Oxbury Bank Plc Opiniones 1506

Following the recent sale of a property, my wife and I needed quickly to invest the proceeds in a number of savings accounts. Oxbury was not the bank offering the leading rate but it was one of the best and seemed to be an ethical choice.
What has proved disappointing has been that our ethical concerns may have been misplaced.
Whereas our other investment choices gave us notice that, following the BOE's base rate reduction, the interest on our account would reduce from 1/1/26, Oxbury Bank reduced our rate in an instant and without notice.
Poor form !

Very easy transfer into new account using the app. No issues.

I have a 'Base rate tracker' 90 day notice account. The interest rate has gone down from 4.15% at the end of October to 3.9% at the end of November. However the Bank of England base rate had not fallen in that period. The rate had already been reduced in August after the last BoE base rate cut. When I asked Oxbury about this they said ‘‘’Following the terms and conditions of your account, Oxbury can make changes to the Margin added or subtracted to the Bank of England base rate to determine the account’s AER.’’
If the headline when selling this saving product is ‘Base rate tracker’ you rely on the interset doing just that. In my opinion this is missleading marketing if something submerged in the T&C details means there can be additional reductions and so interest movements do not just track the base rate. Maybe it should more approproately be called ‘Base rate sort of tracker dependong on whether we want to make additional margin for ourselves’.

Fantastic App. So easy to login.
Excellent interest rates payable.
Very impressed all round.

Easy-to-use and robust App. Good customer service. Quick transfers. Decent Interest rate.

I had to wait 90 days to transfer to another better interest rate 90 day account with you.
Oaknorth, who I also save with, allow you to transfer straight away to a new better interest rate 90 day account from an existing 90 day account without any delay. So you are earning the better rate from day one! Why can't Oxbury do the same?

Good rates offered and staff helpful on phone if you have an issue.

Advice taken from my son and daughter who both invested with Oxbury.
Trusted and happy with ease of setting up .

Good communication. Useful products

Easy to open and transfer funds to a savings account with regular texts to advise Oxbury received the funds and transparency throughout the process

Quick and easy

Really easy to set up a savings account and app

competitive interest rate

All round great experience

Good interest rate, straight forward and secure log in system. Also ethical and good cause so I feel good about myself too! I highly recommend it.

If you are thinking of opening a 1 year fixed savings account for a Ltd company.. You may like to know that Oxbury onboarding team (Luke) asks for the following:
What services does your business offer?
Do you trade under any other name?
Does your business have a website where you offer or advertise your services?
How does your business advertise its services?
If your business trades outside of the UK, please confirm these countries.
Send a copy of my lastest bank statement to prove where funds are coming from!
I have been a director of my company for 39 years and have NEVER been asked for this KYC information from ANY bank or Building Society during that time..
Companies house checks should prove all they need to know, I won't be opening this account as I refuse to send such private information on a statement! My advice to anyone else thinking of opening a business savings account is to think very carefully WHY they ask for this!! It is very over the top! Nick Evans is the CEO but Luke refused to give me his email address! Mmm helpful Bank!

I have been an Oxbury Bank customer for over a year.
During that time I have held 5 different accounts.
To login using a PC, you are forced to install the Oxbury App on a smartphone and register it.
When I originally did this I never had a problem.

However a few days ago, I needed to complete my Tax Self Assessment.
I needed to check the amount of interest paid into a couple of closed accounts.

When I tried to use the Oxbury app to login, it displayed a message telling me I needed to re-register my phone. Apparently Oxbury have changed their user verification process. It now uses Experian.

At the start of the process, when you try to login (using a PC browser), the system asks for username and password. A text box is displayed that asks if you have a new phone or if you need to reconnect your phone. To proceed, you click ‘Yes’, followed by ‘Device recovery’. You are then asked to re-enter your Username and Password for revalidation. That sends an email to your existing email address. The email contains a ‘Verify’ button. When you click on that a QR code is displayed.
A message says ‘Please scan the below QR code using your smartphone camera to complete your ID verification’.
I was unsure if that meant using the Oxbury app or the camera app. The Oxbury app failed to read the QR code so then I tried using the Camera app. I was unable to get that to recognise the QR code either.
After trying a few things, I eventually installed a separate QR code scanning app on my phone.

The scanning app displayed the destination URL held in the QR code. When I tried to visit the URL on my phone using Firefox (my default browser), the system displayed a message telling me that I could not use Firefox. Instead it launched Google Chrome – a browser I have never used before. I had to spend some time configuring Chrome.
Eventually the Experian ID verification system was launched. You need either a passport or photo driving license to continue.

It took some time to find my passport and figure out a way to hold it flat. Then I had to work out how to avoid specular reflections from the shiny page surface. No instructions were given to explain how to frame the image. Does it just need the face photo or the whole page? I wrongly assumed the former. After taking the photo, the system displayed a bunch of data fields that it should have auto filled from the passport. Because I had not framed the whole page, most of these were either blank or incorrect. I then had to correct the fields manually.
The system then tried to get me to take a selfie video by displaying an oval frame on the screen for alignment. Despite feeling really angry at this stage due to the amount of time spent, an annoying audio message then tells you to ‘smile’. At this point the software crashed and all the data already entered was lost.

When I tried to contact Customer Services I discovered Oxbury do not publish a phone number of their website. I ended up sending an email and gave up.

The following day after I had calmed down, I managed to find a phone number using Google. I was told that despite being an existing customer there was no alternative way to re-register my phone and I ended up having to go through the entire painful process from scratch.

A worrying aspect of all this is that Experian now have a photo of my passport and a video clip. Experian is not exactly secure: They have been hacked at least twice in the last few years. In 2013 100M+ records were exposed. In 2015 15M customer records were breached.

This isn’t the end of the story. After I eventually managed to re-register my phone and logon to the Oxbury website, I began viewing and downloading some closed account statements so I could check the interest received. That worked initially. However I then began to receive an error message whenever I tried to select an account. The message just read ‘Error’ with no explanation. I reported this using Chat but the only advice was to logout and log back in again.

The following day I logged on again because I wanted to change the maturity instructions for my existing 6 month bond account. The website provides no way do this. It does not even support secure messaging. I tried to use Chat but was unable to get an answer and I gave up.

I have now lost all faith in Oxbury. Despite reasonable savings interest rates I will take my custom elsewhere in future.