Starting with the small positive, the coop is good and easy to clean. However the run is not strong enough and the clips that hold the sections together keep breaking. The worst part by far is the aut... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Very well made and I knew that having had chickens so an Eglu coop was purchased so was already aware of the quality. Recent purchase of a hamster run was well up to expectations. My hamster pearl... Ver más
La empresa ha respondido
Excellent product and customer services. Fault developed with my auto door - customer service put me through as urgent to an expert who helped me manually open the door and talked me thought clearly n... Ver más
La empresa ha respondido
WAARDELOOS, echt de service van Omlet is beneden alle peil. Klantenservice is volkomen onbereikbaar, en als je dan eindelijk een (engelstalige) klantenservicemedewerker aan de lijn het die je order wi... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
We’re Omlet and since 2004 we’ve been rethinking every aspect of keeping and caring for pets. Inspired by the magic when humans and animals connect, we watch, learn and ask so we can invent. Our products will make you wonder: why hasn't it always been done this way?
Información de contacto
The Malt House, OX16 5HX, Banbury, Reino Unido
- +441295 500900
- info@omlet.co.uk
- www.omlet.co.uk
3,1
Medio
1 mil opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 95% de las opiniones negativas
Suele responder en menos de 48 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
I’ve had a couple of enquiries
I’ve had a couple of enquiries. They absolutely bent over backwards to help me. Nothing was too much trouble. I have bought three egloos from them now. I just would never go back to a wooden hen house again. So easy to take apart and clean. Best of all. No red mites. As I’m getting on a bit I needed to make things easier for myself. These people have done that in spades.
8 de septiembre de 2025
Opinión espontánea
Respuesta de Omlet
Hi Janet
Thank you for taking the time to share this lovely feedback.
I’m so glad to hear that our products have made chicken keeping easier for you and appreciate your kind words about our team's support.
Please feel free to reach out should you need assistance in the future. We're here to help!
Kind regards,
Jacky
Team Omlet
I wanted a catio for my little girl
I wanted a catio for my little girl. I wasn’t sure what I needed. I am a pensioner living on her own so I had a lot of questions. Omlet were brilliant and patient with me. When it came I hired two men to erect it. It was quite complicated. And it took a while as there was a lot of boxes. I put the climbing pole together myself. It’s beautiful and sturdy. It looks good and she’s safe.
26 de agosto de 2025
Opinión espontánea
Respuesta de Omlet
Hello Mrs Coleman
Thank you for taking the time to share this lovely feedback.
I’m so pleased to hear we were able to assist you in finding the right catio set up for you. We understand that choosing the right product can come with questions, and we're always here to help every step of the way, both before and after your purchase.
Should you have any further questions or need additional assistance, please don't hesitate to reach out.
Kind regards,
Jacky
Team Omlet
Every component part arrived as…
Every component part arrived as promised - nothing missing. Securely packaged, safely delivered. My Walk in Hen Run is waiting for it's new arrivals. I'm very pleased with the strength of the mesh, the ease of connecting the frame and joining the side panels. The video on line was particularly helpful. Brilliant,
15 de agosto de 2025
Opinión espontánea
Respuesta de Omlet
Hi David
Thank you so much for taking the time to share this lovely feedback.
It's great to know the packaging and delivery met your expectations, and I’m happy to hear you found the assembly process straightforward, especially with the help of our online video.
Should you have any further feedback or require any assistance, please feel free to reach out.
Happy chicken keeping!
Kind regards,
Jacky
Team Omlet
I've bought a few of the Omlet Chicken…
I've bought a few of the Omlet Chicken Products, they are well designed and superb quality. My only negative comment would be that the instruction guides need to be more realistic in terms of how long they take to build, as they often take considerably longer than estimated. That said they are brilliant products, they are by far the best on the market and moreover, they are constantly innovating and taking on customer feedback to improve their range. The customer service team are egg-cellent (sorry) you can reach them on a phone...and in the UK. Plus they will go out of their way to help you.
