Office Furniture Direct Opiniones 

89
TrustScore: 4.5 sobre 5

4,4

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Hi - Office Furniture Direct , what an easy company to deal with, brilliant !! Just required a T card system re: student exams and the order process was so easy. Let’s hope the delivery will be... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Customer services is 2nd to none, so refreshing. Not Office Direct fault, the delivery man delivered to the wrong address. Annoying but it can happen. I told Office Direct I had not receive... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I want to update my review as i left a negative review for office furniture direct recently, as i'd sent them an email as my safe wouldn't work, but got no response. This has since changed as emails... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Missing bits for my chair awful customer service. I called to say that 2 screws were missing and straight away was told we don't give compensation didn't ask name product or what was missing. I tried... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de mobiliario para oficinas

Escrito por la empresa

Office Furniture Direct supplies high quality office furniture, office desks & office chairs online with free delivery and installation service.


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

89 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 100% de las opiniones negativas

Suele tardar más de 1 mes en responder

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4,4

Todas las opiniones

(89)

37 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Brilliant Service

Hi - Office Furniture Direct , what an easy company to deal with, brilliant !!
Just required a T card system re: student exams and the order process was so easy.
Let’s hope the delivery will be the same - joking - I’m sure my goods will be sent out as promised -
WELL DONE - Office Furniture Direct
Neale (CTKI) Exeter AirPort

11 de agosto de 2026
Opinión espontánea
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Respuesta de Office Furniture Direct

Thank you very much for your really wonderful feedback, it is greatly appreciated.

Valorada con 5 estrellas sobre 5

GoPak table

Easy to find what I wanted. Price

30 de julio de 2026
Opinión espontánea
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Respuesta de Office Furniture Direct

Your 5 star review is very much appreciated.

Valorada con 5 estrellas sobre 5

Appears to be ok so far but products…

Appears to be ok so far but products not delivered yet

4 de julio de 2026
Opinión espontánea
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Respuesta de Office Furniture Direct

Thank you for the feedback, we can see that this was delivered for you. Any problems please contact us and we will be happy to help.

Valorada con 5 estrellas sobre 5

very easy to use their website

very easy to use their website. Their prices are very good and the quality of the office chairs are amazing.

Delivery was great and on time.

Second time ordering from the now, and will definitely order with them again.

24 de junio de 2026
Opinión espontánea
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Respuesta de Office Furniture Direct

Fantastic to hear, thank you for the wonderful 5 star review.

Valorada con 5 estrellas sobre 5

Good service

Good service. Not seen the table yet but it looks good quality

20 de junio de 2026
Opinión espontánea
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Respuesta de Office Furniture Direct

Thank you very much for the 5 star review.

Valorada con 2 estrellas sobre 5

Sales experience Poor | Quote 27298

Quote 27298

Going into business and purchasing items is quite exciting until I felt Office Furniture Direct just didn't want my business with Jordan in sales just not being what I expected. He lacked any customer service, talked in jargon and had poor listening skills which from a customers perspective is frustrating. I now find myself wanting the items from Office Furniture Direct yet looking elsewhere - a possible loss of a sale of £1,600

20 de mayo de 2026
Opinión espontánea
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Respuesta de Office Furniture Direct

Thank you for taking the time to share your feedback.

We’re very sorry to hear that your experience with us did not meet the level of customer service that you expected.

We completely understand how frustrating it can be when communication feels overly technical or when you don’t feel listened to. That is certainly not the experience we want for our customers. The Economic Operators Registration and Identification number (EORI number) requested to proceed with your order is now required for shipping commercial goods to NI from Great Britain. Please see the link below which explains it and why we asked for it.

https://www.gov.uk/eori/apply-for-eori

Your feedback will be shared internally, as it gives us an important opportunity to improve.

Thank you again for your honest feedback, and we hope we can turn your experience around in the future.

