Osprey Action Sports Opiniones 

5082
TrustScore: 4 sobre 5

3,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

All seemed good to me, had originally ordered off Amzn for fast delivery but return cost when the sizing was off, so checked out the manufacturer site (Osprey) and found they were actually cheaper on... Ver más

Valorada con 1 estrellas sobre 5

I received a swim float which was shown on the website to have a waist strap. After many attempts to figure it out Osprey informed me it was indeed a shoulder strap. Reaching out to customer service... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I ordered 2 bodyboards. One turned up well in time fir my grandsons visit. I was concerned about the other as understood it had arrived at the carriers but Osprey picked up the issue before I had chan... Ver más

Valorada con 5 estrellas sobre 5

I bought two changing robes from Osprey, wondering what they might be like for the price, compared to other brands exuberant prices. We were well shocked, their products are amazing, true to size and... Ver más

Información sobre la empresa

  1. Tienda de surf
  2. Tienda de patinetas
  3. Tienda de skateboarding

Escrito por la empresa

Raised by Surf and Skate culture for over 25 years, Osprey Action Sports is one of the UK’s best-selling surf brands and Europe’s fastest growing skate brands. Founded on the coasts of Devon, we pride ourselves in offering durable, quality action sports products which are accessible to people of any level. Whether you’re looking to hit the halfpipe with one of our skateboards, cruise the seafront on a longboard or get in the water with our wetsuits or surfboards, we have a range of products which are perfect for getting the adrenaline pumping.


Información de contacto

3,8

Muy bueno

TrustScore: 4 sobre 5

5 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,8

Todas las opiniones

(5082)

507 opiniones en los últimos 12 meses

Escribir una opinión
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Valorada con 1 estrellas sobre 5
Logotipo de Osprey Action Sports

Respuesta de Osprey Action Sports

Good morning Stephanie

Please accept our apologies for the delay at this busy time. One of my colleagues will be in contact shortly to resolve this.

Kind regards
Customer Service Team

Valorada con 3 estrellas sobre 5

Average overall experience

The ordering/purchasing side was fine, but the returns service, involving Evri, is average.
1 'missed collection', yet I was in the house and by the time I got to answer the door, the driver had already driven off. They then failed to collect the item again on the date/day that they specified that they would call.
My item was eventually collected and returned by Evri a week ago, yet I'm still awaiting a full refund.
It's not an overall good experience.

27 de abril de 2026
Logotipo de Osprey Action Sports

Respuesta de Osprey Action Sports

Good afternoon Trevor

Please accept our apologies for the delay at this busy time. One of my colleagues will be in contact shortly to resolve this.

Kind regards
Customer Service Team

Valorada con 1 estrellas sobre 5

Ordered 2x buoyancy aids which were to…

Ordered 2x buoyancy aids which were to be delivered in 2-4days, 8days later nothing company just say its delayed but if you reorder it on next day delivery it may come quicker but refund takes 3-5days absolutely ridiculous con- artists!!!

2 de junio de 2026
Opinión espontánea
Logotipo de Osprey Action Sports

Respuesta de Osprey Action Sports

Good morning

Thank you for taking the time to leave a review.

We have requested more information so that we can identify your case and respond in more detail.

Kind regards
Customer Service Team

Valorada con 2 estrellas sobre 5

I’m still waiting for a refund

I’m still waiting for a refund
Item was sent back on 12th May it’s now 2nd June and no refund received
I’ve emailed several times with proof the return has been received and I get an email to say they have a high volume of emails and delayed response or that it takes 10-12 days for a refund to be processed and it’s well over that now

28 de abril de 2026
Logotipo de Osprey Action Sports

Respuesta de Osprey Action Sports

Good afternoon

Please accept our apologies for the delay at this busy time. One of my colleagues will be in contact shortly to resolve this.

Kind regards
Customer Service Team

Valorada con 5 estrellas sobre 5

Effective, well-priced wetsuit

Wetsuit arrived promptly. Used once in late spring south Cornish sea and wetsuit was really effective. Fairly slimline and snug and great at locking in a rapid warm layer. Front panel is rubber-like quality.

