All seemed good to me, had originally ordered off Amzn for fast delivery but return cost when the sizing was off, so checked out the manufacturer site (Osprey) and found they were actually cheaper on... Ver más
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Consulta las opiniones de los clientes
I received a swim float which was shown on the website to have a waist strap. After many attempts to figure it out Osprey informed me it was indeed a shoulder strap. Reaching out to customer service... Ver más
La empresa ha respondido
I ordered 2 bodyboards. One turned up well in time fir my grandsons visit. I was concerned about the other as understood it had arrived at the carriers but Osprey picked up the issue before I had chan... Ver más
I bought two changing robes from Osprey, wondering what they might be like for the price, compared to other brands exuberant prices. We were well shocked, their products are amazing, true to size and... Ver más
Información sobre la empresa
Escrito por la empresa
Raised by Surf and Skate culture for over 25 years, Osprey Action Sports is one of the UK’s best-selling surf brands and Europe’s fastest growing skate brands. Founded on the coasts of Devon, we pride ourselves in offering durable, quality action sports products which are accessible to people of any level. Whether you’re looking to hit the halfpipe with one of our skateboards, cruise the seafront on a longboard or get in the water with our wetsuits or surfboards, we have a range of products which are perfect for getting the adrenaline pumping.
Información de contacto
8 Wentworth Rd, Heathfield Industrial Estate, TQ12 6TL, Newton Abbot, Reino Unido
- 0845 576 7686
- info@ospreyactionsports.com
- www.ospreyactionsports.co.uk
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Average overall experience
The ordering/purchasing side was fine, but the returns service, involving Evri, is average.
1 'missed collection', yet I was in the house and by the time I got to answer the door, the driver had already driven off. They then failed to collect the item again on the date/day that they specified that they would call.
My item was eventually collected and returned by Evri a week ago, yet I'm still awaiting a full refund.
It's not an overall good experience.

Respuesta de Osprey Action Sports
Ordered 2x buoyancy aids which were to…
Ordered 2x buoyancy aids which were to be delivered in 2-4days, 8days later nothing company just say its delayed but if you reorder it on next day delivery it may come quicker but refund takes 3-5days absolutely ridiculous con- artists!!!

Respuesta de Osprey Action Sports
Good product delivered very quickly
I’m still waiting for a refund
I’m still waiting for a refund
Item was sent back on 12th May it’s now 2nd June and no refund received
I’ve emailed several times with proof the return has been received and I get an email to say they have a high volume of emails and delayed response or that it takes 10-12 days for a refund to be processed and it’s well over that now

Respuesta de Osprey Action Sports
I ordered a wetsuit online
I ordered a wetsuit online. It arrived as planned. It seems to be a good wetsuit I’m happy.
Great service
Effective, well-priced wetsuit
Wetsuit arrived promptly. Used once in late spring south Cornish sea and wetsuit was really effective. Fairly slimline and snug and great at locking in a rapid warm layer. Front panel is rubber-like quality.
Good company - skateboard section
Osprey skateboards:
Very good and durable for the price.
As much as I like the company I still think I should mention the problems I've had
Problems:
My lonboard had small bubbles in the front part of the griptape, my skateboard had small cracks along the layers and my cruiser had small chips taken out in the trucks
(I don't really mind because I skate in the rain so they're gonna get ruined anyway, they also weren't supernoticable.
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Advantages:
all 3 of my boards were surprisingly durable and pretty good quality especially for how cheap they are
my long board has been used in the rain, dropped from buildings (don't ask) ,sent into walls and it still works perfectly fine, the only difference to the visuals is the wood has gone gray and the front is flatter. it's lasted me 3years so far
Evri lost my cruiser but thankfully osprey sent me a new one with express shipping
Steer clear!
Clearly I should've checked the recent reviews, first, before placing my order! Still waiting for the order I placed about a week ago, now, and no communication has been received. On their website it says that they guarantee items to be sent out the same working day if the order is placed before 2pm, and that it'll be the next working day if placed after... so what's the hold up? I sent an email enquiring, and nothing. Next stop will be to try phoning them, but looking at other reviews, I'm not hopeful I'll get anywhere with it, so looks like it'll be contacting my bank soon after for a chargeback!
Seriously, don't give these guys your money. Customer service is nonexistent, and despite their own guarantees on their website it's apparently a possibility that they just won't send your order out at all.

Respuesta de Osprey Action Sports
Excellent
Excellent fast delivery. Product great quality for very reasonable price.
Very happy to get professional friendly…
Very happy to get professional friendly help from osprey
Sizing very small
Wetsuit is nice, but sizing far too small. Just missed the return window as well. Shame.

Respuesta de Osprey Action Sports
Quality Wetsuit perfect fit arrived on…
Quality Wetsuit perfect fit arrived on time, what more could you ask for! Thks
Wetsuit was as expected
Wetsuit was as expected. Fitted well and did what it says on the tin.
Long delays & lack of customer care experience
I placed an order very late last night forgetting to request express delivery so I emailed requesting that to be cancelled. Then I placed a second order with express delivery and mistakenly clicked on my husbands email address. I spent 15 minutes the first time, 45 minutes the second time and 30 minutes the third time waiting for the call to be answered - just to check if the item had been dispatched (as I need the item tomorrow). Having given them all the other details (order numbers, email addresses) and the same postal address, the customer service staff insisted that they required verification from my husband to speak to me for this less than £20.00 purchase. After three calls, the item had still not been marked for discharge, I had wasted so much time on the call and disturbing my husband on Alexa to enable him to connect with these jokers also, we cancelled the order. We will never waste any time and effort ordering with Osprey ever again.

Respuesta de Osprey Action Sports
Worst company ever. Save time and money, shop elsewhere
Worst company ever. Don't waste your time or money. They're happy to offer discounts, but the items never arrive. When chased, they immediately refund, and ask you to reorder. But you have to wait 5 to 7 days for your money!!
I was told, reorder we have over 200 of the items in stock. So, why not just dispatch when the order is placed?
Dreadful service.

Respuesta de Osprey Action Sports
Poor customer service and no refubd
I ordered a wetsuit that didn’t fit so was returned the same day it arrived using their courier evri. Nearly 4 weeks later I haven’t received a refund. When chased customer services were rude/short and said it hadn’t arrived back and then seemingly have stopped responding. The tracking shows I returned the item so I expect a refund. I will update this review if I get a refund.

Respuesta de Osprey Action Sports
Easy ordering fast delivery
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