Valorada con 5 estrellas sobre 5

The friendly user website is definitely…

The friendly user website is definitely our number one favorite with OFD however the service very much top tier as well and we have done over a dozen orders already over the course of a year and it's been a great experience time after time.

11 de mayo de 2026
Opinión espontánea
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Respuesta de Office Furniture Direct

Fantastic to hear, thank you for your really positive 5 star review.

Valorada con 5 estrellas sobre 5

Quick and easy process

Quick and easy process

4 de mayo de 2026
Opinión espontánea
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Respuesta de Office Furniture Direct

Thank you very much for the 5 star review, it is greatly appreciated.

Valorada con 5 estrellas sobre 5

Customer Service

I reached out to Rhianna who works with customer service as I had some complications with my parcel getting delivered and she was an absolute star, she got back to me quickly, was very efficient in her communication, and all around very lovely and pleasant

28 de abril de 2026
Opinión espontánea
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Respuesta de Office Furniture Direct

Thank you so much for your really wonderful comments, I will pass this on to the team.

Valorada con 5 estrellas sobre 5

Easy to shop online

Easy to shop online. I will review again when i receive my delivery. I have been kept informed of every move of my order. Cant wait to receive my parcel. Very professional.

24 de abril de 2026
Opinión espontánea
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Respuesta de Office Furniture Direct

Thank you very much for your 5 star review.

Valorada con 5 estrellas sobre 5

Good experience ordering

The product I was looking for. Excellent user-friendly website. Good price.

8 de abril de 2026
Opinión espontánea
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Respuesta de Office Furniture Direct

Fantastic to hear, thank you for your really great review.

Valorada con 2 estrellas sobre 5

"I ordered a Coda multi-purpose chair…

"I ordered a Coda multi-purpose chair with arms. It arrived with just a plastic cover held in place by the 4 legs of the chair which had been pushed through the plastic. When I removed the cover, there were 2 large footprints very visible on the black fabric seat. The chair at £131 was not inexpensive, and the quality of the plastic trim around the upholstered seat certainly did not match the price. It was completely shoddy. Small sharp pieces of plastic jut out where they may catch people's legs (or clothes) when they sit down. There was also dirty adhesive on a large area of one of the legs. I attach photographs of both the footprints and the shoddy trim. In the company details it states "Office Furniture Direct supplies high quality office furniture." I should be pleased to hear you when you can collect this unsatisfactory chair and replace it with an undamaged chair."
I sent the above email and photos to you last September when I ordered a Coda multipurpose chair from you and it arrived in the above condition. You did indeed replace it, but now the top of the replacement chair has split after only 6 months. I should again be pleased to hear when you can collect this unsatisfactory chair and replace it with an undamaged chair. Current photo below:- (review copied to Trust Pilot)

28 de marzo de 2026
Opinión espontánea
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Respuesta de Office Furniture Direct

Thank you for taking the time to reach out, this was replaced immediately for you in April after you emailed our customer service team.

Valorada con 5 estrellas sobre 5

A satisfied customer with a good product from good people in a good company. * Attention to who your courier is so that mix ups are minimized.…

I am satisfied with the results of my purchase. The chair I ordered I needed badly to study. I am content with the chair because it is comfortable. Chair has come with a minor defect that I can overlook because I believe the construction of the fabric will not fall apart. Esthetically it is at the back bottom part. Great customer service with lots of emails and phone calls. I got to know some voices and names of employees and even some other employees from a courier. Long story short, in the end I got a good product through people that had to have the patience of Jobe. I got a generous discount due to a defect on the product. Thank you dear staff.

27 de marzo de 2026
Opinión espontánea
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Respuesta de Office Furniture Direct

Thank you very much for taking the time to leave really great feedback. I am pleased that the outcome of the discount was offered and that you are a satisfied customer.

Valorada con 4 estrellas sobre 5

Quick

Was very quick very efficient

20 de marzo de 2026
Opinión espontánea
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Respuesta de Office Furniture Direct

Wonderful to hear, thank you for the feedback.

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