North Oxford BMW Opiniones 

366
TrustScore: 4.5 sobre 5

4,4

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

We booked a test drive at BMW Oxford North for 11:00 am, arrived on time, and waited for over an hour. Despite having a confirmed appointment, we were eventually told that another customer was usi... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Rozeena in service was incredible to deal with. A truly easy experience is hard to find in dealership service departments, but she always delivers. Professional and fast service, feels like she g... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I called on Rozeena Ali for assistance to my BMW. Her attention to all matters, was outstanding. A true credit to your company.

Valorada con 5 estrellas sobre 5

Just leased a new vehicle from BMW North Oxford. Charlotte was attentive from start to finish, giving us the time we needed to make decisions without feeling pressured. Nothing was too much trou... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Vehículos y transporte

Escrito por la empresa

Welcome to North Oxford BMW, your authorised local BMW retailer, with excellent offers on new and approved used BMWs. Visit us today.


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

366 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 54% de las opiniones negativas

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4,4

Todas las opiniones

(366)

68 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Jenna in service was excellent start to…

Jenna in service was excellent start to finish great an excellent service. She is a great asset to BMW north oxford

19 de agosto de 2024
Opinión espontánea
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Respuesta de North Oxford BMW

Hello, thank you for taking the time to share your fantastic five-star review! We're glad Jenna provided brilliant customer service and delivered a positive experience for you. We look forward to welcoming you back in the future.

Valorada con 5 estrellas sobre 5

Excellent Service

I had some issues using the automated logging in process due to some incorrect info on the system. Jodie came to assist and completed the process, making the necessary changes, swiftly and efficiently. I was kept informed of progress and was fully apprised on a couple of minor points to note. An excellent experience.

17 de agosto de 2024
Opinión espontánea
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Respuesta de North Oxford BMW

Hello Garry, thank you for taking the time to share your fantastic five-star review! We're glad Jodie delivered a positive experience for you. We look forward to welcoming you back in the future.

Valorada con 5 estrellas sobre 5

Excellent Service

North Oxford BMW look after both my BMWs and I wouldn't go anywhere else - in fact I travel 50 miles to go there when I have a main dealer within walking distance from my home. The service is always excellent from their friendly and knowledgeable staff, especially Rozeena, Jazmin and Adam.

So many companies treat you like you are there for one transaction - North Oxford treat you like they want you to come back :-)

14 de agosto de 2024
Opinión espontánea
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Respuesta de North Oxford BMW

Hello Andy, thank you for taking the time to share your fantastic five-star review! We're glad the team has delivered many positive experiences for you and we'd like to thank you for your continued loyalty. We look forward to welcoming you back in the future.

Valorada con 5 estrellas sobre 5

Minor parts / service issue

Minor parts / service issue. Matt was very helpful, very courteous, very knowledgeable, very efficient. Thank you.
10/10 Highly recommended

14 de agosto de 2024
Opinión espontánea
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Respuesta de North Oxford BMW

Hello Adrian, thank you for taking the time to share your fantastic five-star review! We're glad Matt delivered a positive experience for you. We look forward to welcoming you back in the future.

Valorada con 5 estrellas sobre 5

Car service was excellent

Car service was excellent, kept me informed, agreed to discount certain costs which was hugely appreciated and were really attentive to my needs as I worked from the show room

14 de agosto de 2024
Opinión espontánea
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Respuesta de North Oxford BMW

Hello Alastair, thank you for taking the time to share your fantastic five-star review! We look forward to welcoming you back in the future.

Valorada con 5 estrellas sobre 5

Excellent Service, Professional staff

I’ve been taking my current, and previous BMWs to North Oxford for all services.

The service they provide there is second to none, plus they allow dogs! Every member of staff is so accommodating, friendly and professional. I won’t take my BMW anywhere but North Oxford.

14 de agosto de 2024
Opinión espontánea
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Respuesta de North Oxford BMW

Hello David, thank you for taking the time to share your fantastic five-star review! We're glad the team always deliver positive experiences for you. We look forward to welcoming you and your four-legged friends back in the future!

Valorada con 5 estrellas sobre 5

Excellent customer service

My car was serviced last Monday, and I was extremely impressed by the customer service. The process was smooth and efficient, with consistent updates from start to finish. Many thanks to Jodie, the service advisor, for her excellent assistance.

29 de julio de 2024
Opinión espontánea
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Respuesta de North Oxford BMW

Hello Joanna, thank you for taking the time to share your fantastic five-star review! We're glad Jodie delivered a positive experience for you. We look forward to welcoming you back in the future.

Valorada con 5 estrellas sobre 5

Part exchanged motorbike

Part exchanged motorbike, served by Ben. Who was brilliant, and nothing too much trouble and an absolute credit to your sales team and very happy with my BMW motorbike.
Thanks again Ben

Kev

26 de julio de 2024
Opinión espontánea
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Respuesta de North Oxford BMW

Hi Kev, thank you for leaving us a 5 star review! We look forward to seeing you again in the future.

Valorada con 1 estrellas sobre 5

Visited yesterday

Visited yesterday, looking for a new or nearly new 2 series a active tourer. Reception didn't raise their heads to give us a greeting. Loads of staff all sitting at desks. A few rushing about but nobody asked what we wanted as we wandered about the showroom. After nearly an hour of "kicking tyres" we gave up. Next stop, Swindon, although we live locally

26 de julio de 2024
Opinión espontánea
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Respuesta de North Oxford BMW

Hi Geoffrey, thank you for taking to time to share your feedback. We never like to leave a customer unhappy, we are keen to discuss your recent visit in more detail, please email our marketing team marketing@williammorgangroup.co.uk so we can investigate this further.