20 de agosto de 2025
Opinión espontánea
Respuesta de Omlet
Hi Michelle
Thank you for taking the time to share your feedback.
I’m thrilled to hear that you appreciate the design and quality of our chicken products and that you've had such a positive experience with our customer service team.
We're always striving to provide the best for our customers, and your comments about the instruction guides are invaluable.
Thank you again for your kind words and should you need further assistance, please don't hesitate to reach out.
Kind regards,
Jacky
Team Omlet
Wow! Awful!
Wow!
We got the Eglu Pro with a 4m run
The Eglu itself. Ok, but will take 4 people minimum to move without the run attached.
With the run… we followed the (poor) instructions to the letter but still struggled to figure it out. Took two of us 4 days and multiple injuries from various parts being under such ridiculous tesion . We had cuts to arms, eye injuries and alsorts.
Anyhoo….. got it all constructed according to plans (count on buying lots of extra zip ties) and when you try to move according to instructions it all falls apart and you have to go out to buy yet more zip ties in the vain hope that it will last the next move but zip ties are then needed again.
Amazing concept (and truly the coop itself is a feat of engineering) but the additional need for the run to move it and the poor thought put into that side of things makes it useless.
Have lost more chickens to foxes inside then run than we have outside completely free ranging (the plan was to use it as a nursery)
Recommend free ranging over using the Eglu pro. Your chickens will be safer and you’ll have less chance of injuries and divorce compared to buying this and trying to build as a couple.
1 de julio de 2025
Opinión espontánea
Respuesta de Omlet
Hello Nathan
Thank you for taking the time to share your detailed feedback with us. I apologise for the difficulties you have encountered with the Eglu Pro and its 4m run.
Assembly should be straightforward and safe, and I’m sorry to hear that this was not the case for you. I’ve shared your feedback with our product development team for their immediate review.
Additionally, I am truly sorry to learn about your chickens' loss to predators, and I understand how distressing this must be.
Please contact our customer experience team at info@omlet.co.uk so that we can assist you in finding a satisfactory resolution to the concerns you have raised.
Kind regards,
Jacky
Team Omlet
Lange Bedenkzeit hat sich gelohnt
Ich habe lange überlegt und Angebote für viele Alternativen eingeholt. Ich hatte erst Bedenken , etwas dort zu bestellen. UK ist nicht ums Eck. Ich habe dann das Katzengehege 2x3 m bestellt. Unfassbar kurze Lieferzeit von 3 Tagen. Sauber ordentlich verpackt, gute Aufbauanleitung und Video. Hochwertige Verarbeitung. Die Katzen liebten es sofort und wollen nur noch draußen sein. Jetzt kam noch eine passgenaue Wetterplane und das Tipi hinzu. Das ganze hat seinen Preis, ist es aber wert. Es wird bestimmt noch einige Erweiterungen geben. Ich bin begeistert und vollkommen überzeugt.
26 de julio de 2025
Opinión espontánea
Respuesta de Omlet
Vielen Dank für Ihre positive Bewertung!
Es freut uns sehr zu hören, dass das Katzengehege und die zusätzlichen Produkte Ihren Erwartungen entsprochen haben und Ihre Katzen es lieben.
Ihre Zufriedenheit und das Vertrauen in unsere Qualität bedeuten uns sehr viel.
Cuccia di qualità
Spedizione rapida . Ho scritto al servizio clienti tramite mail e mi hanno risposto stesso in giornata. Ho preso la cuccia Bolster con i piedini . E stata molto facile montarla e mi piace anche la qualità.
4 de agosto de 2025
Opinión espontánea
Respuesta de Omlet
Grazie mille per la tua recensione positiva!
Siamo felici che la spedizione e il servizio clienti siano stati di tuo gradimento e che la cuccia Bolster abbia soddisfatto le tue aspettative in termini di qualità e semplicità di montaggio.
