Good delivery via DPD but OM does not provide an invoice. You have to waste time asking for it. You can't even go into your account and click a link to get it. Very annoying. And very slow, annoying w... Ver más
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Consulta las opiniones de los clientes
Easy ordering process, brilliant communication from Laura, checked item had arrived and followed up with the invoice I requested. Top product too for the £. Laura was brilliant, thank you so much!
Excellent service from Laura. Delivery arrived on time, desk was exactly as expected. One small part was missing but sent out the day I rang and then Laura communicated with me until it arrived. Canno... Ver más
La empresa ha respondido
I dealt mostly with Mia but briefly her colleague Laura too. They both provided exemplary customer service, but Mia was especially helpful. I ended up having to return the desk I bought which she... Ver más
La empresa ha respondido
Información sobre la empresa
Información proporcionada por diversas fuentes externas
Office Monster provides full range office supplies to all public, business and educational sectors nationwide. With stock of over 26,000 products we are a market leader in providing a fantastic service to our customers. You will find everyday office supplies, Ink & toner, facilities management, furniture, technology and media on our web store www.officemonster.co.uk On average Office Monster is saving our customers 15% against their existing supplier due to our scarily cheap prices for everyday brands. Should you need any assistance or if your a business user looking to open a 30 day credit account with us please call 0800 3213651 and one of the team will be happy to assist you. Come visit us now
Office Monster -Your Office Partner
Escrito por la empresa
- A Service Led, Online Office Supplier
- A company that has service as its priority.
Información de contacto
36 Commercial Street, LS26 0AW, Rothwell, Estados Unidos
- 0800 3213651
- support@officemonster.co.uk
- www.officemonster.co.uk
4,6
Excelente
2 mil opiniones
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Mia in Customer Support
Office Monster and, in particular Mia in Customer Support, where very good to deal with. What let them down was their choice of courier.
8 de agosto de 2025
Opinión espontánea
Respuesta de Office Monster
Hi Ashley,
Thank you for your feedback! We're really pleased to hear that you had a positive experience with our team.
We're sorry to hear that our courier service didn't meet expectations, and we truly appreciate you bringing this to our attention. We're continuously working with our delivery partners to improve service, and your feedback helps us do that. We hope to serve you even better next time!
Kind Regards,
Office Monster
Different order, same brilliant service.
Ordered from Office Monster for a second time, due to the good price, quality and service received.
Laura has been very helpful keeping us informed on product availability and follow up. A company we will no doubt be using again.
6 de agosto de 2025
Opinión espontánea
Respuesta de Office Monster
Hi,
Thank you so much for your kind words and for choosing to order with us again , it truly means a lot!
We're so pleased to hear that you've been happy with our prices, product quality, and service.
Kind Regards,
Office Monster
Great customer service
Furniture arrived quickly. There were some challenging logistical issues with a couple of items, but the customer service I received (Mia) was absolutely fantastic - always happy to help, and kept checking in to make sure I was happy once the issues were resolved. Thank you!
5 de agosto de 2025
Opinión espontánea
Respuesta de Office Monster
Hi,
Thank you for taking the time to leave us your feedback!
We're really pleased to hear that your furniture arrived quickly and, although there were a few logistical hiccups, we're glad Mia was able to support you throughout the process.
Kind Regards,
Office Monster
Great Customer Service
Parts were missing from the office chair I ordered so I emailed the details through and the missing parts sent for next day delivery.
Great customer service turned a bad experience round to a great one.
1 de agosto de 2025
Opinión espontánea
Respuesta de Office Monster
Hi Helen,
We're really sorry to hear that your order arrived with parts missing, that’s never the experience we want for our customers. However, we’re so pleased we were able to quickly turn things around for you.
It’s great to know our team could resolve the issue promptly and leave you with a positive experience in the end. We truly appreciate your patience and understanding, and we’re grateful for the opportunity to make things right.
