Excellent product and customer services. Fault developed with my auto door - customer service put me through as urgent to an expert who helped me manually open the door and talked me thought clearly n... Ver más
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Consulta las opiniones de los clientes
Long timer user of Eglu items for hens. From their original kits to the updated versions, all are of high quality and standard. Moreover, their new no mess feeders and insulated drinkers are a must... Ver más
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If you want to buy something that will take you to the verge of a nervous breakdown then a Chicken Eglu is perfect for you. The instructions are amazing if you have the memory capacity of Einstein! Wi... Ver más
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Zippi tunnel and connector ordered a week ago . Tunnel arrived today but no connector , DPD have an order ready but not in receipt of item , emails just get a chat bot response phone lines are switche... Ver más
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Información sobre la empresa
Escrito por la empresa
We’re Omlet and since 2004 we’ve been rethinking every aspect of keeping and caring for pets. Inspired by the magic when humans and animals connect, we watch, learn and ask so we can invent. Our products will make you wonder: why hasn't it always been done this way?
Información de contacto
The Malt House, OX16 5HX, Banbury, Reino Unido
- +441295 500900
- info@omlet.co.uk
- www.omlet.co.uk
3,2
Medio
1 mil opiniones
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Omlet is my go to shop for all things…
Omlet is my go to shop for all things chicken. Bought coops, W.I.R's & all the other paraphernalia 12 years ago and they're still going strong.
19 de noviembre de 2025
Opinión espontánea
Respuesta de Omlet
Hi Jane
Thank you so much for your wonderful review.
We’re delighted to hear that your coops, Walk-In Runs and accessories are still going strong. It means a lot to us that Omlet continues to be your go-to shop!
We truly appreciate your support and look forward to being part of your flock’s journey for many more years to come.
Kind regards,
Jacky
Team Omlet
Fido Studio
Have quite a few of there products from the large Studio to there nest dog bed .... excellent products and really well made .
my only problem and this is one that i have had over the last 7 years of buying there products is that even washing the outer covers on all the beds on there recommended cool wash they always shrink .
i have just washed two of them this week and the same problem . no longer fit snug in the crate .
14 de noviembre de 2025
Opinión espontánea
Respuesta de Omlet
Hi Lee
Thank you for taking the time to share your feedback.
I’m sorry to hear that you’ve experienced an issue with your covers shrinking—this is certainly not what we would expect.
Please reach out to our customer experience team with your order number, and we’ll be happy to assist you further.
Kind regards,
Jacky
Team Omlet
Very poor quality control
I bought an outdoor catio from them. The wire is quite thin and there are multiple places where the coating is missing so the underlying mesh will rust badly and the structure will fail. I complained and the advice was to dismantle the whole thing and send it back which we refused to do. I won't type what my husband said as it was him who erected it because my hands couldn't cope with fixings. The welds on the doors aren't at the correct angle so the doors don't close at you'd expect.
We used a lot of cable ties and protective tape to make it stronger and try to minimise abrasion taking even more of the coating off.
We hadn't opened the porch box at that point. We subsequently did and found exactly the same problem. I contacted Omlet and was told they'd replace it. I asked for the replacement to be checked for faults but was told they couldn't do it. Lo and behold the replacement had exactly the same issue.....
It's obvious the product is made in China :(
I also ordered the outdoor cat gym which has some idiosyncrasies in constructing but is pretty good hence the 2 star not 1 star review.
the customer service staff are very helpful - it's just a shame about the quality of the product...
30 de septiembre de 2025
Opinión espontánea
Respuesta de Omlet
Hi Patricia
Thank you for taking the time to share your detailed feedback. We’re very sorry to hear about the issues you’ve experienced with your outdoor catio and for the frustration this has caused you and your husband.
Our goal is to ensure every product meets the highest quality standards, and your comments help us identify where improvements may be needed. We’ve shared your feedback with our product and quality control teams.
Please reach out to our customer experience team with your order number so we can continue to assist you.
Kind regards,
Jacky
Team Omlet
The tofu cat litter is like dusty gravel
The tofu cat litter is like dusty gravel! Nothing like the quality of other brands I've tried. 2 stars as it does the job just not well.
9 de noviembre de 2025
Opinión espontánea
Respuesta de Omlet
Hi Alba
Thank you for taking the time to share your feedback on our tofu cat litter.
I'm sorry it didn’t meet your expectations. Please email us at info@omlet.co.uk with your order number and a few photos so we can investigate.
Kind regards,
Jacky
Team Omlet
Great customer service .. good kit.
Great customer service ... love the fact you can move, rebuild, extend, add modules. Can be a bit complicated working out how to build stuff at times, but worth the effort.
22 de octubre de 2025
Opinión espontánea
Respuesta de Omlet
Hi Isabel
Thank you for taking the time to share your feedback.
We’re delighted to hear you’re loving your Omlet products. We’re continually refining our guides and how-to videos to make planning and building even easier.
If you ever need a hand, please don’t hesitate to contact our customer service team—we’re here and happy to help.
Kind regards,
Jacky
Team Omlet
Have two vertical poles that wont join
Have two vertical poles that wont join, have sent video qnd multiple emails and go round in circles.