Valorada con 5 estrellas sobre 5

Delivering outstanding automotive services at it’s best

Amanda in the service reservations department was so quick at reacting to a drive train warning shown the car, she liaise with other departments to do a remote diagnostic check, ordered the parts and booked in the car for the work to be done by lunchtime the next day. thank you Amanda. 5 star service!

24 de julio de 2024
Opinión espontánea
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Respuesta de North Oxford BMW

Thank you for taking the time to leave a five-star review! We're glad to hear that Amanda provided fantastic customer service and delivered a positive experience.

Valorada con 5 estrellas sobre 5

Great

Great, Alex & Seb always very helpful in service providing and sales of equipment

23 de julio de 2024
Opinión espontánea
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Respuesta de North Oxford BMW

Thank you for taking the time to leave a fantastic five-star review! We look forward to welcoming you back in the future!

Valorada con 5 estrellas sobre 5

Fantastic service for my service and…

Fantastic service for my service and mot ! Bonus car valet too!! Rozeena was a fantastic service advisor and kept me up to date with timings while waiting! 5 stars!!!

12 de julio de 2024
Opinión espontánea
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Respuesta de North Oxford BMW

Hi Nicola, thank you for taking the time to leave a review, we're delighted your recent experience was such a positive one with Rozeena. We look forward to seeing you again.

Valorada con 5 estrellas sobre 5

Brilliant experience

Brilliant experience, very fast and effort service. Thank you!

12 de julio de 2024
Opinión espontánea
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Respuesta de North Oxford BMW

Thank you for taking the time to leave a fantastic five-star review! We look forward to welcoming you back in the future!

Valorada con 5 estrellas sobre 5

Great Service

Fantastic work from technician Damien who carried out the work on my vehicle & service advisor Jenna from North Ox BMW. :)

10 de julio de 2024
Opinión espontánea
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Respuesta de North Oxford BMW

Thank you for taking the time to leave a fantastic five-star review - the team will be delighted to hear your feedback. We look forward to welcoming you back in the future!

Valorada con 5 estrellas sobre 5

Great Service

What a great company to deal with. They somehow manage to make every customer feel they are the only one. Receptionists, Service receptionists and all staff are polite, efficient and friendly, and if you think that makes them expensive you are mistaken. Today the major service, MOT, and recall work took longer than they had originally quoted in terms of waiting time. As recompense I was set up with a beautiful 330 M saloon for the day plus a reduction on the Invoice. You can’t get that sort of action elsewhere. Well done and thank you especially to Rozeena.

10 de julio de 2024
Opinión espontánea
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Respuesta de North Oxford BMW

Thank you for taking the time to leave a fantastic five-star review - the team will be delighted to hear your feedback. We look forward to welcoming you back in the future!

Valorada con 5 estrellas sobre 5

What a great experience

What a great experience, professional, friendly and efficient. Jodie was outstanding as was the service team behind her.

4 de julio de 2024
Opinión espontánea
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Respuesta de North Oxford BMW

Hello, thank you for taking the time to share your fantastic five-star review! We're glad Jodie and the team provided brilliant customer service and delivered a positive experience for you. We look forward to welcoming you back in the future.

Valorada con 5 estrellas sobre 5
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Respuesta de North Oxford BMW

Hello David, thank you for taking the time to share your fantastic five-star review! We're glad Rozeena provided brilliant customer service and delivered a positive experience for you. We look forward to welcoming you back in the future.

Valorada con 5 estrellas sobre 5

Jodie was exceptionally helpful and…

Jodie was exceptionally helpful and made sure my Mum’s was serviced at short notice. She went over and aboard of what I expected.

5 de junio de 2024
Opinión espontánea
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Respuesta de North Oxford BMW

Hello, thank you for taking the time to share your fantastic five-star review! We're glad Jodie provided brilliant customer service and delivered a positive experience for you. We look forward to welcoming you back in the future.

Valorada con 5 estrellas sobre 5

First class service

First class service! My app notified me my vehicle needed a recall. I had a booking made for the same week. Car was in and out in great time. The service department is second to none and kept me informed of the progress. Would give more stars if it was possible. All of the service advisors were so welcoming and helpful. Thanks North Oxford!

28 de junio de 2024
Opinión espontánea
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Respuesta de North Oxford BMW

Hello Alex, thank you for taking the time to share your fantastic five-star review! We're glad the team delivered a positive experience for you. Thank you for choosing us as your retailer and we look forward to welcoming you back again in the future.

Valorada con 5 estrellas sobre 5

An amazing seamless service from start to finish

Fantastic personal service given by Kriste-Anne Phillips. There was no pressure from her and she was friendly empathetic and patient with me without overloading me with technical detail. She came to my house with the car to test drive and it was also delivered to me once purchased. An amazing seamless service and Kriste is a great asset to your dealership.

26 de junio de 2024
Opinión espontánea
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Respuesta de North Oxford BMW

Hello Chris, thank you for taking the time to share your fantastic five-star review! We're glad Kriste-Anne provided brilliant customer service and delivered a positive experience for you. We look forward to sharing your feedback and hope you are enjoying your new purchase!

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