Se hai altre domande o bisogno di assistenza, siamo qui per aiutarti.
Grazie per averci scelto!
I recently purchased a large Chicken…
I recently purchased a large Chicken Run, I did find the instructions a little hard to understand, but the customer service is outstanding, helpful and never made made feel I was asking too many questions. Absolutely happy with the run and the quality of it. I will be ordering the Chicken Fence next.
20 de junio de 2025
Opinión espontánea
Respuesta de Omlet
Thank you so much for taking the time to share your positive experience with us!
Our customer experience team is dedicated to assisting you every step of the way with your purchase. I'm happy to hear you received the support you needed.
I’m excited to hear about your plans to order the Chicken fence next and look forward to delivering the same high standard of quality and service you’ve come to expect from us.
Should you have any further questions or need additional assistance, please don’t hesitate to reach out. We're here to help!
Kind regards,
Jacky
Team Omlet
boitier commande porte automatique poulailler
j'ai acheté une porte automatique pour mon poulailler , j'ai eu à deux reprises des problèmes de fonctionnement , j'ai contacté la firme par mail qui m'a recontacté le jour même pour trouver une solution au problème , la première fois , le problème a été résolu à la première réponse de la firme , la seconde fois cela n'a pas fonctionné mais la responsable a signalé le problème à leur service informatique , j'ai eu une réponse pour réinitialiser mon boitier de commande , le jour même tout était résolu , service après-vente impeccable
11 de julio de 2025
Opinión espontánea
Respuesta de Omlet
Bonjour
Nous vous remercions de nous avoir fait part de votre expérience avec notre Porte Automatique.
Je suis désolée d'apprendre les problèmes de fonctionnement initiaux que vous avez rencontrés - notre priorité est de nous assurer que nos produits répondent toujours à vos attentes.
Je suis heureuse d'apprendre que notre équipe chargée de l'expérience client a été en mesure de vous aider rapidement et de résoudre les problèmes, en particulier grâce à la collaboration rapide entre nos deux équipes.
Si vous rencontrez d'autres problèmes ou si vous avez des questions, n'hésitez pas à nous contacter.
Nous vous remercions à nouveau pour vos commentaires.
Cordialement,
Jacky
L’équipe Omlet
Det er okay varer
Det er okay varer, men kan ikke forstå de skal have så dyr fragt 👎🏼
14 de julio de 2025
Opinión espontánea
Respuesta de Omlet
Tak fordi du delte din feedback med os. Det glæder mig at høre, at du er tilfreds med kvaliteten af vores produkter.
Vores forsendelsesomkostninger afspejler flere forskellige faktorer, og vi bestræber os altid på at tilbyde den bedst mulige leveringsservice til vores kunder.
Når det er sagt, evaluerer vi løbende vores leveringsmuligheder og undersøger, hvordan vi kan gøre dem mere økonomiske for vores kunder uden at gå på kompromis med kvaliteten. Din feedback er meget værdifuld i den forbindelse og hjælper os med at forbedre os.
Endnu en gang mange tak for din tilbagemelding.
Med venlig hilsen
Jacky
Team Omlet
We have had this eglu cube with 4 metre…
We have had this eglu cube with 4 metre run since the 23rd May my wife has alway wanted one instead of the traditional type we have had for 20 years but with no issue and no chicken losses till we bought this and as my complaint will read we have had nothing but trouble and loss of 9 chickens since May
I spoke to your customer service a few weeks ago and explained that the plastic fasteners are not squirrel proof as the chew through them and the doors falls off twice now and twicer a badger has got in ( I have replace those useless plastic ones with metal wire)
I was advised to send pictures off to you which i did but no follow up received and was told they have never heard of this before?
secondly the smart door on the coup has a life of its own closes at random and more often than not does not open
Now twice each time the door must have closed early it was set for 23 hrs i know this as I've checked some nights closed at 9 or 10 0clock and closes other nights ok ???