Kind Regards,
Office Monster
Stay away for this non-name company with £42 return policy for a Office chair
Stay away for this non-name company. I purchased a 24h use office chair and is not fit for purpose, the back is not high enough to stay on longer hours. Upon request a refund I was told I need to pay £42 (incl. VAT) (what???) to return it with the original box and dissembled. On their website is stated that the customer is charged for return but not the amount. You can find this 24h use type chair on many other websites with normal return policy and not a rip off company. Just type on your browser this "office chair 24h use" and you will see is on the bigger and trusted retailers as well such as Screwfix, The Range, Ryman.
*Update 06.08.2025:
After several emails with Customer Service and Customers Service with their Manufacturer they still wanted me to pay for the return of the chair of £42 incl. VAT (although “The Consumer Rights Act 2015 makes it an implied term of the contract that goods be as described, of satisfactory quality and fit for purpose”; -- we can agree to disagree for 50 years, however in my case this was not fit for purpose).
After this review the Owner of the Company contact me and said that after they review the return Company policy decided to change it in the future and make the return non-chargeable if is the same situation like mine. And then offered me a non-chargeable return if I still want to go ahead with returning this Office 24h use chair.
4 de agosto de 2025
Opinión espontánea
Customer Support
The information provided is very clear. I had a wrong package delivered but customer support was brilliant in getting this rectified.
1 de agosto de 2025
Opinión espontánea
Respuesta de Office Monster
Hi Herbert,
Thank you so much for your kind words!
We're really glad to hear that the information was clear and that our customer support team was able to quickly resolve the issue with your delivery.
If you ever need anything else, we're always here to help:)
Kind Regards,
Office Monster
Inexpensive products!
The products I bought (whiteboard markers and whiteboard cleaner) were really inexpensive and great quality. The delivery was swift too.
23 de julio de 2025
Respuesta de Office Monster
Hi Anne,
Thank you so much for your review!
We're thrilled to hear that you were happy with the quality and price of the whiteboard markers and cleaner.
It's great to know your order arrived quickly too:)
Kind Regards,
Office Monster
Respuesta de Office Monster
Hi Angela,
Thank you so much for your kind words!
We're thrilled to hear the product was just what you wanted and that it arrived quickly. Your support means a lot to us.
Thanks again, and we hope to serve you again soon!
Kind Regards,
Office Monster
Helpful staff
Helpful staff resolved my query quickly. Nice to be able to speak to a real person, too!
30 de julio de 2025
Respuesta de Office Monster
Hi Sarah,
Thank you so much for your lovely words!
We're really glad to hear that our team was able to help you quickly and that you appreciated speaking with a real person.
If you ever need anything else, we're always here to help!
Kind Regards,
Office Monster
Delivery issue
Mia solved a delivery issue.Completely took responsibility for the situation and produced results.Very rare customer service in 2025!
14 de julio de 2025
Opinión espontánea
Respuesta de Office Monster
Hi Callum,
Thank you so much for your kind words! We're thrilled to hear that Mia was able to step in, take ownership, and resolve the delivery issue to your satisfaction.
Kind Regards,
Office Monster
Excellent customer support
Customer support was excellent, specifically Laura B! When faced with a tight turnaround, Laura was excellent at making sure the needs were met, keeping me informed of delivery updates and even following up to ensure all items had been delivered successfully. Thank you, Laura.
The ordering, delivery and communication was great throughout.
24 de julio de 2025
Opinión espontánea
Respuesta de Office Monster
Hi Natalie,
Thank you so much for taking the time to share your experience!
We're happy to hear that Laura was able to provide the excellent service you needed, especially with such a tight turnaround.
It's great to know that the ordering, delivery, and communication were all smooth for you. We truly appreciate your feedback and look forward to serving you again in the future!
