Ordered yesterday afternoon and my order of x9 wax burners arrived around an hour ago. Can't quite believe how quick this was. I paid std postage so didn't expect to get my order for at least 3 days i... Ver más
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Consulta las opiniones de los clientes
Excellent customer service! In quite a large order, a single item (costing one pound) had been confused with a similar item and the wrong one sent. My email enquiry was dealt with very promptly and co... Ver más
I ordered on the 2nd October 22, waited for deliver as the dispatch stated it was on route. Got emails saying it was delayed. Ordered from elsewhere as needed the cleaning products to clean house befo... Ver más
I ordered some goods way back in September. On Friday 7th October I was informed that my parcel, which has incorrect items in it, would be delivered on Saturday 8th October. I left a safe place incase... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de "todo por un dólar"
- Tienda de conveniencia
- Supermercado de descuentos
- Servicio de entrega de comestibles
- Tienda de alimentos
- Tienda de grandes almacenes
Escrito por la empresa
Established in 2014 as a compliment to a well-known family wholesaler supplying toiletries and cleaning products, Online Pound Store quickly grew into it’s own entity with an ever-expanding range covering all seasons, occasions and needs. Based in the Manchester area, Online Pound Store thrives to make it easier and cheaper to get all of your household essentials to your front door. Forming close partnerships and networks with big names such as Airpure, Fabulosa, Ashleigh & Burwood and Henkel, has allowed to Online Pound Store to keep prices affordable. With over 4000 branded products, tracked and delivered direct to your front door. The Site That Saves You Money!
Información de contacto
4,0
Muy bueno
982 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 57% de las opiniones negativas
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Excellent Customer Service!!!
I recently placed my first order from OPS . I am overwhelmingly grateful for the quality of customer care that I received from OPS. I would like to say a huge thank you to Nial . His customer service skills are outstanding!
30 de abril de 2025
Opinión espontánea
We ordered 4 tins of varnish Monday…
We ordered 4 tins of varnish Monday afternoon arrived 11am today WOW that’s what you call excellent customer service thanks online pound store we will be back
15 de abril de 2025
Opinión espontánea
Outstanding...
Outstanding...
Ordered on Sunday and delivered today. Excellent delivery speed and communications was perfect too. I was a little hesitant seeing some of the bad reviews but my experience with this company has been very positive...
11 de marzo de 2025
Opinión espontánea
Outstanding customer service
Had an issue with my delivery which was quickly rectified i will say you can shop with confidence and if you have any problems they will be rectified quickly
30 de enero de 2025
Opinión espontánea
Do not buy from this company
Do not buy from this company. Brought items showing stock in good faith only to be told it was an error. Had an email to say they had processed my refund but so far I haven’t had my money back and its been 8 days now
9 de enero de 2025
Opinión espontánea
Respuesta de Online Pound Store
Hi,
I sincerely apologise for the inconvenience that has been caused.
I have now sent you an email in regard to this with a full explanation of your situation.
Kind regards,
Josh
Quick fulfillment, of some fabulous rare to find items
I ordered on Sunday 03/11/2024, and received today (Wednesday 06/11/2024, I'm very happy with my order, I received every item I ordered, at much better prices than I could find on some rate to find items, than I could find anywhere else, I'm a very happy very excited customer, and I will most definitely be back to shop again in the future 😊😁😊 🌟🌟🌟🌟🌟
6 de noviembre de 2024
Opinión espontánea
Always an excellent service from OPS
I have used Online Pound Store twice now and they are excellent. Wide range of products, fair product and delivery prices, great packaging and they and their partner courier keep you fully updated with your delivery alerts. Will be my go-to from now on, for the products they sell. Highly recommended. Many thanks...
31 de octubre de 2024
Opinión espontánea
Tried to order with my mastercard but…
Tried to order with my mastercard but wouldn’t accept it. Only wanted visa payment? I pay with credit card for extra security….why don’t you take them?
29 de octubre de 2024
Opinión espontánea
Respuesta de Online Pound Store
Hi,
I'm terribly sorry to hear this.
Thank you for your review.
We take all primarily used card providers as payment, including Mastercard.
If you have experienced any issues that would suggest different, please email us at info@onlinepoundstore.co.uk and provide any information that correlates.
Kind regards,
Josh
It’s a scamscam tried to use them on…
It’s a scam tried to use them on Instagram link because trust pilot gave it a high rateing and the transaction didn’t go through but to foreign companies tried to take over £100 at the bank account overnight and it’s connected to this company
25 de octubre de 2024
Opinión espontánea
Respuesta de Online Pound Store
Hi,
I sincerely apologise that you have been affected by this issue.
We are aware of this and currently have an investigation opened in regard to this as our likeness is being used unlawfully in this manner.
If you have any information that you would be willing to send over to help us with this investigation, please send this over to info@onlinepoundstore.co.uk as soon as possible.
Kind regards,
Josh
Impressive customer service…….
I used this website for the first time to order a product that is no longer available (Nivea Ecorefill tablets), not only do they stock them but they have several fragrances to choose from. My order arrived really quickly (3 working days/standard service) and was well packaged. A separate item of makeup arrived incorrectly so I sent an email, a reply came from Josh within 10 minutes, which was impressive. The correct item has been courier shipped with no quibble, you don’t get better than that in my book!
10 de octubre de 2024
Opinión espontánea
Really happy with my order.
Really happy with my order ☺️ quickly delivery Really recommended.
4 de octubre de 2024
Opinión espontánea
Great website with plenty of bargains
Great website with plenty of bargains! ordered a few times off here now and the delivery is super fast.
28 de septiembre de 2024
Opinión espontánea
Fake products, L’Oriel Men Expert
Purchased 12 of what i believed to be L’Oriel Men Expert -4 Ice Caps Shower Gel for my husband, only to discover that the product was something all together different. Following conversation with L’Oriel, who stated the product i received was not produced by them and so were unable to help further and appeared to have no interest either, which i found very suspect and unusual. Be very cautious buying from this company, who blamed their ‘supplier’ whom they also own!!!!
1 de agosto de 2024
Opinión espontánea
Respuesta de Online Pound Store
Hi,
Thank you for your feedback.
The mentioned item is legitimate and purchased directly from the supplier and if you feel as though you require further confirmation of this I would be happy to continue our conversation over email.
A full refund was issued for your returned order, that we collected free of charge, upon arrival.
Kind regards,
Josh
Amazing customer service
After EVRI destroyed my package and told me to contact the store for a refund, OPS resent my order next day delivery, which isn't even something massive worldwide companies do. Amazing customer service!
22 de agosto de 2024
Opinión espontánea
Omg avoid this company I have been sent…
Omg avoid this company I have been sent an order of filthy products that were covered in black mould out of date items I’m actually shocked this is a major health risk I’ve binned the lot and waiting to hear back
9 de julio de 2024
Opinión espontánea
Respuesta de Online Pound Store
Hi Carlie,
I'm terribly sorry to hear this has happened.
I have sent you an email to provide more information and clarity with your situation and hope that our conclusion is suitable for you.
If you do have any questions regarding this, please do not hesitate to reply to my email.
Kind regards,
Josh
A very prompt service.
24 de junio de 2024
Great Company
A really nice company to deal with and fabulous products at great prices. I ordered a box of things and was really pleased with everything. I spoke with Ben by email who was enormously helpful and solved the small issue that I had. I will definitely be using this store again.
4 de julio de 2024
Opinión espontánea
do not buy
placed my order nearly 2 weeks ago and still not arrived. had an email to say it has been sent and still not received it will not be ordering again
24 de junio de 2024
Brill thanks
24 de junio de 2024
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