Will never order again
Have two of their coops and a huge run. Instructions were poor and the vertical poles.
Nestera products are better and customer service with omlet doesn't even meet basic consumer rights
1 de octubre de 2025
Opinión espontánea
Respuesta de Omlet
Thank you for sharing your feedback.
I’m sorry for the frustration you’ve experienced assembling the vertical poles and that you haven’t received the support you needed.
A member of our Customer Service team will email you today to resolve the pole connection issue and arrange any replacement parts if required.
If there’s anything else we can help with, please let us know.
Absolutely love Omlet
An excellent product which is easy to order, can have multiple design opportunities, is well-made, solid and fairly easy to put together. The actual runs are straightforward (my hubby probably thinks I’ve underestimated here) with the outdoor cat trees being pretty tricky/fiddly but once we got the hang of it we were flying like pros!
The cats are getting used to their new outdoor space - not entirely happy as they’d been roamers before - and especially love the hammocks. We have now added a bench made from pallets and hubby is embarking on a wooden activity centre. The catio we’ve made is 5mx3m with three cat trees, ramps, scratching posts, hammocks, platforms and steps. The tunnels and towers run from our utility round plants, behind a shed and pond and into the catio which gives them chance to run up and down and continue to get good exercise.
We built the catio due to my increasing anxiety over their wandering and their safety crossing an increasingly busy ‘local’ road. They are still young enough (3) to adapt and live their lives safely for years to come.
7 de octubre de 2025
Opinión espontánea
Respuesta de Omlet
Hi Rachel
Thank you so much for taking the time to share your detailed review!
I’m so pleased to hear you found the system easy to order and that assembly went well once you got into the swing of it.
It sounds like you have created an incredible space for your cats!
We’d love to see photos of your cat's playground, and please do get in touch if you need any assistance in the future.
Kind regards
Jacky
Team Omlet
Super cat bed
Good price for cat bed, great choice of colours, washable cover, cat loves it, delivery was quick
23 de septiembre de 2025
Opinión espontánea
Respuesta de Omlet
Hi Helen
Thank you so much for sharing this lovely feedback.
It's great to hear your cat is enjoying the comfort of the new bed!
If you need any assistance in the future, please don't hesitate to reach out.
Kind regards,
Jacky
Team Omlet
Great catio! great service! super fast delivery!
Great catio! Great customer service! Incredibly fast delivery! I am SO glad I purchased my catio from Omlet instead of somewhere else. T
7 de octubre de 2025
Opinión espontánea
Respuesta de Omlet
Hi Jane
Thank you so much for the wonderful review!
I'm thrilled to hear that you’re loving your catio and that our delivery and customer service team impressed you.
Should you require any assistance in the future, please don't hesitate to reach out.
Kind regards,
Jacky
Team Omlet
Omlet the premier answer to chicken safety.
The product,the ladies I spoke to and got help from,in customer services.
There were a problem or two but with there help and my helper we got anything we needed to get information we needed and all was good.
We love our Omlet run and I think the chickens have been in it since yesterday and seems very happy.
26 de septiembre de 2025
Opinión espontánea
Respuesta de Omlet
Hi Ray
Thank you so much for taking the time to share your feedback.
I’m delighted to hear that our customer experience team was able to assist you effectively, and It's great to know that you and your chickens are enjoying the Omlet run.
Please reach out should you need anything else, we’re here to help.
Kind regards,
Jacky
Team Omlet
Ne surtout pas acheter hors promotion
Ne surtout pas acheter hors promotion. Sachez qu'ils font 20% de réduction très régulièrement et les frais de port gratuits.
Les prix changent également régulièrement, par exemple la nouvelle porte automatique pour l'Eglu go peut être affichée à 179euros puis finalement 10 jours après 169 euros avec en plus 20% de réduction, donc en 10 jours vous passez de 179 euros à 135 euros pour le même produit.
Leur façon de faire sont pitoyables. Ils se justifient par leurs conditions générales. Si leurs prix étaient justes ils ne baisseraient pas aussi fréquemment.
27 de septiembre de 2025
Opinión espontánea
Respuesta de Omlet
Merci de nous avoir fait part de vos commentaires.
Notre objectif est d'offrir à nos clients le meilleur rapport qualité-prix. C'est pourquoi nous proposons des offres spéciales sur nos produits et des promotions afin de rester compétitifs.
N'hésitez pas à contacter notre service clientèle si vous avez d'autres questions ou préoccupations.
Cordialement,
Jacky
Team Omlet
Top rate company
Easy to ordered from. Great communication and products delivered quickly.
10 de septiembre de 2025
Opinión espontánea
Respuesta de Omlet
Hi Dianne
Thank you so much for your wonderful feedback!
I'm thrilled to hear that you had a positive experience, our team works hard to ensure seamless ordering, clear communication, and fast delivery.
Should you need any assistance in the future, please don't hesitate to reach out.
Kind regards,
Jacky
Team Omlet
I absolutely love Omlet products
I absolutely love Omlet products, The quality and sturdiness of it all wins me over everytime and i will continue to buy their stuff as long as i have animals.