Kind Regards,
Office Monster
Ordering was easy, customer service was exceptional
Ordering was easy, however the only negative thing I'd say is that I only found out the colour I'd chosen was out of stock after I'd ordered and paid. That said, customer service were extremely helpful. Big shout out to Laura Boydon who has been so efficient in following up on various things, without prompt. She helped amend the colour so that I could receive my items on the date I really needed them by. She proactively reached out to confirm items had arrived ok and when I said I'd not be able to unpack them until the following day, she diarised another follow up to ensure all items were in good order. Excellent customer service and I'd definitely order from them again if this is their standard service.
23 de julio de 2025
Opinión espontánea
Respuesta de Office Monster
Hi Ms Stokes,
Thank you for sharing your positive feedback!
We’re so glad to hear that Laura provided excellent customer service and went above and beyond to ensure your order met your needs.
It’s great to know that you felt well-supported throughout the entire process. We’re committed to providing brilliant service:)
We look forward to serving you again soon!
Kind Regards,
Office Monster
Great Company
Customer service was really good when our desks arrived missing a top, kept us informed the whole way through the process and then checked in after delivery to make sure everything was ok
24 de julio de 2025
Opinión espontánea
Respuesta de Office Monster
Hi,
Thank you for taking the time to leave us your feedback!
We're glad to hear our team was able to keep you updated and get everything sorted efficiently.
It means a lot to know that you felt supported throughout the process, we always aim to provide clear communication and follow through.
Kind Regards,
Office Monster
Great customer service
I have ordered several items all of which have turned up as expected and been good value.
Today, I had to change the order and the lady I spoke to on the phone managed to make some last minute changes. The lady I spoke with chased the shipping department and made some last minute changes and still got my order out on time.
Good old fashioned customer service. Thank you.
23 de julio de 2025
Respuesta de Office Monster
Hi Paul,
Thank you so much for your kind words and for taking the time to leave such thoughtful feedback!
We're especially happy to know our team was able to help with those last-minute changes and still get everything out on time :)
Thanks again for your continued support. We're always here if you need anything.
Kind Regards,
Office Monster
A company that cares about its customers
The whole experience, from ordering online to responses to my customer queries has been beyond 5-star. Friendly, helpful and a joy to do business with. Extremely pleased with my corner desk and the responsiveness of their sales team (special thanks to Mia) and I will certainly be returning in the future.
22 de julio de 2025
Opinión espontánea
Respuesta de Office Monster
Hi Chris,
Thank you so much for taking the time to leave such a kind review! We're thrilled to hear that you had a positive experience with our team :)
Your feedback means a lot to us, and we’re always here if you need anything in the future.
Thanks again for your support!
Kind Regards,
Office Monster
good.service.
15 de julio de 2025
Respuesta de Office Monster
Hi there,
Thank you for leaving us your positive feedback! We are very pleased to hear you are happy with the service provided:)
Kind Regards,
Office Monster
Recommended Supplier
It was easy to order what I wanted and delivery was very quick
10 de julio de 2025
Respuesta de Office Monster
Hi John,
Thank you for taking the time to leave your positive feedback!
We are so pleased to hear you were happy with the service provided here:)
We hope to hear from you again soon!
Kind Regards,
Office Monster
Very happy with the service
Very happy with the service, Mia was very helpful in getting our order and account set up, delivery and installation went smoothly. On time, rang ahead, all rubbish removed as we chose the installation service.
9 de julio de 2025
Opinión espontánea
Respuesta de Office Monster
Hi Trudy,
Thank you for taking the time to leave us your feedback! We are very pleased to hear you were provided with such great service by Mia and our installation team :)
We look forward to your next order with us!
Kind Regards,
Office Monster
Great customer service
Mia was very helpful during the ordering and delivery process!
9 de julio de 2025
Opinión espontánea
Respuesta de Office Monster
Hi Gillian,
We are so pleased to hear you are happy with the service provided!
We do appreciate you taking the time to leave us your feedback :)
Kind Regards,
Office Monster
Respuesta de Office Monster
Hi Mary,
Thanks so much for your kind review!
We're so pleased to hear you're happy with the pricing and delivery service provided!
Hope to hear from you again soon!
Kindest regards,
Office monster
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