Thank goodness for Petula. Team Global Express (TOLL) lost my parcel and were terrible to deal with but Petula couldn’t be more helpful. Eventually my parcel was found, after being told they had exh... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Hi Petula, I would like to say a big THANKYOU The Diacos Dynasty frame arrived ……. and it was 350/350. There needs to be more people like yourself, working in this industry, who actually... Ver más
La empresa ha respondido
Placed order in September and only received 1 of 2 items. Received an email advising of delay and should be shipped out by mid November. Notified company that I hadn't received 2nd item early December... Ver más
La empresa ha respondido
Was very happy with speed of delivery and correspondence, but let down by actual delivery. Clearly stated a signature was required, but I arrived home to find package was left at the door. As I had ac... Ver más
La empresa ha respondido
Información sobre la empresa
Información proporcionada por diversas fuentes externas
OFFICIAL MEMORABILIA proudly boasts the most complete range of official sports and entertainment memorabilia and collectables… we have access to more stock and more athletes than anyone else in the market so you won’t miss out. Whether you’re looking to invest in a personally signed item from a global icon such as Lionel Messi, Cristiano Ronaldo or Michael Jordan, or perhaps you’re more passionate about an Australian legend such as Luke Hodge, Johnathan Thurston or Craig Lowndes… OFFICIAL MEMORABILIA is the place to be. We only stocks products where the authenticity is guaranteed, and we prove it. Every product offered is not only produced to the highest standard to protect your investment, you can purchase with the assurance that it is real, that it is authentic and that it has been manufactured under license with the express permission and endorsement of the sporting body and the athlete featured. Don’t risk your investment by going anywhere else.
Información de contacto
7 Kingston Town Close, 3166, Oakleigh, Australia
- 1300 676 020
- customerservice@officialmemorabilia.com.au
- www.officialmemorabilia.com.au
3,7
Medio
351 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
No ha contestado las opiniones negativas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Excellent Customer Service
We received our Geelong Premiership Memorabilia which was slightly damaged upon delivery. The team at Official Memorabilia immediately arranged for its return and a replacement delivered within weeks. Team members provided excellent customer service by always keeping me informed and did what they promised they would do.
27 de noviembre de 2022
Respuesta de Official Memorabilia
Hi Glenn,
Whilst it's always disappointing to receive a damaged piece, we're glad we could turn this into a positive experience for you. Thanks for the positive feedback, it's greatly appreciated!
Kind regards,
Your Team at Official Memorabilia
I was able to get the number of the…
I was able to get the number of the print to match my existing collection...was very helpful and accomadating even though I thought It was organised on initial order...
But the support crew were great...
1 de noviembre de 2022
Respuesta de Official Memorabilia
Hi Nathan,
Thanks for the positive feedback, we're always happy to assist and look forward to seeing you again soon!
Kind regards,
Your Team at Official Memorabilia
Amazing experience
Amazing experience. Been speaking with Hayden recently and best customer service and experience I have had. Couldn’t rate highly off his work!
29 de noviembre de 2022
Respuesta de Official Memorabilia
Hi Carlos,
Thanks for the positive feedback - Hayden is a ripper! we're glad to hear you enjoyed your experience and look forward to having you back.
Kind regards,
Your Team at Official Memorabilia
I still don’t have my item from…
I still don’t have my item from September!!!!
29 de noviembre de 2022
Respuesta de Official Memorabilia
Hi Kylie,
We're sorry to hear of the delay in receiving your item. I've just checked up on your order, and this was despatched on the 7th of November (within our advertised despatch timelines) with Couriers Please under the consignment number CPAXT8C9028766. I have checked up on the tracking this morning which states this was delivered on the 11/12 - can you please confirm you have received your piece?
Kind regards,
Your Team at Official Memorabilia
Penrith B2B Premiers memorabilia
The emails they send along the process with the assurance that everything will be perfect, outlining the steps from purchase to delivery so the customer is aware of the work, estimated time frames are quite accurate for shipping
29 de noviembre de 2022
Respuesta de Official Memorabilia
Hi Nick,
Thanks for the positive feedback - we're glad to hear you enjoyed your experience and look forward to having you back!
Kind regards,
Your Team at Official Memorabilia
Great product
We were constantly updated on the progress of our order. The order arrived ahead of time advised. Absolutely beautiful presentation.
8 de noviembre de 2022
Respuesta de Official Memorabilia
Hi Robert,
Thanks for the positive feedback - we're glad to hear you enjoyed your experience and look forward to having you back!
Kind regards,
Your Team at Official Memorabilia
Respuesta de Official Memorabilia
Hi Angela,
Thanks for the positive feedback - we're glad to hear you enjoyed your experience and look forward to having you back!
Kind regards,
Your Team at Official Memorabilia
Afl memorabilia
Took a little longer than we thought but arrived safe and sound thank you
16 de noviembre de 2022
Respuesta de Official Memorabilia
Hi Sherryl,
Thanks for the positive feedback - we're glad to hear you enjoyed your experience!