weeks ago came back from a night away all chickens secure i thought but Mr badger got in again pulled the run door open 2 chickens lost door must have closed early again
Came back this afternoon 13th July as we spent a night away, the door must have closed early again trapping 3 chicken in the run Mr badger entered by pulling at the run door and got in again 3 More lost but the other 3 were lucky as they we trapped in the Eglu
But not so lucky as the door did not open till 3 o'clock today luckily we not away longer in this heat
I followed all the instructions to open but to no avail the battery showed 28% so t changed them and it reopened
I was advised to change batteries at around 10% thats not true So why 28% failed
We are so disappointed with this as we thought this was the bees knees of chicken keeping Just to add we have kept chickens for over 20 years please do not send a generic reply We are really upset with the loss of chickens
Peter & Michelle
13 de julio de 2025
Opinión espontánea
Respuesta de Omlet
Hello Peter and Michelle
Thank you for taking the time to share your experience with us. I am truly sorry to hear about the difficulties you've encountered with your Eglu Cube and the distressing loss of your chickens.
Your feedback is incredibly valuable, and I assure you we are taking it seriously.
Regarding the smart door, the erratic behaviour you have experienced is not typical, and I’m sorry to hear about the discrepancies in its operation times and battery performance. I will need some more information from you so that I can escalate this to our technical team for immediate review and testing to identify any underlying technical issues.
I apologise for the lack of response after you sent in pictures. This is not the standard of service we strive to provide. I would like to ask you to send in another email marked FAO Jacky, I will personally ensure that someone from our team reaches out to you promptly.
Please know that we are committed to resolving these issues to your satisfaction. We respect your long history of keeping chickens and understand how important this is to you and your wife.
Thank you for bringing this to our attention, and please accept our sincere apologies for any upset and inconvenience you have experienced.
Kind regards,
Jacky
Team Omlet
Waar menig bedrijf een voorbeeld aan kan nemen
We hebben zonder.
problemen laat in een garantie een vervangend product hekregen. Op basis van email en niet moeilijk doen met bonnetjes. super vriendelijke helpdesk erg blij met hoe ik geholpen ben.
Ook is op het vervangend product garantie toegepast, dus de originele garantie was verlopen maar toch weer kostenloos geholpen met een nieuwe.
3 de julio de 2025
Opinión espontánea
Respuesta de Omlet
Hartelijk dank voor het delen van uw ervaring met ons!
We zijn verheugd te horen dat onze probleemloze service aan uw verwachtingen voldeed en dat ons team u efficiënt kon helpen. We streven ernaar om het onze klanten eenvoudig te maken, en het is fijn om te weten dat dit in uw geval is gelukt.
Aarzel niet om contact met ons op te nemen als u in de toekomst verdere assistentie nodig heeft.
We waarderen uw vertrouwen in ons!
Lot of set up for the auto door and…
Lot of set up for the auto door and only 2 days in use and the door has failed to close and we now can’t close it at all as the control panel has died. So vulnerable chickens over night. Due to go on holiday this weekend and now will be asking the chicken sitter to come at 5am and 10 pm as the device can’t be relied upon. Thank goodness it’s the close not open functionality as otherwise the chickens would have been locked in at 32 degrees
1 de julio de 2025
Opinión espontánea
Respuesta de Omlet
Thank you for sharing your recent experience with our automatic chicken door, I'm sorry to hear about the issues you've encountered.
Please reach out to our customer experience team at info@omlet.co.uk so we can troubleshoot the problem and potentially send a replacement control panel, if needed.
We are committed to making sure you have a reliable product, and our team is here to assist you.
Thank you for bringing this to our attention. We value your feedback and are committed to resolving this issue for you as quickly as possible.
Kind regards,
Jacky
Team Omlet
Do you like your time and sanity?
