Paintstop Opiniones 

62
TrustScore: 4.5 sobre 5

4,6

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

My 1st time using The Paint Stop and I would highly recommend the fast delivery and safe arrival of my Paint . My Farrow and Ball paint was well packaged and was also a lot cheaper than local stores... Ver más

Valorada con 5 estrellas sobre 5

First time I have used Paintstop and it won't be the last! Good prices, good stock and EXCELLENT delivery. Even better as they used DPD for our delivery (maybe they use other carriers for different a... Ver más

Valorada con 5 estrellas sobre 5

The service is amazing received product in 2 days .In my opinion the company is very good and I feel there is nothing that needs changing. You can't beat the price.

Valorada con 5 estrellas sobre 5

Great company (so far!). This is my 3rd delivery, 2 via Homebase and one direct… all Farrow and Ball paint and extras. Ordered Monday, received today Wednesday all by DPD. Really securely packaged eve... Ver más

Información sobre la empresa

  1. Tienda de pinturas
  2. Tienda de hágalo usted mismo
  3. Ferretería

Escrito por la empresa

Paint Stop Ltd is a team that have been in the decorating & hardware trade for over 30 years. Our product range is the most extensive that you will find with full paint tinting systems available for Dulux, Johnstones, Crown, Craig & Rose, Zinsser, Macphersons, Sandtex, Sadolin, Little Greene, Paint Library, Farrow & Ball and more! We also stock a full range of ready mixed paint colours from all the top retail brands.


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

62 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 100% de las opiniones negativas

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4,6

Todas las opiniones

(62)

50 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent prices and great choices

Excellent prices and great choices - my order arrived quicker than expected and the paint was a good price. I will definitely buy from them again and certainly recommend.

18 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great customer service

I have been using the High Wycombe store whilst I restore my house. Service is always really good and it is easy to park outside. Very happy.

12 de diciembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent prices and service

Best prices I could find by far easy to contact and delivered very quickly would definitely recommend

10 de diciembre de 2025
Opinión espontánea
Logotipo de Paintstop

Respuesta de Paintstop

Thank you Laurence

Valorada con 5 estrellas sobre 5

Excellent service

Great company (so far!). This is my 3rd delivery, 2 via Homebase and one direct… all Farrow and Ball paint and extras. Ordered Monday, received today Wednesday all by DPD. Really securely packaged even though 2 packages arrived upside down! Always a worry when ordering paint. My go to DIY shop now.

5 de noviembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

I received a severely damaged and dirty…

I received a severely damaged and dirty tin of Farrow & Ball paint. I emailed Paint Stop with photos of the damage and they basically said tough, I’m sure the paint is fine. I paid full price for a damage free tin. Appalling customer service. No compensation offered. Obviously don’t understand how to install customer loyalty.

11 de septiembre de 2025
Opinión espontánea
Logotipo de Paintstop

Respuesta de Paintstop

I’m sorry you feel that our customer service was not at our usual standards. I am aware of your complaint and I know this kind of language was certainly not used by our staff.
I have reviewed your issue though and can see that your tin had a small dent in the bottom that would not affect the paint inside or the ability to use it (open and close the tin). Also, as this is mixed paint sometimes there is some paint residue after shaking and this is wiped off the can before sending. I can assure you that all our Farrow&Ball is brand new and made to order, we are an official stockist.

Valorada con 5 estrellas sobre 5

local DIY shop online

Don’t have a local DIY shop so tried these as they had a huge selection. Everything turned up fine, paint was packed extremely well with special packaging to hold the cans in place inside the boxes. Surprised to see bad reviews here

31 de julio de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Don’t waste your money on poor quality paint and appalling customer service

£108 Farrow & Ball paint tin arrived unsealed with tape around the lid (so the paint has spoiled), dried paint around the rim (so the lid can’t be closed after application) and paint leaking inside the cardboard packaging (so a quantity of paint has been lost).

They claimed this “is not uncommon” which is a worry. They said it “will not compromise the quality of the paint” which is a lie based on what Farrow & Ball say. They refused a refund, offering a small tin to replace the lost paint.

Don’t waste your time and money!

21 de julio de 2025
Opinión espontánea
Logotipo de Paintstop

Respuesta de Paintstop

A replacement was offered and rejected. All paints (mixed or not) are sent out with tape around the lid to prevent spillage.

Valorada con 1 estrellas sobre 5

Missing and damaged orders

Ordered two colours from this company and was supposed to be delivered by DPD. Despite being Amazon Prime. First order took several days to come and arrived damaged. Mishandled delivery. Second was supposed to have arrived 2 hours ago. No trace of goods or driver. Won’t be using again. Decorating was supposed to start tomorrow and now can’t. Don’t know when they can start. This is a disgrace. Just seen other similar stories on here. Will be starting a chargeback

15 de julio de 2025
Opinión espontánea
Logotipo de Paintstop

Respuesta de Paintstop

Hello. We are not on Amazon prime. May you be mistaken? We cannot find yourself on our records but we apologise for any problems you may be having with couriers.

Valorada con 5 estrellas sobre 5

Was a bit wary with the low score on…

Was a bit wary with the low score on here but i had no problems whatsoever , had bought a couple of items off them at ebay before realising they had a proper website , everything i've ordered has been top notch and delivered quickly , will be using regularly especially for Nour branded products that i rate highly but not that easy to get hold of in the UK.

31 de mayo de 2025
Opinión espontánea
Logotipo de Paintstop

Respuesta de Paintstop

Thank you for your purchase and we hope to hear from you again.

We don't really engage with Trustpilot (as in give them any money) so their star system is not really representative of us. If you look at our eBay we have 99.5% feedback rating!

We have a wide range of Nour and other products from Farrow & Ball to plumbing parts.

Valorada con 1 estrellas sobre 5

I ordered a specific Macpherson paint…

I ordered a specific Macpherson paint that I couldnt get locally in time for a job. So ordered with this company. They sent a cheaper alternative, a product I could have bought locally and didn't even contact me to say they were doing this. Not even offered to credit me the difference

Update after reply below

Unbelievable, the product is not the same, it’s like saying Skoda and Porsche are made in the same VW factory , ordering a Porsche Boxter and getting a Skoda Yeti !!

Given the weight of the pant a return for refund isn’t economically viable. A responsible solution to credit back the difference between the product purchased and the product supplied was refused.

1 star is one star too many!!!

15 de enero de 2025
Opinión espontánea
Logotipo de Paintstop

Respuesta de Paintstop

Hello,

We apologise for for the failure to update the image on our website.

As was explained the only difference was that Macpherson changed their livery of the product slightly. The correct item was sent out just with minor changes to the image on the tin.

Its really nothing to do with Skoda's or Porsches or dogs or cats or anything like that.

This was explained and a return and refund was offered.

As was threatened a one star review was left on trustpilot by yourself.

We hope you the best in future endeavors.

Valorada con 1 estrellas sobre 5

Another Evri delivery debacle

Not a one-star for Paintstop as I haven't yet received anything but because they use Evri for delivery. Evri have had the paint for over a week and still no idea when it will be delivered and Amazon (who I ordered through) are suggesting claiming a refund - does that mean they know it won't be delivered - very strange. I won't be using Paintstop again. Evri is trashing your businesses reputation

4 de diciembre de 2024
Opinión espontánea
Logotipo de Paintstop

Respuesta de Paintstop

Hello,

We are very sorry for your experience.

Evri is unfortunately a necessary evil in ecommerce and their service is dependent on location.

When ordering through Amazon marketplace you will always get faster more satisfactory results if you go to the seller with any problems. (When dealing with us anyway).




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