Kind regards,
Your Team at Official Memorabilia
They dispatched it to the wrong address…
They dispatched it to the wrong address instead of my address, did not follow up on the delivery and I had to follow up and make a number of phone calls and emails to have the item dispatched to the correct address, eventually receiving the item 2 weeks later (24/11/22) than expected.
24 de noviembre de 2022
Respuesta de Official Memorabilia
Hi Peter,
Thanks for reaching out and we are really sorry to hear of the issues with delivery of your order. Whilst we are glad you have safely received your piece, we do sincerely apologise for the error and resulting delay in delivery and any inconvenience this may have caused. If there is anything else we can help you with, please don't hesitate to reach out.
Kind regards,
Your Team at Official Memorabilia
Speedy service
Speedy service. Lots of updates on how the merch was tracking. Great selection. Easy to order.
1 de octubre de 2022
Respuesta de Official Memorabilia
Hi Brad,
Thanks for the positive feedback - we're glad to hear you enjoyed your experience!
Kind regards,
Your Team at Official Memorabilia
Would have been five
Kept me informed of the stages my memorabilia was at. Excellent service the only reason I didn’t give them a five was because of my horrible experience with Couriers Please the courier service they used.
3 de octubre de 2022
Respuesta de Official Memorabilia
Hi Marie,
Thanks for reaching out to us. Whilst we are thrilled you loved your piece and our service, we're sorry to hear of the horrible experience you had with Couriers Please. We take this kind of feedback seriously and appreciate you letting us know of the troubles you had. If there is anything else we can do to assist, please don't hesitate to reach out.
Kind regards,
Your Team at Official Memorabilia
Purchase experience
Efficient service with regular updates on progress for delivery of my purchase.
16 de noviembre de 2022
Respuesta de Official Memorabilia
Hi Garth,
Thanks for the positive feedback - we're glad to hear you enjoyed your experience!
Kind regards,
Your Team at Official Memorabilia
Respuesta de Official Memorabilia
Hi Matthew,
Thanks for the positive feedback - we're glad to hear you enjoyed your experience!
Kind regards,
Your Team at Official Memorabilia
Kept me well informed of progress of my…
Kept me well informed of progress of my order with regular updates.
2 de noviembre de 2022
Respuesta de Official Memorabilia
Hi Ronnie,
Thanks so much for the positive feedback, we're stoked that you had a great experience!
Kind regards,
Your Team at Official Memorabilia
Great service and got more than I was expecting!
I actually asked for collection as it would save us some money but they delivered for free for us anyway! I thought this was really kind of them!
27 de octubre de 2022
Respuesta de Official Memorabilia
Hi Rachel,
We're glad to hear you had a great experience! Thanks so much for the positive feedback.
Kind regards,
Your Team at Official Memorabilia
Easy to navigate the offers and easy to…
Easy to navigate the offers and easy to contact the site if any queries occur and kept us informed of the progress of the order
17 de noviembre de 2022
Respuesta de Official Memorabilia
Hi Tony,
We're glad to hear you had a great experience with us, thanks a lot for the positive feedback!
Kind regards,
Your Team at Official Memorabilia
Excellent communication and awesome product
Communicating emails throughout the whole process were excellent. The ordering was easy. Item was securely wrapped and packed for delivery. Extremely happy with the product.
3 de noviembre de 2022
Respuesta de Official Memorabilia
Hi Raelene,
Thanks so much for the positive feedback, we're really happy to hear you love your piece and had a great experience with us!
Kind regards,
Your Team at Official Memorabilia
Only got half the order
Only got half the order, other half was an incorrect order.
27 de octubre de 2022
Respuesta de Official Memorabilia
Hi John,
We're really sorry to hear about this! If you haven't already, please get in touch with our Customer Concierge Team by either emailing customerservice@officialmemorabilia.com.au or calling us on 1300 676 020 during our business hours and we will get this resolved for you as soon as possible.
Kind regards,
Your Team at Official Memorabilia
Straight to the poolroom
Quality product, well packaged and delivered when promised. Very happy. Straight to the pool room with this one.
30 de octubre de 2022
Respuesta de Official Memorabilia
Hi Brody,
Thanks so much for the positive feedback, we're stoked to hear you loved your piece!
Kind regards,
Your Team at Official Memorabilia
Awesome Addition to Collection
I have bought memorabilia previously from Official Memorabilia and has always been good quality, excellent service and prompt delivery. Updates on transit and delivery are frequent and thorough. This was no exception and I am very happy with the whole purchase experience.
4 de noviembre de 2022
Respuesta de Official Memorabilia
Always a pleasure, Shannon! Thanks for being an awesome client of ours and we look forward to helping you again in the future!
Kind regards,
Your Team at Official Memorabilia
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.