I’m pretty sure the person who designed this hates people, and the person who put it together first was on speed because it took about 15 hours and a lot of sweating and swearing to get this thing up. An hour and a half they said - yeah right 😂 The clips are horrible to close and the instructions come in a novel most of which you don’t even need. It looks sturdy enough, and I’m glad I now have something to keep my bunny safe. Was it worth it? Time will tell, but they need to seriously rethink their design approach, because this was NOT easy. You’ve been warned.
27 de junio de 2025
Opinión espontánea
Respuesta de Omlet
Hi Emma
Thank you for taking the time to provide your feedback.
I’m sorry to hear about the frustration you experienced during the assembly of your product.
Your comments regarding the assembly process and the instructions are very important to us and we appreciate your insights.
I’m pleased to hear that the final result is sturdy and keeping your bunny safe, but I appreciate that the process to get there was not as smooth as it should have been. If you need further assistance or have any questions, please contact our customer experience team who will be happy to help.
Kind regards,
Jacky
Team Omlet
Look at other brands
The set up of the walk in run was far from straightforward and the manual had a number of errors in it which caused many headaches.
The run is flimsy and the door does not close flush. Rats and mice can easily get into the run. They bring with them diseases which are left on food and water.
The coop is fine but has to be moved each time to clean it out as the run is too small. We were not properly informed that the run would be too small for our 4 chickens.
We clearly overpaid for a substandard run.
7 de junio de 2025
Opinión espontánea
Respuesta de Omlet
Thank you for sharing your feedback with us.
I’m sorry to hear about the difficulties you have faced with the setup of your walk-in run.
Your satisfaction is very important to us, and we want to ensure that your concerns are properly addressed.
To be able to assist you effectively and be sure you have the best possible experience with our products I would like to ask you to contact our customer experience team at info@omlet.co.uk
Thank you for bringing this to our attention, and we look forward to assisting you further.
Kind regards,
Jacky
Team Omlet
Tellement décevant
Je rêvais des produits Omlet qui me vendaient du rêve et je suis TELLEMENT déçue...
1- le prix est INCROYABLEMENT cher pour la qualité : du plastique bas de gamme et du métal qui rouille à vue d'œil. Au bout d'à peine 4 mois d'utilisation, l'une des roues du poulailler, rongée par la rouille, s'est détachée. Jamais vu ça, on est vraiment sur du produit type made in China super cheap.
2- contrairement à ce qui est indiqué sur leur site, même en utilisant de bonnes piles, vous devrez les changer toutes les 3 semaines. Autant dire que la porte automatique est inutilisable sur piles. Quand on voit le prix...
3- le poulailler eglu go + l'enclos + l'extension d'enclos... Ne peut pas être utilisé avec les poignées. C'est rigolo, n'est ce pas ? Si vous installez les poignées vers l'intérieur, il n'est plus possible d'ouvrir ou fermer la porte de l'extension. Donc vous visses les poignées vers l'extérieur et vous n' avez plus qu'à écarté les bras et porter ensuite l'enclos comme ça quand vous déplacer le tout. C'est ridicule.
12 de junio de 2025
Opinión espontánea
Respuesta de Omlet
Bonjour,
Merci d'avoir pris le temps de nous faire part de vos commentaires.
Je suis désolé d'apprendre que vous n'êtes pas satisfait de certains aspects. Pour vous aider davantage et répondre à vos préoccupations, je vous encourage à contacter notre équipe chargée de l'expérience client à l'adresse info@omlet.fr. Nous nous engageons à examiner vos préoccupations et à trouver une solution appropriée.
Votre satisfaction est importante pour nous et nous sommes impatients de résoudre ce problème rapidement.
Cordialement,
Jacky
Équipe Omlet
Attention à l'annonce de la durée…
Attention à l'annonce de la durée d'utilisation avec des piles.