25 de mayo de 2026
Valorada con 5 estrellas sobre 5

Good company - skateboard section

Osprey skateboards:
Very good and durable for the price.
As much as I like the company I still think I should mention the problems I've had

Problems:
My lonboard had small bubbles in the front part of the griptape, my skateboard had small cracks along the layers and my cruiser had small chips taken out in the trucks
(I don't really mind because I skate in the rain so they're gonna get ruined anyway, they also weren't supernoticable.
______________________________________________

Advantages:
all 3 of my boards were surprisingly durable and pretty good quality especially for how cheap they are

my long board has been used in the rain, dropped from buildings (don't ask) ,sent into walls and it still works perfectly fine, the only difference to the visuals is the wood has gone gray and the front is flatter. it's lasted me 3years so far

Evri lost my cruiser but thankfully osprey sent me a new one with express shipping

1 de mayo de 2026
Valorada con 1 estrellas sobre 5

Steer clear!

Clearly I should've checked the recent reviews, first, before placing my order! Still waiting for the order I placed about a week ago, now, and no communication has been received. On their website it says that they guarantee items to be sent out the same working day if the order is placed before 2pm, and that it'll be the next working day if placed after... so what's the hold up? I sent an email enquiring, and nothing. Next stop will be to try phoning them, but looking at other reviews, I'm not hopeful I'll get anywhere with it, so looks like it'll be contacting my bank soon after for a chargeback!

Seriously, don't give these guys your money. Customer service is nonexistent, and despite their own guarantees on their website it's apparently a possibility that they just won't send your order out at all.

26 de mayo de 2026
Opinión espontánea
Logotipo de Osprey Action Sports

Respuesta de Osprey Action Sports

Good morning

Thank you for taking the time to leave a review.

We have requested more information so that we can identify your case and respond in more detail.

Kind regards
Customer Service Team

Valorada con 2 estrellas sobre 5

Sizing very small

Wetsuit is nice, but sizing far too small. Just missed the return window as well. Shame.

23 de abril de 2026
Logotipo de Osprey Action Sports

Respuesta de Osprey Action Sports

We're sorry the sizing was an issue and you missed the return window. We appreciate your feedback.

Valorada con 1 estrellas sobre 5

Long delays & lack of customer care experience

I placed an order very late last night forgetting to request express delivery so I emailed requesting that to be cancelled. Then I placed a second order with express delivery and mistakenly clicked on my husbands email address. I spent 15 minutes the first time, 45 minutes the second time and 30 minutes the third time waiting for the call to be answered - just to check if the item had been dispatched (as I need the item tomorrow). Having given them all the other details (order numbers, email addresses) and the same postal address, the customer service staff insisted that they required verification from my husband to speak to me for this less than £20.00 purchase. After three calls, the item had still not been marked for discharge, I had wasted so much time on the call and disturbing my husband on Alexa to enable him to connect with these jokers also, we cancelled the order. We will never waste any time and effort ordering with Osprey ever again.

29 de mayo de 2026
Opinión espontánea
Logotipo de Osprey Action Sports

Respuesta de Osprey Action Sports

Good morning Pearl

Thank you for taking the time to leave a review.

We have requested more information so that we can identify your case and respond in more detail.

Kind regards
Customer Service Team

Valorada con 1 estrellas sobre 5

Worst company ever. Save time and money, shop elsewhere

Worst company ever. Don't waste your time or money. They're happy to offer discounts, but the items never arrive. When chased, they immediately refund, and ask you to reorder. But you have to wait 5 to 7 days for your money!!
I was told, reorder we have over 200 of the items in stock. So, why not just dispatch when the order is placed?
Dreadful service.

21 de mayo de 2026
Opinión espontánea
Logotipo de Osprey Action Sports

Respuesta de Osprey Action Sports

Good morning Amelia

Thank you for taking the time to leave a review.

We have requested more information so that we can identify your case and respond in more detail.

Kind regards
Customer Service Team

Valorada con 1 estrellas sobre 5

Poor customer service and no refubd

I ordered a wetsuit that didn’t fit so was returned the same day it arrived using their courier evri. Nearly 4 weeks later I haven’t received a refund. When chased customer services were rude/short and said it hadn’t arrived back and then seemingly have stopped responding. The tracking shows I returned the item so I expect a refund. I will update this review if I get a refund.

29 de mayo de 2026
Opinión espontánea
Logotipo de Osprey Action Sports

Respuesta de Osprey Action Sports

Good morning Laura

Thank you for taking the time to leave a review.

We have requested more information so that we can identify your case and respond in more detail.

Kind regards
Customer Service Team

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