15 de julio de 2025
Opinión espontánea
Respuesta de Omlet
Hi Lee
Thank you so much for your wonderful feedback.
I'm thrilled to hear how much you love our products!
Should you need any assistance in the future, please don't hesitate to reach out.
Kind regards,
Jacky
Team Omlet
Amazing cat bed
Amazing cat bed, my cat loves it and has hardly got out of bed since it arrived! Looks super comfy.
18 de septiembre de 2025
Opinión espontánea
Respuesta de Omlet
Hi Adele
Thank you for taking the time to share this lovely feedback.
I'm so pleased to hear your cat loves their new bed and is enjoying its comfort so much. It sounds like they’ve found the perfect spot to relax!
If you need any assistance or have any questions, please feel free to reach out.
Kind regards,
Jacky
Team Omlet
The Omlet Go Up is a seriously tidy…
The Omlet Go Up is a seriously tidy piece of kit. Very easy to put together and looks great! The website is full of helpful videos and the tech that allows you to "see" exactly how the coop will look in various places in the garden is a huge help to planning where to put it. Delivery was fast and straight-forward. I'm very happy with my purchase.
17 de septiembre de 2025
Opinión espontánea
Respuesta de Omlet
Hi Andrew
Thank you so much for your wonderful review!
I’m thrilled to hear that you’re enjoying your Go Up chicken coop and that the assembly process was easy.
We strive to make the entire experience, from browsing to delivery, as seamless as possible and it's great to hear you found the information available on the website helpful.
Should you have any questions or need any assistance, please don't hesitate to reach out.
Kind regards,
Jacky
Team Omlet
Omlet additions to our Eglu
Decided to retrospectively add wheels and an auto door to Eglu Go Up coop which were ordered direct from the Omlet website. Goods were processed, dispatched and delivered in just a few days with good communication throughout. Easy to install and great additions to our chicken set up. Highly recommend this company and their products.
27 de agosto de 2025
Opinión espontánea
Respuesta de Omlet
Hi Kathleen
Thank you for taking the time to share your feedback.
I'm pleased to hear you had a smooth ordering experience and appreciate your recommendation.
If you need anything else, feel free to reach out. Happy chicken keeping!
Kind regards,
Jacky
Team Omlet
Poor quality item.
Poor quality item.
Poor customer service.
Polite emails that go round in circles.
Stuck with unwanted product.
Would never use again.
Edit: I have been trying to ask for your help and not getting it. Hence my review.
20 de julio de 2025
Opinión espontánea
Respuesta de Omlet
Thank you for sharing your feedback with us.
I apologise for any disappointment and inconvenience you have experienced with your product.
Your feedback is important to us, and we would appreciate the opportunity to find a suitable solution and resolve this to your satisfaction.
Please do not hesitate to reach out to our customer experience team via email or phone; we are here to assist you.
Kind regards,
Jacky
Team Omlet
I’ve had a couple of enquiries
I’ve had a couple of enquiries. They absolutely bent over backwards to help me. Nothing was too much trouble. I have bought three egloos from them now. I just would never go back to a wooden hen house again. So easy to take apart and clean. Best of all. No red mites. As I’m getting on a bit I needed to make things easier for myself. These people have done that in spades.
8 de septiembre de 2025
Opinión espontánea
Respuesta de Omlet
Hi Janet
Thank you for taking the time to share this lovely feedback.
I’m so glad to hear that our products have made chicken keeping easier for you and appreciate your kind words about our team's support.
Please feel free to reach out should you need assistance in the future. We're here to help!
Kind regards,
Jacky
Team Omlet
I wanted a catio for my little girl
I wanted a catio for my little girl. I wasn’t sure what I needed. I am a pensioner living on her own so I had a lot of questions. Omlet were brilliant and patient with me. When it came I hired two men to erect it. It was quite complicated. And it took a while as there was a lot of boxes. I put the climbing pole together myself. It’s beautiful and sturdy. It looks good and she’s safe.
26 de agosto de 2025
Opinión espontánea
Respuesta de Omlet
Hello Mrs Coleman
Thank you for taking the time to share this lovely feedback.
I’m so pleased to hear we were able to assist you in finding the right catio set up for you. We understand that choosing the right product can come with questions, and we're always here to help every step of the way, both before and after your purchase.
Should you have any further questions or need additional assistance, please don't hesitate to reach out.
Kind regards,
Jacky
Team Omlet
Every component part arrived as…
Every component part arrived as promised - nothing missing. Securely packaged, safely delivered. My Walk in Hen Run is waiting for it's new arrivals. I'm very pleased with the strength of the mesh, the ease of connecting the frame and joining the side panels. The video on line was particularly helpful. Brilliant,
15 de agosto de 2025
Opinión espontánea
Respuesta de Omlet
Hi David
Thank you so much for taking the time to share this lovely feedback.
It's great to know the packaging and delivery met your expectations, and I’m happy to hear you found the assembly process straightforward, especially with the help of our online video.
Should you have any further feedback or require any assistance, please feel free to reach out.
Happy chicken keeping!
Kind regards,
Jacky
Team Omlet
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