Tout au plus 3 semaines avec piles neuves de bonne marque (varta duracell), changement des piles pas pratique car couvercle vissé.
Préférer une utilisation avec chargeur secteur dommage vu le prix de la porte.
8 de junio de 2025
Opinión espontánea
Respuesta de Omlet
Bonjour,
Merci d'avoir pris le temps de nous faire part de vos commentaires.
Je suis désolé d'apprendre que vous avez des problèmes avec l'autonomie de la batterie.
Pour que nous puissions vous aider et examiner ce problème avec vous, veuillez contacter notre équipe d'expérience client à l'adresse info@omlet.fr.
Nous sommes impatients de vous lire.
Je vous souhaite une bonne continuation,
Jacky
L'équipe Omlet
Innovative design - great for bunnies
Quick delivery. Simple and rapid to build the double height rabbit run. Lightweight to move around. Innovative design with tunnel and the ability to extend and add levels to this run. Love it!
8 de junio de 2025
Opinión espontánea
Respuesta de Omlet
Hi Kirsty
Thank you for taking the time to share your feedback on our Zippi rabbit run and tunnels. I'm delighted to hear that you found them both easy to assemble and convenient to move around.
If there's anything we can assist you with in the future, please don't hesitate to reach out. Wishing you and your rabbits endless enjoyment with your new Omlet products!
Kind regards,
Jacky
Team Omlet
Needs to be higher
12 metres chicken run was with a 2 small faults: the plastic top for gates was not going through, had to put tape so that nets not move; the end of the net roll was not straight but wavy and still like this after few weeks. Also, may be needs to be a bit higher in future, as one bantam chicken managed to jump over nets even I cut her feathers on the wings.
31 de mayo de 2025
Opinión espontánea
Respuesta de Omlet
Thank you for taking the time to share your experience with our 12-metre chicken fencing.
We are committed to ensuring that you have a satisfactory experience with our products, and we would like to investigate the concerns you've mentioned. Could you please get in touch with us directly by emailing our customer experience team at info@omlet.co.uk. This will allow us to gather more detailed information and work towards a resolution that meets your expectations.
Thank you again for your feedback, and we look forward to assisting you further.
Kind regards,
Jacky
Team Omlet
Avis sur mon poulailler OMLET
Avec le temps et l'expérience, je constate que les parties métalliques (soubassement, grillages et arceaux) de mon poulailler OMLET rouillent et soulèvent la peinture verte de recouvrement. Par rapport aux treillis de clôture ordinaires, je dois constater que contrairement à ces produits, le métal n'a pas été galvanisé avant le poudrage epoxy. C'est surprennant, au regard de l'impression voulue par le constructeur de qualité et de solidité.
Par ailleurs, j'ai commandé des pièces de rechange, et une partie seulement de ma commande (paiement effectué obligatoirement au préalable) m'est parvenue. La partie en provenance d'Angleterre est toujours manquante.
Tout cela est très regrettable...
30 de mayo de 2025
Opinión espontánea
Respuesta de Omlet
Bonjour,
Merci pour vos commentaires sur votre poulailler Omlet. Nous apprécions vraiment vos commentaires car ils nous aident à améliorer continuellement nos produits et nos services.
Nous avons remarqué que vous avez commandé des pièces de rechange pour votre poulailler, mais nous n'avons pas mentionné de problèmes de rouille dans nos communications précédentes. Nous vous encourageons à nous contacter directement avec des photos des zones touchées afin que nous puissions évaluer la situation avec précision.
Nos dossiers indiquent que toutes les pièces de votre commande ont été livrées. Toutefois, si vous estimez que quelque chose n'a pas encore été résolu, veuillez nous le faire savoir afin que nous puissions examiner la question dès que possible.
Nous vous remercions de votre patience et de votre compréhension. N'hésitez pas à nous contacter si vous avez besoin d'aide.
Cordialement,
Jacky
Équipe Omlet
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.