to hear that you’re still experiencing this issue. I understand how frustrating it must be not to receive any updates or survey opportunities.
Please be assured that we are now looking into your account on priority. We appreciate your patience and apologies for the delay.
This is one of the best survey sites
This is one of the best survey sites, they pay a little more than most of the other survey sites and there are usually surveys every day to complete which of course means the money stacks up very quickly!
15 de abril de 2026
Respuesta de Pureprofile
Thanks so much for your kind words and for taking the time to share your experience.
We’re really glad to hear you’re enjoying the surveys and finding good value in what we offer. It’s great to know the opportunities and rewards are working well for you.
We appreciate your support and look forward to continuing to provide you with a positive experience.
My account is under review for 2 weeks…
My account is under review for 2 weeks now.... The customer service already assured I'll get my account active soon...
It's been 5 days I placed a withdrawal, would I still get paid while my account is under review?
13 de abril de 2026
Opinión espontánea
Respuesta de Pureprofile
Thanks for reaching out, and I understand your concern. Waiting on both an account review and a withdrawal at the same time can definitely be frustrating, especially when you’ve already been advised that things would be resolved soon.
We’d like to check the status of your account review and your withdrawal to give you a clear update.
Could you please reply with the email address linked to your Pureprofile account? Once we have that, we’ll take a closer look and assist you further.
ive been with pureprofile for awhile…
ive been with pureprofile for awhile now and have never had any problems at all until now
14 de abril de 2026
Respuesta de Pureprofile
Thanks for your feedback. We’re sorry to hear you’ve recently run into an issue after having a smooth experience until now.
Could you please send us an email with a bit more detail about what’s been happening? That will help us look into it properly and get things sorted for you as quickly as possible.
Always quick to respond
14 de abril de 2026
Respuesta de Pureprofile
Thanks for your kind words! We're happy to hear our team has been quick to respond, that’s something we really strive for.
They offer a good number of surveys to…
They offer a good number of surveys to complete and the reward points soon add up.
13 de abril de 2026
Respuesta de Pureprofile
Thanks for your feedback. We're glad to hear you're enjoying the variety of surveys available and finding it easy to build up reward points. We’re always working to provide more opportunities and a smooth experience.
Have been with PureProfile for 6 years…
Have been with PureProfile for 6 years and as of 4 days ago i have been completely shadow banned, no surveys appear on my feed its completely empty no explanation and no reply from customer service. (All i see is this: There's more to know about your fascinating self. Login tomorrow.) A month ago i completed a radio survey and that would be a $7.80 manual addition to my balance and nothing received and no feedback from customer service regarding this as well .... the website is now completely useless meanwhile no one else is having the same problems so it is definitely a targeted personal attack by Pureprofile.
I have been experiencing problems with my computer browser and decided to secure them with cloudflare, this in no way should have constituted a shadow-ban, 6 years of membership and treated like this is utterly disgusting. 1 star rating warranted, and 1 star is too high a rating ....... and i advise all of my social media subscribers all 3 million to avoid PureProfile at all costs.
16 de abril de 2026
Opinión espontánea
Respuesta de Pureprofile
We’re really sorry to hear about your experience, especially after being with Pureprofile for so many years. That’s understandably frustrating, and we take concerns like this seriously.
We’ve sent you an email so we can gather a few more details and properly investigate what’s happening with your account, including the survey access and the missing reward. Our team is actively looking into this to get you clear answers as soon as possible.
We appreciate your patience while we work through this and aim to resolve it for you.
A person got back to me with the answer…
A person got back to me with the answer to my query.
Not in the 5 days as stated but they did get back to me.
14 de abril de 2026
Respuesta de Pureprofile
Thanks for your feedback—we really appreciate you taking the time to share this.
We’re glad to hear that your query was resolved, though we’re sorry it took a bit longer than expected. We’ll continue working on improving our response times to better meet expectations.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
You made it easy to change my email…
You made it easy to change my email address thank you
17 de abril de 2026
Respuesta de Pureprofile
Thanks so much for your kind feedback—we’re really glad to hear that!
Happy we could make the process easy for you. If you need help with anything else, feel free to reach out anytime.
Poor customer support and bad returns
I've been using the site for years, it's OK but never going to be a money spinner.
I stopped, for no reason, getting surveys back in Nov 2025. I hadn't noticed it'd been that long (because surveys are inconsistent anyway), but when I did I contacted support.
A month later and despite a follow-up from me I've heard nothing. I did manage to do a couple of profile surveys that paid, but the credit didn't show on my account, or that I'd completed them. I did take a screenshot and sent that off, but still no response from customer support.
Really with the number of surveys that manage to be completed, the inevitable screening out, the shoddy support it really is a waste of effort. I've been tracking my earning for years and I have never earned more than £20 in a whole year since I've been a member.
This is fine if you really want to kill some time, but really it's frustrating and poorly rewarded.
17 de marzo de 2026
Opinión espontánea
Respuesta de Pureprofile
We’re sorry to hear about your experience, especially after being with Pureprofile for such a long time. We understand how frustrating it is to stop receiving surveys and not see rewards credited as expected.
This isn’t the experience we aim to provide, and we apologise for the delay in getting back to you. Please know that we are now looking into your account as a priority, including the missing credits and survey activity, to understand what has gone wrong.
We appreciate you raising this with us and your patience while we work to resolve it.
I didn't really do anything,
Response was quick, hopefully no more TROUBLE with the major 4G. Thank you
16 de abril de 2026
Respuesta de Pureprofile
Thanks so much for your kind feedback—we really appreciate it!
Glad we could assist quickly, and we’re hoping everything runs smoothly for you from here on. If you do run into any issues again, don’t hesitate to contact us at support@pureprofile.com — we’re always here to help.
I have some issues with my previous…
I have some issues with my previous account. Is it possible to close that particular account and reopen a new one on the same device? Thanks
I need a direct answer please
14 de abril de 2026
Opinión espontánea
Respuesta de Pureprofile
Thanks for letting us know,
Yes, it may be possible to assist with closing your previous account and guiding you on setting up a new one, but this depends on a few account-specific factors.
To help you properly, could you please provide the email address linked to your previous account? Once we have that, we can review your situation and advise you on the next steps.
THEFT OF REDEMPTIONS
I have tried redeeming NZ$20 from my account to be deposited into my bank account and, despite Pureprofile having my phone number, they REFUSE to deposit MY MONEY into MY ACCOUNT, this is THEFT, when I try to call them in their Sydney, NSW number, the call defaults to VOICEMAIL and they don't bother to call back. SEE YOU IN COURT PUREPROFILE!
16 de abril de 2026
Opinión espontánea
Respuesta de Pureprofile
We understand your frustration and we want to get this sorted out immediately for you.
We’ve responded to your email with detailed steps on how to complete this verification. Once your phone number is successfully linked and verified, you should be able to proceed with your redemption without issue.
If you have any further questions or need assistance, please don’t hesitate to reply to our email and we’ll be happy to help.
you do a great job
8 de abril de 2026
Respuesta de Pureprofile
Thank you so much for your kind words. We’re really glad to hear you had a great experience with us. Your feedback means a lot and motivates us to keep delivering the best possible service.
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
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Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.